Complaints

This profile includes complaints for Thryv's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Thryv

  PO Box 619810 Dallas, TX 75261-9810

  
• 

  YP

  5054 W Bristol Rd Flint, MI 48507

• 

  Thryv, Inc.

  1155 Volunteer Pkwy Bristol, TN 37620

  
• 

  DexYP

  3120 Eddy St # 1 Amarillo, TX 79106

• 

  YP

  25790 Commerce Drive Madison Heights, MI 48071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October of 2024, I have repeatedly requested that both Yahoo and Thryv remove my name and number from their website and database via email and phone. Thryv has not complied with the request to remove my contact information from their database and ***** continually obfuscates responsibility by directing me to Thryv. It is an endless loop where nothing is accomplished, and a great deal of time is wasted. In fact, displaying this information publicly benefits nobody and frankly constitutes a form of harassment. As I have repeatedly reported to both entities, the Is this your business? Verify your listing option is unavailable to me, for inexplicable reasons, otherwise I would have taken care of this matter upon my own volition long ****** most recent interaction from ***** on 03/25/2025 at 04:15 am EST is as follows:Hi,Thank you for contacting ******************** We apologize for the inconvenience this has caused you. ***** has partnered with Thryv? (Yellow Pages) to power our Yahoo Local Listings. If you have any technical issues or need to update the information about your local listing, please contact Thryw directly via *********************************************************** hope this information has been useful to you.Thank you again for contacting ********************** and we wish you a great day!Cordially,***** ********************** ************************************ URL in question is:*************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 04/08/2025

  Thank you for allowing us to address our client's concerns.   Since ****** isn't a client of Thryv so I cant pull a history of his request to remove this ********* listing.    We are sorry to hear about the struggles our client went through to remove this free listing.   After speaking with our client and getting additional information, we were able to get the listing removed.   Our client has been updated about the change.  Thank you.  

  Customer Answer

  Date: 04/08/2025

  I have reviewed the business response and accept this resolution. I very much appreciate the diligent work of *** ****** from the ************** / Team Leader at **************.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a employee that had not authority to sign anything sign a contract Feb 2nd 2023. After going to through some credit cards charges in January of 2025 we notice we were still being charged under this February 2nd ********************* January 2025 when we called to cancel this they told us we couldn't because we signed a 3 year contract. After reviewing my contract it looks like they switch the normal yearly yellow page contract that we had signed yearly for 30+ years and switched it to some form of an auto renewal contract. Well I am not sure any business in the world that would advertise for 3 years without any switch to the ads. It says in the contract that they will make a reasonable effort to reach out for Artwork we have had any contact from them since the contract was signed back in Feb 2nd 2023 for $277.45 per month. They told us we have some half page ads in a phone book. Not sure if that book actually exist or if its does where its being distributed. Its my opinion that this was pretty much a well thought out plan and is pretty much a complete scam. After reading all the complaints real similar to mine. They devised a business plan to bury an Auto renewal legal wording in these contracts hoping people like me wouldn't notice the monthly charge. I am not looking to get any of the money back from the last 2 years as I am the idiot for not catching this scam quicker. I am looking for my monthly charge to stop now. They are telling me I am under contract until March 31 2026. If I don't get this resolved quickly I am moving forward to the ************************** to investigate this company and there contracts.

  

  Business Response

  Date: 03/26/2025

  We were able to speak with our client regarding their concerns. A cancellation has already been placed for the end of the current term. A mutual settlement was agreed to on the account and no further charges are due. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are claiming because I signed a contract in 2017 they have me on an auto renew obligation and unless I contact them first and cancel it, I am under obligation to renew for another year. I received an invoice for $2,000 in January confused what it was for because no one contacted me about advertising for the yellow pages. They claim they send out emails letting everyone know that unless they respond they will auto renew and be renewed for another 24 months now. It used to be 12 months apparently, then it was 18 months, now its ****************************************************************************************************************************** I contacted the company explaining I didn't want to renew and was not contacted about renewing for another year, they explained that because I signed that paper work in 2017 that I am under contract as long as they put out these yellow books. ( the business changed hands after I signed this contract mind you, the contract was through ********* in my opinion making the contract null and void as it's now Thryv.

  

  Business Response

  Date: 03/25/2025

  Thank you for giving us the opportunity to address our client's concern on the auto renewal.   The most current signed agreement was dated 2017 and it has auto renewed since that point.   After speaking with our client we have settled the issue and canceled the next renewal.  Our client was thankful.  

  Customer Answer

  Date: 03/26/2025

  The business was incredibly helpful in solving this matter to my satisfaction. 

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, I reviewed the cost/benefit of having my business advertised in The Real Yellow Pages and decided to cancel the service, as it a) did not bring new clientele to my offices, b) advertising by word of mouth works better in my region/location, and c) most of my clients who do come from out of our region find me through a professional website.Not wanting to spend hours on the phone, I chose to write a letter of cancellation for the service dated October 2024, which I can provide if needed, and sent it to the address provided. Rather than acknowledging my cancellation, The Real Yellow Pages continued not only to send me bullying billing statements with a fee added for a service I cancelled, but has resorted to sending my canceled bill to Collections, and is conducting weekly and now daily phone Collections calls and threats against my credit rating all for an account I closed six months ago! I sent another letter after last months letter to an address the company has in *********, hoping that would help this company confirm that I did indeed close the account, and will certainly not be reopening it after all this hassle and harassment. Please encourage them, for the health of their long term business, to confirm closure of my account #********, stop threatening collections, and stop threatening my credit rating. Sincerely, ****** L *******, Artemisia Massage & Healing Arts

  

  Business Response

  Date: 03/24/2025

  Thank you for giving us the opportunity to address our clients concerns.   Due to the client's schedule we communicated via email.   Our client provide some good advise on how Thryv communicates with our clients.   She was confirmed the cancelation will go into affect at the end of her current agreement.   ****** was thankful and considered the issue resolved.  Thank you.  

  Customer Answer

  Date: 03/25/2025

  I am rejecting this response because:   

  In the email exchange I received, I requested that Thryv recognize that I closed my account. There was no clear way to close the account, either online or on the regular billing statements that occurred.  There was also no clear statement of when billing cycles opened and closed.  I agreed that I was finished but I wasnt clear that they were going to keep harassing me with repeated phone calls every other day!  I suppose the theory is that repeated hassle that I need to call them back might get me to re-up my account?  

  Thryvs representative did say they would take my suggestions, which were 

  1) clearer communication of the billing cycle (I did receive communication that the cycle begins and ends in July.
  2) ways to communicate efficiently and clearly with staff about how to close an account.  

  That was not covered in the email exchange, and I would like that to be confirmed, as I tried to cancel my account in good faith - but simply had no clear instructions on how to proceed, even though I had sent a letter to the accounts payable, along with at least two follow-up notes on statements insisting that my account had been closed. Im not sure why someone in accounts payable couldnt simply pass that letter on to the correct person within the company.  Perhaps they have instructions to throw such letters away so Thryv can keep billing as they have me, bullying them until they pay collections on a service they have decided is no longer serving their business.  Mucking up peoples credit rating needlessly is not a great business relationship or service.  

  When I have confirmation from Thryv that their complaint against my credit rating has been reversed, I will have to be content with closing this complaint officially. However, the time and energy spent in the process to respond to multiple calls and hassle of dealing with a blot on my credit that I genuinely tried to avoid, but was forced into accepting because of inefficient policies cant ever be recuped.  

  

  Business Response

  Date: 03/31/2025

  Thank you for giving us a 2nd opportunity to address our client's concerns.   We were under the impression they were resolved with the prior response.    We have followed up with our client and addressed all their concerns listed below.  
  
  1) 'In the email exchange I received, I requested that Thryv recognize that I closed my account.'  In an email dated 3/20/2025 our client was advised that a cancel request on 10/2024 would have been to late for our 1/2024 directory but the next renewal has been marked to canceled.  
  
  2) 'There was no clear way to close the account, either online or on the regular billing statements that occurred.'   All our invoices provide 2 forms for contact information for any questions.  This is the right upper corner.   Please see the attached invoice.
  
  3) 'There was also no clear statement of when billing cycles opened and closed.'   Our invoices for print cover the activity period and product duration.   Please see the attached invoice.
  
  4) 'I agreed that I was finished but I wasnt clear that they were going to keep harassing me with repeated phone calls every other day!'   The calls our client is receiving is related to a past-due balance.   Just like any other company, the calls are to help bring the account current.   Once the account is current, the collection calls will stop.
  
  5)  'I suppose the theory is that repeated hassle that I need to call them back might get me to re-up my account? 
  *********************** representative did say they would take my suggestions, which were clearer communication of the billing cycle (I did receive communication that the cycle begins and ends in July.'  a) All our invoices provide the product duration, which is covered on the 2nd page next to the product.  See attachment.  b) 'ways to communicate efficiently and clearly with staff about how to close an account.'  All our invoices provide the toll-free number and mailing address.  See attachment.  Plus, we have documented several times over the years our client communicated with email. 
  
  6) 'That was not covered in the email exchange, and I would like that to be confirmed, as I tried to cancel my account in good faith.'  Our client provided suggestions to improve our communications in the future.   I mentioned in the 3/24/2025 to our client, thanking her for the suggestions. 
  
  7) 'but simply had no clear instructions on how to proceed,even though I had sent a letter to the accounts payable, along with at least two follow-up notes on statements insisting that my account had been closed.'   Our client advised a cancel request was emailed and mailed a cancel letter in 10/2024 to cancel, but we dont have any records of this.   Also it would have been to late since the directory has been on the streets since 1/2024.    It wasnt until 3/17/2025 that our client provided a copy of the cancelation letter dated 10/2024 and her statement advising she already requested to cancel.  Our invoices indicate two ways to communicate with Thryv for any questions.  Our 3rd party payment processing center gets thousands of payments daily.   The automated system doesnt always catch questions written on the statement.
  
  8) 'Im not sure why someone in accounts payable couldnt simply pass that letter on to the correct person within the company.'  Our 3rd party payment processing center gets thousands of payments daily.   The automated system doesnt always catch questions written on the statement.  That is why we provide two ways to communicate on our invoices.a toll-free number and mailing address.
  
  9) 'Perhaps they have instructions to throw such letters away so Thryv can keep billing as they have me, bullying them until they pay collections on a service they have decided is no longer serving their business.  Mucking up peoples credit rating needlessly is not a great business relationship or service. 
  When I have confirmation from Thryv that their complaint against my credit rating has been reversed, I will have to be content with closing this complaint officially. However, the time and energy spent in the process to respond to multiple calls and the hassle of dealing with a blot on my credit that I genuinely tried to avoid, but was forced into accepting because of inefficient policies cant ever be recuped.'  As PR, we have decided to waive the open balance, which will close out your account.   Our collection department will stop reporting the open balance to all the credit bureaus since it has been resolved.
  
  We have spoken with our client via email, and we came to an agreement to resolve the issue.   Our client is thankful.   

  Customer Answer

  Date: 03/31/2025

  I have reviewed the business response and accept this resolution.   The business is closing my account something *** wanted to do for three billing cycles as I havent heard that clients have found me through Thryv in at least 10 years!  Thank you!

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a former customer of ********************** Yellow Pages & was required to sign an annual contract each March for web & advertising services. I did not receive a contract in March 2024. Web & advertising services stopped May 2, 2024. (Previously, Thryv would update my ******** page every 2 days.) I called CS# to inquire about lack of services & contract. Received busy sound. Continued to be billed. Looked up company on the web for a different contact number. ******* did not have ANY contact information only company logo. Did a search on the web and could not find any other contact information. Web page was actually a blank landing page with minimal information. Sent email to Thryv with old email address I had on file but no one responded. No contact information could be found. Continued to call periodically. Found out Thryv Yellow Pages had been sold to Thryv the Real Yellow Pages, & this was the reason for lack of availability to customers. Finally able to reach a representative in ****. Service (Dec. 2024) & canceled service. she confirmed company had been sold and there was trouble in the transition. After cancelling, I still continued to receive a bill. Called again March 2025, I informed them I had not received services since May 2024 but more importantly I had not signed a contract with anyone. They said the attached bill was still due resulting from them purchasing my account but would escalate the case for review. On the same call they also acknowledge that I was not under contract when they purchased the company. You will see there is not an account number on the statement. Please assist in adjusting the $714.00 bill

  

  Business Response

  Date: 03/24/2025

  Thank you for allowing us to contact our client and resolve this complaint regarding their advertising.  We spoke with **** today and did a very deep dive of all their advertising.  We were able to confirm our client was notified when the digital advertising migrated to a new billing system.  After reviewing all the account notes, we confirmed the print advertising is still active and the digital advertising was terminated as requested.  The account in question has been resolved and we reach a mutual agreement with **** being happy with the resolution. Our client was provided her Business Advisor's direct contact information should she need to make any changes with the print advertising in the future as well as my direct information. Thank you

  Customer Answer

  Date: 03/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lied guaranteed and quit returning my attempts to contact someone they took my money and breach the contract and now wont return phone calls

  

  Business Response

  Date: 03/18/2025

  Thank you for allowing us the opportunity to speak with our client concerning their dispute over the Thryv advertising.  We spoke with Mr. ******** and went over all of our findings including along the contract terms and conditions. We are happy to report, based on our findings we reached a mutual agreement and Mr. ******** stated his concerns have been answered and he is satisfied.  Thank you 

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second complaint I am filing on this company. We canceled the contract when we purchased Battlefield Storage. I was being billed for the month after the contract was terminated. After my first compliant, i was called by the company and they reversed that month's invoice. Now they are charging a late fee on a non-existent bill. I need this to be removed, please.

  

  Business Response

  Date: 03/11/2025

  We were able to speak with our client regarding their concerns. We have removed the late fee and a cancellation has previously been set for the renewal. No other charges are due and we do apologize for the inconvenience this has caused. Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 03/11/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THRYV **** We have been trying to cancel your services for over a year. We have mailed, called and gave confirmed verbal's over the phone of cancelation as requested in your Bill's and paperwork. Yet you refuse to comply and now sending me a bill for another year of service. Your Company is deliberately scamming customers on on outdated products to keep as many people hanging on as possible. Please remove our Bill that we did not ask for and honor our cancelation from last year. I am going to request the states inspector General look into your unfair business practices and beginning to think a class action lawsuit maybe in order against your company. Especially from reading other complaints of this multiple times.

  

  Business Response

  Date: 03/21/2025

  Thank you for the opportunity to review this matter with our client. Our client's concern was that his agreement was not canceled as requested. In the review of our clients account, we do not show that the request was received. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that his agreement has been noted for cancellation of the next issue. Our client was satisfied with the end result. Thank you again for the opportunity to work with our client.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked THRYV to cancel my account because theyre starting to bill me more than we agreed upon. Theyre not living up to their end of the agreement that we made and they have terrible business practices. They are getting ready to debit out of my credit card for the next two months, even though I have canceled my account.

  

  Business Response

  Date: 03/04/2025

  Thank you for giving us the opportunity to look over the client's concern on the billing amount.  Everything looks in order, but we weren't successful at contacting our client to verify with their records.  We weren't successful at multiple attempts via phone and email.   The case has been closed at this time, but we are looking forward to our client following up via phone or email to address the questions.  Thanks.  

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/23/2024 bill sent to *********** Mini Storage total $1,226.41 (most currently billing $1,295.50) from The Real Yellow Pages, A Thryv, Inc. Brand. We are ********************, the company that purchased Castle Rock Mini Storage, ********************************************************** executed contract has been provided to us and we did not agree to engage The Real Yellow Pages, A Thryv, Inc. Brand. The previous owner's agreement/arrangement with The Real Yellow Pages, A Thryv, Inc. Brand is not our agreement. Given the many letters, telephone calls from the company and their collection agent, ************************* ************, we will not do business with The Real Yellow Pages, A Thryv, Inc. Brand. We would like the company and their agents to stop contacting us immediately.

  

  Business Response

  Date: 02/26/2025

  Thank you for the opportunity to review and resolve this matter with our client. Our clients concern was that the previous owners agreement was not cancelled. We have spoken to our client and have reached a mutual settlement for the account. We have assured the client that her agreement has been noted for cancellation for the end of the current term. Our client was satisfied with the end result.Thank you again for the opportunity to work with our client.

  Customer Answer

  Date: 02/26/2025

  I have reviewed the business response and accept this resolution.