Complaints

This profile includes complaints for EMBCC Patient Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

EMBCC Patient Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  EMBCC Patient Services

  12790 Merit Dr. Ste. 200 Dallas, TX 75251

• 

  EMBCC Patient Services

  PO Box 679491 Dallas, TX 75267-9491

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated at the hospital on 4/15/2024. My insurance information was provided to the hospital at that time. I subsequently received a bill from the hospital for the portion the insurance did not pay. I paid that balance of $1,933.20 in FULL on May 10, 2024. The invoice received from EMBCC Patient Services has the wrong Insurance provider and policy # on the invoice. This invoice is not valid. EMBCC Patient Services is seeking a $213.22 payment from me. This is clearly incorrect.

  Business Response

  Date: 01/13/2025

  Good Day, I have reviewed the account. We filed a claim to BC and claim processed on 11/5/24. According to the **** the patient is being billed her deductible. If this is not correct, please call ************ to discuss your account.

  Customer Answer

  Date: 01/16/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1/03/2025; amount paid to EMBCC on this date was $1,457.00. EMBCC is Emergency Medicine Billing & Coding Company, dba EMBCC Patient Services which provides ********************************************* services for Baton Rouge General. On 1/3/2025 I contacted EMBCC and spoke with ********. I informed ******** of our financial difficulty, that we have no insurance due to unemployment and requested the options are available to us to lower our outstanding bill to get it paid in good faith and avoid it going towards a collections company or becoming overdue. The only options mentioned were (1) a payment plan that would spread the total amount due ($2,350) over 18 months or (2) a 38% discount. She failed to mentioned that EMBCC also welcomes and considers the results of when a patient submits a financial assistance form to Baton Rouge General (I found this out on 1/07/2025). On 1/7/2025 I inquired with Baton Rouge General of the status for the financial assistance form submitted on 12/20/2024. I was informed that financial assistance was approved and out Baton Rouge General bill was brought down to $0. After getting these results from Baton Rouge General I called EMBCC to ask if they would consider my approval for financial assistance and the answer was no. This issue with this is that my outstanding payment when considering my approval for financial assistance could have been lower with EMBCC than the discount they offered me on 1/03/2025, however they went forward without ever offering that option and took payment of $1,457 without considering the outcome letter for financial assistance. Per Financial Assistance Policy, the following health care services are eligible for Financial Assistance at ******************* - Emergency medical services, and other medically necessary services provided in a hospital setting. This is a potential breach of a fraud, waste and abuse policy. I will also be reporting this to the Louisiana Legislative Auditor (LLA) Hotline.

  Business Response

  Date: 01/13/2025

  Good Day, please provide an invoice number. 

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2024 I went to an urgent care facility due to difficulty breathing. At the time my insurance had not kicked in. It was taking effect on 01/01/2025 therefore I was uninsured. The establishment told me up front that I would receive an 85% uninsured discount. During my visit and EKG was performed which showed results of a possible blood clot in my lungs. The doctor told me that I needed to go directly to the ** that this matter could not wait. I expressed my concern of having no insurance and she quickly reassured me that the hospital also provided an 85% discount. Upon arrival at the hospital I was then again reassured that I would receive an 85% discount for my visit and care. After blood work and an X-ray it was found and that I did not have a blood clot and after some IV steroids I was sent home. Upon leaving I paid a balance of $211 and some change and was told the rest would be billed reflecting the 85% discount. I have since received a bill from a lab for blood work which I paid upon arrival, a bill from the X-ray in which I paid and the remaining hospital bill of $272 and some change reflecting the 85% discount. All of these were manageable until today when I received a bill for $1487.00 from EMCC. I immediately called and then woman (who was not friendly with me at all) told me that they can give a 35% discount if I paid right then and there or she would set me up on a payment plan. I expressed I couldn't pay that amount at this time and due to her attitude I just said I would call back. I feel like I was wrongfully billed and amount when I was infact told by both facilities that I would receive an 85% discount. Had I known I would be receiving this outrageous bill I never would have even went. I would have gone home and taken my chances in my health because I financially cannot afford it.

  Business Response

  Date: 01/13/2025

  Good Day, I have reviewed the account and attachments. Thanks for this information, After review, I have applied an 85% uninsured discount to your account. You will receive a new balance statement in the mail. Please let me know if there is anything else I can assist with. 

  Customer Answer

  Date: 01/13/2025

  I have reviewed the business response and accept this resolution. Thank you for working to resolve this matter quickly and efficiently. 

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company posted on my credit report and collections but have not as of yet sent any kind of statement or bill to me.

  Business Response

  Date: 01/10/2025

  Good Afternoon, please have patient provide DOS and/or invoice number.

  Customer Answer

  Date: 01/10/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EMBCC keeps sending me a bill for $1,487.00 and now threatening to send me to collections when I should have never received the bill in the first place. I have contacted the via their website and have tried multiple times to get someone by phone and have been unsuccessful and no response back to my message via their website. I am not responsible for this bill as I have ******** through the state and it should have been covered regardless if my daughter`s primary insurance that she no longer has through her dad was active or not. I have contacted CareSource as well to get this issue resolved and have been going to in a circle with them as well.

  Business Response

  Date: 01/10/2025

  God Morning, I have reviewed the account. The ******************** doesn't have a balance with us. I will mail out a zero balance statement for the Guar's record. Please let me know if I can further assist.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1/24, i had to go to the hospital in the middle of the night to get stitches. 3 of them. the visit lasted 45 minutes max. i returned a few days later to get them out (***** minutes). my friend waited in the parking lot. since then, EMBCC has billed me for $924 and $*****. that adds up to $3,613 for around an hours worth of services. does that sound right? the bill totaling $924 was received in mid october and paid off. thought this was all im in for. boy was i wrong. i recently received a bill (for the first time) totaling ***** with a big red line across it saying final notice. what a shock. i hadnt seen this bill once and the account is apparently seperate from the previous one i paid off, meaning when i paid off the $924, it said i had nothing due. predatory billing practices. $3613 for an hour of services. it is no wonder why this company is not BBB accredited.

  Business Response

  Date: 01/09/2025

  Good Afternoon, I have reviewed both accounts. Ins was recently updated and claim filed. Please disregard any statement you have received. For DOS: 9/5/24, patient paid in full. If any money is owed after insurance process the claim, patient will receive a refund. Please let me know if I can further assist. 

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Billing Statement from EMBCC with the description "Emergency Provider Charge" totaling $313.89. Louisiana RS 22:1880 requires that "an itemized listing of the services and supplies provided by the facility-based physician along with the dates such services and supplies were provided" be sent in instances of balance billing. No itemized listing was provided. Furthermore when calling EMBCC at their provided phone number *************) and using their automated system to try to speak to a representative to discuss the bill and request an itemized listing, the call disconnects. I have documentation of several disconnected calls of this type. Louisiana RS 22:1880 requires "a telephone number to call to discuss the statement" be provided. EMBCC's phone number for this purpose of discussion is, in practice, non-functional and in fact there are hundreds of similar complaints on BBB The issuance of a bill with no way to discuss the details of the charges and the conspicuous omission of the required itemized bill either constitutes an intentional act or gross negligence, both of which are punishable by the Louisiana Department of Health under Louisiana RS 22:1879.

  Business Response

  Date: 01/07/2025

  Good Afternoon, I will mail out an itemized statement to the patient. Please let me know if you have any questions.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was in an accident on 4/19/24 and was taken to the hospital. The hospital contracts EMBCC providers to provide services. We told them at the desk when we arrived that he was being checked due to an auto accident and they put it on file so the auto policy would be billed. We started receiving bills from EMBCC and were told we were going to go to collections despite the fact that the auto insurance was supposed to pay the bill. The insurance company ended up sending us the money to pay the bill because EMBCC continued to send us the bills even after I told someone calling for payment that it was supposed to be sent to State Farm for payment. When I went to pay the bill, I no longer could because they sent it to collections even after being told where to send the bill for payment. I called to inform them that I was trying to make a payment online but couldn't. I was lectured for not setting up a payment plan or notifying them of where to send the bills even though I did share the information over the phone when someone called about payment. I now have the money from the insurance company that I have no way of paying but they sent me to collections because they failed to get the information from the hospital or to document the proper place to send the bill in the first place. To add to all of this, they had to have had the information for the insurance company because my hospital bill was paid for.

  Business Response

  Date: 12/30/2024

  Good Morning, I apologize for any inconvenience this may have caused. I have reviewed the account. The account is in collections but, has not damaged your credit. For more information and/or to pay your bill, please contact ************************* at ************. 

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to go to the ** for a very specific service and was admitted and told I needed to have blood drawn as standard procedure. As soon as they finish the **. ***** in to tell me the service I need is not available because the individual that performs it was out and no one else was available and was forced to to completely different ** for this. I was then billed over $1000 (after my insurance) for a service I was admitted to under false pretenses. Called and emailed customer service about this with absolutely no help and they told me my bill would be held while they were reviewing it. Come to get my bill again saying they are sending me to collections because I never responded or paid. Finally got most of the bill taken away when the ** stepped in to help with the billing department. Then a year later get billed again for the physician charge that I already paid because I couldn't take it. My insurance disputed their charge, got their money back, but then accidentally repaid the amount so now they are recharging me like I never paid them and took the money from my insurance which is fraud.

  Business Response

  Date: 12/27/2024

  Good Day, please provide a date of service and facility. If the patient has an invoice. I am able to identify this way as well. 

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the emergency room at *********** general in January of 2024. I then received a bill for $900+. I reviewed the list of services and noticed errors. I reached out to my insurance (***) and told them the discrepancies. They told me that this is what the hospital billed this is what you have to pay. So just because they bill it, it means it happened? I left there and had to see 2 more doctors because they didnt solve anything. I also noticed a repeat of charges, where they charged multiple times for one thing. Additionally after this I recieved another bill for $126 from EMBCC. I was never able to get a description of what this payment was for and any info I found did not apply to me. The care they are saying they did, they did not. And it is absolutely awful that they are able to just continue to get money without proper utilization of services. It is terrible that they are charging me because the hospital and doctor said they did it. Well they are lying and I should review all of not at least 50% of my money back. I will pay for the services I received but I should not have to pay for ANYTHING ELSE. It is difficult to get a breakdown of anything. I only want to understand why MONTHS later I continue to receive bills.

  Business Response

  Date: 12/27/2024

  Good Morning, I have reviewed the account. We are ********************** for the ** Provider only. Patient being billed for her coins. For further questions, please contact ************.