Business Profile

Medical Billing

EMBCC Patient Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EMBCC Patient Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

323 total complaints in the last 3 years.
115 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the emergency room at *********** general in January of 2024. I then received a bill for $900+. I reviewed the list of services and noticed errors. I reached out to my insurance (***) and told them the discrepancies. They told me that this is what the hospital billed this is what you have to pay. So just because they bill it, it means it happened? I left there and had to see 2 more doctors because they didnt solve anything. I also noticed a repeat of charges, where they charged multiple times for one thing. Additionally after this I recieved another bill for $126 from EMBCC. I was never able to get a description of what this payment was for and any info I found did not apply to me. The care they are saying they did, they did not. And it is absolutely awful that they are able to just continue to get money without proper utilization of services. It is terrible that they are charging me because the hospital and doctor said they did it. Well they are lying and I should review all of not at least 50% of my money back. I will pay for the services I received but I should not have to pay for ANYTHING ELSE. It is difficult to get a breakdown of anything. I only want to understand why MONTHS later I continue to receive bills.
Business Response
Date: 12/27/2024
Good Morning, I have reviewed the account. We are ********************** for the ** Provider only. Patient being billed for her coins. For further questions, please contact ************.
Initial Complaint
Date:12/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was uninformed about this bill until I received a letter in the mail saying I missed the payment date, but I was unaware this bill even existed and there is no ties to this company with the ** that I was taken to, so I dont understand why this bill randomly appeared on my file and was not contacted about it until later.
Business Response
Date: 12/26/2024
Good Day, we bill for the ** Provider only. We bill separately from the facility. We are billing the patient for her deduct amount. For more information or questions, please call ************.
Initial Complaint
Date:12/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/17 I visited LCMC Health Emergency Room for an emergency related debilitating pain which ended up being a kidney stone. I sat in the emergency waiting area from 8pm to 2AM approximately. I was given a bed for about an hour and told I would need an MRI. I refused, and told them I would do a urine test, a blood test, and an IV therapy. While doing urine test, I passed the kidney stone and self diagnosed myself, showed an emergency room physician. A nurse hooked me up to an IV therapy then I was **************** Billed $4052.25 -- emergency room charge $1929 -- blood labs $1104 -- IV Therapy $960 --Pharmacy (2 doses) $59.25 Insurance Adjusted: - $3503.25 Due to me and paid on 10/2: -$549.00 On 11/20 I receive an un-itemized bill from a company called EMBCC Patient Services. Account # ************ Invoice # *********. Charges as follows:Emergency Provider Charge $2350.00 Payment and Credit: -$1911.02 Due to me: -$438.98 I called the number provided and let them know that I have already paid my bill in full provided by the hospital. The woman on the phone said this was not the bill for the emergency room visit, it was for the doctor. I saw an emergency room physician for about 4 minutes total. This would not equal a total visit amount of $6402.25. I spent 90 percent of my time in the waiting room passing out due to the pain and the remedy came without any assistance from onsite staff, which I publicly disclosed to the physician and his two nurses. I have disputed this bill directly with EMBCC and am uncomfortable being billed by a company I don't know 2 months later after I already have a statement from the hospital that my bill is paid in full.
Business Response
Date: 12/20/2024
Good Morning, I have reviewed the account and chart. Care appropriate, Charges will stand as is. We are billing the patient for his coins/deduct. We bill for the ** Provider only. Please let me know if I can further assist or call ************ for more information.
Customer Answer
Date: 12/20/2024
I am rejecting this response because: I did not receive appropriate care. Spent five hours in waiting room, had 5 minutes with a doctor, self diagnosed condition, rejected MRI, I find the amount I have already paid appropriate for the blood labs, medication, and IV therapy for less than an hour in a room. Will not be considering any further payment.
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The statement I received shows me no information. I would like a breakdown of how and why I owe this amount of money. I have tired to reach out via phone multiple times and cannot get through to this company.
Business Response
Date: 12/27/2024
Good Morning, please provide date of service or invoice number. Once I receive this information I can review the account.
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ****** ******* Oro, and I would like to send this bill to my insurance company.****** Healthcare Client ID ***********
Business Response
Date: 12/19/2024
Good Morning, I have reviewed the account. A claim was filed to patient's insurance and processed. Patient does not have a balance with us. For more information, patient can call ************.
Initial Complaint
Date:11/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 06/03/2024 i was a victim of a hit and run. my nose was hit and i had a mild headache. i went to the emergency room because i wasnt sure if i had a concussion or not all they did was tell me to follow their finger with my eyes and they charged me $1,593! i did not get any x-rays, procedures, or exams. the bill doesnt even disclose exactly how they are charging me THIS MUCH. they are telling me the bill is due 11/27/2024 which is not possible to pay this much considering i dont make that kind of money. the services offered werent even that extensive to charge me almost *****. I cant afford to pay this amount
Business Response
Date: 11/27/2024
Good Morning, i have reviewed the account and chart. Please have patient call ************ to discuss account. If ******************** has auto insurance, she will need to call and update insurance.
Initial Complaint
Date:11/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
received a bill after hospital stay with no doctor info or service explanation. Have contacted hospital[say sit is outside provider],contacted ******, they don't have a record of the claim submitted ,I don't know who EMBCC is. ****** has paid the hospital and doctors. This company has a Boston P.0. box, and a Texas P>O address with their name misspelled .Many complaints on line so I am very suspicious. ****** said nothing was submitted to them. Also, the amount for 08/11/2024 was more and I left early morning .This seems like fraud. they don't have a phone #, only one to make payment.
Business Response
Date: 11/26/2024
Good Morning, I apologize for any inconvenience this may have caused. Here at EMBCC, we bill for the Hospital Medicine Doctor that saw you while you were admitted to the hospital. We filed a claim to Ins and now we are billing you for your coins/deductible. For further assistance please call ************.
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter was seen at **************************** ER on 05/06/24. This is under Ballad Health billing. We paid the bill. We received a second bill from this visit from embcc stating that a physician that saw her was under them. I asked for them to add insurance to this bill because my insurance company never had it submitted to them. The customer service *** was rude and said no that I just needed to pay the bill. I told her I pay for insurance and it should have been applied. I talked to a new *** and she said she would have it corrected but she never did and now I have debt collectors trying to collect this debt.
Business Response
Date: 11/25/2024
Good Morning, please provide patient's name and/or invoice number.
Customer Answer
Date: 11/25/2024
The account could be under ****** ******** or my maiden name ****** Light. The services were for my daughter ***** Sikorski
Customer Answer
Date: 12/03/2024
I am rejecting this response because: The account could be under ****** ******** or my maiden name ****** Light. The services were for my daughter ***** Sikorski
Initial Complaint
Date:11/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen by a provider in N.C that uses this billing company EMBCC out of Dallas Tx. This company does not bill properly for patients! I was in a car ************* medical insurance company paid which is ******** & this company accepted the payment & told ***************** the bill was paid in full. At first they kept saying the bill wasnt paid etc. so I called my medical ************** called together again & then they said yes its paid with a credit on the account because Geico made a payment after I sent them an EOB that my medical insurance had paid & instead of paying me for all my medical bills in my settlement which they intentionally withheld this bill during subrogation, because they were trying to get a discount & a write off & to avoid paying me! Now EMBCC patient services have been giving me the run around ever since September 5th - 19th 2024 & continuing. Telling me yes its a credit on your account, its being escalated to processing over & over. The end of October a manager takes the phone calls from me & saying oh hes going to help me because Geico made the account have a credit so Im going to help you get the refund back to Geico so they can send me the money. Now hes telling me after I called my insurance back that I need to be patient. Now today November 19th 2024 hes telling me they had a meeting last week & the state of ************** is an at-Fault state & the responsible party has to pay. This company is wrong for how they handle claims. My insurance which is ******** made a contractual payment which is supposed to be accepted on my behalf & this company is trying to void that federal payment agreement for another payment which is much higher instead of billing correctly by law! They need to be looked into for improper billing & holding patients money on their accounts. Its against the law for them to do this I was told by an attorney today. My medical insurance paid first & it should stand as such. Can someone look into this for me.
Business Response
Date: 11/25/2024
Good Morning, after reviewing the account, there is no refund due to the patient. A claim was submitted to Auto ins and paid. The remaining balance was filed to health ins. After patient's health ins paid, there was a ***** credit. Patient's auto ins was refunded *****. If the patient feels this is incorrect, she will need to contact her ins and speak with them about it.
Customer Answer
Date: 11/25/2024
I am rejecting this response because: The company is not being truthful! My insurance which is ******** paid the contracted rate & it was accepted by EMBCC & considered paid in full first before Geico paid. I have the service code number for that payment and also I have an email from EMBCC showing where I have a credit on my patient account of $1835.00 which they have taken both payments & said they are keeping them. Its against the law for a company to keep both payments when ******** paid first and EMBCC accepted the contracted rate from ******** as the patient account paid in full & how do I submit proof of the email to you BBB of the email stating that I had the credit on my account of $1835.00 without showing my personal information? This company is committing fraud with patients accounts. They are defrauding my account & ******** & Geico from not sending Geico the full amount of $1835.00 which was paid after my medical insurance (********) paid. This is absolutely not right & something needs to be done with EMBCC doing patient accounts the way theyre doing. They are handling patients accounts improperly & committing fraud & I have proof they just lied to you all. I have an email of the credit on my patient account
Business Response
Date: 11/26/2024
I apologize for any confusion but, patient's Auto ins paid first d/t visit being an auto related visit. ******** was billed as secondary. After claim processed, patient's Auto ins was refunded *****. For further information,, please contact ************.
Customer Answer
Date: 11/26/2024
I am rejecting this response because: I have proof that my medical insurance(********)paid first on my patient account. ***** paid second. My medical insurance representative & I called EMBCC several times to. They are trying to keep both payments after trying to cover up their fraudulent billing practices by saying they have refunded both companies and neither company have received anything. Ive spoken with both companies that made a payment. I have proof as well of the date ******** paid on my behalf to EMBCC services and it was before ***** made any payment. I have a copy of the check that was sent as well and it was after the date that ******** paid. Ive been dealing with this since early September. I was told by email & by a representative at EMBCC services that they will be keeping both payments and its against the law for them to do that and also alter when payments were received. Its also most certainly against the law for EMBCC services to go against a contracted payment once they accepted the payment in full for a ******** recipient. Some one please do something about this company and their wrongful billing practices. I called the hospital where I received treatment & their billing office as well and was told its no way EMBCC Services should be able to do what they are doing with this bill. Let me know where to submit the confidential information that I have proof of the credit sent by email from EMBCC, services & payment from ******** & the Geico payment. Ill send it as soon as possible, because what this company is doing to patient accounts needs to be known about
Customer Answer
Date: 02/05/2025
Do you want to queue this activity? No=>
SG/EMBCC **************-15
PAGE: 1
Ledgers
PRINTED: 10/04/2024 12:08PM
*****
******, ******* N
M/R#******** ******** DOB: ********** F
******************************************************************************** ************
PR FSC
Insurance Company
Subscriber Name
Certificate # Rel. To Sub. Effective Dt Expiration Dt
1 832 MRPAETNA ******** ADVANTAGE.981 106/101705619700 /SE ******, ******* N
2 578 MDNCMEDICAID ******************** /*********L /
Registered on: 06/10/2024 By: ADTIN
Last Updated: 09/17/2024 By: RCLEW
/
/
Current Statement balance: 0.00
Open Cases: 0 Closed Cases: 0 Archived Cases: 0
Invoice ADM/Vis ***** Patient MD Loc Hos Ba Charges FSC Balance
10001931806/04/2024 06/05/2024 ******* ** *** MRE MRE MRED1835.00 DNB 1835.00CR
10275568606/04/2024 06/05/2024 ******* ** *** MRE MRE MRED1835.00CR DNB 0.00
10275568706/04/2024 06/05/2024 ******* ** *** MRE MRE MRED******* MRP 0.00
Total:
******* 1835.00CR
> Invoice **************************************** Loc Hos BA
Balance
10001931806/04/2024 06/05/2024 ******* *** **** P MRE MRE MRED
1835.00CR
Posted Service Description
Payments Adjust Charges FSC Batch
1) 06/14/24 06/04/24 ***** EMERGENCY PROVIDER CHARGE.... (1) RVU: 4.94 ******* DNB
625489
Pcd Post Dt Approved Pay/Adj C/A DedCoiCop PatR Rej
732 09/12/24 0.00 0.00 0.00 0.00 ******* VLMBRCO
610 09/27/24 ******* *******
0.00
0.00
0.00 C45

No I have not heard anything from EMBCC about the credit on my account. See the attachment above of proof on my account with **********************. Thank you!
Business Response
Date: 02/18/2025
Good Afternoon, I have reviewed the account. There was a refund in the amount of ***** refunded to the patient's Auto ins. If she feels this refund was in error, she will need to contact her auto insurance company.
Customer Answer
Date: 02/18/2025
I am rejecting this response because: EMBCC services knows that was not my ************** company. It was the drunk driver that hit me his insurance company & it was a credit on the account of $1,835.00 which was part of my settlement agreement & my ******** insurance(Aetna) paid EMBCC SERVICES on a contracted rate of $138.00 on my behalf & EMBCC SERVICES accepted the payment & is trying to keep the full amount of the overpayment of $1,835.00. I have the contracted payment service code number from Aetna to ********************** because I was on the phone with Aetna & EMBCC SERVICES when the payment was accepted as full payment of my bill on this account. After ***** made the payment EMBCC said they were keeping both payments & I told them that was against the law & I had Aetna to call back with me as well. Also, we spoke with a ******* ******** that assured me that the credit on my account would be coming to me & a Ms. ******** & then they started to switching saying they were talking to different people & they were sending money back to Aetna & Aetna informed me they cant do that because EMBCC SERVICES accepted theyre contractual payment of $138.00 for their ******** recipient( which is me) & they already had a subrogation against Geico on our behalf & Aetna & I called back once again & EMBCC SERVICES kept giving us the runaround & stopped accepting our calls as well. After speaking with an Attorney I was told that I was entitled to the credit on my account at *******************************************! I was told to reach out to BBB asap because it would cost me more in legal fees to retain & it would deplete the funds $1,835.00. BBB PLEASE HELP! Thank you!
Customer Answer
Date: 02/18/2025
I tried to upload proof of the credit on my account from ******************************************* & payment that was made from my medical insurance company first. Im not sure if you received them
Customer Answer
Date: 02/18/2025
This is more proof that the credit is part of my settlement & Im entitled to the overpayment which EMBCC services is very much aware of this & Geico! Please help, Thank you!
Business Response
Date: 03/26/2025
Good Morning, the refund was sent to patient's auto ins. If she feels it was refunded in error, she will need to contact her auto ins carrier.
Initial Complaint
Date:11/15/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ISSUE: During ER visit, my insurance (****) was never billed nor was I notified of an outstanding balance due. EMBCC then sold my acct to debt collectors, where it languishes to this day. March 2022: A debt collector contacts me concerning my account balance that **** has sold them. I contact **** (**** ********* ******** ****) about the account, they flatly tell me it is no longer with them and there's nothing they can do about it. They further flatly state they are under no obligation to even notify me of any balances owed, an insane business policy. Later, I contact my medical insurance company and bring the issue to their attention. March 30, 2022: **** rep conference called me in to EMBCC (****** billing partner) to discuss the issues w/ the account (**** not even billed, and bills not sent to me). During the call, we discover that due to a clerical error, ****/EMBCC sent the bill to an address that doesn't exist (see attached pdf). Note: the postal service would've returned the bill to **** notifying them of this, but due to their gross negligence, they failed to take corrective action. Additionally, we discovered that EMBCC somehow, against all logic and basic competence/common sense, filed an ER medical treatment claim with "************ **** *********" company (!?). A gentleman name "Kevin" there replied with a confused DENIAL. Lastly, they also managed to also have the incorrect phone number on the account, too (see attached pdf). Taquawna M w/ EMBCC then took note of these issues, escalating to supervisor to recall acct from collections. She asked us to call back in about a week (April 4-5), see if acct is unlocked. --Many, many subsequent phone calls failed to resolve the issue - many times, no one would even answer the phone!
Business Response
Date: 11/18/2024
Good Morning, I have reviewed the account and account notes. After review, I will have the debt buyer adjust and close the account. If this has affected the ****** credit, it will be deleted and deletion letter sent. Please let me know if I can further assist.
Customer Answer
Date: 11/18/2024
As the business's response is:
"Good Morning, I have reviewed the account and account notes. After
review, I will have the debt buyer adjust and close the account. If this
has affected the ****** credit, it will be deleted and deletion letter
sent. Please let me know if I can further assist."
I would like to request/advise them of the following:
1. To the best of my knowledge, the current holder of this debt account is "********* ***". The account number is ********. Please ensure that they delete the account from their holdings! If they have sold it to another debt buyer, please ensure that it is also deleted there.
2. Yes, this has affected my credit, and it is on my credit report. Please send a copy of both the confirmation of account closure and the credit bureau update (account deletion letter) to my address:
**** ******* **** ***** ******* ******* ** *****
Please ensure that this debt account is not resolved in a way that will negatively impact my credit. Thank you for your assistance.
*****

Business Response
Date: 11/26/2024
Good Afternoon, there will be a closure/deletion letter sent to the ****. It usually takes 30-45 days for debt to fall off the ****** credit report.
Customer Answer
Date: 11/26/2024
I have reviewed the business’ response and accept this resolution. I have done this with the good-faith expectation that EMBCC will carry out their stated resolution, which is
"I will have the debt buyer adjust and close the account. If this has affected the ****** credit, it will be deleted and deletion letter sent."
EMBCC is also aware of the current debt holder and the corresponding account number (both of which I provided), which will assist them in achieving their stated resolution.
I also expect to receive mailed notification of this action to the address I have provided them. I will monitor my mailbox for the promised future correspondence/confirmation, and if none is received in a timely manner I will re-open this complaint - as no contact information was provided by the EMBCC for this situation.

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EMBCC Patient Services is NOT a BBB Accredited Business.