Complaints
Customer Complaints Summary
- 307 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested to be removed from their calling list several times. They are harassing me at this point. No money is involved. They just need to stop calling.
Business Response
Date: 08/01/2025
Dear Ms. Lumens,
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Customer Answer
Date: 08/01/2025
I have reviewed the business response and accept this resolution.
Literally, never call me again. You have told me twice that I was removed from calling list, so this had better be it or I will pursue legal action. Ttfn.
Initial Complaint
Date:07/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A representative from Signify Health introducing himself as **** and as acting on behalf of Aetna harrises me with phone calls trying to reach me and leaves voice mails to have me called back. In order to reach me, he fakes the phone numbers he "calls from" to match the area code of my phone number so that I believe this could be a local business I could answer quicker. I don't want those calls, especially that they often occur on inappropriate time when I am busy or driving, by that creating an unsafe conditions to myself. I consider this business as a scam because they use dishonest business methods in order to reach their goals ( faking their outgoing phone numbers). I dont want and dont authorise their calls to my phone number.Business Response
Date: 07/31/2025
Dear Ms. ***********,
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Customer Answer
Date: 08/01/2025
I have reviewed the business response and accept this resolution.
I accept the business decision to remove my phone number from their calling list so they will not be attempting to reach me over the phone via any phone number they create for their outreach purposes.
I also hope that they make their business more transparant towards other people they call so that they don't pretend that they are calling from a local phone number, but indicate the company real name as the callaer ID instead.
Initial Complaint
Date:07/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Several months ago, I began to receive unsolicited calls from Signify Health, attempting to schedule an in-home health visit after obtaining my number from my insurance provider, CareSource. The calls came from many different phone numbers, which were not identified as Signify Health, preventing me from easily blocking them.On June 27th, I was expecting a service provider at my home and received a phone call from a number with my local area code. I assumed that the call was the service provider, and answered. Nope, it was Signify Health yet again. I attempted to decline scheduling the home health visit and was treated to a great deal of pressure and refusal to accept that "no means no." In an effort to be polite, I said that I wasn't interested right now and was offered to schedule for later. I said that I wasn't interested, period, and was offered a video chat. I finally agreed just to get off the phone, intending to cancel later.I got an email confirmation for the visit, and there was no way to cancel online - I would've had to call and be subject to high pressure yet again. Irritated, I decided I would worry about it later. I promptly forgot about the visit until July 21, when I got a text from the nurse practitioner. I asked to reschedule (with the intent to cancel), and almost immediately started getting phone calls again.Even if I was interested in a home health visit, these tactics (different, unidentified phone numbers with local area codes, high pressure tactics, refusal to accept "no," inability to cancel online) are deceptive and aggressive and I would never want one from this particular company.A business that uses these tactics should not be a BBB Accredited Business or have an A+ rating regardless of how responsive they may be to complaints. I would much like to see them promise not to use these tactics again on *anyone*. However, failing that, I would like them to never contact me again and delete any information they may have about me.Business Response
Date: 07/28/2025
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.Customer Answer
Date: 08/02/2025
I have reviewed the business response and accept this resolution.Customer Answer
Date: 08/02/2025
While I accept the outcome (for me) of Signify Health removing me from further outreach, I urge the BBB to consider whether a business that uses such aggressive marketing tactics should be BBB Accredited or have such a high rating. Their response record to complaints does not obviate the harassment that leads to those complaints in the first place. The discrepancy between the Accreditation and A+ rating, and the number of complaints and average 1.16 star customer review is *****.Initial Complaint
Date:07/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a health assessment with Signify Health on May ******. Was promised a gift card for $75.00 .I have called them numerous times and been given the run around. Would just like to get what I was promised.Business Response
Date: 07/24/2025
Dear Ms. *******,
Thank you for reaching out and sorry to hear about your experience. We do see you received your assessment and a replacement gift card was submitted on 7/09 to address *********************************************************************** Please allow 30 days for processing and delivery.
If you have any additional questions, please feel free to contact *************** at ***************************************** or **************.
Kind regards,
Signify Health
Customer Answer
Date: 07/30/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/21/25, I received a call, which I did not answer, and they left a voicemail. I have asked on numerous occasions to take me off their call list. I have also asked **** of Alabama to make sure not to provide my name and number for solicitation purposes, as in the case of Signify. They keep wanting me to have a home visit so that they can make sure I am getting the care needed. I keep informing them that I have all the doctors I need and that I am closely monitored by them for health to include prescriptions. My wife, at a different number, is also getting them. It is to the point of harassment, on their part, now. If their calls persist, I will investigate any legal action that may be available to me.Business Response
Date: 07/22/2025
Dear Mr. ****************** you for taking the time to write. We will remove you from future outreach.
If you would like to understand the visit more, we recommend visiting *******************************. If you would like to be added back to outreach, please contact *************** at ***************************************** or ************.
Kind regards,
Signify Health
Customer Answer
Date: 07/22/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After my husband and I received calls and letters by mail regarding a Signify Health "In-home Visit" which would earn us each a $75 gift card for participating, we went ahead and scheduled a visit, which took place on May 20, 2025. We have no complaints about the doctor's health assessment, which took about an hour and was informative and respectful. However, we are STILL waiting for the gift cards, 2 months later, which are promised by mail 'within 3-4 weeks of your visit.' We have called several times and each time we receive promises that someone will call to confirm that we are in the system. No calls have been received. Evidently the gift card offer is a scam to get people to sign up. Letting friends and family know NOT to do this. Very disappointed and will be complaining to **** of ********, who evidently endorse this.Business Response
Date: 07/23/2025
Dear Ms. ******,
Thank you for reaching out and sorry to hear about your experience. We do see you received your assessment on May 20 and that you completed the gift card form on July 10. Please allow 45 days for processing and delivery from date you completed the form.
If you have any additional questions, please feel free to contact *************** at ***************************************** or **************.
Kind regards,
Signify Health
Customer Answer
Date: 07/24/2025
I have reviewed the business response and accept this resolution. I will expect our gift cards to be received by us, on or before August 25, or we will re-open this case.Initial Complaint
Date:07/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting repeated voice messages from Signify Health. Male and female callers, and from different numbers. I've never dealt with Signify Health, nor do I intend to. I want them to stop calling me.Business Response
Date: 07/21/2025
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.Customer Answer
Date: 07/21/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:07/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A $100 gift card was offered as enticement to take an in-home physical . This physical was taken in February 2025. A second call to Signify was made after the first call told me that 5/21 was the date the gift card would be available.. Another call was made after my health insurance company failed to elicit a response from Signify. This is the second time in three years they have failed to deliver. What a scam !!!Business Response
Date: 07/21/2025
Dear Mr. ********,
Hello and thank you for taking the time to write. We apologize for the delay in your gift card. We are working to rectify the delay and have shared your experience with our *************** team.
I believe a member of the *************** team spoke with you about the delay in the gift card recently. To check on the status directly, reach out to ***************************************** or ************. Stay well!
Signify Health
Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive received more than 20 calls in 2025 from Signify Health trying to schedule in home health care. I have repeatedly told them to stop calling, that Im not interested, blocked the numbers, and reported them to my spam blocker yet they continue to call me. They called me this morning (a MONDAY) at 7am and many of the calls have been early morning. When I told the caller to stop calling, she said that they note our do not call requests but that they are instructed by the insurance companies to keep calling anyway. These are lay people from a third party vendor who are trying to get personal health information about patients on behalf of insurance companies who dont have access to it because of *****. They are not healthcare providers, they are telemarketers who are paid to gather our personal health information outside of the healthcare system. I want them to stop calling me.Business Response
Date: 07/14/2025
Dear Ms. Topping,
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Initial Complaint
Date:07/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For several days now (July 11, 2025) callers identifying as part of ****** (my ******** advantage insurance) have repeatedly called me to discuss themselves as SIGNAFY HEALTH (not sure how they spell it), and each time I tell them I have no interest or association with them and my insurance has not notified me of their existence and I decline all offers from them and do not call me again.I declined.I told them not to call me again.They continue to call my number.I have no obligation to them whatsoever.I never asked them anything.Its insane they continue to bother me, use up my phone time and messaging ********** that entity now owned by ***, I demand you stop calling me immediately, take me off whatever list you see me on, there is no desire for your calls or services.Business Response
Date: 07/14/2025
Dear Mr. ****************** you for taking the time to write. We will remove you from future outreach.
To learn more about the services offered, we recommend visiting ********************************. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.