Complaints
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 105 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was called several times by Signify Health, claiming that they were part of my Aetna plan, and insisting on setting up a visit with me, either telehealth or at my home. I was not interested, but they promised a gift card for completing the visit, so I allowed a visit to be scheduled as long as it was with an MD. The visit occurred, there was honestly no benefit from it, we just went over my meds, allergies, and some of my medical conditions. Afterwards, I did not receive the card. I have attempted to call as well as email, with no response. I only did the home visit because I was promised a gift card.
Business Response
Date: 03/05/2025
Dear Ms. ****************** you for reaching out to us. This is an Aetna administered rewards program, you will need to contact Aetna customer service number ************ or go online to ******************************************************* to attest to the completed visit to qualify for the rewards.
If you have any questions or need additional guidance, please feel free to contact us at ***************************************** or ************ who can help direct you to additional Aetna information.
Warm regards,
Signify Health
Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We done a telemedicine video chat and they said we were going to receive gift cards 25 for myself and 50 for my son and he still hasn't received his we have contacted ***** and they said they couldn't help and the appointment was back in December he should have gotten it by nowBusiness Response
Date: 03/03/2025
Thank you for reaching out to us. Since this is an Aetna administered rewards program, you and your son will need to contact ***** customer service number ************ or go online to ******************************************************* to attest to the completed visit to qualify for the rewards.
If you have any questions or need additional guidance, please feel free to contact us at ***************************************** or ************ who can help direct you to additional Aetna information.
Warm regards,
Signify Health
Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company came out to my home the 1st week of January and did there health assessment they advertised. I've attached a picture of the company through my insurance send the messages that if we do these visits we would get one $100 gift and a second $25 gift card. It's going on 3 months and still no gift card or any letter. Why false advertise just to get my information and to perform a health assessment. I would've never went through unnecessary hassle if they are going to honor their wordBusiness Response
Date: 03/04/2025
Thank you for reaching out. We do see you received your assessment and a gift card was mailed. We will send a $100 replacement card to you. Please allow 30 days for processing and delivery. In regards to the $25 gift card referenced, you will need to contact your insurance directly since they oversee this offering.
If you have any additional questions, please feel free to contact *************** at ***************************************** or ************.
Kind regards,
Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was promised a $50 gift card from an in home health assessment that I had done on October 9 2024. I have contacted Signify twice to report the issue and still haven't received the gift card.Business Response
Date: 02/26/2025
Dear Mr. *******,
Thank you for reaching out. We do see you received your assessment and a gift card was mailed. We will send a replacement card to you at *************************************** Please allow 30 days for processing and delivery.
If you have any additional questions, please feel free to contact *************** at ***************************************** or ************.
Kind regards,
Signify Health
Customer Answer
Date: 02/26/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:02/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 5th, 2025 I received a call from Signify Health wanting to schedule an annual "wellness" visit. I said that I was not interested. He replied saying it was very important and I need to schedule a time. I explained that is see a GP, a Hepatologists, a Gastroenterologist, a Nephrologist, a Therapist, a Psychologist as well as getting a full blood work up every other month. I said, "I have eyes on me every month if not more, I'll pass this year." Again, he insisted I set an appointment. So I did just to end the call. After some thought, I called Humana on February 11, 2025 and complained saying I felt BULLIED into making an appointment. They agreed, connected me with Signify and I canceled my appointment. THE VERY NEXT DAY, Signify called me saying that they were Humana and that it's "vital" I set up a wellness appointment. After some very confusing conversation I asked if this was actually Humana and they said yes! After challenging this lie and more fast talking from the caller, they finally admitted it was Signify. After cooling down, I called Signify back and asked to speak with a member of management, to which I was placed on hold. After 10 minutes, I hung up, called back and was placed on hold for another 10 minutes. Then I called the corporate office in ** and asked to speak with a member of management. They refused stating that they see the complaint in the system, that it will be forwarded to management and will have someone call me back. I never heard back! Dishonest, high pressure, poor service culture and not willing to take criticism. I wonder how many people they are doing this to, as it can't just be me? How many unnecessary visits are being billed to Humana, which we pay for in our premiums? They should be ashamed.Business Response
Date: 02/18/2025
Dear Mr. ******************* style="font-size: 0.875rem;">Thank you for taking the time to write. We are sorry for the inconvenience and will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Customer Answer
Date: 02/18/2025
I am rejecting this response because: I want a member of management to call me and explain why they they think being dishonest with a customer is ok. See attached, as I'm not the only one.Customer Answer
Date: 03/03/2025
I still have not heard from Signify Health about my complaint. At this point, the only acceptable outcome is for a manager to call me and explain what they are going to do to address this. This is a medical provider that is harassing and being dishonest with potential patients.
To view other posts about this organization please see, ***************************
Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signify Health and ***** keep calling me non stop from different numbers asking for personal information. I never signed up or been associated with them and I think they have stolen some of my personal information.Business Response
Date: 02/18/2025
Thank you for reaching out. We provide In-Home Health Evaluations on behalf of your health plan. If you want to understand the program further, we encourage you to visit *******************************.
We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Stay well,
Signify Health
Initial Complaint
Date:02/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2-6-25 Appointment was made on January 14th, 2025 to have home health visit by signify health for humana. Scheduled time...between 12 and 3. Since 1-14-25 I received no less than 3 automated calls to remind me and 7 texts to remind me. I took off work today. Cost me $120 wages. I get a text at 10:39 am saying the person would be arriving early at 11. She never showed and canceled my appointment. I called signify, got unbelievable run around, and told I'd need to reschedule. She was an hr early, I was here, 3 doorbells and she could knock, but no. I'm S.O.L. I want satisfaction.Business Response
Date: 02/18/2025
Thank you for taking the time to write and sorry to hear about your experience. We have alerted our *************** team to your experience. They will investigate and should follow up with you directly. If you would like to get in touch with a member of their team, please feel free to email ***************************************** or call ************.
Stay well,
Signify Health
Customer Answer
Date: 02/18/2025
I have reviewed the business response and accept this resolution. However, no mention was made about my lost wages since I had to take off from work for my "scheduled" appointment time which was arbitrarily changed by ***** ********** without my consent. Please advise.
Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
02/06/2025 several attempts to get medical lab results to my PCP from Signify HEALTHBusiness Response
Date: 02/12/2025
Dear Mr. ******************** you for sharing your experience. This has been shared with our *************** team. If our records are correct, you reached out requesting your summary. We faxed and emailed you on February 6 the summary.
If you would like to contact *************** directly or discuss additional items, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving unsolicited and unwanted phone calls to set up a home healthcare visit that I do not want and do not need. I have actual doctors that I know and trust and visit on a regular basis. I get calls every few months from this company and each time I tell them I do not need or want their services and to stop contacting me.Business Response
Date: 02/05/2025
Dear Mr. ****************** you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.
Kind regards,
Signify Health
Initial Complaint
Date:01/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting multiple calls from Signify from different numbers. At first I thought it was scammers, but after reading about them online it seems theyre just an aggressive and predatory business partnered with my insurance company. I would like them to cease all attempts at contacting me immediately and permanently.Business Response
Date: 01/29/2025
Thank you for taking the time to write. We will remove you from future outreach. If you would like to contact *************** directly or follow up about your request, they can be reached at ***************************************** or ************.Customer Answer
Date: 02/06/2025
I have reviewed the business response and accept this resolution.
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