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Business Profile

Medical Consultants

Signify Health LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 274 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did the home health care visit, last month. I was promised $100 gift card. I've tried contacting them. I have not been able to obtain any information... I have no idea how to follow up. The paperwork I was given during my home health care visit has no numbers and no information.

    Business Response

    Date: 07/16/2024

    Dear ****************, 

    Thank you for reaching out to us.  We see you did receive a scheduled visit.  As this is an Aetna administered rewards program, you need to contact Aetna customer service number ************ or go online to My.Aetna.com/HealthyRewards to attest to the completed visit to qualify for the rewards.  

    If you have any questions or need additional guidance, please feel free to email ***************************************** or call ************ who can help direct you to additional Aetna information.

    Warm regards,

    Signify Health


  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from signified health. I made the appointment and completed the home health visit. I just never got the $100 gift card that was offered to me after I completed the visit.

    Business Response

    Date: 07/09/2024

    Dear ******************,

    Thank you for reaching out to us.  We see you did receive a scheduled visit.  As this is an Aetna administered rewards program, you need to contact Aetna customer service number ************ or go online to My.Aetna.com/HealthyRewards to attest to the completed visit to qualify for the rewards. 

    If you have any questions or need additional guidance, please feel free to email ***************************************** or call ************ who can help direct you to additional Aetna information.

    Warm regards,

    Signify Health


    Customer Answer

    Date: 07/09/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:06/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an interview at this position because I believed in their mission statement being about empathy and the goal of helping customers in their homes. I have been in **************** for over 12 years.I also heavily research not only the company but their reviews across all platforms. They want you to build to do 400 calls her pay. We did a role play and I showed how I would sell the product . He then combatted that with no open ended questions , we need 400 calls a day and just set the appointment . Its about money to them, Not about helping people . When I asked about the reviews on all platforms he knew nothing about them. When I told him how many they had and that they all said the said things like no communication from them after the appointment , no promised gift cards, no follow up with notes or diagnostics as promised , no plan for healthcare but that they all billed insurance immediately .They were also a ton about no shows from providers on the appointments that were scheduled. No communication about the no shows. Etc . It doesnt align with there mission statement. His response was well you know only people who are dissatisfied leave bad reviews, no one leaves a good review . Untrue . If you use proper techniques you ll get good reviews. 90 % of there good reviews on social media were either spam or employee reviews not actual patients. I am not a claiming to be an expert but I have been ******************** Manager , Sales Manager, Fundraising coordinator ,etc. In every position I have worked I have managed the social media campaign and reviews and how to Keep customers happy both before and after the sale. I have a proven record of success when it comes to good customer service and reviews. Then he couldnt answer a lot of other questions I had because I went through the entire company website etc. He didnt listen to anything I was suggesting . At the end he said he d give me a decision within 2 days. I told him no thanks I wasnt interested.

    Business Response

    Date: 07/02/2024

    Dear **********,

    Thank you for reaching out.  I will share your comments with the appropriate team and we always appreciate insight on your experience.  We value our clients and members and the work we do.  We are sorry to hear you didn't feel that during your interview.  

    If you need to connect with us in the future, please feel free to contact us at **************.

    Kind regards,

    Signify Health

    Customer Answer

    Date: 07/02/2024

    I am rejecting this response because:  I dont want it to be just a response to appropriate team members. This isnt about me at all! This is about all the people on every single review that was left negatively across every platform about your company and how it treats its patients and clients as a whole! I want change for them because they deserve it! I am happy to forward all my research to you! The goal here is helping people that are suffering. I dont want an apology. This requires action for them. Not me! Thank you !

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/14/2024 Had MD here for physical assessment. They promised gift card to CVS. Card arrived a month later. Was a Target card not CVS. They did not respond to several phone calls to change to proper card. I have no use for Target card. I am suspicious about this company.*************************************

    Business Response

    Date: 07/09/2024

    Dear Ms. ***********,

    Thank you for reaching out.  We apologize for the inconvenience and have mailed a replacement card to you with *** tracking (1Z7YW5080233694617).   

    If you have any additional questions, please feel free to contact ****** Services at ***************************************** or **************.  

    Kind regards,

    Signify Health



    Customer Answer

    Date: 07/09/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signify Health calls daily requesting a health assessment for me, even after I called Security Health (my Ins provider) and they said they would stop the calls. It is harrassment and raises my blood pressure and interferes with my sleep and daily activity. A constant annoyance they have no right to keep up.

    Business Response

    Date: 07/01/2024

    Thank you for reaching out to us and appreciate your feedback.  We will remove you from future communication.  If you need to talk further, please feel free to contact ****** Services at email ***************************************** or call ************.

    Kind regards,

    Signify Health


  • Initial Complaint

    Date:06/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signifi Health called last year and told me if we let them do a inhome Evaluation that My husband and would receive $100 dollar gift card a piece and we and a representative from Signifi Health came to our Apartment last year in November 2023 and promised that both of us would get a gift card and we never got one and I called them and they keep making excuses

    Customer Answer

    Date: 06/25/2024

    Signifi Health called last and said if my husband andI did A inhome evaluation that we both would get a $100 gift card and there was a inhome evaluation done November of last year and we still have gotten the gift cards they promised

    Business Response

    Date: 07/09/2024

    Dear ******************,

    Thank you for reaching out.  We do see you received your assessment and a gift card was mailed.  We will send ******* replacement cards to you both.  Please allow 30 days for processing and delivery.

    If you have any additional questions, please feel free to contact ****** Services at ***************************************** or **************.  

    Kind regards,

    Signify Health

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a $100 gift card if I agreed to a health inspection. It's been almost a month and I still haven't got the gift card.

    Business Response

    Date: 07/01/2024

    Dear Mr. *******,

    Thank you for reaching out.  We do see you received your assessment on June 9.  It takes approximately 30 days for processing and delivery.

    If you have any additional questions or if you haven't received after July 9, please feel free to contact ****** Services at ***************************************** or **************.  

    Kind regards,

    Signify Health

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signify Health called me and said they worked with my insurance company. They said if I would set up an in-home checkup appointment I would receive a $100 ******* gift card. I agreed and they set the appointment up which obviously includes my address. The appointment was on May 2nd 12PM. The employee who conducted the in home appointment said I would receive the $100 gift card within 30 days but to call Signify Health if it did not show up. It never showed up. I called them, and they told me that I am not eligible for the gift card because of where I lived, even though they knew that when they set the appointment and conducted the appointment. They are refusing to uphold their end of the agreement and I want what was agreed upon.

    Business Response

    Date: 06/18/2024

    Dear **************,

    Thank you for reaching out.  We reviewed the transcript and apologize for the delay.  We will mail you a gift card.  Please allow 30 days for processing and delivery.

    If you have any additional questions, please feel free to contact ****** Services at ***************************************** or **************.  

    Kind regards,

    Signify Health


  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant phone calls I. Spite of the fact that I am not on ******** or ******** They have ignored numerous entreaties to stop harassing me.

    Business Response

    Date: 05/31/2024

    Dear ******************,

    Thank you for taking the time to write. We have shared your request to be removed from outreach with our ****** Services team.

    If you would like to contact them directly or follow up about your request, feel free to email them at *****************************************. 

    Kind regards,

    Signify Health

     


  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/6/2023 my wife and I had a home visit by a Signify nurse. We were promised a $100 gift card for each of us for completing this visit. I have called many times to Signify Health about this. On two occasions I was told they were ordering gift cards but we have never received anything. Also, Signify never has any notes or info on my previous calls. They promise they will do something or have a supervisor call me, but it never happens. We are Aetna members and this benefit is provided by Aetna, but Signify is supposed to send the gift cards.

    Business Response

    Date: 06/07/2024

    Dear **************,

    Thank you for reaching out.  We do see you and your wife received your assessment and gift cards was mailed.  We will send a replacement card to you.  Please allow 30 days for processing and delivery.

    If you have any additional questions, please feel free to contact ****** Services at ***************************************** or **************.  

    Kind regards,

    Signify Health


    Customer Answer

    Date: 06/08/2024

    I have reviewed the business response and accept this resolution. 

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