Business Profile

Money Orders

MoneyGram

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

559 total complaints in the last 3 years.
164 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my rent on 12.02.23 and Money Gram has held my money for 24 days and counting. I call everyday asking for the status of my refund and I keep getting the same answer, they are sorry, and I need to give them additional 10 days to start another investigation period. I am getting evicted from my apartment due to them holding my money and not giving me back in a timely manner.
Business Response
Date: 02/01/2024
MoneyGram appreciates the opportunity to review and respond to Mr. ****** concerns.

According to MoneyGrams records, ************** used our services to complete an express payment on December 2, 2023. After further research, MoneyGram is unable to issue a refund to ************** since the payment has been posted to his account. We received notification from the ****** ******************, stating that they received the funds for the payment on December 13, 2023. As MoneyGram does not have the funds, a refund is not available. ************** will need to follow up with the ****** for further information.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made the transfer of ******* on January 8,2023 and cancelled the transaction but MoneyGram didn't refund money back to me on time. I had to dispute the charge but I dropped the claim after I got refund. I start the other transfer for ******* on 01/17/24 (Authorization # *********). MoneyGram took out the money but Money took out my account got block and I didn't know the status of the transaction. I reached to the MoneyGram Support. The person picked the phone told me that because I file the dispute they closed my account but I asked about the money that I set up transfer that I should get back. The person said he won't refund the money back to me and told me I just do whatever you have to do in the rude way.
Business Response
Date: 01/31/2024
MoneyGram appreciates the opportunity to review and respond to Mr. ****** concerns.

According to MoneyGrams records,************** used our services to complete a deposit to his receiver's account on January 7, ****.

************** canceled the transaction on January 9, ****, notating that the bank account details were incorrect.

MoneyGrams records indicate that the transaction was refunded, but that we also received an ACH return from ********* financial institution which resulted in the closure of his online profile.

As MoneyGram has encountered a loss due to the dispute filed by ************** for authorization #XXXX13364, he will be contacted by our collections department with further instructions.

************** completed a second transaction on January 16, ****, intended for deposit to his receivers bank account.

On January 18, ****, ************** requested that the transaction be canceled. The transaction has since been canceled and refunded. Our records show that the refund was successfully processed on January 24, ****.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My girlfriend and I bought 2 moneygram money orders over 2 years ago and never ended up using the money orders To get an apartment together. They were both replaced by check about 1 year ago and made out to her and when she went to cash them 2 weeks ago they both got returned as bounced checks. After contacting Moneygram I found out they had a $19.00 service fee for each check. After talking with moneygram customer support I proceeded with filing for replacement and got a case # (below) for each monet order. That was 2 weeks ago and now I can't get them to commit to anything and each time I contact them over the phone I feel like they've given me enough information that I the case will be successfully finished with returning me my money. Yet each time I get online because they can't complete anything over the phone, leaving room for error or an excuse on their part, I fill out the information for the case , provide the information I was told to over the phone and each time I get a negative response , case closed or an excuse as to why they can't refund me my money. Even after explaining in detail my situation and providing all documentation as required. I give up on the phone calls and using the forms online and tried to do online chat to proceed. Each time I do this the browser or app will spontaneously refresh resulting in the chat dialogue erasing and my chat session restarted from the beginning, resulting in a new chat host and all the details from the previous session lost. I've tried multiple times and got deep into the conversation and I thought we were about to get the resolution and instead chat session failure / closed / disconnected. Bought on 1/12/22 @ Ace cash express In ******** ***** Original money order #*********** - $1000 *********** - $300 Replacement check #*********** - $282.00 *********** - $955.00 Case # ******** # ******** After $19.00 service fee each check replacement should now be $936 & $263 I have original documents
Business Response
Date: 01/24/2024
According to MoneyGrams records, refunds were previously issued for the money orders in January ****. As they were already refunded, a refund is no longer available.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 01/25/2024
I am rejecting this response because: no one locally will allow me to pickup the $932 because no one has that much cash in their register. I tried 25 stores in past 2 days and I'm not doing it anymore unless I know I will be able to get the money. Can you cancel the 932$ moneygram and split it into 2?

Thank you
Business Response
Date: 01/31/2024
Per MoneyGrams previous response to your complaint, the refunds were previously issued for the money orders in January ****. As they were already refunded, a refund is no longer available. We now consider this matter closed.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to get a refund on a money order (R109162817819) that I purchased on 10/23/23 for $100. I couldn't use it as the company it was made out to told me that I already paid them. The online system rejected the request and customer service emailed my social worker telling me to just use the online form. I found a MoneyGram refund form online, filled it out and sent it with a copy of my receipt to the address listed. The post office forwarded it to MoneyGram at ************************************************************. It was opened and returned to me without any action on their part. I want to get my money back as the money order is filled out and I can't use it.
Business Response
Date: 01/29/2024
MoneyGram appreciates the opportunity to review and respond to **************** concerns.

According to MoneyGrams records, the money order was located, and a refund was available. Our Money Order team processed a refund of the item on January 24, 2024.

A refund has been made available for ************** to collect from a MoneyGram agent location. As no email address was provided, instructions for how to collect the funds were sent to her via physical letter.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 02/06/2024
I was supposed to get a letter from MoneyGram instructing me on how to get my refund but I didn't receive a letter.
Customer Answer
Date: 02/12/2024
I am rejecting this response because: I was supposed to get a letter from MoneyGram instructing me on how to get my refund but I didn't receive a letter.
Business Response
Date: 02/21/2024
MoneyGrams records indicate that an email was sent in February 2024 to the social worker assisting ************** containing the reference number and how to receive the money order refund. Our records further indicate it was received by ************** on February 16, 2024.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent my special needs grandaughter and special needs Daughter money for xmas. ***y messed up and paid someone else their $$ *** post Master *************** from ****** ************ has sent them emails as well that they did not get the money..even figured out what they did..they are not giving it back. I have called several times. *** money was sent Dec. 1st 2023 the complaint was registered.. same day # ******** ref # ********..I sent copy of my receipt. I.m on a widow pension..609. A month..so 200 was alot to send..but not as bad as what they did to my kids. Who takes from the special needs ?? A ***** !! ***y had no xmas supper and had nothing really for a gift..what an xmas. I have used money gram for years..have sent thousands threw them..I Don.t internet bank. ********************* ..is waiting to get her money..well over a frigging month late !! Please help her get her $$ thank!! Hugs
Customer Answer
Date: 01/12/2024
Thanks for your help. Money gram did not give my daughter her money. I sent it threw money gram at canada post in ******* **** They said it was paid out..it was not to my daughter. My ref # is ********..and complaint @ ******** they were to settle today and have not. A complaint by their manager was sent as well # ********..*************** the pist master from ****** ************ has sent them detailed messages as well..it was not received . I sent my special needs Daughter 200 dollars for xmas on Nov 30th 2023 as receipt does show. My daughter and grandaughter are both special needs and needed this money for a nice supper and a small gift..they have robbed them of their Xmas. I am a widow and make 609. A month..so 200 dollars was alit to send. Please help me get my daughter her much needed money!! ************************;
Business Response
Date: 01/30/2024
MoneyGram appreciates the opportunity to review and respond to Ms. ********* concerns.

According to MoneyGrams records, ******************* used our services to send funds to a receiver on November 30, 2023. Our records indicate that the funds were paid out to the intended receiver on December 1, 2023.

As ******************** stated that the funds were not received, MoneyGram reached out to the receiving agent for an investigation into the payout of the funds.

Currently, we are awaiting a response from the receiving agent. As they have time to respond to the request,we will provide ******************** with the resolution of her complaint via email upon completion.

We apologize for any inconvenience that this situation may have caused.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased seven $1000.00 money orders from Money Gram International. I kept them for over a year not knowing they "expire", when I went to deposit them into my bank account they were rejected and I had to retrieve them. I was charged 25+66= $91 to reactivate each money order. I lost a total of $637 of my own Money just to retain my own money. I believe these a predatory fees, I had to pay almost 10 percent of the total sum, I cannot afford to lose this amount of money. I was never informed that the money orders expire, I was told they were as good as cash. I filed a complaint with MoneyGram and they didn't give a direct answer. I would like to have these fees waived or reimbursed. If not the total sum then at least a large portion. I never would have used the Money Gram service had I know I would lose $637 just for waiting over a year to use them.Can you please help me?Thank you,*******************
Business Response
Date: 01/29/2024
MoneyGram appreciates the opportunity to review and respond to Mr. ****** concerns.

According to MoneyGrams records, a refund was processed for the four money order replacement fees. An email was sent directly to ************** containing the money transfer numbers.

MoneyGram apologizes for any inconvenience ************** may have experienced.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 01/31/2024
I am rejecting this response because: I had 7 different Money Grams that had "expired". I was charged $25+$66=$91 for each individual Money Gram, for a total of $637. Money Gram has refunded four $25 Money Orders. Totaling $100. Which means I'm still short $537! When I purchased the Money Grams I was never informed they expired and could only be reactivated by a fee. This is very misleading business practice, I purchased Money Orders from **** and they never expire. I would like the total sum refunded. Thank you

Business Response
Date: 02/09/2024
Please note that a non-refundable service charge is assessed if a money order is not used within one year from the date of purchase. The service charge is deducted from the face value amount of the money order. The Service Charge Agreement is located on the back of a money order. MoneyGram has waived the processing fees for the replacement processing as a courtesy, but we cannot waive the service fee.

We will need the money order serial number and amount for each item to assist with the money order requests. Please email the required information to ******************************************* and the information will be provided to our money order research team for processing. Please mention your case number ******** in the email's subject line so the request can be handled accordingly.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 02/09/2024
I am rejecting this response because: I did not receive the processing fee for three of the seven money orders. I only have four reimbursements out of seven money order processing fees.
1. Case # ********
Reference number 59560565
2. Case # ********
Reference number 54106182
3. Case # ********
Reference number 95149189
4. Case # ********

Reference number 28895174
5. Case # ********

Reference number 56508676

6. Case # ********
Reference number 59047358

7. Case # ********

Reference number 53061709

Business Response
Date: 04/29/2024
The three money order fee refunds have been refunded on April 19, 2024. An email was sent to ************** by our money order team with the reference numbers and instructions on how to collect the refunds.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 7th, i sent money to someone i frequently do. Nothing unusual at all for a small amount of $100. Suddenly, when my family member went to go pick up the funds, they refused him, blocked my account completely, deleted my account, and provided 0 explanations as to why. I reached out to Moneygram 2 days later with absolutely no explanation as to why i got shut down. nothing unusual happened, it was the same person I frequently sent money to with no problems. It is extremely unacceptable to have my account shut down for no reason and that my name got completely BLACKLISTED. I request that my account gets restored for future use, my name restored to good standing. I have been using my Moneygram account for MANY years, and this is beyond unacceptable.
Business Response
Date: 01/29/2024
MoneyGram appreciates the opportunity to review and respond to Mr. ******* concerns.

MoneyGrams business is subject to a wide range of laws and regulations globally, including various privacy, data protection, and compliance rules and regulations. All transactions are subject to careful review and ongoing monitoring. Because of this, MoneyGram conducts periodic reviews of consumers activities and may put restrictions in place.

Please be advised that as MoneyGram does not feel comfortable with Mr. ******* activity, his name was restricted in the MoneyGram system which disables him from using our services. We acknowledge this isnt the outcome he may have requested; however,this decision has been made carefully, and we apologize for any inconvenience this may cause him. Due to security reasons, we cannot provide detailed information regarding our review process.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 01/29/2024
I am rejecting this response because:
There is no substantiated proof that I have illicit activity on my MoneyGram account. I've been sending to the same people for the past few years, my activity was clean and there was no suspicious reasons to close out my account. I invite ********************** to provide any proof or their reasoning as to why my account was closed out if they do not provide so then that means they are blatantly closing my account due to possible discrimination. I will be further escalating this via social media and possibly legal action.
Business Response
Date: 02/07/2024
MoneyGram received your follow-up response, and we appreciate you taking the time to contact us. We apologize for your recent experience using our services MoneyGram.

Please note that MoneyGram retains its rights to process or decline any transaction sent through its system at any given time when it does not feel comfortable with the purpose of the transaction and/or activities of the sender/receiver.

These are tough decisions, which MoneyGram does not take lightly.This decision has been made after careful consideration. As previously stated, Mr.******* name was restricted in MoneyGrams system which disables him from using our services. As a different resolution is not available, MoneyGram considers this matter closed.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 2, ****. I went to ******* to sent money to ***** so doctor can operate on my sick mother. They charged me a fee that I agreed with for the transfer to be done. They took my money and the fees and gave me a receipt with the transfer number. On the 3rd of January when my niece went to get the money the bank informed her that the money is not there. When I call money gram for answers, that's when I was told that the money will be available on January 24th, ****. I asked to cancel the transaction, They refused. Since then I have been calling money gram several times to get help. They refused to do anything on that matter. I was never asked nor agreed for the money to be hold in their bank for near a month. If, I was told of their scam, I will go somewhere else to do the transfer. By mid-time my mom health is getting worse as the day pass.This is the ***, we have laws. Is money gram license to charge customer fee for immediate ********************** transfer and keep the money in their bank with out the sender authorization. To release it to the receiver on their chosen time. No respect to anyone, and the harm they are causing to others, the real owner of that money. In my case a "life saver" to someone else who's happen to be my poor sick Mom.Therefore, I'm requesting for the refund of the fees charged for that transfer and interest accrued for the length my money is their hands. Thanks
Business Response
Date: 01/22/2024
MoneyGram appreciates the opportunity to review and respond to ************************** concerns.

According to MoneyGrams records, ************************ used our services to complete a transfer on January 2, ****. MoneyGrams system indicated that the transaction was marked as delivered on the same day.

As ************************ advised that the funds were not delivered, MoneyGram reached out to the receiving partner for additional information. At this time, we are currently awaiting a response from the receiving partner and need to allow more time for them to respond before the investigation can be finalized.

*********************** can follow up with our customer service department at ************** in ten business days for an update, otherwise a final response will be provided to her via email upon completion of the investigation.

While MoneyGram endeavors to ensure it has robust procedures in place to ensure that appropriate due diligence is always carried out when sending or receiving a money transfer, unfortunately mistakes can arise.

MoneyGram apologizes for any inconvenience ************************ may have experienced.

Pursuant to the Remittance Transfer Rule of Regulation E,31 C.F.R. sec. 1005.33(d), if you complained about a payment error and we determined that no error occurred, you have the right to request the documents on which we relied in making our determination. Should you request such documentation, you may be required to verify your identity, such as providing a copy of a valid government ID and/or affidavit, prior to receiving the documentation.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
WRITING TO REQUEST ********************** FOR PAYMENTS SENT
Business Response
Date: 01/19/2024
MoneyGram appreciates the opportunity to review and respond to ************ concerns.

According to the complaint, no transaction information was provided, therefore, MoneyGram is unable to investigate further. ********** will need to provide additional transaction details with his request. MoneyGram will need the reference number,send date, amount, and the receivers name for the transaction.

Please note that once a transaction has been paid out, a refund is not available.

Thank you,
MoneyGram Regulatory Governance
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to send a transfer 12/8/23 on their application using an android phone app. I used the "send again" feature and the application did not populate the correct account number so the transaction never went through. I called them 5 times over this issue and they finally said the sent a refund 12/18/23. I checked 12/23 and still did not receive a refund so I called the bank and they said if moneygram issued a refund I would receive by 12/28. I checked again 12/29 and still no refund so I filled a dispute with my bank and moneygram blocked access to my account over it. I spent over 1.5 hours on the phone and they pretty much told me F you. If you fill a dispute your account is blocked and I asked what about my $501.99 that I never got back and they said its sent and I said no its not and they said " its not their problem"
Business Response
Date: 01/17/2024
MoneyGram appreciates the opportunity to review and respond to Mr. ******** concerns.

According to MoneyGrams records, ****************** completed a transfer on December 7, 2023. The transaction was refunded on December 8, 2023. There is no further refund due. A chargeback was received on the transaction, which resulted in the profile closure of Mr. ******** online profile. Per MoneyGrams terms and conditions,chargebacks are grounds for immediate profile closure, therefore the profile will remain closed.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 01/17/2024
I am rejecting this response because: I still have not received the money. This company has $500 of my money that they are not giving to me. I've asked for proof of the refund multiple times and they tell me they have no way to show it. If the refund was actually refunded they why would they close my account for disputing something that was already refunded? They wouldn't be charged anything if the money actually came back to me. And as of today 1/17/24 over a month after the "refund" was given to me, the bank still does not have it. They need to reopen my account and give me my money back. Also they do not respond to emails. I've emailed them several times with no response. This company needs to be investigated by whatever agency deals with fraud
Business Response
Date: 01/26/2024
According to MoneyGrams records, the refund was successfully processed which means that MoneyGram does not have the funds, and therefore we cannot process an additional refund. As ****************** filed a dispute about the refund with his financial institution, he will need to follow up with them and await the resolution of their dispute process.

The profile will remain closed due to the dispute; however, this closure does not impact our ability to process a refund of any transfer if deemed necessary.

MoneyGram apologizes for any inconvenience. As we are unable to offer any different resolution, we consider this matter closed.

Thank you,
MoneyGram Regulatory Governance
Customer Answer
Date: 01/26/2024
I am rejecting this response because: as I stated there is still no money in my account and my bank says that there has never been any money sent from MoneyGram
Customer Answer
Date: 01/26/2024
I am rejecting this response because: as I stated there is still no money in my account and my bank says that there has never been any money sent from MoneyGram
Customer Answer
Date: 01/26/2024
I am rejecting this response because: as I stated there is still no money in my account and my bank says that there has never been any money sent from MoneyGram
Customer Answer
Date: 01/26/2024
I am rejecting this response because: as I stated there is still no money in my account and my bank says that there has never been any money sent from MoneyGram
Customer Answer
Date: 01/26/2024
I am rejecting this response because: as I stated there is still no money in my account and my bank says that there has never been any money sent from MoneyGram
Customer Answer
Date: 01/26/2024
I am rejecting this response because: as I stated there is still no money in my account and my bank says that there has never been any money sent from MoneyGram

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

MoneyGram is NOT a BBB Accredited Business.