Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Copart, Inc. has 184 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart North Boston

  55R Hight St North Billerica, MA 01862

• 

  Copart, Inc.

  81 Apollo St # 4 4th Floor Brooklyn, NY 11222

• 

  Copart, Inc.

  1451 Lebanon School Rd Pittsburgh, PA 15122

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-28-2023 I bidded on a **** chevrolet avalanche, won the bid but what was advertised was not what I received. After market lights and head lights bulbs along with other parts had been removed from the truck. This is false advertisement I want what I bidded for. Contacted the company customer service and I was told that I should have inspected the truck before I left with it. I trusted the company to sale me what they had advertised. I bidded $2000.00 dollars but was charged $905.12 hidden that I was not informed about. Gate fees, buyer fees, internet fees and pickup fees, environmental fees and sales tax. The customer service has been very bad for me. The lot number was ******** and the item number **** b. I found it on copart online ,there was many pictures of the vehicle there. I sent them pictures to show them the parts that was missing, they have proof of the missing parts. I don't know how to put them on here the pictures before I won the bid and the after pictures where they are missing.

  Business Response

  Date: 01/22/2024

  In response to the claim asserted by ************************* about a vehicle that was purchased at Coparts ****************** of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ****** member notes indicate that Mr. **********;consented to the Terms and conditions on 12/14/23. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  I.Risk of Loss.  Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid.  From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative.  The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle. 
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  ************************* had this vehicle picked up and removed from the Copart facility on 12/28/23 knowing that it would be labeled As-Is and not returnable. Accordingly, Copart rejects any and all demands Mr. **********;has regarding a refund.  

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copart took our vehicle that had been totaled by Allstate. There was no loan on the vehicle and we owned it outright. Copart keeps asking us for more and more information so that we can not be reimbursed by our insurance company. In fact, they have been nothing but rude and hateful. They know that there is not a loan and they have had our totaled car since December 10th. We need the money for groceries since we used our own money to buy a car. We need reimbursement ASAP and we are struggling. It was first we need you to sign and then we signed the power of attorney and we did. Then send us your title which we did. Now send us a notarized copy of x, y and z. It has been all about going through hoops for this company. I want the car or my money. We need to charge them daily for having our car that they have had access to for parts including a brand new engine. We have received nothing in return for our troubles.

  Business Response

  Date: 01/08/2024

  Unfortunately, ***************************** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copar

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was sent to Copart under an insurance claim, that is still in progress. My vehicle was parked outside of my residence locked, and secured. My vehicle wouldn't start as the vehicle wasn't safe to drive so battery died. I was contacted by a representative of Copart on Thursday, December 14th, at roughly 1:30 PM. The representative had explained to leave my keys inside of the vehicle for the tow truck driver, as I wouldn't be home when he was to pick my vehicle up. She stated my car would be picked up at the earliest Friday December 15th. After ending the call a few minutes later a tow truck driver called my phone and said he was outside of my apartment to pick up my vehicle. I explained to the tow truck driver I was not home, and was told my car would be picked uo tomorrow the 15th. He said no worries it's going to the salvage yard. I explained to him I have my car keys and my car is locked. He said he would take my car. That is concerning as my doors were locked and car was in park with parking break set. I get to the lot a few days later and my car was broken into. I explained to the staff someone had stolen several high value items out of my vehicle. My vehicle was ransacked. Someone went completely through my vehicle and destroyed it. My belongings were everywhere. Someone broke into my glove box which was locked through all of my items out on the floor, my trunk was a mess had items all over. Some of the items I had can be replaced and other items can be replaced. I had a lot of sentimental things that were stolen. I immediately went inside and asked the lady at the desk if my car was supposed to look like that and she said no. The person who I believe is the manager at that location overheard what happened and told me to email him with what happened. My vehicle was locked and secured at my residence so from the tow truck driver to the car being on the lot someone broke into my car. I expect the right thing to be done. My car is supposed to be safe!

  Business Response

  Date: 01/03/2024

  ********************* is not a customer of **********************. **********************'s customer in this matter is *************************** who assigned ****** vehicle to Copart as part of an insurance claim. If ***** has any issues regarding their vehicle while it was at Copart,they should address them with ************************** who requested the vehicle be brought to Copart. As this is not related to a marketplace issue,Copart respectfully requests the BBB close this complaint.  

  Customer Answer

  Date: 01/03/2024

  I am rejecting this response because: This is an unprofessional response to a concern that I as a customer has. Being the fact my vehicle was in YOUR care I trust that my vehicle is going to be handled appropriately. National General is pointing fingers at Copart. I fully expect Copart to do the right thing, and I will hold Copart accountable. I fully plan to take additional action on this matter. Your company is responsibly for the items stolen out of my vehicle. Your very own employee *****************   (Assistant General Manager) said to me to send an email to the Manager to which I did with very specific details of this incident. I am holding Copart responsible and this claim will remain opened until proper action is taken. If you believe National General is responsible Copart needs to take this up with National General. National General is pointing fingers to you. So all I know is as a business youre responsible. Further Better Business Bureau is here to find a reasonable fair outcome, and in your part to say to close this claim in unprofessional and out of line. Thank you.

  Business Response

  Date: 01/03/2024

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 01/03/2024

  I ********************* stand behind my last message as I thought I made myself clear. apparently I did not. Since Copart doesnt want to accept responsibility for their unprofessional actions, and lack of respect to others vehicles, I will continue to hold you accountable by taking additional action. I will proceed further until Copart is held responsible. This matter clearly is not being taken serious by Copart. 

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One liner: I bought a truck from copart and they won't allow me access to it even when agreeing to pay their ridiculous fees. Summary: I bought a truck on copart that listed "mechanical damage" as secondary to minor dents and scratches, and didn't actually run. During the process one of their employees forged my signature on an affidavit, even though I had already sent 14 different copies, 4 of which were //already notarized. They never informed me of any required pickup date, and When pushed about relisting it (the *** took a very long time to get me the title), I realized they were a terrible company and decided to just tow the truck and list it myself, this is When they started the process of denying me access to my account and my truck. I am writing to you in my capacity as the legal owner of a vehicle purchased through your auction, to formally address several serious issues that have arisen during my interactions with Copart.Allegation of Forgery: *************************, an employee of your company, who, as I allege and will substantiate, has forged my signature on an affidavit. I am attaching the relevant proof.Issue of Account Suspension and Denial of Access: After I brought these issues to their attention they suspended my account, and refused to talk to me. Attached are all the conversations. Urgent Requirement for Vehicle Retrieval: I have arranged for a tow truck driver to pick up my vehicle as early as tomorrow. This requires a gate code for scheduling the pickup, which I am unable to obtain due to the suspension of my account. This obstruction is causing undue delay and potential additional costs.To resolve this matter swiftly and amicably, I require the following:Immediate reinstatement of my account.Provision of the necessary gate code to facilitate the retrieval of my truck by my designated tow truck driver.A formal acknowledgment of the issues raised herein, along with an appropriate response to the allegation of forgery.

  Business Response

  Date: 01/03/2024

  There is no impediment to him picking up the referenced vehicle at any time.  **************** needs to pay the outstanding storage fees which, at $20 per day is more than reasonable, and the vehicle will be released to him.  He was mistakenly assuming that he needed a gate code to pickup the vehicle, but that is inapplicable when an owner is retaining his own vehicle.  Gate codes are only required when a transporter is picking up a vehicle on behalf of a buyer NOT when an owner is retrieving his own vehicle.  We encourage you to pick up your vehicle immediately to avoid further storage fees.

  Customer Answer

  Date: 01/10/2024

  I am rejecting this response because:   

  I have been explicit multiple times stating that I DO have a transporter picking up the truck on my behalf because the truck is not-operational. The mechanical damage was listed as secondary to minor dents and scratches which was misleading to begin with, and because of that a tow truck driver is needed to move the truck. I have asked on multiple occasions for a gate code for the driver I have on standby, and am being charged $20/day for their failure to respond appropriately. 

  So far the listing itself was a bait and switch, they disabled my account preventing me from accessing a gate code, are charging me $20/day while not responding to correspondence and then giving answers to the wrong question. I have emails dating back from Nov 30th stating that I have a tow truck driver waiting for a gate code to pick up the truck, and now over 30 days later, and an extra $660 while they say there is no impediment to retrieving the vehicle. 

  I need a gate code to give to my tow truck driver who is retrieving the vehicle on my behalf. 

   

   

  Business Response

  Date: 01/10/2024

  Coparts position is unchanged in this matter and we stand behind our previous response. Additionally, there is no gate code needed for the transporter to secure this vehicle. Charges owed will need to be paid in full prior to the release of the vehicle. 

  Customer Answer

  Date: 01/12/2024

  I am rejecting this response because:   

   

  Does Copart have a response to the actually illegal activity of forging my signature on a state document? That has been conveniently overlooked. 

  Customer Answer

  Date: 01/25/2024

  I have now been on the phone for 3 days with 12 people trying to pay the storage fees that have been accruing, and have now been told there are two lot numbers, $1569 in storage fees, I am not able to pay it online, or over the phone and have to go in person to pay the fees. I live in ******, **, the lot is in **********, ************. 

  This is beyond ridiculous. I have been trying to pay the fees that you keep charging me and copart wont even let me do that. How is this not a scam? 

  Customer Answer

  Date: 01/25/2024

  We now have talked with 3 more people, and driven for 2 hours to the copart in ****** to pay the fees in person only to have them tell us that we arent allowed to pay them in person either and the truck may have been sold and shipped off without notice. We have been told by half the staff that there are no fees and the other half that we cant pay the fees. 

   

  Customer Answer

  Date: 03/26/2024

  Hello, 

  The following complaint was closed, but the business has done nothing to address the issue nor have they responded to any of the relevant issues. The closure communication implies that it was my duty to respond, but no communication was sent to me to respond to and they have taken no action despite the direct illegality of their forging my signature on a state document, using misleading advertising, and charging me thousands of dollars in fees due to their lack of response to communications dating back months. 

  I did not opt for this issue to be closed, and their stonewalling should not be acceptable business practice to blatantly illegal acts performed by their staff. 

  Thank you very much for your help with this matter, I sincerely appreciate any and all assistance. 

  Complaint ID:

  21038455

  Date Filed:

  12/20/2023

• Initial Complaint

  Date:12/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a vehicle on the copart auction website that I wanted to bid on but a special license is needed to bid in ****** so ********************** suggest using their registered brokers. They have a list of brokers on the copart website. I used the broker knowing I'd pay a $400 transaction fee. I was the highest bidder for lot ******** on 12/18/2023. On 12/19/2023 I was informed the seller accepted my bid and I was emailed an invoice of $2,391 by the broker (A better bid). I paid the invoice and tried to set up shipping. The quote on the lot was $1,222. When I asked for shipping they quoted me $1490 then they increased it to $1559. They said I could set up my own shipping but made it impossible to do so. I received a quote for $900 with a transportation company I had used previously. A better bid makes it very difficult to do business and keeps increasing prices because they know the customer is at thier mercy, especially after I already paid for the vehicle. I called, emailed, chat with then for hours and they did not help me. I truly believe this is a scam and Copart should be accountable for brokers they refer their members too. I called copart and they could not help me either. I want copart to remove this broker from their website and I seek reimbursement for copart fees that I paid the broker for, because of these unethical business practices.

  Business Response

  Date: 12/21/2023

  Dear *************************,
  
  In order to bid on a vehicle, prospective bidders must first create a Copart member account. ********************** does not sell Vehicles to non-members.
  
  Our records reflect that this Vehicle sold to A Better *******, a registered broker (and member)not *************************.  ***************************** is not listed as an authorized cardholder with A Better *******, which means that he is not approved to speak to Copart regarding A Better Bid LLCs account or transactions. Copart's privity of contract extends solely to A Better *******, and A Better Bid LLCs privity of contract extends to *************************. No direct business relationship exists between Copart and *************************. Any concerns relating to the advertisement and/or sale of this Vehicle should be properly addressed to A Better *******.
  Copart respectfully requests the BBB close ******************************* complaint, as this sale only involves the broker and does not involve Copart in any way. We suggest the complainant contacts the broker where they bought the vehicle.
  
  Thank you,
  Copart

  Customer Answer

  Date: 12/21/2023

  I have reviewed the business response and accept this resolution. I suggest you vet the companies you refer you members to on your website. They do not do good business. 

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5/23 I noticed that there was a car that I did not bid on or authorized anyone to purchase. On 12/6/23 I contacted the Copart and informed them that I believed I was hacked and that I did not authorize the purchase of the vehicle. I was told that I needed to contact the district manager for resolution. On 12/6/23 I sent him and email explaining the situation, I awaited a response. On 12/8/23 I sent another email and ccd the regional manager he sent an automatic response stating that he was out of the office. I contacted Copart a few days later and was informed that everyone was out of the country and to continue to wait. Today 12/20/23 I sent out another email as I have not received a response except the automated one from the regional manager. Copart has a policy of relisting fee of $600 if the car isnt paid in full within a specified period. I contacted them and made them aware of the issue and the steps I took to resolve not getting hacked again including changing my password and removing my bank information. Copart has however taken my deposit and has not attempted to contact me for a resolution.

  Business Response

  Date: 12/21/2023

  In response to the claim asserted by *********************** about a vehicle that was purchased at Coparts ****************** of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ************************* member notes indicate that he has consented to the current Terms and conditions. These Member Terms and Conditions state:
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account *** not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist Fees.In the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart ***, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees *** vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  By agreeing to these Member Terms and Conditions, *********************** acknowledges that he understood the referenced risks. In reviewing Ricardos member account, the management team at the purchasing location has extended a one-time courtesy credit of $300 towards the relist fee for the referenced vehicle as a goodwill gesture to *********** and split the relist fee with him. Copart asks that the BBB closed this case as everything was presented to ************************* prior to becoming a member. After his review, knowing these risks, he agreed to these terms and conditions and became a Copart member. 

  Customer Answer

  Date: 12/21/2023

  I am rejecting this response because:   As Copart quoted The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  

  their own rules state that I complied with their stipulations the fact that it took them 14 days to respond to me is not my fault. I also contacted the store via phone twice once on December 5th and once again a few days afterwards and was informed that all upper management was out of the country and were the only ones that could assist. I notified them promptly and Copart failed to act. I respectfully request the refund me the full amount since per their own rules I would not be held liable as I made them aware of the unauthorized transaction. There is also no loss to them since they retained possession of the vehicle and there was no monetary loss since they will be resisting the item and collecting on the vehicle. 

  Business Response

  Date: 12/21/2023

  Our records indicate the a preliminary bid was placed on the referenced lot on 11/29/2023. The referenced vehicle was awarded to our member at time of auction on 11/29/2023. ************ submitted his notification on  12/6/2023 - as previously explained our Member Terms and Conditions state:

  E. Account Activity...... The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.

  Coparts position is unchanged in this matter and we stand behind our previous response.

   

   

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7 Dec we won a bid to buy a copart auction vehicle. The images of the vehicle we reviewed in detail and no other concerns were found. Vehicle was collected by a tow company on 13 Dec and copart forklifted and placed the car on the tow truck with no visibility of the roof possible. Upon delivery of the vehicle on ************************************************************************************* the sunroof glass. This was a danger to other road users if glass pieces had further fallen out and on to the road or other cars. Copart did not declare the damage in the damage report or show images of this additional damage. Upon further investigation it was found that this vehicle had been on sale at another auction a few months prior and did clearly show the roof damage. Copart intentionally did not show this damage to gain a higher price for the sale of the vehicle. We have raised this with the branch manager but have been getting no luck in any sort of amicable resolution. Under copart member protection pledge they promise that a refund can be given if;The vehicle images represent the general appearance of the exterior and interior of the vehicle at the time of sale.This undeclared damage falls under general condition to it being a severe safety impact and would have impacted the price of the auction if declared. We expect Copart to partly refund us for this undeclared damage. Lot no. ********

  Business Response

  Date: 12/20/2023

  In response to the claim asserted by *************************** about a vehicle that was purchased at Coparts ****************** of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  ***************************** member account indicate that *************************** has consented to the current Terms and conditions. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  Had ************ came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *************************** to utilize, but he failed to use any of them. ************ has the referenced vehicle picked up from the Copart purchasing location on 12/13/2023, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility.  Accordingly, Copart rejects any and all demands *************************** has regarding a refund.  

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because:   

  I am not requesting a full refund for the purchase. I accept that the vehicle has now been purchased and the payment has been made. My issue is that it wouldn't have taken any extra effort for adding details or an image of the roof damage which would support the general condition of the vehicle. I am requesting an acceptance from Copart that the general condition of the vehicle was not appropriately stated which didn't warrant the need for a physical inspection. 

  I would like copart to admit the shortfall in their condition report and have the courtesy to atleast some level of damage refund for this experience.  

  In future I plan to inspect all vehicles regardless of pictorial condition report. 

  Business Response

  Date: 12/20/2023

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because?

  The wider opinion of copart being legalized scam artists has now been proven. Pathetic customer service and no attempt to accept faults. Clearly being run and managed by a bunch of amateur ****** who couldn't give a **** about conducting good business ethics. 

  I'll make sure I spread my experience and feedback across all online platforms to let others know how copart runs and operates. 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lot ******** at ********** was damaged by a forklift driver that was intoxicated. When I confronted the manager I was yelled at and told I could take a loss on the vehicle and have them re sell it. I was yelled at by 3 different staff members there including the gm there, they were using abusive language as well. Ill be taking the vehicle to get appraised on the damage and loss of value but something needs to be done about this.

  Business Response

  Date: 12/18/2023

  In response to the claim asserted by *********************** about a vehicle that was purchased at Coparts ****************** of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ************************ member notes indicate that Mr. ******* signed up to become a member and consented to the Terms and conditions on 10/08/2022. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMr. ******* came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for *********************** to utilize, but he failed to use any of them. Additionally, Mr. ******** member notes indicate the general manager offered to reverse the sale of this vehicle due to Mr. ******* stating the bumper was cracked; Mr. ******* declined. Mr. ******* picked up this vehicle on 12/15/2023,knowing that it would be labeled an As-Is and not returnable once it left the Copart facility. Accordingly,Copart rejects any and all demands ***************************** has regarding a refund.  

• Initial Complaint

  Date:12/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lot Number:56192313 I'm a bit disturbed by a lot I've been watching for several months now. On December 13th, I checked the page for the above lot. It was clearly posted as "TBD-Upcoming Lot". It had not been scheduled yet. I have this in my internet history. I check today (12/14), and it says it was sold at noon, at auction!Did this vehicle get scheduled for sale and sold within just hours? I've never seen something like this on the site. This is highly disappointing... I've been saving for this one! Actually, I took a loan out in anticipation of buying this specific vehicle. Having a car on the site for many months, only to abruptly book/sell the vehicle for a suspiciously low price without warning...is not a good way of doing business. I feel duped and jerked around. If possible, I would request that the sale not be approved, and the lot be re-listed. I had an excellent CoPart experience with my last vehicle but this does not seem quite right. Thank you so much for your time.

  Business Response

  Date: 12/15/2023

  ****************,
  
  Our records indicate the referenced vehicle was assigned to the 12/14 auction on 12/13 upon the receipt of sale documents. The bid received on 12/14 is currently awaiting bid approval from our seller; unfortunately, they will decide to accept or reject the bid received.
  
  Copart respectfully requests the BBB close Mr. ******* complaint, as it does not relate to a consumer transaction.
  
  Thank you

  Customer Answer

  Date: 12/16/2023

  ..... Not helpful. Seems like an inside job. 

  Anyhow, I was able to comment with the management there and they contacted the seller and arranged a resale. So, this is resolved. 

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is in regards to my vehicle that the insurance company had towed to Coparts in ******,** once they deemed it a total loss on 9/28/2023. I bought back my vehicle from the insurance and went to pick it up from Coparts on 10/03/203. When they brought my vehicle to the front after waiting an hour for them to locate it, there was damage done to the front of my vehicle. The vehicle was towed to *************************** body shop on 10/17/2023, Coparts received the repair estimate 11/07/2023. Coparts advised me that the repair estimate was approved and that the check was sent out 11/27/2023. I still do not have my vehicle. The body shop *************************** in Lexington, ** has not received the payment to start the process on fixing my car. I am a single mom of two kids, we have missed out on so much since my car has been gone in September. All I want is the front of my car fixed so I can bring it home. Ive been so patient and understanding with this but no seems to be able to help me with the information I need. When will the body shop received payment so I can have my car back. I have pictures of my car before it went to the body shop in September and what it looked like when I went to Coparts to retrieve it. My car was deemed a total loss due to the damage done to the back of my vehicle.

  Business Response

  Date: 12/11/2023

  **************,
  
  
  The management team at the Copart location in which your vehicle was located has confirmed they have submitted a claim for the additional damages occurred to your vehicle while in their care. Our claims department is currently processing the claim of $5000.72 to be paid to ******************************'s Paint & Body. Once all approvals have been obtained payment will be issued and forwarded to the repair facility listed previously to *************************************************. We appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because:   Here we are on12/20/2023 and the payment still has not gone out to the body shop. ***** advised me the day I submitted this complaint that there was an issue with the estimate. Copart then should have contacted them directly to clear up any misunderstanding as the body shop sent the repair estimate directly to Copart, I should not be hearing that same response a week later. Christmas is here, weve passed Halloween and Thanksgiving. This is my only vehicle, we cant even enjoy the holidays dealing with this. I will not close this complaint until the body shop receives payment. This is down right ridiculous. Yall damaged the front of my car but dragging your feet to fix it. My car was on Copart yard less then a week but they are taking MONTHS to get this resolved. I have attached email responses that I received from Terra. 

  Business Response

  Date: 12/21/2023

  Our claims department has confirmed there was an error found on the original repair estimate and the amount requested. Additionally, they have confirmed the check should be issued this week in the amount of $3,574.33. The check will be forwarded to the shop completing the repairs. I have requested the check details be sent as well as any additional tracking information once forwarded to the repair shop.

   

   

  Business Response

  Date: 12/22/2023

  We have received notification from our claims department explaining Check ******* has been issued in the amount of $3574.33 and forwarded to the shop via ***** tracking  7229 **** **** - which is slated to be delivered today; 12/22/2023 by 12 per the ***** website.

   

  Thank you for your patience while resolving this result of unforeseen occurrence.

   

  We wish you all a Merry Christmas and Happy Holidays.

   

  Copart

   

  Customer Answer

  Date: 12/26/2023

  I have reviewed the business response and accept this resolution. The body shop has received payment.