Complaints

This profile includes complaints for Hinge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hinge, Inc.

  PO Box 25472 Dallas, TX 75225-1472

• 

  Hinge, Inc.

  8750 N Central Expy STE 1400 Dallas, TX 75231-6435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I created a hinge profile for the first time ever and was successfully using the app, I had plenty of matches and was exchanging conversations with a number of people, I even decided to pay for hingeX which I believe is the highest tier of paid membership you can get however I only paid for 1 week and then suddenly after this subscription ended and I didnt renew it, I loaded the app up to be shown a message saying my account was banned. I messaged to appeal this and to ask why I was banned as I didnt believe that I had broken any rules etc although with it being my first ever time on the app maybe I had unwittingly broken a rule and if this was the case I would have been happy to apologise and amend the mistake but I had received zero warning of any rule breaking and just received a ban out of the blue after my subscription had ended. I think if I was indeed breaking any rules that a warning to inform me of this and allow me to correct the issue would have been a fairer first option rather than an outright ban. This ban meant that paying for the subscription was completely pointless as all the matches I had received and conversations I was subsequently having were now no longer accessible to me thus defeating the point of paying for the subscription. This sudden unexplained ban also had a negative affect of my reputation as I received a number of messages on Instagram from girls asking why I had suddenly unmatched them in the middle of our conversation which of course I didnt do. As mentioned I have tried to reach out to find out why I was banned and try and resolve the matter however hinge will not provide me with any reason or evidence as to why I was banned and as I dont think I have broken any rules I am left wondering if this is a ban purely because I didnt renew my HingeX subscription. I would like to be allowed to use the app again and if I have broken any rules which resulted in my ban then Im happy to acknowledge this and not do it again.

  Business Response

  Date: 05/01/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint  C, Luke  #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   
  I dont believe that I have broken any of the rules or terms and conditions to result in me being banned. As started before if I have broken a rule then seeing as this was my first ever time on the app surely a warning to notify me that I was doing something wrong would have been more beneficial as I could then have corrected this error. I think to permanently ban me for life as the first port of call is extremely harsh especially as there hasnt even been an explanation given and therefore I dont even know why I was banned in the first place. 
  If you were to say you were banned because of insert reason but you will be allowed back on the platform as long as you dont do this again then I would comply with this. 
  I think its highly suspicious that I was banned right after my subscription ran out and I chose not to renew this. 

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint  C, Luke  #********
  
  Good Morning,
  
  The Hinge Terms of Use that members agree to when joining the service explain "Hinge reserves the right to investigate and, if appropriate, suspend or terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services. We reserve the right to make use of any personal, technological, legal, or other means available to enforce the Terms, at any time without liability and without the obligation to give you prior notice, including, but not limited to, preventing you from accessing the Services."

  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   
  I understand the terms and conditions and read over them thoroughly and I cannot see how I have breached any of them however as stated if I have done then I dont agree that a permanent ban with zero warning is fair. I think that an warning to let a new user to the app know they are breaking the rules should be the first port of call and then if they dont fix the issue then a ban would be appropriate. I dont feel its fair that I am permanently banned with with no warnings or real reasoning as to why. 
  Given then suspicions timing of the ban right after I didnt renew my subscription this leaves me with only 2 possible conclusions. 1 being that hinge actively bans people who do not renew a paid subscription with them or 2 they are choosing to discriminate against me based on my nationality as my friend has also been banned with no explanation as to why so this would be my line of thoughts now. 

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** fully undertand my appeal was denied before and decision is made. While I recognize this and Im not sure if this message and platform will help, but I still wanted to reach out nonetheless and give it a try after consulting with an attortney. Ive thoroughly reviewed all my past messages, data, and your community guidelines, yet I still cannot understand what specific rule I may have violated.Looking back, Ive had some difficult experiences on this app. There were times when someone blocked me the day before we were supposed to meet, or even after not showing up. In a case, I was blocked simply because I couldnt accommodate a last-minute schedule change. On one occasion, I was blocked after asking if we could split the cost of a date. As a person of color in this area, Im unfortunately used to facing disrespect and judgment, so Ive tried not to take it personally. In general, Ive experienced unfair treatment, but Ive chosen to stay silent. But, I still meet a good girl there and we are still friend. On the day I was banned, I was busy and I had stepped out to handle some important matters and didnt have my phone with me. It took me a while to locate it, and by the time I checked, I discovered I had been banned. I cant help but wonder if someone may have acted maliciously or played a prank. Without a clear explanation has been given and better communication, I feel really frustrated. If I unintentionally violated any rules, I sincerely apologize. That was never my intention. I truly hope to be given a chance to fix it if i can know the reason. Thank you for your continued work in keeping the community safe and respectful. I appreciate the effort you put into to make this community better and I kindly ask you to reconsider unbanning my account. I hope to use this great app to find a meaningful relationship again. Apologies for any inconvenience, and thank you for your time and consideration.Sincerely,

  Business Response

  Date: 05/01/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint KERH, ****** #********
   
  Good Morning,
  
  As indicated in this concern, Hinge has denied this appeal request. As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account banned for lack of reason. Appeal resulted in automated message within seconds and future appeals not possible.

  Business Response

  Date: 05/01/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Yang, Jiyu #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:  I was disappointed to find that actions were taken against my account without any opportunity to respond or understand what might have gone wrong. I respectfully ask for a reconsideration of my removal, as I would truly appreciate the chance to be reinstated on the platform. I will be more mindful of the actions in which i have committed, if made known to me also. Ive genuinely enjoyed using Hinge to meet new people and build meaningful connections, and I hope to continue doing so. Thank you for your time and understanding.
  
  

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint Yang, Jiyu #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   I appreciate your response, but it seems I wasnt given a chance to understand or address any issues that may have led to this situation. I respectfully ask for a reconsideration of my removal, as I genuinely enjoyed using Hinge to connect with others and explore meaningful relationships. I would greatly appreciate the opportunity to continue using the platform. Thank you for your time and understanding.
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** hope that this finds you well.I was recently banned from Hinge, though I believe this to be a mistake. I have thoroughly reviewed the Terms of Service and did not commit any offences. I have always been kind and polite to other users; do not engage in harmful behaviour; do not promote anything; do not harass other users and all pictures/details are my own.I have had many positive experiences from the app and would be very disappointed if I wasnt able to enjoy more in the future, with the hope of finding someone that is the right person for me. While I understand Hinge has a duty to keep its users safe, I do very much feel this ban was a ************ wishes

  Business Response

  Date: 05/01/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ****** #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   
  

  I have reviewed Hinges Terms thoroughly  and am confident that I have not breached these Terms. While Hinge states that my account was terminated because I violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services, I believe that this is likely to be a mistake. 
  

  I have always been polite and respectful to my matches on and off the Services, and I have not misused the Services in any form. Recently I have not spoken to many people on Hinge or away from the Hinge app (but who I met through Hinge), and my interactions with these people has been polite and positive. I kindly ask Hinge to review my case in more detail, as I would kindly add that my appeal via the Hinge app was rejected in a matter of seconds.

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ****** #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/02/2025

  I am rejecting this response because:   

  Dear Hinge,

  Thank you for taking the time to respond.

  You mention that 'we are unable to disclose additional details beyond what is provided in the appeal communication', but I have not been provided with any details other than Hinge considering that I have violated the Terms of Service. It is difficult to appeal this decision and provide the necessary information to Hinge to show that this is not the case when I have not been provided with any further information.

   As mentioned, I have reviewed the Terms of Service in detail and I believe that I have behaved consistently with this at all times. I would be happy to provide any further information or verify my identity if either of these would be helpful.

  Best wishes

   

  Customer Answer

  Date: 05/02/2025

  Please could I also add that I have been provided with no information about the reason for my ban.

  Under GDPR/CCA, it is required that my information is 'processed lawfully, fairly and in a transparent manner in relation to individuals (lawfulness, fairness and transparency)'. **** also states that 'the controller [in this instance, Hinge] shall be responsible for, and be able to demonstrate compliance' ('accountability'). However, I have not been provided with any information related to my ban.

  Moreover, I have sent several emails to Hinge Support (attached for reference), but am yet to receive a response to any of these. I simply ask that I am given the reason for my ban and that I am allowed to demonstrate that I have fully behaved in accordance with the Hinge Terms of Service.

  Kind regards

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my account was banned and i am really really sorry for my conduct. My life is in a mess right now i have an unsupportive family and my career isnt going anywhere. Hinge was the best thing that happened to me in ages. I have tried all the apps available but no doubt hinge is the best app to connect to people and talk to. I am looking for love in life and i request you to please please support me in this time. I would never repeat such an instance again. I love himge, the algorithm the way we can text people everything about it. Everyome deserves a second chance i request you to please give me mine and not take away my only long shot at hope. In the world of ai, please consider this from a human perspective because the only thing that matters in the end is love and love is all what we seek all our lives

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, ***** #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Be advised that the combination of e-mail address and phone number provided are not linked to a Hinge account. We recommend reviewing the appeal request prior to submission as incorrect or incomplete appeal requests cannot be processed.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I have reviewed the business response and i would be waiting eagerly to hear back from hinge the message just states that the complaint has been forwarded to them loolimg forward to hear the resolution

   

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned for no reason, and they need to be held accountable. They need to be held to the standard of real communication, and show ******* effort to resolve this.

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, ***** #********
  
  Good Morning,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Be advised that the combination of e-mail address and phone number provided are not linked to a Hinge account. We recommend reviewing the appeal request prior to submission as incorrect or incomplete appeal requests cannot be processed.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   I did the appeal, and they lied and said it was reviewed and denied.  Their responses are clearly copy and paste and no actual attempt at resolution is being made on their part.  I didn't do anything wrong, if they are going to do this, they need to give a REAL response.  Their actions need to be justified and so far they have refused to do that.  

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ******, ***** #********
  
  Good Morning,
  
  Unfortunately, if the appeal request is denied the account will not be eligible for reinstatement unless the appeal decision is updated by Hinge to reflect otherwise.

  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:    this is not a real conversation.  This is hinge just saying no.  There HAS to be more.  I didn't do anything wrong.  They need to either explain why I was banned or lift the ban.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there, Ive been using Hinge for multiple years and have always engaged with respect and courtesy towards other users and the community as a whole. This morning, I was informed that my account had been permanently banned, without providing any reasoning or explanation as to why I was banned. I appealed the ban through Hinges automated system and within minutes received an automated response telling me that my appeal had been denied and they would not share any more information on the ban.Ive really enjoyed using the app (and have even paid for upgraded subscriptions on multiple occasions) and I would greatly appreciate the opportunity to have my account reinstated given that I havent done anything ******** concerned that this ban may be due to unlawful religious discrimination, as the only other explanation could be a system or a human error. Can we please work to get my account reinstated?

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *********, ***** #********
  
  Good afternoon,
  
  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at

  **************************************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or *********** employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/05/2025

  I am rejecting this response because:  I initially submitted an appeal via the Hinge app, per your provided instructions, as soon as I received notification of my ban. The appeal was immediately rejected (and it seems clear that it was not reviewed by a real person) and no further details were provided. At this point, based on further research online, it became my understanding that the ban was due to my account having been reported (Hinge refused to provide any confirmation or specific details, so this is my best guess at this point).

  I believe that this reporting of my account, and subsequent banning without any further investigation or discussion with me, was the result of unlawful religious discrimination. To make it clear I believe that I was falsely reported as an act of antisemitism, due to having listed that I am Jewish on my profile. I would have included this information in my original appeal had I known that Id been reported, but as of the time I was making my original appeal I had no reason to believe that my account was reported (as, once again, Hinge provided no information other than youve violated the terms of service)

  I fully appreciate that youre all trying to maintain a safe and welcoming community for people of all backgrounds on Hinge. If you conduct a manual review of my account, youll see that theres nothing in my history that puts that community at risk or resembles problematic behavior. As a Jewish person, its incredibly upsetting that my access to this community is being infringed due to antisemitic acts of other members who may have falsely reported me. This constitutes unlawful religious discrimination and Id really like to see this resolved without needing to pursue legal action to uphold my rights.

  I look forward to your response and what the next steps are for rectifying this mistake.

  Business Response

  Date: 05/05/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *********, ***** #********
  
  Good Afternoon,
  
  Be assured that Hinge does not discriminate on the basis of any protected characteristics and applies its Terms of Use and Member Principles universally across all users.
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  If the appeal request is denied, the account will not be eligible for reinstatement unless the appeal decision is updated by Hinge to reflect otherwise..
  
  Sincerely,

  Hinge

  Customer Answer

  Date: 05/05/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently was banned from this app, for breaking terms and regulations. These regulations were never explained to me. I believe I was revenge reported by and ex girlfriend who I had recently matched with a day before I was banned. I used no vulgarity, said no rude comments or remarks. This person in fact made these remarks to me. I filed appeal to get my account back but I do not know if that will happen. I am overall disappointed from this. To have my account banned with no explanation and not likely to get my account reinstated I am disappointed and unhappy with this experience. I was on the app to find a relationship and now i might not get that chance.

  Business Response

  Date: 05/01/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, ******* #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   Dear Hinge Support,
  Thank you for your response. However, I am writing to formally express my concern regarding the handling of my appeal and the permanent ban of my account.
  I understand that appeal requests are reviewed by a human team and that a decision has been made. However, I believe it is fundamentally unfair and potentially unlawful to penalize a user with a permanent ban without providing any clear explanation or specific information about the alleged violation. Transparency is essential to any fair and accountable process, and the lack of detail leaves me without the ability to properly understand or respond to the reasoning behind this decision.
  If users are expected to appeal a ban, they must be given the opportunity to understand what actions led to the ban in the first place. Otherwise, the appeal process is inherently flawed and serves no real purpose. Removing someone from a platform without a clear explanation deprives them of the ability to correct behavior (if warranted) or to dispute a potentially mistaken action.
  I respectfully request that Hinge reconsider its position and provide additional context surrounding this decision. At the very least, users deserve to know what rule or policy was allegedly violated so they can engage with the process in a meaningful way.
  Thank you for your time and attention to this matter. I hope for a fair review and a more transparent explanation.
  Sincerely,

  Business Response

  Date: 05/02/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ****, ******* #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.

  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/04/2025

  I am rejecting this response because:   Dear Hinge Support,
  Thank you for your response. However, I must respectfully express my disappointment with the lack of transparency provided. The decision to permanently disable my account without disclosing specific information or offering a clear path to resolution is deeply frustrating and raises concerns about fairness and due process.
  I have carefully reviewed your Terms and Privacy Policy, and I do not believe I have engaged in any conduct that would warrant a permanent ban. If there was a misunderstanding or an error in moderation, I would appreciate the opportunity to clarify or correct the issue.
  At the very least, I ask that you reconsider your decision or provide a more detailed explanation as to why the account is ineligible for reinstatement. I am willing to comply with all community guidelines moving forward and would like the opportunity to use the app again.
  Thank you for your time and consideration. I look forward to your response.
  Sincerely,

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up this morning to my hinge account banned after years of use. I did not have any explicit material, and send a very small number of mildly suggestive messages in response to a suggestive post, but nothing graphic or inappropriate. I appealed and was denied writhin 10 minutes so I do not believe that they actually reviewed the appeal.

  Business Response

  Date: 04/30/2025

  Hinge,Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* #********
  
  Good Morning,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 04/30/2025

  I am rejecting this response because: it is absolutely ridiculous to permanently ban someone with no reasoning as to why. The service has no warning system, and frankly this ban could very easily have been revenge reporting and completely meritless.

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* #********
  
  Good Morning,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.

  **************************************
  ****************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because: No, tech doesnt get to be the only industry that acts with impunity. There is not another industry in the country than can ban you without recourse, especially after paying for a service. So you can collect all of my data and money, and then without reason or due process steal that data and money, this is highly illegal and will be coming back at you in the coming years.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd, 2025, my Hinge account was banned without warning or a clear explanation. I believe this action was taken in error, as I have not violated any of Hinges terms of service or community guidelines. I have been a paying user at times and have used the platform respectfully and appropriately.After the ban, I submitted an appeal through the proper channels, but it was rejected without any specific reasoning or evidence provided. The response I received was vague and did not offer a path forward or an opportunity to clarify or dispute the *********** a consumer who has paid for the service, I feel this lack of transparency and due process is unfair and concerning. I am filing this complaint with the BBB to request that Hinge re-evaluate my case, provide a clear explanation for the ban, and reinstate my account if no legitimate violation occurred

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *********, Liam #********
  
  Good afternoon,
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or *********** employees via email will be redirected to use the process outlined above.
  
  ***************************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion, "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge
  

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   
  

  Thank you for the response. I understand that the appeal process has already been reviewed by a human and that further appeals through this channel may not impact the decision. However, I respectfully ask that you reconsider or clarify the specific reason for the action taken.
  
  
  As someone who values respectful use of your platform, Im still unclear on what guideline I may have violated and would appreciate greater transparency. Im not attempting to circumvent your process, but I do hope Hinge is open to good-faith conversations with users seeking clarity and accountability.
  
  

  Business Response

  Date: 05/01/2025

  Hinge, Inc.
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *********, Liam #********
  
  Good afternoon,
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  **************************************
  ****************************************
  *******************************************************************************************************************
  
  Sincerely,
  
  Hinge

  Customer Answer

  Date: 05/01/2025

  I am rejecting this response because:   How can you prove it was by human review when you keep sending me automated messages??