Business Profile

Online Dating Services

Match Group Americas, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,157 total complaints in the last 3 years.
1,881 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was unjustly and permanently banned from the Hinge platform without any clear explanation or opportunity to clarify the situation. I believe this action was based on a false report from a user named Aahliya, whom I ************************ with around the week of July 13th, 2025.After going on our second date, the outing was cut short because I needed to prioritize my health. I later expressed my displeasure to Aahliya about how she seemed unthoughtful and unconcerned about my wellbeing during that situation. Shortly after, I was banned from Hinge without warning or a chance to explain.I strongly believe this was a retaliatory and false report. I did not violate any of **************** guidelines, and I have always conducted myself respectfully on the platform. I reached out to Hinge for clarification, but I received a generic response stating the decision was final with no transparency or resolution path.I am filing this complaint to formally document this situation and raise concerns about the lack of transparency, accountability, and user protection in how Hinge handles bans and reports. Users should not be subject to permanent bans based solely on one-sided, unverified complaints. This system is open to abuse, and I believe I was wrongfully targeted.
Business Response
Date: 08/07/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Faniyi, Solomon #********

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/07/2025
I am rejecting Hinges response because it does not address the core issue raised in my original complaint. I am not disputing Hinges right to enforce its Terms of Use, but rather the fairness and integrity of how that enforcement was carried out in my specific case.
I was permanently banned following a false and retaliatory report from a user named ******** after I expressed my disappointment in how she treated me during a health-related incident. I believe my ban was unjustified and based on subjective reporting, rather than any actual violation of the platforms guidelines. At no point was I given a clear explanation, evidence, or opportunity to engage in a transparent or good-faith review process.
Hinges response simply restates its policy language and appeals limitations without demonstrating that due process or fair consideration was applied in this case. Telling users that all decisions are final without meaningful opportunity for accountability, evidence review, or dispute resolution undermines user trust and opens the system to abuse.
I am not seeking to abuse the appeal process or create multiple accounts. I am seeking a just and reasonable resolutionto a situation where I believe I was wrongfully penalized. A platform with as much reach and influence as Hinge should have systems in place to handle false reports and ensure enforcement actions are both proportional and evidence-based.
Therefore, I respectfully maintain my request for:
A reinstatement of my account;
A clear and specific explanation of what alleged behavior led to the ban;
And a review of how user reports are assessed to prevent misuse of the reporting system in the future.
Business Response
Date: 08/07/2025
Match Group Americas, LLC
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint Faniyi, Solomon #********

Good Morning,

We are forwarding this response on behalf of ***********

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns. However, we can confirm this ban was reviewed prior to the initial appeal decision being provided and again after receiving this concern from the BBB.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/07/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:08/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned for violating community guidelines or Terms of Service. However, I never violated any guidelines or other rules.
Business Response
Date: 08/07/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ****, ******* #********

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/07/2025
I am rejecting this response because: there has been no proof of wrongdoing provided. I have not broken any terms of service or acted unlawfully.
Business Response
Date: 08/07/2025
Match Group Americas, LLC
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint ****, ******* #********

Good Morning,

We are forwarding this response on behalf of ***********

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/07/2025
I am rejecting this response because: I have not had any more than one match in the past week, where the only comments were not in violation of the terms and conditions. I would like to speak to an actual person, not an automated response.
Initial Complaint
Date:08/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for an account tonight by following all the prompts and uploading three images of myself. I received a confirmation email of the new account. A 1/2 hour later, I went to log back in and purchase a full membership. On the login page I received a message saying my account was blocked and that I needed to reach out to customer care team, which I did. The response I got back was to a link to appeal an account ban. At no point did I receive any information about my account being banned or why. I responded stating that I did not want to go through the appeals process but that I wanted to ensure that my private information and the images I uploaded are permanently removed from Match.com servers. At which point they responded back rudely saying as indicated in our previous email, all ban appeals must go through (ban link).We consider this matter closed and will not respond to further replies.However, the matter is not closed as they did not address my question. I am not comfortable with Match having my content on their servers given that they instantly banned me without cause. This is also why I will not go through an arbitrary appeals process. Additionally, in Match's Ts and Cs it states that my content is mine and Im responsible for it. However, I cannot access it to delete it. Match also states they value "your" privacy. Clearly, neither of these are true given they ignored my email in its entirety and "considered the matter closed and will not respond to further replies". If they valued my privacy and if the content is mine, as they state, they wouldn't have responded so rudely. This is not how you conduct business, and your customer care team is not "caring" of your customers.
Business Response
Date: 08/07/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *****, **** #********

Good Morning,
Match users with accounts in good standing may delete their account by following the instructions at *************************************************************************************
If the account has been suspended, the Match Terms of Use that members agree to when joining the service explain "If your account is terminated by you or by Match for any reason, these Terms continue and remain enforceable between you and Match, and you will not be entitled to any refund for purchases made. Your information will be maintained and deleted in accordance with our Privacy Policy."

Match users who believe their account may have been suspended in error may submit an appeal request by following the instructions at ********************************************************************************************

A representative will review the appeal and reply directly with a decision after the request has been reviewed. Please note that Match is only able to accept appeals submitted through this form, and we are unable to disclose additional details regarding an account ban beyond what is provided in the appeal communication.
Thank you for your understanding.
***************************************************
*****************************************************
Sincerely,

Match Group
Customer Answer
Date: 08/07/2025
I am rejecting this response as, similarly to the email responses I received, they did not address my concerns. Rather, they sent a canned response (same as what has been sent to others who filed complaints through BBB) about appealing the ban. Im not asking how to appeal the ban. I want my personal data and images permanently deleted now.
Business Response
Date: 08/07/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *****, **** #********

Good Morning,
As explained in our prior response, Match users with accounts in good standing may delete their account by following the instructions at *************************************************************************************
However, this account is currently suspended. After an account is closed for any reason, the profile is no longer visible on the service and data is retained and disposed of in accordance with the Match Privacy Policy as well as applicable privacy laws.
If you believe that your account has been suspended in error, you may submit an appeal request by following the instructions at ********************************************************************************************
Thank you for your understanding.
***************************************************
*****************************************************
Sincerely,

Match Group
Customer Answer
Date: 08/07/2025
Youre exhibiting the same lack of customer service as I previously described which includes sending canned responses and not reading peoples complaints.
As stated in my prior response I am not looking to appeal the ban, I want my private information and pictures deleted permanently.

Your privacy statement does not apply as we do not have a binding agreement. You did not provide your part of the consideration which is required.
My information and images need to be deleted permanently as of today given that your ban occurred immediately and arbitrarily, nullifies your privacy statement and your inability to answer disputes without canned responses that dont address the issue have left 0 faith that you would even uphold your own policies.
Initial Complaint
Date:08/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the HER app. I did not break any rules or guidelines required by the app itself yet my account was banned and frozen permanently stating I did breach the contract. Nothing was supplied to me to indicate what was breached. I know for a fact, I did not breach anything. I feel at this point. It is harassment for either being a trans person or an individual who is also on the app is harassing me and falsifying information to have me banned. Either way, I am seeking the ability to use the app and if I have somehow preached the rules and guidelines I would like proof supplied to show me what I in fact breached. I have contacted them several times by email without any response.
Business Response
Date: 08/08/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ***** #********

Good Morning,
We are forwarding this response on behalf of ********************,

Users who believe that their account may have been suspended in error may contact the Her support team to request a review by clicking the in-app notice of account suspension.

However, our records show that the HER team confirmed in support ticket #******** that this account would remain banned, and is not eligible for reinstatement.
Thank you for your understanding.

Sincerely,

Match Group
Customer Answer
Date: 08/08/2025
I am rejecting this response because: As it is an automated response based on the code that is autopopulated. I received no information at any point on why I was banned or how I violated the community guidelines or rules. I in fact HAVE not and without proof should be reinstated. I am requesting proof of violation.
Business Response
Date: 08/09/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint *******, ***** #********

Good Morning,
We are forwarding this response on behalf of HER ****************,

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

Sincerely,

Match Group
Customer Answer
Date: 08/11/2025
I am rejecting this response because: This is defamation of my character and being falsely accused of something without proof is illegal. The emails sent make it libel due to stating that I am accused again or something without proof. You are required by law to share information/proof of accusations. If you cannot then I should be reinstated immediately or this becomes a legal/civil complaint next.
Initial Complaint
Date:08/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Hinge (owned by **************************). My account was permanently banned without a specific explanation, despite being a paying customer. I spent approximately 300 on premium subscriptions and in-app features (Boosts, etc.).I submitted an appeal and refund request to Hinge, but they have not responded. I have also requested a data access disclosure under GDPR, and that too has been ignored.I believe this is unfair treatment and a breach of consumer protection rights, as I was not given the opportunity to understand or correct any potential mistake before losing access to the platform and the services I paid for.I am seeking a full refund of the amount spent and a proper explanation of why my account was banned.Resolution Sought:A refund of my subscription and in-app purchases A formal explanation for the ban A response to my data access/erasure request under GDPR
Business Response
Date: 08/06/2025
Hinge, Inc.
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint Mehta, Aryan #********.

Good Afternoon,

Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************

Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge Privacy Policy.

Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 08/06/2025
I am rejecting this response because:
This response is not acceptable. My complaint is not simply an appeal request I am requesting a refund for paid services (subscriptions and in-app features) that I no longer have access to due to an unexpected and unexplained ban.

I have already submitted an appeal through the correct Hinge channel, but this BBB complaint is about the financial loss and lack of transparency in how my account was terminated.

I am requesting a full refund of approximately 300, and a clear explanation for why I was banned. This issue concerns consumer rights, not just account recovery.

Business Response
Date: 08/07/2025
Hinge, Inc.
PO Box 25458
******, ** 75225

VIA ONLINE RESPONSE

Re: BBB Complaint *****, Aryan #********.

Good Morning,

We understand a refund has been requested. After looking into this matter, we have confirmed this account's subscription purchase was made via *****. As explained in the Hinge Terms of Use, "if you subscribed through your Apple ID , refunds are handled by *****, not Hinge." You can request a refund from ***** through your Apple ID account on your phone or at ****************************.

After completing the above steps, if any additional assistance is required, please contact Apple ******************************. Thank you.

***********************
*************************
****************************************************************************************************

Sincerely,

Hinge
Customer Answer
Date: 08/07/2025
I have reviewed the business response and accept this resolution taking into consideration that the ban from my account is removed, and there seems to be no shadow-ban. So I am happy to keep the subscription.
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 5th at 8:16pm ET, I received an email from Hinge / Match Group that my account had been suspended ******************************* I have no idea for what reason it might have been suspended. I have never used the system with anything but good intentions and never acted badly on the platform or with matches outside it.I had not been using the platform for several weeks since I have been dating someone I met on it, and I worry this now impairs that actual relationship. The person I am dating will receive a notification that I was suspended - this reflects poorly on me and for no reason. This is deeply upsetting that the vague process that was clearly not vetted well can significantly negatively impact my life.I would like an explanation from Hinge/Match on what happened, for my account to be reinstated, and for them to send a correction email if they have sent one notifying of my suspension.
Business Response
Date: 08/06/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE GeorgeParkin, ****** #********

Re: BBB Complaint

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/06/2025
I am rejecting this response because:
No explanation has been provided and I cannot possibly think of a reason I might have been rejected. The timeframe they rejected the appeal under makes it impossible that a human actually reviewed this.
I would like to provide some background, but without any evidence or support for my ban I cannot defend myself.
Another match/date of mine *** ****** was also banned recently but then had her profile restored. She went through the same hassle here. Someone had falsely reported her of fraud on the platform.
Hinge/Match is not putting in the effort they should given the seriousness of their actions. Please have them reach out directly so they can address this
Customer Answer
Date: 08/06/2025
Hi BBB, I wanted to add information that I sent in an email to Hinge. I have not received a reply yet. I believe I was the victim of a revenge report but this ban has a serious negative effect on my life and would like a serious review from the company.
Hi I just emailed on a separate thread about this but I believe I have been the victim of revenge reporting and this is an error.

I have never used Hinge for anything but to seek genuine relationships.

Three days ago I broke things off with a user named Maya. That was the last person I have been on a Hinge date within the past month or so. Outside that, I cant imagine any reason for a ban because none of my messages were ever crude and nothing on my profile was explicit.

I am attaching screenshots from our dating and breakup for reference. I thought the breakup was amicable but clearly not. I broke it off for chemistry but in reality I learned that Maya had lied a lot on her profile: she lied about having a job and lived in an apartment with a rat and cockroach problem. I wanted to be kind in the breakup text but there were serious warning signs and thats why I ended things.

Beyond this revenge reporting I really cannot understand why I might be banned. I had not been on a first date for a month or responded to anything for likely a few weeks. I cant think of any conduct that would have me banned. A user named ***** ************************ me then sent me a flurry of messages last night but I cant believe she would report just because I didnt respond.

I am taking this seriously because I know other users who have been revenge banned and got their accounts back. One of my matches *** ****** had that happen to her a few months ago.

For support of my good behavior I can tell you I have several friends I made through Hinge (connections that didnt end up romantic) and I doubt that would happen if I was a bad actor.

I know the Hinge team takes these items seriously and appreciate your time and thought into this.

Sorry to double text but I wanted to add information around this because I know you take these matters very seriously. I appreciate the thoroughness and care you put into these considerations.

First I want to say that I feel Hinge is the best app for finding genuine relationships and I am grateful to be able to use it. That is the only purpose for which I have used it and always been respectful to each match. I have had terrific long-term relationships from the app and also met some people who are now just close friends. I have never said anything intentionally rude or mean and would just unmatch anyone who I thought wouldnt work out with.

My profile is 100% accurate to who I am both physically and my personality. Ive attached an image of my ID to back that up. My photos are mostly recent and I would never lie to matches about who I am because I want a relationship and that must be built on trust.

I want to share two things about me that might relieve the concerns you have: 1) I have had several long term relationships from Match platforms and am still on good terms with all of them and 2) I have used almost every vacation day for 10 years volunteering at a summer camp for children with cancer, which requires regular police checks (given the work with children). I feel neither of these would be true for a problem user of your service. Ive attached a few items to support this: recent texts with *** ******, a woman I dated from 2016 to 2019 whom I met on ****** and still get along well. From ********* ********* whom I met on Hinge in 2023 and still talk almost daily. And from *** ******, whom I met on Hinge in October last year and we go to comedy shows together sometimes as friends.

I also dropped in photos from me volunteering at the camp. I truly love it there, it requires regular police checks, and they have me back every year. Again I cant imagine any of these occurring for a predatory individual that you want off your platform. I feel the reporting is simply a mistake here.

I recently moved countries and really rely on your great platform to make connections. I dont have a social network here yet to meet people in person or through friends, and my 70+hr a week job limits my ability to do anything that would allow me to meet someone in person. So without Hinge I struggle to think of how I could find a real relationship here.

I raised a revenge report as a possible reason I was banned and want to raise one more potential reason. A woman named ***** I went on one date with in 2015 in ****** has harassed and stalked me since. She recently divorced her husband and moved to ******** so I worry she might have found me on Hinge and said something false. Im attaching an image of something she posted on ******** after our first date saying she was in love with me after one date. I had blocked her on most socials before but figured this was not an issue after she got married.

Whatever reason I was reported on Hinge, as long as we can agree I do not deserve it and can remove the ban, I genuinely do not feel a need to know the cause because I agree with your decision to respect reporters anonymity. I wish no ill will on the reporter because I also think everyone deserves a chance to find love and your service does a great job at that.

I should add I filed a report at the Better Business Bureau but would prefer to rescind that and resolve this directly with you as I know you are thorough, thoughtful, and we can resolve this better directly.

Thank you again for your time and attention. I truly am grateful for the service Hinge provides and would never think to abuse it. Happy to call too if it would help, ************.
Customer Answer
Date: 08/06/2025
Hi I just read that the information here is publicly posted and my last note had personally-identifying information and photos. What should I do? Thanks
Business Response
Date: 08/06/2025
Match Group Americas, LLC
PO Box 25458
******, ********

VIA ONLINE RESPONSE GeorgeParkin, ****** #********

Re: BBB Complaint

Good Morning,

We are forwarding this response on behalf of ***********

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Business Response
Date: 08/06/2025
TO THE BBB: Please note that the last response from Andrew GeorgeParkin appears to be directed at the BBB and pertains to visibility of personal information on the BBB's website. We are unable to provide assistance directly, but are flagging this for your attention as a courtesy.
Customer Answer
Date: 08/06/2025
I am rejecting this response because:
I have followed up by email but I am concerned this is a safety situation. I had a woman from ****** in ****** harass me for years from 2015 - 2020 or so and she moved to ******** this week and has started harassing me again. I have followed up by email about this with her personally identifying information so it is not on this website.
I truly cannot see a reason based on any of my recent behavior that would have me permanently banned from the app. I worry this is an individual revenge reporting me or harassing me through your policy. Without specifics, I dont know what I can do here to assure you my behavior has not been untoward.
Customer Answer
Date: 08/12/2025
I would like to ensure this is not posted online. Should I call to ensure that? Thank you. I am available anytime at ************
Initial Complaint
Date:08/05/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a fraudulent company and has no phone number to contact with questions or concerns. Charges without authorization
Business Response
Date: 08/06/2025

Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint

Good Morning,
We can confirm that Match does not have a customer support phone number: *************************************************************************************************************
You may use our contact form to contact us through email, and our support team will respond to you shortly: *********************************************************

Please be aware that there are fake customer support numbers posted on various websites, none of which are affiliated with Match.
Our records show the account registered with this e-mail address has an active 3-month subscription purchased July 20, 2025. The Match Terms of Use explain "Generally, all purchases are final and nonrefundable, and there are no refunds or credits for partially used periods." However, we strive to provide current and former members a positive experience and have issued a one-time courtesy refund for this purchase. Funds will be returned to the original method of payment and may take 5-10 business days to be received.
***************************************************
*****************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/06/2025
I have reviewed the business response and accept this resolution.
I wish to withdraw my complaint.
Initial Complaint
Date:08/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a formal complaint against Hinge, a dating application owned by Match Group, for what I believe to be an unfair and arbitrary suspension of my account without cause or proper recourse.Recently, my Hinge account was permanently banned without any clear explanation or specific violation cited. I was provided with a generic notice that referenced a breach of community guidelines, yet no actual details, evidence, or context were given. I followed the proper protocol by submitting an appeal, only to receive a pre-written denial with no elaboration or opportunity for further ************* appears that Hinge allows users to submit anonymous reports or complaints, which the platform may act on without requiring any supporting evidence. In my case, it seems that a false or malicious report may have led to the ban, and Hinges process does not permit users to understand or defend themselves against such accusations. This lack of transparency and accountability is deeply concerning.I believe this handling of user accounts sets a dangerous precedent, where individuals can be removed from a platform based on unverified and potentially dishonest claims. There was no fair review process, no communication from a real representative, and no opportunity to clarify or correct any alleged wrongdoing. As a paying user, I feel this treatment is unacceptable.
Business Response
Date: 08/06/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Justin #********

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/06/2025
I am rejecting this response because:
I am writing to formally express my concern and request further clarification regarding the recent ban of my account. I was notified that my account was removed, but I was not given any explanation as to the specific reason or policy violation that led to this action.
Without knowing the nature of the alleged violation or any details surrounding it, I am unable to understand what I am being accused of, much less provide a meaningful appeal. This lack of transparency makes it impossible to defend myself or correct any misunderstandings. I respectfully believe this approach to enforcement is both unfair and deeply flawed.
While I understand and support Hinges responsibility to maintain a safe and respectful environment, I also believe that due process should be extended to all users. The ability for anyone to submit a complaintwithout evidence that is shared or evaluated with transparencycreates a system that is vulnerable to abuse. The fact that reports are "reviewed by a human" does not in itself ensure fairness, especially if the person being reported is not informed or allowed to respond before action is taken.
I ask for the opportunity to be informed of what policy or guideline I am alleged to have violated and to be allowed a fair chance to respond to the claim. Only through an open and balanced process can a just outcome be achieved.
Business Response
Date: 08/06/2025
Match Group Americas, LLC
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint *******, Justin #********

Good Morning,

We are forwarding this response on behalf of ***********

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/06/2025
I am rejecting this response because: I understand that for privacy and security reasons, Hinge may choose not to disclose the specifics of complaints or internal investigations. However, I find it deeply troubling that a potentially anonymous, unsubstantiated, and arbitrary complaint can result in a decision that directly affects my ability to use the platformwithout giving me any meaningful opportunity to respond or appeal the issue in an informed way.
This lack of transparency raises important questions:
How can I effectively appeal a decision if I am not given any information about what was reported?
How is this process considered fair or accountable if decisions can be made solely based on complaints that may be completely baseless or malicious?
While I respect your commitment to privacy, the complete absence of detail or due process in such matters seems not only unfair but possibly inconsistent with legal standards concerning user rights and data handling.
I respectfully request that Hinge review this matter and provide a more transparent explanation, or at the very least, outline the basis on which such complaints are evaluated and acted upon. Users should not be subject to enforcement actions based on anonymous claims without some avenue for redress or clarification.
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a date set up for August 5, 2025 at 1:30 AM EST and as soon as I showed up to my dates address, I checked Tinder and I was locked out of my account for suspicious activity and I ended up completely wasting my gas and rent money. I want a refund for my time suffered.
Business Response
Date: 08/05/2025
Match Group Americas, LLC
PO Box 25458
****************
VIA ONLINE RESPONSE
Re: BBB Complaint ********-*****, ******-Nucleo #********

Good Morning,

We are forwarding this response on behalf of ***********

Tinder accounts may periodically be presented with a series of verification challenges that must be completed prior to using other features of Tinder. These challenges help ****** maintain the integrity and security of the service.

In some instances, the results of verification challenges may require review from Tinder, in which case these requests will be reviewed in the order they are received.
Regarding the request for a refund, after looking into this matter we have confirmed the purchase was made via *****. ****** does not have access to *****'s external billing system and is unable to assist with refunds for ***** purchases. As explained in the Tinder Terms of Use, "if you subscribed through your Apple ID , refunds are handled by *****, not Tinder." You can request a refund from Apple through your Apple ID account on your phone or at ****************************.

After completing the above steps, if any additional assistance is required, please contact Apple ************************************;

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group

Customer Answer
Date: 08/05/2025
I am rejecting this response because:
I am still locked out of my Tinder account over 7 hours later and still cannot use my account. You unfairly locked my account and your app always does this. You put people in danger and deserve to get sued.
Business Response
Date: 08/07/2025
We would like to provide additional clarification that ******** ****** account is in good standing and was only briefly placed under review on August 5, 2025 while pending successful verification for security purposes. We believe the underlying issue has already been resolved, however, please let us know if any further information is required. Thank you.
Customer Answer
Date: 08/08/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:08/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Got banned on both ****** and hinge for seemingly no reason. This is a lifelong band, which is unbelievable to think about. I would like to have this further investigated as they have given me, no reason as to why I was banned.
Business Response
Date: 08/05/2025
Match Group Americas, LLC
PO Box 25458
****************

VIA ONLINE RESPONSE

Re: BBB Complaint ******, ***** #********

Good Morning,

We are forwarding this response on behalf of ***********

Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."

While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.

We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/06/2025
I am rejecting this response because: I have not been provided an explanation for the ban. A lifelong ban based off one report? Absolutely insane.
Business Response
Date: 08/06/2025
Match Group Americas, LLC
PO Box 25458
******, ********

VIA ONLINE RESPONSE

Re: BBB Complaint ******, ***** #********

Good Morning,

We are forwarding this response on behalf of ***********

Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 08/06/2025
I am rejecting this response because: The issue has not been resolved. Simply.

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Match Group Americas, LLC is NOT a BBB Accredited Business.