Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Match Group Americas, LLC

  8750 N. Central Expressway, Suite 1400 Dallas, TX 75231

• 

  Plentyoffish Media Inc

  2625 555 W Hastings St Vancouver, BC V6B 4N5

• 

  Match.com

  44480 Hastings Dr Ashburn, VA 20147

• 

  Plentyoffish Media Inc

  1529 W Pender St Vancouver, BC V6G 3J3

• 

  Plentyoffish Media Inc

  #142-757 West Hastings St., PMB 670 Vancouver, BC V6C 1A1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked Match.com to remove my accounts. There has been no acknowledgemen or verification by customer support. Don't wish auto payments to continue.

  Business Response

  Date: 04/20/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint  ******, ******* #********
  
  Good Morning,
  

  We can confirm that the Match ************* team has received this request and that the accounts connected to the information provided have been successfully deleted. Match has also processed a one-time courtesy refund for the associated subscription. Funds will be returned to the original method of payment and may take 5-10 business days to be received
  
  Sincerely,
  
  Match Group
  

  
  

  Customer Answer

  Date: 04/20/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honestly don't know which platform banned me but ik that I haven't done anything wrong I barely used the apps which was tinder or blk , I later find out about hinge which was kind of cool but now I can't use none for no absolute reason , the ban thing is ridiculous honestly, I feel like anybody can get banned for absolutely no reason , somebody you may know around ur area can make false claim or whatever the case is , honestly I don't even know why I got banned I still haven't gotten an explanation until today which is ridiculous, they could just decided to banned and they probably give the same generic answer to everybody which is you violated the rules, which rule? I think it's stupid honestly and I demand answers

  Business Response

  Date: 04/19/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint ****, ****** #********
  
  Good Morning,
  
  Please be advised that services within the Match Group family of businesses operate their own independent appeal processes. Users must submit an appeal request using the appropriate form and process for consideration so that the appropriate team can review the appeal request.

  For reference, we have provided the applicable appeal forms for Hinge, Tinder, and BLK, mentioned in this concern, below. 

  **************************************************************************************************************
  

  ****************************************************************************************************************************************************************.

  ***********************************************************************************

  Sincerely,
  
  Match Group

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business committed to provide the service of both ***** and ****** services for use in good faith. After using and paying these services for years, I was permanently banned from one (******) for using a ************ which banned me from all Match services per the **** terms. I have in no way violated the terms of service, user policies, or any other published guidelines of either ****** or ***** services in accessing the services from a virtual private network, and have not been able to resolve the termination of service through the automated internal appeal process.Per the terms of service, I am simply requesting a manual review and issuance of express permission to create a new account so as to remain in compliance with the terms of service going forward. I do not request any information about the previous termination, again to comply with Match policy.

  Business Response

  Date: 04/19/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, ******* #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.
  
  ************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. However, we can confirm that this account was not banned due to use of a VPN.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and Hinge is unable to provide the requested permission to create a new account. Please be advised that any new accounts created will be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Downloaded hinge around August of 2024, and used to in compliance with Hinges terms of service. A month or so later, also downloaded tinder and used both apps in my area. I treated everyone kindly and with respect and acted fully knowing that i was seeking a meaningful relationship from the apps, which is what theyre designed for. I recently (a week ago,) was banned without explicit explanation as to why, which confuses me because ive been careful to follow the terms of service and be respectful. Match group doesnt owe me an unban, i know that, but also ive been a positive member of hinges community, not ghosting people, making friends and going on dates through the app. Im a good person and would never break the rules, and would be super grateful for any opportunity at an unban and another chance. Thank you.

  Business Response

  Date: 04/19/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ********, ****** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.
  
  ************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Wilsun ********************* and I was recently banned from Hinge without any explanation. Im honestly devastated and confused Ive always tried to be respectful, kind, and genuine on the app, and I truly dont understand what I did to deserve this.Hinge was one of the few places where I felt hopeful about meeting someone meaningful, and now I feel like thats been taken away from me for no reason. This whole experience has been really discouraging, and its hard not to take it personally when I dont even know what happened.Please, Im asking you to take a second look at my account. If there was some kind of misunderstanding, I would love the chance to clear it up. Im more than willing to cooperate however I can I just want to be treated fairly and be allowed to use the app again.Thank you for taking the time to read this. I really hope to hear from you soon.

  Business Response

  Date: 04/19/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, Wilsun #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Hinge has previously denied this appeal request. This process is not automated, and all appeal requests receive human review prior to the appeal decision being provided. Submitting additional appeal requests,including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.
  
  ************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 04/19/2025

  I am rejecting this response because:   I never done anything wrong in this app 

  Business Response

  Date: 04/22/2025

  Match Group Americas, LLC
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *******, Wilsun #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding two account bans Ive experienced on Hinge, both of which I believe may have been in error or due to a misunderstanding.The first ban occurred in 2023 on an account associated with **************************** I submitted an appeal at the time, but it was denied without a detailed explanation of the violation or a meaningful opportunity to respond.More concerning, however, is that my second and current account associated with ************************* was banned today (April 17, 2025). I am a paid subscriber on this account and have consistently made an effort to follow **************** guidelines.I reached out to Hinge support, but was met with the same outcome: a declined appeal and no transparency regarding the specific reason for the ban. I believe its only fair as a paying user to receive more clarity, and Im respectfully requesting either:A thorough review of this most recent account ban,Or a clear explanation of what led to it, so I can understand and respond accordingly.I genuinely value the Hinge platform and am committed to using it respectfully. These back-to-back bans with no clear communication or accountability have left me feeling frustrated and unheard.?Desired Outcome:I would like my Hinge account associated with ************************* to be reinstated, or at minimum, to receive a full and transparent explanation of the reason for both bans. Im also requesting a chance to respond or appeal again through a human review process.

  Business Response

  Date: 04/18/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ************, ***** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Hinge denied the appeal request for the original account April 22, 2024. 
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo." The Terms of Use also require that "You have not previously been removed from our Services or our affiliates services by us or our affiliates, unless you have our express written permission to create a new account," and Hinge has not provided this permission. The creation of this account is a further violation of Hinge's Terms of Use, and the account was banned accordingly.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because: While I understand that there are terms of service My case was not actually reviewed by a human. I submitted an appeal and it was rejected within *********************************** that response email, they say it was carefully reviewed however, I was given no context or information as to why I feel like Im stuck inside of a system that doesnt allow for fair or meaningful review of situations. As Ive said Ive used this app to make meaningful connections and even have a relationship. Being shut out from the community is very isolating and and I truly would just ask for someone to review my case in person or at least give me a call or explanation of what happened as I am truly at a loss. This entire experience is felt very cold and robotic and well, I understand this is a private company. This company holds access to an entire community of marginalized people who have trouble finding each other in the real world. Im begging for thoughtful reconsideration and not another automatic response. 

  Business Response

  Date: 04/22/2025

  Match Group Americas, LLC
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint ************, ***** #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********

  Be assured that this appeal request was reviewed by a representative on April 22, 2024, April 17, 2025, and April 20, 2025, prior to the appeal decisions provided on these dates. 
  
  We understand the desire for further specifics, but we are unable to disclose additional details beyond what was provided in the appeal correspondence due to privacy and security concerns.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.

  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because: again the appeal was an automated response without any clarity as to why and zero human review of the situation. As youve noticed there are two account bans. The second was due to an account that was created separately the first account ban I have zero clarity on why in my original appeal was denied. I explained that when I had made the account initially my date of birth was off by one year I had filed for a change, but it was never contacted on that and my hunch is if anything the account was banned due to a misrepresentation of identity if thats the case, I would ask that it be reviewed carefully and you check for my correspondence a year prior requesting the age change to the correct date of birth. If the account was banned off of a report from someone on the application, I would really like to gain context on that because my hunch would be it was a false claim meant purely to attack me as a result of me rejecting someone or an ex creating false claims after a breakup. Im just asking for the account to be reinstated and a thorough investigation on the rationale for the ban. If there is a different route, I can go down to get the account reinstated. Please inform me Im happy to go down any avenue. Ive reached out as well to a few executives in trust and safety at hinge via email. Not sure if thats a valid path or not but would really appreciate anything else you all can do as I still feel every response Im getting is automated and without human review. 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unrightfully banned on Hinge for no reason, the only citation was that it was a breach of terms and conditions, nothing was specific or finite. The initial appeal has been denied and they are still continuing my payment for the month of hinge+.

  Business Response

  Date: 04/18/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint **, **** #********
  
  Good Morning,
  

  We are forwarding this response on behalf of ***********

  Hinge is unable to process appeal requests submitted through this channel. Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************
  
  Details pertaining to this ban will be provided in the appeal communication if possible under the Hinge's Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Members who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.
  
  Be advised that the combination of e-mail address and phone number provided are not linked to a Hinge account. We recommend reviewing the appeal request prior to submission as incorrect or incomplete appeal requests cannot be processed.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for premium membership on the Match platform called Hinge in August 2023. I used the app for maybe a week before getting removed/banned from the platform. I did not do anything that went against the app's terms of service and was respectful to everyone. I did not get any explanation as to why I was removed and I lost all of my subscription payment which totaled over $90. I was then banned from every other platform on the Match group. Their automatic banning and appeal process needs to be changed. I am only asking Match and Hinge to restore my ability to make accounts on all ******************** platforms. Or at the very least explain why I was banned and what exactly I did to prompt this removal.

  Business Response

  Date: 04/17/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint  *******, ******* #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Hinge has previously denied this appeal request. The review process and appeal decision are not automated processes, and all appeal requests receive human review prior to the appeal decision being provided.
  
  ************************************************************************************
  
  As explained in the Terms of Use, Hinge may, at its sole discretion,"terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services."Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate. Additionally,Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime,Pairs, ParPerfeito, and Twoo."
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy. This decision has been thoroughly reviewed and the ban will remain in place.
  
  We understand this is not the desired outcome, however, the Hinge account will remain banned and any new accounts created will also be subject to termination.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Business Response

  Date: 04/17/2025

  TO THE BBB: Please be advised that Hinge also responded to BBB ******** previously (attached) to inform ******* this account would not be eligible for reinstatement.

  Customer Answer

  Date: 04/17/2025

  I am rejecting this response because:   You still have failed to provide any detail as to why the ban occurred and refused to provide a refund for the subscription.  You clearly just send out canned automated messages to your thousands of complaints of unhappy users.  Eventually you will ban every single user in the country with your automated AI system of banning and appeals.

  Business Response

  Date: 04/22/2025

  Match Group Americas, LLC
  PO Box 25458
  ******, ********
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint  *******, ******* #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********

  Unfortunately, we are unable to disclose additional details beyond what is provided in the appeal communication due to privacy and security concerns, as addressed in our prior response. However, we can confirm that all appeals receive moderator review prior to a decision being provided, and this ban was reviewed again after receiving this concern from the BBB.
  
  We understand this is not the requested outcome, but we have determined that this account is not eligible to be reinstated.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because:   Your continued denial of my appeal lacks any explanation whatsoever of how I have violated your Terms of Service.  ************ will eventually be ridden with revenge reporting resulting in banned users across the board.  If you do not fix your appeal and ban process every single member will eventually be banned and there won't be enough members to replace your rejected customers and users.  I highly suspect that I was revenge reported because of a post written about me on one of these AWDTSG ******** groups and many of your members have also been victims of mass reporting from these toxic members.  This movement is tearing your entire user base apart and if you don't do something about it the only thing left on your apps will be fake profiles and bots.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was banned from hinge and tinder around the time of May 2022. Im assuming I was banned from all match group sites;however I just had never used the others. I was banned for no reason and neither sites gave me an explanation as to why my account was removed. I am an attorney who has reviewed their community terms many times, and I have never broken one rule on there. As a Black woman, I have received countless of racist and predatory messages. Additionally, i have received countless of solicitations and unsolicited inappropriate pictures and the men who sent me those Im sure still have their accounts. I have done absolutely wrong and I should not have been blackballed from finding love in 2025 due to an app error. And if a resentful person did report me, i should have been given an opportunity to know what the issue was and had a formal appeal from getting banned from the app without any explanation or due process. I am requesting that the Match group look over my profile, see that I had done absolutely nothing wrong, and reinstate my accounts on tinder and hinge. My hinge email was ******************* and my tinder email was ***********************

  Business Response

  Date: 04/17/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  
  VIA ONLINE RESPONSE
  
  Re: BBB Complaint *****, ***** #********
  
  Good Morning,
  

  Services within the Match Group family of businesses operate their own independent appeal processes. Members must submit an appeal request using the appropriate form and process for consideration. Therefore, we are forwarding the below response on behalf of *********** with further guidance regarding its current appeal process.
  
  Hinge is unable to process appeal requests submitted through this channel. ***** members must submit appeal requests to Hinge through its appeal form. Our records show that an appeal request has not been submitted through the current appeal process, and this account should be eligible to submit a new appeal request using this form: **********************************************************************************************;

  If there are any issues with the form, please contact ************** for further assistance with submission.
  
  While we understand you may want additional detail, Hinge cannot disclose specifics beyond what was disclosed in the appeal correspondence in order to protect the privacy of our users and comply with the Hinge Privacy Policy.
  
  Hinge is only able to accept appeal requests submitted through this form, and any appeals sent via social media or to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Appeal requests are answered in the order they are received, and a representative will respond directly with an appeal decision once the review has been concluded 

  Lastly, regarding concern for the conduct of other Hinge members, please be assured that the Hinge Terms of Use prohibit content that "Is obscene, pornographic, violent or otherwise may offend human dignity, or contains nudity" as well as any that "Is abusive, insulting or threatening, discriminatory or that promotes or encourages racism, sexism, hatred or bigotry." We ask that members report any behavior or content that does not align with these expectations to report the associated member and account directly to Hinge at ************** so that the report can be reviewed and appropriate action can be taken.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was randomly banned for violating Tinders terms and conditions today even though I didnt do anything. Their message shows that theres multiple accounts under my name but Ive only ever had one account. An account Ive used on and off for a decade without any problems or complaints. I only have one account attached to my phone number and Apple ID so please look into and remove my ban Thank you!

  Business Response

  Date: 04/17/2025

  Match Group Americas, LLC
  PO Box 25458
  ****************
  VIA ONLINE RESPONSE
  Re: BBB Complaint Nawar , Afrida  #********
  
  Good Morning,
  
  We are forwarding this response on behalf of ***********
  
  Please be advised that Tinder has previously denied this appeal request. The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

  Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
  
  This account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  ******************************************
  *******************************************
  
  Sincerely,
  
  Match Group