Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Tinder has banned me for violating it's terms of service, which after reviewing them,I have not done. I double checked my profile, I have nothing that is inappropriate or hurtful in my profile. They banned my account nearly immediately. I have never been outwardly mean or nasty to anyone of my matches in the past. If they were inappropriate I would tell them so. Which if they reported me, that's a false report on their end. Tinder has a poor algorithm for maintaining its guidelines and customer service has been no help. They only send automated messages and don't resolve issues personally. I'm very frustrated by this. I hope you will be able to assist in this matter. Thank you.

  Business Response

  Date: 06/22/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 22, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  Our records show this account is not banned or restricted by Tinder, and has been active within 24 hours. 

  Users may delete their Tinder account by following the instructions at **********************************************************************************************************************

  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 06/22/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a profile with tinder earlier in 2022, and I have been casually using it on and off since it's creation. I filled out my profile and was verified, and I would swipe through sometimes but I never matched with anyone. Since I didn't see anyone I was interested in, I was not active on the app on a regular basis, and I went about two weeks or more without checking it. I tried to check it today, and it logged me out so I tried to log back in, and it gave me the message that I had been banned from tinder permanently. It didn't specify reasons but said it was probably because I violated community guidelines. I did not violate any guidelines as I have had tinder many times in the past, and I am not a spam account.

  Business Response

  Date: 06/23/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 23, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for violations our Terms of Use. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  Due to privacy and security concerns, we are unable to disclose additional specifics of this decision. 

  
  While we understand that ****** may remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts they creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group
  

  
  

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi, i am requesting to see if my account can be reinstated. i had been a faithful tinder user since 2018, had many good interactions from the app but had one traumatic and negative experience in 2021 (able to provide a link to what happened). i then noticed i was banned after trying to verify my account shortly after said experience, which i hope has nothing to do with the ban. however, i did have one account and believe it likely could have been flagged as spam from me deleting it and reinstalling it frequently after said incident. i enjoy using the app and would really like to continue. as mentioned, most interactions were postive experiences and exciting conversations.

  Business Response

  Date: 06/23/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 23, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for violations our Terms of Use. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  Due to privacy and security concerns, we are unable to disclose additional specifics of this decision. 

  
  While we understand that **** may remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts they creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whomever this may concern,My name is ***********************, Im a dentist practicing in *******. I was a Platinum subscriber of Tinder and Hinge for approximately 6 years until my account was suddenly banned without proper justification or explanation. I have always been a respectful user, never using profanity, never sending sexually explicit photographs, never using racist terminology, etc. I have always closely followed the TOS.Multiple attempts have been made to contact both Hinge and Tinder regarding this issue via contacting support and even reaching out on ************ Platforms. Hinge got back to me saying that I was banned originating from Tinder and in order to reinstate my account I must appeal with Tinder. I have sent over 10 support tickets to Tinder and no one has responded to my case. Its outrageous that the company Tinder and Match has such poor support for loyal customers and will not shed light on the rationale for my case. This ban was not justified.I would like rationale for my ban and for someone to look into my case, as Im confident it will shed light on to the fact that this is a false ban. Being a Platinum level user if this ban isnt removed, or rationale is not given, Ill have to proceed with charging back my subscription through the bank.Best Regards,*****

  Customer Answer

  Date: 06/22/2023

  Dear Match.com / Better Business Bureau, My name is ***********************, a dentist practicing in ******* for the past 3 years. I have been a regular, abiding user of **********************, and more recently Hinge, since approximately 2016. Throughout my membership I've maintained both Gold and Platinum level subscriptions, spending approximately over $100 cumulatively. It was to my surprise that 13 months ago I became banned from both Tinder and Hinge without any reason. During my time spent on these apps I carried forward the same level of professionalism I do with my work: always respectful towards matches, never racist, respected boundaries, did not sexually solicit anyone, etc. I have made multiple attempts to reach out to the staff at Match.com, Hinge, and Tinder via support and even social media platforms. Both Match.com and Hinge responded to my message and explained that they themselves did not ban me, rather Tinder banned me and the ban extended across all Match.com platforms. I was advised that in order to use Hinge again I would need to appeal with Tinder. Tinder is the only company that did not respond to me and Match.com refuses to help me without first contacting Tinder. I have made over 30 support tickets to Tinder and have never received a response that was not automated. These automated responses did NOT take into account my plead or evidence. No one at Tinder/Match.com will look into my case or give me the time of day. As a long standing paying customer, who has always abided by the rules and TOS of these applications, this is outrageous. Tinder and Match.com have failed to respond to my support and explain to me the reason behind my ban after trying for 12 months to make contact. This is my final attempt to see if Tinder is willing to reach out and look into my case, otherwise I'm going to meet with my bank and attempt to chargeback my entire history of subscriptions. I look forward to your response. Best Regards, *****

  Business Response

  Date: 06/22/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 22, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  Good Morning,
  
  We have forwarded this concern to the Hinge and Tinder teams, and they have determined that the Hinge and Tinder accounts connected to the information in this concern may be reinstated. We hope **************** will enjoy Match Group services going forward.
  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unjustifiably banned from the application (Tinder ), I reviewed the terms of service and I never participated in harassment, encouraging of violence, or other violations. My bio within the app was a reference to a scene in the horror movie, "Creep". Furthermore, I was banned unilaterally from all their apps. I reached out to both hinge.com and tinder to find out why I was banned and appeal it, but they did not provide any context, additional information, or a way to get unbanned.

  Business Response

  Date: 06/22/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 21, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban **** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies, and **** was banned from Tinder. We believe this to be in the best interest of our member community. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Tinder does not disclose specifics regarding any report(s) submitted. We understand that *************** want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s)were motivated by retaliation, hate, discrimination, or other malicious intent.We can also confirm this same action would be taken against any user based on the reported concern(s), and that this concern does not relate to ****'s published profile text.
  
  While we understand that *************** remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts **** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

  Customer Answer

  Date: 06/22/2023

  I am rejecting this response because: how can match group know these reports werent done maliciously?

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a paying member on pof and had an issue with a person whom I never met in person I blocked the account and reported his profile for accessing my personnel information. Next thing I know I am the one whose account is banned for harassment. I was the one who reported it first. I know have a legal investigation going against this person do to my Internet accounts have been compromised . I have not had a tinder, ok Cupid account or ********************** accounts and now that he compromised my email address I have lost many contacts I was speaking with. I would appreciate my accounts being unbanned. I will pursue legal action on these sites as I have encountered many issues with people on pof especially that have lied stolen money and more. And nothing being done about as there profiles are still on there.

  Business Response

  Date: 07/10/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  July 10, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID
  
  Good Morning,

  We are relaying this response on behalf of POF.
  
  We have reviewed our records and can confirm that POF made the decision to ban Charity for violations of our Terms of Use. Due to the nature of the concern(s) a warning was not appropriate or consistent with our policies, and Charity was banned from POF. We believe this to be in the best interest of our member community. Per POF's Terms of Use, POF *** "*** take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTimee, Pairs, ***********, and Twoo; for more details, click here), and/or preventing you from creating new accounts."
  In order to protect the privacy of our users and maintain the integrity of the reporting process, POF is unable to disclose additional specifics of this decision. We understand that ******* *** want further details, but hope they can appreciate that these policies protect all users - including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s) were motivated by retaliation, hate, discrimination, or other malicious intent. 
  
  While we understand that Charity *** remain dissatisfied with our response, this account will not be reinstated. In addition, any new accounts Charity creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Match Group

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My tinder account was banned for absolutely no reason. I reviewed the terms of use several times and believe I have not violated any terms. Ive contacted tinder several times asking which term of use I violated and they will not provide me this information. I was always respectful in my interactions with other tinder users, used real photos, didnt advertise anything. I dont believe this is fair.

  Business Response

  Date: 06/21/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 21, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID 

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  We have reviewed our records and can confirm that Tinder made the decision to ban this account for violations our Terms of Use. Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service.
  
  Due to privacy and security concerns, we are unable to disclose additional specifics of this decision. While we understand that ***** may remain dissatisfied with our response, we cannot compromise the Tinder community by reinstating this account. In addition, any new accounts they creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group
  

  
  

  Customer Answer

  Date: 06/21/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I was recently banned from Hinge within the past year, and Tinder within the past month. I indicated in my appeal that I had not violated the terms of service agreement while using the Hinge app, but it was promptly declined, nonetheless. My inquiry into what drove their decision was also left unanswered, which I strongly believe was unfounded. More recently, shortly after purchasing a (still active) subscription, I was given notice that I had been banned from Tinder. Once again, I had not violated the terms of service agreement as a user for almost a decade. Therefore, I am submitting a formal complaint in order to get my accounts reinstated. I appreciate your time and consideration in reviewing my submission.

  Business Response

  Date: 06/21/2023

  Match Group
  PO Box 25458
  ******, ** 75225
  June 21, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  

  Be advised we are forwarding this response on behalf of Hinge.

  
  We have reviewed our records and can confirm that Hinge made the decision to ban **** after we received report(s) of behavior that violates our Terms of Use. Due to the nature of the report(s) a warning was not appropriate or consistent with our policies,and **** was banned from Hinge. We believe this to be in the best interest of our member community. Per the Hinge Terms of Use, Hinge may, at its sole discretion, terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful,on or off our Services. Further, Hinge "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ***********, and Twoo." Therefore, Jaia was also banned from Tinder.
  
  In order to protect the privacy of our users and maintain the integrity of the reporting process, Hinge does not disclose specifics regarding any report(s)submitted. We understand that **** may want further details, but hope they can appreciate that these policies protect all users including them. While we are unable to share details regarding user reports to protect the privacy and safety of all users, we can confirm that there is no evidence that the report(s) were motivated by retaliation, hate,discrimination, or other malicious intent.
  
  While we understand that **** may remain dissatisfied with our response, we cannot compromise the *************** by reinstating this account. In addition, any new accounts **** creates will also be subject to termination. Be advised that submitting additional appeals after receiving a response, including through this channel, will not impact our decision.
  
  Thank you for your understanding.
  
  ***********************
  *************************
  ****************************************************************************************************
  
  
  Sincerely,
  

  Match Group

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suddenly banned from Tinder a few months ago. I am transgender and I feel discriminated against. At times, I even felt unsafe on their app. I personally received death threats from people who I reported while using the app, but for some reason my account is the one deleted. *** reached out numerous times to Tinder to ask why I was banned and each time I am told that they cant give me an answer as to why. There is also no way to appeal the ban. I was a paying customer.

  Business Response

  Date: 06/21/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 21, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  Our records show that this account is not banned or restricted by Tinder, and is currently active. If troubleshooting assistance for login support is needed, we recommend contacting Tinder's support team at ***************************************************************** for technical assistance.

  With regards to the concerns for behavior of other Tinder users, be assured that we take these matters very seriously. We ask that any details of these reports be submitted to Tinder support directly so that they may be reviewed and appropriate action may be taken.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Tinder on and off for approximately 4 years, including at times a paying member, and have routinely stopped using it to focus on work, myself, or because I was in a relationship. I recently deleted my account to focus on work and when I went and recreated the account, it was not functioning properly. I would pay for boosts/gold etc and receive 0 likes within a few days. So after than I deleted the account for a while and when I went to sign up again I got a message saying I violated the terms. I was not offered any explanation and when I contacted support any further questions from me that I had were ignored. I have always used the platform in good faith and after reviewing both the terms of service and community guidelines in detail do not believe that I am in violation of any of Tinder's policies. I have had good experiences on Tinder including meeting some former partners, so I would like to be able to continue using it now that I am in a better place to start meeting people through apps such as this. At the very least I would like a detailed response of what policies I was in violation of, although I would prefer the ban to be lifted so that I can create another account. And also the account I was using to login was signed up through an ******** account. This is the ******** account I used ****************************************************

  Customer Answer

  Date: 06/21/2023

  Hello I am writing you guys this message because I believe you guys have shadow banned me if thats the correct term. Ive made a tinder account and set it up thoroughly. But after 2 days of having the account I have gotten 0 likes at all and of course 0 matches to follow. Ive been using tinder for years and even at times paying for a membership. But not I dont even want to pay for a membership if Im getting 0 likes. I used to get likes without a problem but all of a sudden out of nowhere Im getting literally 0. So I was wondering if you guys have hidden my profile or shadow banned me for some reason. Ive deleted and my account and made it again a lot of times because of being in relationships and just taking a break but now that I have it again Im not too sure if I want to continue using it if Im getting absolutely 0 likes at all. Can you guys help me out with this please thanks.

  
  

  Desired Resolution / Outcome

  Business Response

  Date: 06/22/2023

  Match Group, LLC
  PO Box 25458
  ******, ** 75225
  June 21, 2023
  VIA ONLINE RESPONSE
  Re: Complaint ID

  
  Good Morning,
  
  Be advised that we are relaying this response on behalf of Tinder.
  
  Our records show ******* has an account that was previously banned for violating Tinder's Community Guidelines, which explain "One account per person. Each account can only have one owner. For logistic and privacy reasons, we cant support multiple people accessing the same account, each individual needs to have their own." Per the Tinder Terms of Use, Tinder may, at its sole discretion, terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service. This account will remain banned accordingly and any new accounts ******* creates will also be subject to termination.
  
  *******************************************************
  ***********************************************************
  
  Sincerely,
  
  
  Match Group