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Business Profile

Online Retailer

Airmoto

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Airmoto's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Airmoto has 2 locations, listed below.

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    • Airmoto

      Dallas, TX 75207-6862

    • Airmoto

      1809 W Frankford Rd STE 160 Carrollton, TX 75007-4645

    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 74 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my order due to not needing the items ordered because a family member purchased a similar item as a gift. I returned it on Jan 7 and still haven't got my refund! I was asked on Jan 27 to wait 15 days for return to be processed to get mu refund. I still haven't got my refund and it is March 2025! I want my money back! I emailed them on March 15 requesting same as well!

      Business Response

      Date: 03/18/2025

      Hi *******,

      Thank you for reaching out. We sincerely apologize for any inconvenience this may have caused. 

      Our records show we have processed a full refund for your returned order. The funds should be credited back to your account in 3-5 business days.

      We hope this resolution meets your expectations and helps restore your confidence in us. If theres anything else we can do to further improve your experience, please dont hesitate to reach out.

      Thank you for your understanding and for allowing us to make this right.

      Customer Answer

      Date: 03/20/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:03/10/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to place an order for 2 items only. As I was checking out; additional items had been added to my order without my approval. There was no option to remove these added items. I then attempted to create a new order and the same thing happened. My order was then doubled and additional items were ordered. I was charged over $500 instead of $140. Now I cant get them to acknowledge my return. I dont want to send the items back without a shipping label and acknowledgement of the return. Theyre intentionally making it impossible for me to return items I never ordered nor wanted.

      Customer Answer

      Date: 03/11/2025

      The company provided a refund and I consider my complaint resolved. 

      ****** *****

      Business Response

      Date: 03/11/2025

      Hi ******,

      Thank you for reaching out and for giving us the opportunity to resolve this matter. We sincerely apologize for any inconvenience this may have caused.

      We have now processed the refund for your duplicate order. This should be credited back to your account in 3-5 business days.

      We hope this resolution meets your expectations and helps restore your confidence in us. If theres anything else we can do to further improve your experience, please dont hesitate to reach out.

      Thank you again for your understanding and for allowing us to make this right.

      Best regards,

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/19/24 I ordered two portable air compressors, one carrying case and one power kit. Those were paid for by credit card and received. On 12/22/24 my credit card was charged an additional $335.87 for additional products that I didnt order. I received those products on 12/30/24. I tried contacting Airmoto about returning the items that I received but didnt order. I didnt get a response. I shipped the two boxes which were unopened via *** on 1/21/25 back to Airmoto. *** delivered the boxes to Airmoto on 1/27/25 at 12:07 PM to the dock in **********, *****. I attached a letter asking them to credit my credit card for the charges that were unauthorized. I have not received any response from them. I would truly appreciate any assistance from you in resolving this matter. Thank you. ****** ****

      Business Response

      Date: 03/13/2025

      Hi ******,

      Thanks for reaching out. We sincerely apologize for the inconvenience and frustration this situation has caused you. We appreciate your patience in trying to resolve this matter.

      After reviewing your case, we can confirm that we received the returned items on January 27, 2025. We have issued the refund, which will be returned to your original payment method. Please allow 3-7 business days for the funds to reflect in your account, depending on your banks processing time.

      We hope this resolution meets your expectations and helps restore your confidence in us. If theres anything else we can do to further improve your experience, please dont hesitate to reach out.

      Thank you for your patience and understanding.

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/7/25 I ordered:2 ea item# ****** AirmotoTM, 2ea item# ****** AirMoto Power Kit, 2 ea item# ****** AirMoto Carrying Case, 2ea item# ****** 2 Year Warranty,1 ea item# ****** Shipping Guarantee. On the same date 2-3 hours after ordering, I emailed ************************************* with subject line Cancel Order# AIR100541045I paid $269.46 through ****** on 1/7/25 AirMoto shipped everything I ordered, ignoring my immediate request to cancel the order. Dispute: I retuned entire shipment by **** on 1/22/25, tracking number reports that the package was delivered/left with individual at ******************* on 1/27/25, 10:46am. They have NOT refunded my ****** account nor refunded in any way.

      Business Response

      Date: 03/10/2025

      Hi *****,

      Thank you for reaching out regarding your order. We apologize for any inconvenience caused by the delay in addressing your cancellation request.

      We have reviewed your case and can confirm that we have received your returned shipment and have issued a full refund to your ****** account. Please allow 5-7 business days for the refund to appear in your account.

      If you do not see the refund after this period or have any further questions, please let us know.

      We hope this resolution meets your expectations and restores your confidence in us. If theres anything more we can do to improve your experience, please let us knowwe want to ensure youre fully satisfied.

      Thank you for your patience and understanding.

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sent two unwanted products and charged me, and their response time is long and unacceptable. I have included details in the attached document.

      Business Response

      Date: 03/06/2025

      Hi ******,

      Thank you for reaching out. We sincerely apologize for the inconvenience youve experienced with your order and for the delayed response time. This is certainly not the experience we want for our customers, and we appreciate the opportunity to assist you.

      We have already requested reimbursement for the return shipping fee. Please wait for the check's mailing. You'll receive it in 7-10 business days. If you haven't received it after the given timeframe, please let us know, and we'll look into it further.

      We hope this resolution meets your expectations and restores your confidence in us. If theres anything more we can do to improve your experience, please let us knowwe want to ensure youre fully satisfied.

      We appreciate your patience.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for items I did not authorize and was unable to cancel the order. My Discover card showed the charges are pending so I wont be able to file a complaint with Discover until the pending status is removed. I was sent a text message from Discover that the charges were approved. They also included some type of a subscription that I did not agree to but they also failed to show it anywhere on their purchase pages.

      Business Response

      Date: 02/24/2025

      Hi ******,

      Thank you for reaching out. We understand how concerning this situation must be, and we would like to assist you in getting it resolved.

      Our team will be contacting you via phone or email shortly to address the issue and provide a solution.

      We appreciate your patience and want to ensure this is resolved as quickly as possible. If you have any additional details regarding the charges or subscription, please feel free to share them so we can assist you more effectively.

      Our goal is to make this right for you, and were here to help every step of the way. If you have any questions in the meantime, dont hesitate to reach out.


    • Initial Complaint

      Date:02/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 10 air pumps for $586.34 THEY ALSO BILL ME $ ****** for somethings I DIDNT ORDER on January 24 2025 !!!! I IMEIDITELY TOLD THEM TO CANCELL THE ORDER !! They refused to RESPOND AND 4 DAYS LATER TOLD ME THEY HAD SHIPPED THE ORDER ANT THERE WAS NOTHING THEY COULD DO !!! I asked for a refund and after about 10 days the RESPONDED Sent them back with TRACKING AND NOW THEY SAY THEY CANT FIND MY ORDER !!!!!! SCAMMERS !!!!! SCAMMERS !! BUYERS BEWARE!!! WISH I HAD READ REVIEWS BEFORE ORDERING !!!!!!!!!!!!!

      Business Response

      Date: 02/24/2025

      Hi *******,

      Thank you for reaching out. We sincerely apologize for the inconvenience youve experienced with your order. This is certainly not the experience we want for our customers, and we appreciate the opportunity to assist you.

      During the holidays we experienced a significant increase in orders and support requests from valued customers like you.

      We checked and it shows that we have already processed the refund for your order and resolved the issue to the best of our ability.

      We hope this resolution meets your expectations and restores your confidence in us. If theres anything more we can do to improve your experience, please let us knowwe want to ensure youre fully satisfied.

      We appreciate your patience.

      Customer Answer

      Date: 03/03/2025

      I am rejecting this response because:   I have not received  my refund after returning their merchandise . I know it  was recieved and sign for on February 12th...I attached  receipt that the have in fact recieved items...Still no refund on their behalf...

      Customer Answer

      Date: 03/03/2025

      I am rejecting this response because:   I have not received  my refund after returning their merchandise . I know it  was recieved and sign for on February 12th...I attached  receipt that the have in fact recieved items...Still no refund on their behalf...

      Business Response

      Date: 03/10/2025

      Hi *******,

      Thank you for reaching out. We sincerely apologize for the inconvenience youve experienced with your order. This is certainly not the experience we want for our customers, and we appreciate the opportunity to assist you.

      During the holidays we experienced a significant increase in orders and support requests from valued customers like you.

      We checked and it shows that we have already processed the refund for your order and resolved the issue to the best of our ability.

      We hope this resolution meets your expectations and restores your confidence in us. If theres anything more we can do to improve your experience, please let us knowwe want to ensure youre fully satisfied.

      We appreciate your patience.

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered air pump on 12/15/24. Immediatly contacted customer service via their email explaining I only wanted one, they doubled the order. I got a reply to that one month later! Received order and returned it immediatly with letter attatched requesting my ****** refund. Never heard from them. Attempted to call several times. Finally got hold of person 2nd week of January who confirmed they had received it, but I needed to call back after 1/20/25. Have been unable to reach anyone since then. Just message saying they would call back. I left 3 messages over 2 weeks and have not heard back. I want my ****** dollars back. They were paid off my credit card which I ofcourse made a complete payment. Please help me.

      Business Response

      Date: 02/21/2025

      Hi *****,

      Thanks for contacting our support team and we apologize for this experience.

      During the holidays, we experienced a significant increase in orders and support requests from valued customers like you.

      We checked and it shows that we have processed the refund for your order and resolved the issue to the best of our ability.

      We hope this resolution meets your expectations and restores your confidence in us. If theres anything more we can do to improve your experience, please let us knowwe want to ensure youre fully satisfied.

      Customer Answer

      Date: 02/21/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:02/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against AirMoto regarding a faulty air pump I purchased, which stopped working just as the 1-year warranty period ended. Unfortunately, this issue arose right after the warranty expired, and I am now struggling to find a way to contact their customer support.The air pump ceased to function properly, and despite my best efforts, I have been unable to find a clear method of reaching their customer service team. *** looked through their website and contacted their support email, but I have yet to receive a response.Given that the warranty expired right before I could contact someone, I am very concerned that they may not offer any assistance or solutions now. It seems unfair that the product failed so close to the warranty period, and now I am left without support.I would greatly appreciate your help in resolving this matter, whether that means assisting with the customer support process or helping to mediate a potential solution.Thank you for your attention to this issue.

      Business Response

      Date: 02/24/2025

      Hi ****,

      Thank you for reaching out. We understand your frustration and we are here to help resolve the issue for you.

      We checked and it shows that we have processed the replacement for your order and resolved the issue to the best of our ability.

      We hope this resolution meets your expectations and restores your confidence in us. If theres anything more we can do to improve your experience, please let us knowwe want to ensure youre fully satisfied.

      We appreciate your patience.

      Customer Answer

      Date: 02/24/2025

      I have reviewed the business response and accept this resolution. They have sent me a replacement and I'm very happy, I really appreciate the customer service. Thank you guys!

    • Initial Complaint

      Date:02/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late November my husband ordered one Airmoto units. When saw the order confirmation he saw they charged him for three for a total of$207.72. I immediately messaged them with about the error and got a message that they were very busy. On December 9 I notified my credit card that we had been scammed. Finally a package was delivered. December 28, 2024 I notified our financial institution that we had received it. Then re proceeded with trying to return the two units we never wanted. Our original order number was AIR100474565. Our return request number was D010H606. We shipped two units back to them through ***. Tracking number 1Z023R310399542806. *** confirms it was delivered to their dock on January 13, 2025 at 2:52pm. Received by *****.Our shipping costs were $16.59.

      Business Response

      Date: 02/20/2025

      Hi *******,

      Thank you for reaching out, and we sincerely apologize for the inconvenience you experienced.

      During the holidays we experienced a significant increase in orders and support requests from valued customers like you.

      We checked and it shows that the returned items have been received and the refund has been processed today. This should be credited back to your account in 3-5 business days.

      We hope this resolution meets your expectations and restores your confidence in us. If theres anything more we can do to improve your experience, please let us knowwe want to ensure youre fully satisfied.

      We appreciate your patience.

    Airmoto is NOT a BBB Accredited Business.

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