Complaints

This profile includes complaints for Bluesky Tours Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bluesky Tours Inc.

  539 W Commerce St STE 573 Dallas, TX 75208-1953

• 

  Bluesky Tours Inc.

  4425 W Airport Fwy STE 137 Irving, TX 75062-5829

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am ordered two one way airline tickets that were listed for the lowest price I could find for my needed destination. The first issue I ran into was after I paid some of my personal information was different than what I had put in and double checked before hitting pay. When I called to have it corrected I was told my flight was going to be at a different time of day and a different airline than I originally booked and paid for and that I needed to agree to pay $54 more dollars a person. When I said that I could not fly out at that time they gave me a different flight time but said I still needed to agree to the higher price. I had to have tickets so even though I couldn't afford the higher prices I agreed thinking that would be the end of it. I asked for the total amount and they gave a price that i paid. An hour or two later my phone start ringing. By then it was two or three in the morning so I wouldn't answer because it was the middle of the night and my husand and I needed to be up early in the morning for work. I checked my email when I woke up I had an email saying to confirm my tickets and I needed to agree to paying another $160 because my card declined payment. I know my card was not declined for the amount they gave me as the final total because it had already been taken from my bank account. This company is not only falsely advertising prices for airplane seats they do not have and using the age old bait and switch tactic, they lied to me when I askef for my final price and are holding my ticketes hostage because they say I owe more money. I want my tickets and a refund for everything over the original listed price. I paid the amount they gave me as the final amount and they should not be allowed to keep coming up with higher amounts after I paid the total amount they gave me.

  Business Response

  Date: 01/25/2025

  Dear *******,
  
  Thank you for bringing this matter to our attention.
  
  We have reviewed your complaint and the attachments provided. We confirm that your booking is with Topflightfares, and we are a different entity altogether. We have no connections with Topflightfares, the company your complaint is directed towards.
  
  Therefore, we kindly request that you close any complaint you may have posted for ************************ on any online or offline platform. We also request that you connect with Topflightfares to resolve this issue, as their contact details are available in the attachment you provided. Consequently, we are closing this BBB complaint in our records and request that you and BBB close it in their records accordingly.
  
  Thank you for your understanding and cooperation.
  
  Regards,
  ***** ****
  Manager - Online Reputation Management
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT)
   : ***** **** <************************************************************************>

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally assumed I was purchasing an airline ticket through ********* and found out it was Travelopick that I made the purchase with. It was a bit higher than most but I didn't fight it. I purchased a ticket for $483 and Insurance for $82 for a total of $565. My travel date was scheduled for 12/18 and could cancel/change 10 minutes before my flight, per Southwest Airline policy. I contacted the Travelopick to cancel on 12/17 with as much advanced notice as possible. They said they would only cancel, no refund (per ****** on 12/17) but he suggested cancellation for $50 fee. I declined this but called again and spoke with Columbus later the same day, this is when I was told I could pay $100 to do a Refund (per email 12/17 @11:53 pm). This email confirmed a refund amount of $483.98 to return to my account; the $100 fee posted immediately. He stated on two occassions that Southwest declined/rejected the refund request. It was rejected because they knew but didn't inform me that it was a non-refundable, Wanna Get Away ticket but sold it without disclosure and accepted my Insurance request to cover a ticket that could not be refund per the airline. I inquired about a itemized printout of my purchase which they do not give; I also inquired about how to find their policies, he said it is not listed on their website. I looked a many, many of their reviews and they are SCAMMING people with high cost, fees and seem to intercept reservation because they show that you are on ****************** site, when in fact you're not. I am requested a full refund of ALL fund including ticket, insurance and refund fee, there's no written policy to backup their service and I have not been provided anything but harassment. Please call me at ************** or email ********************* I have attached copies of the email conversations.Thank you for your service ****** ***** (aka *********)

  Customer Answer

  Date: 01/10/2025

  Hi

  Thank you for your response to my concern(s). I received a phone call from an Agent/Representative from Travelopick on yesterday 1/9/25 @ 1:00pm, named *****.  She provided the same information that I have been given by multiple agents from the company. She stated that the "Insurance was canceled on the same day the reservation was made 12/6, and they called me to inform me." There was a call from their number, it was a missed call for me, but I called back and was told no one called and my ticket was in place. I then asked, "why did I get a call from this number?" He, I believe was ****** said, maybe the call was to confirm your ticket. 

  Yesterday per conversation with ***** was the first time I heard there was no insurance. I told her that I received an email advising me to go to the ************ to ask for a refund for the unused policy. Why would they advise a client to get insurance if there is none, and if it was canceled, why didn't they refund the difference?  ***** said those funds went to the higher price of the ticket, which I still do not understand; she became a bit hostile when I said it doesn't make sense, why would the ticket price change because insurance was canceled. Why and how was I notified about this? This left me a bit confused but I still see the fraud and lack of transparency; now that they are being held accountable they have multiple people calling, extensive delays and excuses instead of accountability. 

  On YELP, I read their reviews and this is very common for this company. I cannot afford to give away, waste or get duped out of my funds. I am a single senior with limited income and this happens far to often. It is leading me to start a **************** when these situations happen to such a vulnerable population.

  Thank you for being one of the advocates for people/citizens that require assistance in these situations.

  Best Regards, 

  ****** ***** (*********)

   

   

  Customer Answer

  Date: 01/14/2025

  Hi

  I am submitting the most recent correspondence with Travelopick. Again, they are delaying my refund and using the airlines as the reason for the delay. I am exhausted with the delays and this should really be simple because there was no travel.  Travelopick did not cancel the flight as they said they would/did, therefore, they are not taking responsibility for this; sold insurance without providing notice that I had no insurance until recently and this issue. The many agents have differing versions of what happened, what they can and cant do. It is too much!!!!

  Are you able to provide me with a status of your investigation and what has transpired with your agency?

  Regards,

  ****** ***** (*********)

   

   

   

  Business Response

  Date: 01/25/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention.
  
  We have reviewed the details of your booking and studied your complaint. We observed that this booking was made online on December 6, 2024, with your chosen fare and itinerary. Further, we see that your card was declined, and you were informed of this along with the information that any additional service is now not included in your booking due to fare adjustment resulting from the card decline.
  
  You then contacted us on December 16, 2024, asking to cancel your booking and were given a Travelopick cancellation service fee of US$ ***** to cancel the booking and acquire a future credit. I would like to highlight that this is in accordance with the airline policy.
  
  The next day, you contacted us again and asked for cancellation as your friend's husband was hospitalized. Considering the situation, we went out of our way to assist you and considered attempting a refund for you. This was against the airline policy and would have required an exception to be created by them. It would have been a favor we would have asked from the airline, and we requested a US$ ****** fee for the same, which was later offered to you as a refund.
  
  The airline policy regarding your booking states that "tickets are non-refundable." The value of the ticket will be converted to a flight credit that you can use to buy a future flight. As mentioned earlier, this was advised to you. You then contacted us on January 1, 2024, asking about the status of the refund, and we duly informed you that the same had been rejected, but we are trying for it again. We are awaiting a response from the airline to our last request sent for a refund.
  
  We are only trying to assist you in this matter and request your cooperation and understanding.
  
  Thank you for your patience.
  
  Regards,
  ***** ****
  Manager - Online Reputation Management
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT)
   : ***** **** <************************************************************************>

  Customer Answer

  Date: 01/27/2025

  I am rejecting this response because:   BBB I am disappointed that a company would give a customer such a hard time in orders to avoid honoring their own word or responsibility.  I have taken their document and responded to each section in red. I do not understand how they are able to "lie" and represent a major airline, proving such horrible services. Their responses are not true and they have provided no assistance; they are simply not credible from my point of view.  Please see the attached phone log, confirming that I did not receive a call regarding this as they stated. My responses are in parenthesis.

   

  Thank you for bringing this matter to our attention.
  
  We have reviewed the details of your booking and studied your complaint. We observed that this booking was made online on December 6, 2024, with your chosen fare and itinerary. Further, we see that your card was declined,(I have never received notice that my card was declined. See email attachment of phone log: I had a missed call from an unknown number and called. The person that answered, said he I do not see where someone called you; your ticket is good!) and you were informed (I was not informed of this )of this along with the information that any additional service (On the original ticket purchase, additional service I assumed was still, Insurance that I purchased. I still do not know what additional services are.) is now not included in your booking due to fare adjustment resulting from the card decline (I was not made aware of my card being declined nor an adjustment. This statement is not true).
  
  You then contacted us on December 16, 2024,(I did not contact this company on 12/16/24 because I wasnt aware that I needed to cancel until 12/17/24, this is my initial date requesting to cancel and get a refund.) They also ensured me that they were cancelling my flight but per ****************** (see email) they did not cancel as promised per 12/17/24 email requesting cancelation and refund.)   asking to cancel your booking and were given a Travelopick cancellation service fee of US$ ***** to I(I was originally told I could not get a refund, I called later in the same day and per Columbus information, he could provide a refund for a $100, which I am still awaiting.)cancel the booking and acquire a future credit(we discussed refund not a credit). I would like to highlight that this is in accordance with the airline policy(why did your agent state that I could receive a refund? I know SW Airline policy but you provided verbal information representing your company refund policy, not the airline).
  
  The next day(Again, you have the dates wrong, I initially contacted you on 12/17, not at all on 12/16, which is another vital detail), you contacted us again and asked for cancellation as your friend's husband was hospitalized(I informed more than one of your agents that my Godmothers husband was deceased; I never told anyone he was hospitalized; he passed in October 2024, another detail that is in error). Considering the situation, we went out of our way (having a policy and following it is not going out of your way; it is providing a service that your business has, which has not happened) to assist you and considered attempting a refund (it is and was not an attempt, your email stated I would be refunded for $100, which I paid and still you have not delivered anything but excuses/delay and avoidance)for you. This was against the airline policy and would have required an exception to be created by them(The promises and information that your agents/staff provided obviously didnt know this because I was never told this. Each person that I speak with provides another version of your companys information.). It would have been a favor (a favor; that has nothing to do with me, how you operate or your relationship with the airline; I just needed you to deliver on what was said/promised and paid for, that is not doing me a favor, it is doing your job and providing services that I paid for.) we would have asked from the airline, and we requested a US$ ****** fee for the same, which was later offered to you as a refund (view your emails, I have requested the refund both verbally and via email but still to no avail. You said you offered but I am still waiting for it to post to my account).
  
  The airline policy regarding your booking states that "tickets are non-refundable.(I know this now but you sold a Non-refundable, Wanna Get Away ticket, unbeknown to me at that time and you accepted the insurance that I paid for a Non-refundable ticket and I was only made me aware of this by speaking to ******************, which is their reason form denying a refund. You sold a product and insurance and now you refuse to remedy your errors and placing blame everywhere except with ************************)  " The value of the ticket will be converted to a flight credit that you can use to buy a future flight (This was later advised, after I thought I had insured my ticket and requested a refund.). As mentioned earlier, this was advised to you. You then contacted us on January 1, 2024, asking about the status of the refund (Yes, I did based on the information provided but never delivered; its called status check or follow-up), and we duly informed you that the same had been rejected (so you are not able to refund and it was rejected, why has my $100 REFUND fee still not been returned, because like your social media reviews by more than 49 customers state, you delay and make excuses in an attempt to wear customers down) , but we are trying for it again(makes no sense and represent bad business to continue going back to the airlines to request the same thing they have rejected; what has changed and why would you expect something different. This is your responsibility now, no longer the airline but you are avoiding, AGAIN). We are awaiting a response from the airline to our last request (what happens after your last request?) sent for a refund.
  
  We are only trying to assist you (your assistance and good business practices would be to honor your 12/17/24 email and refund my money + my refund fee due to NO SERVICE!) in this matter and request your cooperation and understanding(I do understand business and I have patiently cooperated with you but I still do not agree with your approach, policy or practices).
  
  Thank you for your patience.
  
  

  Business Response

  Date: 01/28/2025

  Dear ******,
  
  Please find our response to your statements below:
  
  
  1. We have reviewed the details of your booking and studied your complaint. We observed that this booking was made online on December 6, 2024, with your chosen fare and itinerary. **** No arguments here.
  
  2. Further, we see that your card was declined, -- (I have never received notice that my card was declined. See email attachment of phone log: I had a missed call from an unknown number and called. The person that answered, said he I do not see where someone called you; your ticket is good!) **** This information was given to you dated December 06, 2024 when you contacted us. This was before we would have contacted you.
  
  3. and you were informed -- (I was not informed of this ) **** Please refer to the last remark.
  
  4. of this along with the information that any additional service -- (On the original ticket purchase, additional service I assumed was still, Insurance that I purchased. I still do not know what additional services are.) **** Yes, the additional service was the insurance. 
  
  5. is now not included in your booking due to fare adjustment resulting from the card decline -- (I was not made aware of my card being declined nor an adjustment. This statement is not true) **** Please refer to the point 2.
  
  6. You then contacted us on December 16, 2024,-- (I did not contact this company on 12/16/24 because I wasnt aware that I needed to cancel until 12/17/24, this is my initial date requesting to cancel and get a refund. They also ensured me that they were cancelling my flight but per ****************** (see email) they did not cancel as promised per 12/17/24 email requesting cancelation and refund.) **** We received your call asking for cancellation dated Dec 16, 2024 around 10:16 PM.
  
  7. asking to cancel your booking and were given a Travelopick cancellation service fee of US$ ***** -- (I was originally told I could not get a refund, I called later in the same day and per Columbus information, he could provide a refund for a $100, which I am still awaiting.) **** According to the airline policy you can not get a refund but a future credit. The TOP service fee was US$ *****
  
  8. cancel the booking and acquire a future credit -- (we discussed refund not a credit) **** The future credit was advised to you. Please refer the point above.
  
  9. I would like to highlight that this is in accordance with the airline policy -- (why did your agent state that I could receive a refund? I know ********** policy but you provided verbal information representing your company refund policy, not the airline). **** The attempt to refund was advised to you going out of the way, when you informed us of your friend's husband being hospitalized. By the way, you didn't contact us the same day for cancellation. The first contact was dated Dec 16, 2024 and the next was on Dec 17, 2024
  
  10. Considering the situation, we went out of our way (having a policy and following it is not going out of your way; it is providing a service that your business has, which has not happened) -**** The policy was clearly advised dated Dec 16, 2024.
  
  11. So, to assist you and considered attempting a refund (it is and was not an attempt, your email stated I would be refunded for $100, which I paid and still you have not delivered anything but excuses/delay and avoidance)for you. **** We are referring to the refund of the ticket amount.
  
  12. This was against the airline policy and would have required an exception to be created by them(The promises and information that your agents/staff provided obviously didnt know this because I was never told this. Each person that I speak with provides another version of your companys information.). **** You contacted us about cancellation on Dec 16 and Dec 17 . The verbiage for all agents can be different but it all leads to the refund exception.
  
  13. It would have been a favor (a favor; that has nothing to do with me, how you operate or your relationship with the airline; I just needed you to deliver on what was said/promised and paid for, that is not doing me a favor, it is doing your job and providing services that I paid for.) **** The amount for service you paid was, as mentioned earlier, adjusted in your ticket cost, According to the airline it was non-refundable with with a travel credit. Hence, by attempting and offering a refund we were taking an extra step to get to a resolution.
  
  14. we would have asked from the airline, and we requested a US$ ****** fee for the same, which was later offered to you as a refund (view your emails, I have requested the refund both verbally and via email but still to no avail. You said you offered but I am still waiting for it to post to my account). **** We noticed the refund of the non-refundable service fee was offered by Damine, the Supervisor to you dated Jan 09, 2025
  
  15. The airline policy regarding your booking states that "tickets are non-refundable.(I know this now but you sold a Non-refundable, Wanna Get Away ticket, unbeknown to me at that time and you accepted the insurance that I paid for a Non-refundable ticket and I was only made me aware of this by speaking to ******************, which is their reason form denying a refund. **** The fare and itinerary was chosen by you online.
  
  16. You sold a product and insurance and now you refuse to remedy your errors and placing blame everywhere except with ************************) ****  False statement with no factual base.
  
  17. " The value of the ticket will be converted to a flight credit that you can use to buy a future flight (This was later advised, after I thought I had insured my ticket and requested a refund.). **** We apologize but your thought and assumptions were inaccurate. You were informed of all facts earlier.
  
  17. As mentioned earlier, this was advised to you. You then contacted us on January 1, 2024, asking about the status of the refund (Yes, I did based on the information provided but never delivered; its called status check or follow-up), and we duly informed you that the same had been rejected (so you are not able to refund and it was rejected, why has my $100 REFUND fee still not been returned, because like your social media reviews by more than 49 customers state, you delay and make excuses in an attempt to wear customers down) **** Yes, you followed up and we did advise you the refund was rejected. We didn't process the US$ ****** because you didn't accept US$ ****** and the future credit, but a refund.
  
  18. but we are trying for it again(makes no sense and represent bad business to continue going back to the airlines to request the same thing they have rejected; what has changed and why would you expect something different. This is your responsibility now, no longer the airline but you are avoiding, AGAIN) **** We are working on the same, basis our terms with the airlines and we have concerned teams to take care of the specific responsibilities.
  
  19. We are awaiting a response from the airline to our last request (what happens after your last request?) sent for a refund. **** It was rejected.
  
  20 . We are only trying to assist you (your assistance and good business practices would be to honor your 12/17/24 email and refund my money + my refund fee due to NO SERVICE!) **** We will be able to state our final position when we have an answer from the airline.
  
  21.  in this matter and request your cooperation and understanding(I do understand business and I have patiently cooperated with you but I still do not agree with your approach, policy or practices) **** Refund requests specially against the ticket policies are generally time consuming.
  
  
  We are still trying, with our optimal efforts that we resolve this situation with your desired resolution; the refund.
  
  Regards,
  ***** ****
  Manager - Online Reputation Management
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT)

  Customer Answer

  Date: 02/02/2025

  I am rejecting this response because:   

  Ask the company if they record their calls. I sent the phone log to show one missed call, on 12/6 to show that, I receive a call, but again the person answering didn't know about or why I received a call. And I was not told that my card was declined during this call when I returned. They are making arguments that are not relevant to what happened or the airline, they intercepted Southwest Airline booking and that is the problem. They took money for the "insurance" and called it additional services, what are they?  They are now saying due to the decline, the additional is for increased fee and there is no insurance. 

  I do not understand the problem with refunding as they stated they would in the email. I am not sure if BBB look into the  company's reviews but I thought I would expose you to the same problems with many customers on an ongoing basis. Who and how are they allowed to conduct business without providing policies and avoid making customer whole? What happens next?

  YELP REVIEWS:

  ******** *.
  Elite 25
  ********, **
  
  Dec 28, 2023
  This is a travel scam website. No one should be using this to book. They will call you shortly after you make a reservation and inform you the flight you booked isn't available. But they also won't give you a refund unless you pay a fine or rebook at a much higher price.
  
  
  
  ***** *.
  **, **
  
  1. Jul 16, 2024
  THEY ARE SCAMMERSS!!!! I spoke with them through their website once I purchased my tickets, my screen immediately said my tickets were "pending." I soon received the text message basically stating that a representative will call me soon... Mind you I booked my flights at 12:50am (basically 1am) why would they be calling me.... Once I got the call, he basically said he needs to charge me 80 more dollars for the tickets I just bought (the original price of the tickets were 480 something making the new price over 500) I just bought due to the fact that " the airline won't let you purchase them" and once I was going to say no, he quickly said " we can actually give you a discount and actually charge you 60"
  
  Travelopick response Jul 16, 2024
  Dear *****,
  We attempted to locate your booking using your first and last name as both the passenger and the credit card holder but were unable to find any reservation. If you booked through ************************, please send your booking details to ******************************** and we will assist you in resolving this matter.
  
  However, if you discover that you may have booked with a similarly named organization, we kindly request that you remove your review, as it inaccurately reflects our service and affects our online reputation.
  
  Thank you for your understanding.
  
  Regards,
  ************************
  
  **** *.
  ***********, **
  
  

  2. Jul 15, 2024
  Updated review
  So I already left one review about how horrible Travelopick is and how you should NEVER use their company. I told everybody in my family and online too. This person replying to us is ***** **** who it says owner as his title however he is NOT the owner because he reached out to me and we spoke on the telephone. He tries to reply to people saying you might have the wrong name of the company- NO **** it is TRAVELOPICK. He also says he will try to "resolve" any issue. This man who lies and says he is the owner on yelp when He is a customer service "leader". He waisted over an hour more of my time. After the other days waisted to the hassle of this company's errors and incompetence. And He didn't offer barely anything or have any solutions to "resolve" the issue. Seemed like he didn't even care or understand. I'm telling you his customer service was WORSE than the other people and NOtHiNG was resolved at all. Please trust me and NEVER use TRAVELOPICK. Book straight through the airline. Worst experience in My Life !!
  
  ***** *.
  Business Owner
  
  Travelopick response: Jul 12, 2024
  Dear ****,
  We attempted to locate your booking using your first and last name as both the passenger and the credit card holder but were unable to find any reservation. If you booked through ************************, please send your booking details to ******************************** and we will assist you in resolving this matter.
  
  However, if you discover that you may have booked with a similarly named organization, we kindly request that you remove your review, as it inaccurately reflects our service and affects our online reputation.
  
  Thank you for your understanding.
  
  Regards,
  ************************
  

  
  3.Jul 12, 2024Previous review
  
  if I could give zero stars I would. EVERY customer service agent you can barely understand and when they booked my flight they made an error and booked me a carry on bag instead of checked bag and then told me they couldn't change it. then when I checked in with breeze they called and yelled at me and told me I shouldn't have done that which I have always checked in 24 hrs before my flight. they then told me I couldn't check in bag because I already checked in. then they only refunded me ************************************************************************************** 14 business days. Trust me. Do not EVER use this service or company. Go straight to the airline and book your flight. ***** was the Worst of all of the agents too. please don't ever use Travelopick. worst company ever !!!
  Read more
  
  **** *.
  ******, **
  
  
  

  4. Dec 21, 2023
  First to Review
  I wish I could give ZERO stars, because this company deserves nothing more. I booked a flight for Christmas in January of 2023. 11 MONTHS IN ADVANCE. I never received a record locator or a ticket. I called every month, and they told me they would send it to me "shortly". This never happened. I spoke with ******* ****** ******, ******, and *****. All of them could do NOTHING for me. Of course, these are fake names. This COMPANY IS A SCAM. They'll tell you the airline messed up when really the agency overbooked their flights at a discounted rate and when the flight sold out, they just told us "oh well". NEVER USE THIS COMPANY ITS A SCAM. Now its time to see if they'll send me my final refund!
  
  5. ***** *.
  Business Owner
  
  Travelopick Response: 

  Dec 21, 2023

  Dear ******,
  
  Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didnt match your expectations.
  
  We are making an attempt to locate our reservation using the name on this feedback as that's the only information available, but have not been able to locate your reservation. In case you booked your reservation with ************************, we request you to send the details of your booking to ******************************* for us to investigate the case and get to a resolution.
  
  Regards,
  ************************

  Customer Answer

  Date: 02/09/2025

  Hi

  I wanted to inform you that I spoke extensively with ****************** **************** and explained this dispute. I informed them that I initially thought I was on their website because I logged into Southwest to begin with and did not know it was Travelopick until I provided my payment information. I explained the delays and lack of accountability I am experiencing. I also told (****) that Travelopick is telling me that they are waiting for Southwest to respond to their company regarding "my refund." I explained that I have spoken with ******* (Customer Relations) and ***** ****************** and was told there is no possibility for a refund from ******************. So, I would like to know what/who are they speaking with at SW? I feel like it is a stall tactic, especially based on the email and the requested payment, stating I would be refunded and now they are placing responsibility on ******************. Travelopick requested a fee to refund, not Southwest.

  Please have them provide an answer or response to this? I provided a complaint to ****************** **************** on 02/03/2025. I would really like to get some answers and my funds refunded ($565.83 + ******), it is a stall tactic, especially after reading the Online Reviews (Yelp).

  Thank you for your assistance in the matter.

   

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 3 travel tkts through travelopick.com. As soon I made the tickets for JetBlue someone called me and said they are switching me to United because they couldnt get 3 seats. That already sounded suspicious because we saw that there were seats available. They told me that they are going to match the price of what I paid and the trip will be the same time. They asked me to sign something through email, which I did to acknowledge the change. they gave me a confirmation number, but not a booking number and it was not recognize on United when I try to put it through. I called the travel company and they said its still in the process and I need to wait. We never ended up going on this trip and I called my bank and they did reverse the charges. This was made on a bank debit card. On May 20. My bank charged my card again because they said that they got information from the company that we use them which is completely false. The bank said they cannot help me because they have proof from the other company that the ticket was sold they told me I need to reach out to the company which I have been trying to for the entire week but there is no answer or email back, I want my money refunded and they have very bad reviews after I saw what was going on and many people have complained about them. I appreciate your help.

  Business Response

  Date: 06/11/2024

  Dear ******,
  
  Thank you for reaching out and providing the details of your experience. We understand that the situation regarding your flight booking has been less than ideal, and we appreciate the opportunity to address your concerns.
  
  Upon reviewing your case, we acknowledge that the dynamic nature of flight availability led to the lapse of your initially chosen flights. However, we are glad to note that an alternative was offered and accepted, which did not incur any additional costs due to fare differences. It is our understanding that the e-ticket for the new flight was issued and communicated to you well in advance of the departure date.
  
  We regret to hear that you were unable to utilize the booked flight. As per the airline's policies, a ticket marked as "No-show" due to non-cancellation or non-use does lose its value, which is a standard practice across the industry. Regarding the refund request, we would like to understand more about the circumstances that prevented you from cancelling the ticket in a timely manner, as this information is crucial for us to assist you further.
  
  We also noted the chargeback attempt on this booking. To proceed constructively, we would like to invite you for a discussion to explore possible resolutions within the framework of the airline's rules and our company policies.
  
  Please feel free to reach out to us at your earliest convenience. Your satisfaction is important to us, and we are committed to finding a fair solution.
  
  Regards,
  *******************
  Manager - Online Reputation Management
   : www.travelopick.com
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT

  Customer Answer

  Date: 06/17/2024

  They did not give us a valid booking number. When I went online to book seats that booking number they gave me did not match. I called them and they said was in the process and I had to wait.  I called them repeatedly over the next day and still did not go through. I called my bank to stop the payment because it seemed suspicious. We have bought online airline tickets many times before and automatically we got a booking and confirmation number. I feel I deserve a refund since no one was willing to help and they were impossible to get through to. I then had to buy tickets through another airline.

  Customer Answer

  Date: 06/18/2024

  I am rejecting this response because:   They did not give us a valid booking number. When I went online to book seats that booking number they gave me did not match. I called them and they said was in the process and I had to wait.  I called them repeatedly over the next day and still did not go through. I called my bank to stop the payment because it seemed suspicious. We have bought online airline tickets many times before and automatically we got a booking and confirmation number. I feel I deserve a refund since no one was willing to help and they were impossible to get through to. I then had to buy tickets through another airline.

  Business Response

  Date: 08/07/2024

  Dear ******,
  
  Thank you for reaching out and providing your perspective on the situation. We understand that there may have been some confusion regarding the booking number at your end. Please allow us to clarify the sequence of events to ensure we are on the same page.
  
  According to our records, the Airline Record Locator and Ticket numbers were indeed sent to you, as evidenced by the attachment named "366AA52C-5A80-4842-B183-939A4D6711F7" which accompanied your complaint from your end. This indicates that a valid booking number was generated and communicated to you. On April 16, 2024, you made a booking through our online platform, and the e-tickets were subsequently sent to you the following day, April 17, 2024. It is standard to allow at-least 24 hours for the credit card verification and the processing of tickets, especially when advised that your ticket is under processing.
  
  Regarding the financial dispute mentioned, please rest assured that our dedicated team is equipped to handle such matters and would have gotten in touch with you to resolve the issue promptly and fairly. We are willing to ensuring a satisfactory outcome for all parties involved, provided a proper conversation can be established in writing.
  
  Once again, we apologize for any distress this situation may have caused. We are here to support you and provide any further assistance you may need. Please do not hesitate to contact us should you require clarification or help with any other aspect related to your booking.
  
  Regards,
  *******************
  Manager - Online Reputation Management
   : www.travelopick.com
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT

• Initial Complaint

  Date:05/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is operating without a valid business license VAT Number ********* in the ** shows not to be valid.

  Business Response

  Date: 06/11/2024

  Dear *****,
  
  Thank you for bringing this issue to our attention. We have reviewed the details of your complaint. It appears that while the source used for verifying VAT numbers is reliable, the method employed was indeed flawed. As per standard procedure, when validating a VAT number registered in the ***** it is essential to prefix the number with the letters 'GB'. This step ensures accurate verification.
  
  We appreciate your diligence in this matter and apologize for any inconvenience caused. Attached, please find a screenshot illustrating the correct method for reference. We also contacted you today and were pleased to know that your actual concern has been resolved. We request you to close your complaints with Sitejabber, Yelp, BBB and /or all other platforms used.
  
  We value your feedback. If you have any further questions or need assistance, please do not hesitate to contact us.
  
  Regards,
  *******************
  Manager - Online Reputation Management
   : www.travelopick.com
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booking a flight through Travelopick. An hour after I booked, they called me and said they couldn't process my payment because the flight price had gone up and I needed to agree to the new price. I said I'm not agreeing to that and hung up. I then immediately booked the flight directly through Southwest airline. I noticed a few days later that Travelopick went ahead and processed a payment for the original price that I had tried to buy the flight from. I started a dispute through my credit card and they reversed the charge. I thought it was resolved, however, Travelopick contested it and my credit card company went ahead and found in their favor. I didn't use the ticket since I'd already booked a different one, and hadn't agreed to the new price Travelopick was trying to extort from me. I want a full refund. My credit card company said since I didn't send them proof, they closed the case. The way Travelopick did this, it was impossible for me to prove

  Business Response

  Date: 05/14/2024

  Dear *****,
  
  We thank you for bringing this matter to our attention. We confirm that we studied your complaint and went through the details of your booking. Any booking with a change in it, is confirmed only after a verbal and a written acknowledgement from the customer. In accordance with the documentation regarding your booking and your interaction with our executive it came across that you gave us a verbal acknowledgement, but we never received a written acknowledgement from your end. Hence, the booking was confirmed for you with additional cost absorbed by us.
  
  We are dedicated to resolving this situation to your satisfaction. As such, we have initiated the process for a potential refund and have submitted the necessary application to the airline promptly. Additionally, we have noted the financial dispute you raised concerning this booking. Rest assured, we are currently verifying the status of this dispute to ensure a swift and fair resolution.
  
  Your satisfaction is our priority, and we are committed to rectifying this situation promptly. Should you have any further concerns or require assistance, please do not hesitate to contact us.
  
  Regards,
  *******************
  Manager - Online Reputation Management
   : www.travelopick.com
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT)

  Customer Answer

  Date: 05/15/2024

  I am rejecting this response because:  I did not give a verbal OR written agreement to the inflated price.  I was also not told that if I did not agree to paying the higher price,  I would get charged the original price instead, rather than the transaction just being canceled. I was told by the lady on the phone that the tickets I tried to book were no longer available at that price. Never would I think that a company would pay any portion of an airline ticket for me just to keep the sale. That in itself should be considered price gouging. I booked and flew directly with Southwest airline and the fraudulently charged tickets from Travelopick were not used.  

  Business Response

  Date: 06/04/2024

  Dear ********************,
  
  I hope this message finds you well. I am writing to inform you that as we initiated the refund process as per our previous correspondence. The necessary application was been submitted to the airline, and we were actively working towards resolving your complaint to your satisfaction. We are now in a position to get this complaint resolved.
  
  Unfortunately, we encountered difficulty reaching you via the contact information we have on file. To ensure we can address your concerns promptly and effectively, we kindly request a contact from your end. Your cooperation in this matter will greatly assist us in expediting the resolution process.
  
  Regards,
  *******************
  Manager - Online Reputation Management
   : www.travelopick.com
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT)

  Customer Answer

  Date: 06/06/2024

  I received a phone call from Travelopick saying that after their investigation,  they will give me a full refund, however, they want me to have you change my complaint to satisfactorily resolved first.  This entire situation has been so sketchy that I'm nervous about doing that, but if they follow through with the refund, I will indeed be satisfied.  If they done follow through, I need to know that I can continue to pursue my complaint against them. 

  Customer Answer

  Date: 06/12/2024

  I am rejecting this response because:   I have been in consistent email correspondence with *********** with several back and forth communications.  I'm not willing to accept less than what I was charged,  nor am I willing to accept any type of voucher from this company.  That being said,  I'm not sure why all of a sudden *********** is not able to communicate via my email address as it has not changed in over 2 decades.  His response, and pretending like he can't get ahold of me,  further solidifies exactly why I will never do business with his company again.  

  Customer Answer

  Date: 06/18/2024

  I don't see my response made several days ago.  *********** and I have been in consistent communication via email.  *********** has refused to give me a full refund, rather a partial refund of ****** plus a ***** travel voucher through Travelopick, which I will never use as I won't ever do business with them again. I'm currently out of state but plan to file a small claims case for my full refund plus additional money for the stress and time this has caused. 

  Customer Answer

  Date: 07/31/2024

  Here is a screenshot of the email offering me ***** less than my payment and requiring me to resolve the issue thru the BBB prior to receiving a refund

  Business Response

  Date: 08/10/2024

  Dear *****,
  
  I hope this message finds you well. I am reaching out yet again regarding the issue you reported to us, which was also filed with the Better Business Bureau. We believe the resolution we are willing to propose aligns with the concerns you expressed and demonstrates our commitment to your satisfaction.
  
  To recapitulate, we initiated the process for a potential refund and submitted the necessary application to the airline, as the resolution to matter at hand. We have communicated this course of action through the Better Business Bureau's platform as well. Unfortunately, our attempts to contact you directly have been unsuccessful due to your voicemail being consistently full. We have made several attempts to reach out, including one earlier today, but to no avail. All written communication though, is via the Better Business Bureau
  
  We are eager to resolve this situation promptly in good faith, to your benefit and have been trying and mentioning it since the very beginning. Therefore, we kindly request that you provide us with an alternative method of communication, connect with us yourself or clear some space in your voicemail so that we can discuss the matter further. Your cooperation is crucial for us to bring this to a mutually satisfactory conclusion.
  
  Please feel free to reach out to me at your earliest convenience. We are ready to assist you and ensure that this issue is resolved.
  
  Regards,
  *******************
  Manager - Online Reputation Management
   : www.travelopick.com
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: ********* hours EDT)

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a cancellation fee on my airline tickets and unfortunately I have to cancel 2 out or the 3 tickets purchased yet, they tell me I cannot do that it is a use it or lose it.

  Business Response

  Date: 03/14/2024

  Dear ****,
  
  Thank you for describing your concerns. We regret that you experienced dissatisfaction.
  
  We wish to confirm that we have looked into your complaint, re-checked the details of your booking and observed that your booking being booked at a negotiated fare is non-refundable and non-changeable reservation. We see that you contacted us for changes and/or cancellation and were informed about the airline policy. We hereby confirm that we are willing to make an exception and make an attempt to get the amendment completed for you.
  
  Please connect with me directly using the contact information undersigned, with your desired dates of travel or the changes that you would like to make otherwise. In case of any other questions or concerns too, please feel free to contact me or our customer support team.
  
  Regards,
  *******************
  Manager - Online Reputation Management
   : www.travelopick.com
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)
   : ******************* <**********************************************>

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to add luggage to my airplane tickets and when I first called it was $150 for one bag. I waited to see if there were other options because I had never bought airline tickets before in my life. I called back tonight and was told it would cost $125 per bag. I said ok then requested info about seat selection. I was told that would cost another $240. I explained to the gentleman I could purchase the tickets directly from an airline for cheaper. He rudely commented that I knew what I was doing when I purchased the tickets. I said ok can I speak to a supervisor and I need to add that bag to my tickets. Once again he was rude when I asked about a possible refund. So I said I could take this up with the BBB and he told me to call back after contacting BBB. Their ticketing purchasing online is deceiving because it doesn't represent what the airline has to offer. It gives you the cheapest tickets and then charges four times the original amount to add bags or seat selection. I just want a refund of my money and this report to stay so others know to do their research before using this company.

  Customer Answer

  Date: 02/08/2024

  Attempting to contact an "available supervisor" and of course there is not one available. They keep saying someone will call me back. So now I wait. I want a refund of my money and for people to know not to deal with the folks.

  Business Response

  Date: 03/09/2024

  Dear *******,
  
  Thank you for describing your concerns. We regret that you experienced dissatisfaction.
  
  We wish to confirm that we have looked into your complaint, re-checked the details of your booking and observed that the luggage was correctly advised to you as US$ ******. You were given the accurate fare for baggage by our manager who contacted you in relation to your dissatisfaction. We are not able to see the prices for the seat selection at this moment as your travel dates are now passed.
  
  We apologize for the behavior in which your query was handled dated Feb 07, 2024. We understand the incident must have been unpleasant for you. The executive in question will receive a strict feedback and re-training during the next 48 working hours so he will be better prepared to serve all our customers. We are committed to ensuring that all our customers receive the highest level of service and respect they deserve.
  
  Once again, we apologize for any inconvenience or frustration this situation may have caused. We value your business and thank you for your understanding.
  
  Regards,
  *******************
  Manager - Customer Resolutions Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)
   : ******************* <**********************************************>

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked travel through travelopick.com and their customer service phone # doesnt work. They took my credit card info and never booked a flight. They kept me on the phone as long as possible until i realized they were scam artists.

  Business Response

  Date: 10/03/2023

  Dear ******,
  
  
  Greetings from *****************.com.
  
  
  We are writing to you in reference to the BBB complaint under complaint number ********. We studied your complaint and tried to fetch your reservation details. We attempted to retrieve your reservation using the email address provided via the complaint ********************** your contact number *************) and with your & your son's first & the last name (separately) as the passenger and credit card holder but were unable to locate it. We would request you to make sure if your reservation was booked via travelopick.com. If it was, we would request you to provide us your Travelopick booking reference number or the confirmation email, so that we may retrieve the details of your booking, interact with you and resolve the dissatisfaction presented.
  
  
  Though after going through the details of your complaint we see it highly probable that this transaction was transacted by a similarly named organization and due to the names being similar, you have placed a complaint for travelopick.com; in error.
  
  
  In case you have any questions or concerns, please feel free to contact me directly. I am contactable via the below contact details and will be glad to assist you. You may simply reply to this email, write to us at ******************************* or contact our customer support team @ ***************** anytime.
  
  
  Regards,
  *******************
  Manager - Customer Resolution Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
   Direct Line : ************** (Call availability: 1100-2000 hours EDT)

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2023 I contacted Travelopick at ************ to purchase a seat selection for a flight that I had on ******** from *** ******** to *** **********. I did this because Jet Blue was not giving me the option to chose my seat and I did not want to wait for the day of the flight. They sold me seats 22E, and 22F for $254.00. I paid for it with my bank card. Booking Reference No. *******. As the date was approaching for the flight, I realized that the JetBlue confirmation never showed my seat selection so I contacted them to confirm it at **************. They told me those seats were not mine and they had no idea who Travelopick was. Told me it sounded to be fraudulant. I immediately called the number on the confirmation ************** and was told only one person there could help and he was not there but he would call me back. I call over 6 additional times and was given the same answer. The person never called. On June 19 2023, I called my bank to report the transaction which they are currently still working on. Two days before the flight, I called JetBlue again with my situation and they graciously assigned me seats as a courtesy to the situation. At this time, I am only requesting my money back as they did not get me the seats that they sold me. My financial institution is ******************** My Jet Blue flight was #VWGHDB June 17,2023. Needless to say, I paid for seats on a flight which I never was able to use

  Business Response

  Date: 07/28/2023

  
  From: Care TOP 
  Sent: Saturday, July 29, 2023 4:41 AM
  To: ******************** <********************>
  Subject: Complaint Closure - ***************************** - Complaint ID: ******** - Booking ID: *******
  

  
  Dear *******,
  
  Thank you for discussing your concern with us. We regret that you experienced dissatisfaction while interacting with our support team.
  
  We wish to confirm that we have looked into your complaint, discussed these issues with you and informed you that the request for seat numbers 22E and 22F were sent to the airline with the requested fee, but the same was rejected. Hence, we assured you a refund of US$ ****** from the company's account. The refund will be processed to the original form of payment with a maximum time frame of **** business days.
  
  We hope that you are satisfied with the resolution of your complaint. Please assure the same with a response to this email. Kindly let us know, if there is anything else you would like to discuss with us.
  
  Thank you for taking the time to raise your concern with us. We view all complaints as an opportunity to improve the services we deliver and appreciate your assistance in the improvement of the services we provide.
  
  Regards,
  *******************
  Manager - Customer Resolution Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)
   : ******************* <**********************************************>

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertised a price for a flight ticket. They send me confirmation then they canceled my flight 4 days later. I found out 3 days before my flight to what they responded I should have been aware of my phone ringing for updates. They then wanted to charge me **** for something they charged me 420 at first. I lost days off work, reservation for hotel and auto. Plus the emotional damage they did.

  Business Response

  Date: 07/13/2023

  From: Care TOP <*******************************>
  Sent: Friday, July 13, 2023
  To: ******************** <********************>
  Subject: Complaint Closure - Complaint ID: ******** - ************************* - Booking ID: *******
  
  Dear *****,
  
  Thank you for discussing your concerns with us. We regret that you faced dissatisfaction.
  
  We wish to confirm that we have looked into your complaint under BBB complaint ID ******** and the details of your booking. We observed that there was a major schedule change and we were informed that your flights were cancelled by AeroMexico. We tried to work with you and offered you different options that could have been appropriate. You contacted the next day on Nov 06, 2022 and requested for a cancellation of the booking. We cancelled your booking as per your request and you were given a travel credit of US$ ****** with the conditions being this credit to be used within 1 year of the date of issuance. A new travel reservation must be placed by Thu, Sep 14, 2023. At the time of re-booking, an airline penalty fee of ****** USD in addition to the difference in fares (depending on the availability of flights) will be applied. Credits will be applicable exclusively with Aero Mexico.
  
  We noticed that you contacted us dated Jan 03, 2023 wanting to use the credit and confirm a booking. You were given the difference in fare after applying the credit under your original tickets and you wanted to check the same with your father and then decide whether to proceed. A similar interaction can also be seen dated Jan 30, 2023. In order to make sure that we offer you the most economical fare considering your travel needs, please feel free to connect with me directly @ *****************. Alternatively, you may write to ******************************* and expect a response within ***** working hours.
  
  Regards,
  *******************
  Manager - Customer Resolution Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)
  
  
  

  Customer Answer

  Date: 07/13/2023

  The dates provided in their response is not the dates I am questioning or the booking. The booking I am speaking was for June 30 2023 to july 3 2023.

  Customer Answer

  Date: 07/17/2023

  I am rejecting this response because:   The dates provided in their response is not the dates I am questioning or the booking. The booking I am speaking was for June 30 2023 to july 3 2023.

  Business Response

  Date: 07/21/2023

  From: Care TOP
  Sent: Friday, July 14, 2023 8:34 AM
  To: ********************************* <********************>
  Subject: Re: Complaint Closure - Complaint ID: ******** - ************************* - Booking ID: *******
  
  Dear *****,
  
  Thank you for your prompt response.
  
  We apologize if you can't relate to the booking ID in reference to our last email. We request you to provide your Travelopick Booking Reference number so that we can investigate this matter and provide you with a resolution, at the earliest.
  
  Please feel free to connect with me directly @ *****************. Alternatively, you may write to ******************************* and expect a response within ***** working hours.
  
  Regards,
  *******************
  Manager - Customer Resolution Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)