Complaints

This profile includes complaints for Bluesky Tours Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bluesky Tours Inc.

  539 W Commerce St STE 573 Dallas, TX 75208-1953

• 

  Bluesky Tours Inc.

  4425 W Airport Fwy STE 137 Irving, TX 75062-5829

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2023 I contacted Travelopick at ************ to purchase a seat selection for a flight that I had on ******** from *** ******** to *** **********. I did this because Jet Blue was not giving me the option to chose my seat and I did not want to wait for the day of the flight. They sold me seats 22E, and 22F for $254.00. I paid for it with my bank card. Booking Reference No. *******. As the date was approaching for the flight, I realized that the JetBlue confirmation never showed my seat selection so I contacted them to confirm it at **************. They told me those seats were not mine and they had no idea who Travelopick was. Told me it sounded to be fraudulant. I immediately called the number on the confirmation ************** and was told only one person there could help and he was not there but he would call me back. I call over 6 additional times and was given the same answer. The person never called. On June 19 2023, I called my bank to report the transaction which they are currently still working on. Two days before the flight, I called JetBlue again with my situation and they graciously assigned me seats as a courtesy to the situation. At this time, I am only requesting my money back as they did not get me the seats that they sold me. My financial institution is ******************** My Jet Blue flight was #VWGHDB June 17,2023. Needless to say, I paid for seats on a flight which I never was able to use

  Business Response

  Date: 07/28/2023

  
  From: Care TOP 
  Sent: Saturday, July 29, 2023 4:41 AM
  To: ******************** <********************>
  Subject: Complaint Closure - ***************************** - Complaint ID: ******** - Booking ID: *******
  

  
  Dear *******,
  
  Thank you for discussing your concern with us. We regret that you experienced dissatisfaction while interacting with our support team.
  
  We wish to confirm that we have looked into your complaint, discussed these issues with you and informed you that the request for seat numbers 22E and 22F were sent to the airline with the requested fee, but the same was rejected. Hence, we assured you a refund of US$ ****** from the company's account. The refund will be processed to the original form of payment with a maximum time frame of **** business days.
  
  We hope that you are satisfied with the resolution of your complaint. Please assure the same with a response to this email. Kindly let us know, if there is anything else you would like to discuss with us.
  
  Thank you for taking the time to raise your concern with us. We view all complaints as an opportunity to improve the services we deliver and appreciate your assistance in the improvement of the services we provide.
  
  Regards,
  *******************
  Manager - Customer Resolution Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)
   : ******************* <**********************************************>

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely advertised a price for a flight ticket. They send me confirmation then they canceled my flight 4 days later. I found out 3 days before my flight to what they responded I should have been aware of my phone ringing for updates. They then wanted to charge me **** for something they charged me 420 at first. I lost days off work, reservation for hotel and auto. Plus the emotional damage they did.

  Business Response

  Date: 07/13/2023

  From: Care TOP <*******************************>
  Sent: Friday, July 13, 2023
  To: ******************** <********************>
  Subject: Complaint Closure - Complaint ID: ******** - ************************* - Booking ID: *******
  
  Dear *****,
  
  Thank you for discussing your concerns with us. We regret that you faced dissatisfaction.
  
  We wish to confirm that we have looked into your complaint under BBB complaint ID ******** and the details of your booking. We observed that there was a major schedule change and we were informed that your flights were cancelled by AeroMexico. We tried to work with you and offered you different options that could have been appropriate. You contacted the next day on Nov 06, 2022 and requested for a cancellation of the booking. We cancelled your booking as per your request and you were given a travel credit of US$ ****** with the conditions being this credit to be used within 1 year of the date of issuance. A new travel reservation must be placed by Thu, Sep 14, 2023. At the time of re-booking, an airline penalty fee of ****** USD in addition to the difference in fares (depending on the availability of flights) will be applied. Credits will be applicable exclusively with Aero Mexico.
  
  We noticed that you contacted us dated Jan 03, 2023 wanting to use the credit and confirm a booking. You were given the difference in fare after applying the credit under your original tickets and you wanted to check the same with your father and then decide whether to proceed. A similar interaction can also be seen dated Jan 30, 2023. In order to make sure that we offer you the most economical fare considering your travel needs, please feel free to connect with me directly @ *****************. Alternatively, you may write to ******************************* and expect a response within ***** working hours.
  
  Regards,
  *******************
  Manager - Customer Resolution Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)
  
  
  

  Customer Answer

  Date: 07/13/2023

  The dates provided in their response is not the dates I am questioning or the booking. The booking I am speaking was for June 30 2023 to july 3 2023.

  Customer Answer

  Date: 07/17/2023

  I am rejecting this response because:   The dates provided in their response is not the dates I am questioning or the booking. The booking I am speaking was for June 30 2023 to july 3 2023.

  Business Response

  Date: 07/21/2023

  From: Care TOP
  Sent: Friday, July 14, 2023 8:34 AM
  To: ********************************* <********************>
  Subject: Re: Complaint Closure - Complaint ID: ******** - ************************* - Booking ID: *******
  
  Dear *****,
  
  Thank you for your prompt response.
  
  We apologize if you can't relate to the booking ID in reference to our last email. We request you to provide your Travelopick Booking Reference number so that we can investigate this matter and provide you with a resolution, at the earliest.
  
  Please feel free to connect with me directly @ *****************. Alternatively, you may write to ******************************* and expect a response within ***** working hours.
  
  Regards,
  *******************
  Manager - Customer Resolution Team
   : ******************************
  ? Support Team : ***************** (Call availability: 24 X 7)
  ? Direct Line : ************** (Call availability: 1100-2000 hours EDT)

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12th, I tried to change my flight through travelopick from June 14th to June 16th. I was charged nearly $1600 for the change, and told that my tickets would be emailed to me I the morning. When I didn't see the tickets this morning, I called and was told they were still waiting for confirmation from the airline. I asked if there was any chance at all that the airlines wouldn't confirm my tickets, and the travelopick agent assured me that there was no possibility of that happening. I booked a hotel by the airport for the night of the 15th, since the new flight on the 16th would leave too early for me to get there from home (I have to take a ferry). 3 hours later, a travelopick agent called to say that the airline denied my "request" for tickets on the 16th (a $1600 "request"), but that I could get a flight on the 15th, if that would work for me. I agreed to those changes, which cost me (at minimum) the cost of the non-refundable hotel room, and was again told to wait for my tickets to be sent by 9am tomorrow. I asked again if there's any chance the airline will not send confirmation, and was promised that I will really get my tickets this time. I am doubtful this will actually happen, and I'm furious that travelopick would take $1600 for tickets that don't exist. I am traveling for work and cannot afford to lose any more time or money to this scam of a business. I need immediate confirmation of my tickets, which I have paid for and then some.

  Business Response

  Date: 06/21/2023

  Hi Team,

  We checked the case and found that the customer requested to make changes to the outbound flights to travel on June 16 from *** - ******* - ************* to *** - **** - ***** and return on June 20 to *** - ******* - *************. We tried to make changes to the flights however due to Airline restrcitions the changes did not go through for June 16. We contact the customer back and informed that the changes could be confirmed for June 15 instead of June 16 as per the Airline, to which the customer agreed. She approved the changes on Acknowledgement email. The changes were confirmed and an E-Ticket Confirmation was sent to the customer with the New Travel dates. We have provided the copy of the email that was sent to the customer with the changed dates, with the timestamps.

  We tried to contact the customer today, June 21, and got rolled over to her voicemail. We left a detailed voicemail for her to refer to and contact us back. An email is also sent to the customer confirming her changes were done, as per her resolution she seek in her complaint as well.

  We are yet to hear back from the customer and understood that it was best to keep the BBB informed too.

  Please look into resolving the complaint or advise for any further action required to assist the customer further on it.

  Regards,

  Travelopick Team

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like this agency is a scam. I trusted travelopick.com d/t high reviews. I went ahead and booked a reservation on April 22 at around noon time. I waited until night time for the etickets for hours and was told I will get them before midnight. Midnight passed, no tickets. I used their chat again at around 2 am when I was at work, and I was told I will get them in 2-4 hours and assured not to worry. Its already 11 am, and there were no tickets. Reservation was still in process. I was worried because disclaimer says the reservation does not guarantee the price of the tickets. It can fluctuate. I decided to cancel the reservation because I was able to get tickets at a slightly lower price from the airline directly. I didnt know I was going to get charge for $50 for the two reservations. I did not see a disclaimer about this. I even took a screenshot of my confirmation. Nothing says about the specific cancellation fee amount. I really thought its free cancellation if cancelled within 24 hours thats why I was confident to book with them. I feel like its too expensive for a reservation when I didnt even receive any tickets. I was told they will not cancel my reservation, and I will not get a refund, so I was forced to pay the $50. I would like my $50 back.

  Customer Answer

  Date: 04/28/2023

  Business resolve my issue. Please close my complaint request. Thank you!

  Customer Answer

  Date: 04/28/2023

  Business has resolved my issue. Please close my complaint request. Thank you!

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday 11/02/22 I looked for a flight to cancun from Fort Lauderdale FL I happened to get to this business (which oddly and suspiciously operates in different names) i looked for specific dates for my flight because of a medical procedure that was scheduled for me there for it had to be a specific date. I entered my information and my credit card details of course and booked the flight, also i paid for flight insurance "just in case". Later on i received an email indicating different dates for my travel and i need to click a button to confirm and so i call their customer service and i was informed that this was the cheapest flight available and any other flight for the dates i needed was about $180 plus the $422 that i was charged for the initial flight, i come to understanding that its too expensive for what i was looking for so then i asked to cancel but then i was informed that i had to pay the $30 for the flight insurance and another 39 in fees total $69 for absolutely nothing! I called for cancel within the same hour of booking so basically i believe nothing was done and also i wasn't charged yet on my credit card for the flight which assured me that nothing was done yet. The representative put me in a spot of either pay extra $180 for the flight you need or cancel and pay us $69 and its all because They changed the dates on me, so i go ahead and tell him cancel everything its all smelling like a scam to me then he told me that he has to send me an email of cancelation and in that email i have to click an "i acknowledge" button for him to cancel... as soon as he canceled i was charged 69 dollars! Mind you i wasn't charged for the flight or booking or nothing yet this whole time but for canceling they charged right away. Also the representative told me that if i book the flight directly with Spirit airlines they will put me on hold and i wont have a flight which spirit after confirmed that it was a selling technique of the travel agent. I want $69 back.

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/11/03) */ From: ***** ***** <******************> Sent: Friday, November 4, 2022 2:16 AM To: Mason K*** <**************************> Subject: Re: Complaint Closure - BBB Case # ******** - ***/***** ***** I'm happy with the resolution Provided ok to close complaint. ***** On Thu, Nov 3, 2022, 4:42 PM Mason K*** <**************************> wrote: Dear ***/*****, Thank you for discussing your concerns with us. We regret that you experienced dissatisfaction with the information on the website and rejection of your booking. We wish to confirm that we have looked into your complaint, discussed these issues with you and agreed to resolve it with a refund of US$ 30.00 to be processed back to the original form of payment. The refund may take 7-10 business days to be presented on your statement, depending upon your financial institution. We hope that you are satisfied with the resolution of your complaint and request you to reply to this email mentioning the same. Please let us know, if there is anything else you would like to discuss with us. Thank you for taking the time to raise your concerns with us. We view all complaints as an opportunity to improve the services we deliver and appreciate your assistance in the improvement of the services we provide. Regards, Mason K*** Manager - Online Reputation Management : ******************* Support Team :****************** (Call availability: 24 X 7) Direct Line : ************** (Call availability: 1100-2000 hours EDT) : Mason K*** <**************************>

• Initial Complaint

  Date:10/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm experiencing issues with receiving a receipt from travelopick. We have attempted to retrieve a receipt for several days now. Please assist, as it seems as though we are receiving excessive runaround.

  Business Response

  Date: 12/30/2022

  Business Response /* (1000, 5, 2022/10/21) */ Dear ******, Thank you for discussing your concern with us. We regret that you experienced dissatisfaction. We wish to confirm that we have looked into your complaint, re-checked the details of your booking and observed that you contacted us dated Oct 15, 2022 at about 2205 hours requesting for a receipt of the payment. According to the documentation you were advised that the same will be sent to your email within 24-48 hours. We see that there was an invoice for purchase sent to you dated Oct 17, 2022 at about 1400 hours. In case you didn't receive the invoice/receipt sent to you, you may contact me directly or our Support Team anytime. We are also attaching a copy of the invoice in this response for complaint; just for your reference. Please let us know, if there is anything else you would like to discuss with us. Thank you again for taking the time to raise your concerns with us. Regards, Mason K*** Manager - Online Reputation Management : www.travelopick.com Support Team : +1 (254) 638 0057 (Call availability: 24 X 7) Direct Line : (615) 541 2626 (Call availability: 1100-2000 hours EDT) : Mason K***

• Initial Complaint

  Date:09/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 17, 2022, I purchased airline tickets to Charleston, SC for traveling date of Sept. 7, 2022-Sept. 14, 2022. They charged $438.40 to my card. $74 of that was a baggage charge. When I got to the airport, I had to pay for my baggage to be checked. So Travelopick took $74 for no reason and won't give me my money back. It is impossible to understand their customer support on the phone, and no one will call me back to help me with this issue. They just keep transferring me and then telling me they'll call me back, but they never do. I really need my money back to use it to pay when I check my baggage on the way back. Please help me.

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 8, 2022/10/03) */ From: Mason K*** Sent: Tuesday, October 4, XXXX X:XX AM To: *****************@gmail.com <*****************@gmail.com> Subject: Re: Complaint Closure - BBB Case # ******** - ******* **** Dear *******, Thank you for responding to BBB about your concern with the resolution provided. I believe that there has been a misconception, regarding the refund that was to be processed. In accordance to our telephonic conversation and the email below, we were suppose to process the refund to you once we receive a response from you end. We still request you to respond to this email and we will be glad to get the refund processed to you, as per our assurance. Looking forward to your response. In case of any further query or concern, please do not hesitate to contact me directly using the below contact. Alternatively, you may also choose to contact our support team anytime. Regards, Mason K*** Manager - Online Reputation Management : www.travelopick.com Support Team : +1 (254) 638 0057 (Call availability: 24 X 7) Direct Line : (615) 541 2626 (Call availability: 1100-2000 hours EDT) : Mason K*** From: Mason K*** Sent: Thursday, September 15, 2022 1:49 AM To: *****************@gmail.com <*****************@gmail.com> Subject: Complaint Closure - BBB Case # ******** - ******* **** Dear *******, Thank you for discussing your concerns with us. We regret that you experienced dissatisfaction with the information on the website and rejection of baggage confirmation request. We wish to confirm that we have looked into your complaint, discussed these issues with you and agreed to resolve it with a refund of US$ 74.00 to be processed back to the original form of payment. The refund may take 7-10 business days to be presented on your statement, depending upon your financial institution. We hope that you are satisfied with the resolution of your complaint and request you to reply to this email mentioning the same. Please let us know, if there is anything else you would like to discuss with us. Thank you for taking the time to raise your concerns with us. We view all complaints as an opportunity to improve the services we deliver and appreciate your assistance in the improvement of the services we provide. Regards, Mason K*** Manager - Online Reputation Management : www.travelopick.com Support Team : +1 (254) 638 0057 (Call availability: 24 X 7) Direct Line : (615) 541 2626 (Call availability: 1100-2000 hours EDT) : Mason K***

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/04/2022 I was online looking to book an airflight and I spoke to a travel agent at TRAVELOPICK 832-422-9546. He took my debit card information and sent me an acknowledgement email and said I needed to complete this process for them to authorize the payment. I told him I found a more reasonable offer and I declined to finish the acknowledgment from their email. He became angry and short tempered because I declined. I Also questioned why his final price was $100 more than the online offer. The online offer was $466.00 and their price was $569.00 the travel agent, (I couldn't pronounce his name? which I believe was a fake) after becoming angry he hung up the phone on me. An hour later I noticed an unauthorized debit from Travelopick through my financial institution for $569.00 I have reached to my bank and explained the fraud issue and they blocked my card. This type of unethical business should be punished and they should be fined. This has caused me a great deal of frustration, inconvenience of my time, and mistrust in dealing online with businesses over the phone. Thank you in advance for your time and concern in helping me resolve this unjust atrocity with Travelopick.

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/08) */ Dear ******, Thank you for bringing this concern to our attention. We regret that you experienced dissatisfaction while interacting with our support team. We wish to confirm that we have looked into your complaint, re-checked the details of your interaction with the support team and observed that you were in the process of booking a reservation on the call and gave not only your consent, but your name & card details to the person assisting you. With your consent he made the booking for you, but you found a cheaper fare elsewhere. The support team member informed you that he has booked the reservation but if you wish it can be cancelled. We now see that your reservation has been cancelled with a full refund according to your request. The refund of US$ 569.00 has been processed towards the original form of payment and will be credited within 7-10 business days depending upon your financial institution. There is no refund service fee being charged to you in this case. The details of this refund are as below: * Return Card - Visa ending in 7345 * Transaction ID - XXXXXXXXXX * Invoice Number - XXXXXXX * Authorization Code - XXXXXX * Return Amount - US$ 569.00 Please let us know, if there is anything else you would like to discuss with us. We thank you for taking the time to raise your concerns with us. Regards, Mason K*** Manager - Online Reputation Management : www.travelopick.com Support Team : +1 (254) 638 0057 (Call availability: 24 X 7) Direct Line : (XXX) XXX XXXX (Call availability: XXXX-XXXX hours EDT) : Mason K***

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2021 the transaction took place for a ticket to India. As time progressed, my father , who the ticket was for Didn't feel safe going to the destination due to the number of COVID cases. We plead for a refund but the travel agency refused to do so, Instead they gave us a voucher that expired May 2022. According to their policy, he would have to book and travel before May 2022. This meant that , not only were they in possession of our funds , but in control of when we can travel. Knowing that we have an event in December of 2022, we asked for an extension. They extended to November 2022. I asked multiple times if I can book before November but travel in December. I was told yes. Fast forward to now, I called to use the voucher for itinerary in December. They refused to use it. Till this day, they are forcing me to travel at a time of their choosing. They already have my money, why are they forcing my dad to travel at their time of choice. Etihad Airlines was the Carrier and Travelopick was the booking agency

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/07/25) */ From: Mason Kemp <**********@travelopick.com> Sent: Tuesday, July 26, XXXX X:XX AM To: ******@gmail.com <******@gmail.com> Subject: Complaint Closure - BBB Case ID # XXXXXXXX - Booking ID # XXXXXX Dear Mr. *****, Thank you for discussing your concerns with us. We regret that you experienced dissatisfaction. We wish to confirm that we have looked into your complaint, reverified the details of your booking and observed that you contacted us several times regarding the cancellation policy of the ticket in contention. Every time you contacted us dated Dec XX XXXX, Jan XX XXXX, Jan XX XXXX, Jan XX XXXX, Jan XX XXXX or Jan XX XXXX we gave you a uniform information, that if you cancel the ticket you will have a future credit valid to be used for travel before 15th November 2022; but you never agreed to the same and never gave us the authorization to cancel the ticket. Hence, in order to use the ticket for your preferred dates, we request you to contact the airlines and they will be able to inform you about their policy regarding the same or make any exception to it. Please let us know, if there is anything else you would like to discuss with us. Thank you for taking the time to raise your concerns with us. Regards, Mason Kemp Manager - Online Reputation Management : www.travelopick.com Support Team : +X (XXX) XXX XXXX (Call availability: 24 X 7) Direct Line : (XXX) XXX XXXX (Call availability: XXXX-XXXX hours EDT) : Mason Kemp <**********@travelopick.com>

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They use trickery & other unethical methods to dupe & to take advantage of those looking for a bargain, with egregious & unjustified fees! I booked a flight with this agency for $387.21, which came with something called "Flight Refund Assurance" for an additional $61.95. I paid the extra fee, because they promised a refund with no questions, & it appeared to be a legitimate, convenient service to set my mind at ease. However, they did not provide a refund, & the additional fee did not protect my flight at all. The customer service agent that I spoke to even confessed that the additional fee did nothing to protect against flight cancellation. Ultimately, I had to cancel my flight due to covid infection & the resulting complications. Instead of a refund, I received an ecredit from the agency, for Delta Airlines for $387.21, which is what I would've received without the additional $61.95. They also charged an "Enhanced Seat Assignment Fee," $8 per seat, per flight, for a total of $16, which Delta Airlines does not even charge for choosing your seats in advance! This fee is also not disclosed until after one has already chosen the seats in the system. It is an obvious scam, & I only wish I had looked at other reviews before booking with them! I am satisfied with the ecredit, if that is the only way to resolve it with Delta, but I am demanding the other fees of $61.95 & $16, be refunded to me, for a combined total of $77.95, in whatever method is convenient, but I would prefer it be debited directly back to my account. This is a last resort, before I file a lawsuit in Texas, Hong Kong, or both!? Here are the same types of complaints posted in reviews on Facebook, just as examples!!

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/29) */ From: ****** ******* <***********@gmail.com> Sent: Friday, July 29, XXXX X:XX AM To: Mason Kemp <**********@travelopick.com> Subject: Re: Complaint Closure - BBB complaint/case ID XXXXXXXX - Booking ID : XXXXXXX Thank you for your response! I am satisfied with the resolution, & the complaint can be closed! ****** ******* On Thu, Jul 28, 2022, 4:00 PM ***** **** <**********@travelopick.com> wrote: Dear Mr. *******, Thank you for discussing your concerns with us. We regret that you experienced dissatisfaction. We wish to confirm that we have looked into your complaint, discussed these issues with you and have mutually agreed to resolve this complaint under BBB complaint/case ID XXXXXXXX with a refund of "Refund Service" (a non-refundable component of your booking) for US$ 61.95 to be processed back to you. We hope that you are satisfied with the resolution of your complaint. Please let us know, if there is anything else you would like to discuss with us. Thank you for taking the time to raise your concerns with us. We view all complaints as an opportunity to improve the services we deliver and appreciate your assistance in the improvement of the services we provide. Regards, Mason **** Manager - Online Reputation Management : www.travelopick.com Support Team : +X (XXX) XXX XXXX (Call availability: 24 X 7) Direct Line : (XXX) XXX XXXX (Call availability: XXXX-XXXX hours EDT) : Mason **** <**********@travelopick.com> Consumer Response /* (2000, 7, 2022/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)