Reviews

*************************** of ************** is absolutely horrendous when it comes to property management. We were in need of a good property management company to help manage the ****************** (115 units) downtown and were promised excellent service with an "All hands on deck" mentality to get through the transition of companies and then they assured us we would be under great managment care once we were completely setup in ***** days. Eight months in and we had to fire them for mismanagement, lack of transparency, lack of reports, not paying vendors on time, not disclosing the movement of funds, no response to tenants, and the list goes on and on. I can not for the life of me fathom how they continue to operate. Most likely because HOAs are primarily comprised of volunteers and to file a complaint, lawsuit or even criminal negligence would take a great deal of time and money. Quite honestly after their horrendouse management we no longer have the funds to pursue a criminal lawsuit but we are taking steps in that direction. When we left we discovered that they did not pay a majority of our vendors for the past 3-4 months and we were stuck with huge late fees and interest charges even though we had over six figures in our account balances. When diving into the numbers we discovered they would pay a vendor with their credit card and not use our funds then charge us the interest as well as a 20% charge (that as they claim was written in the contract) again when funds were available. We asked for reimbursement and they refused to correct it and said it was a legitatmate charge. The entire time we would ask questions about the financials and we were told they handle that at the home office and we would have to call ****************************************** was NO HELP AT ALL. Our "property manager" Crisiti ******* did her best but was given no training and the Management team and owner ******** *** should be be ashamed of the way they deceive and steal from their customers!

I would give negative stars if I could. This is our first year with Associa here. When the first bill for dues came, no one knew how their systems worked. The bill stated the dues would be late on 7/31/24. I went to pay the dues online a few days prior to that date; however, that's when I learned that they wanted $14 in "convenience fees" for the privilege of giving them my money. So instead, I sent a check. Which means the dues were late, yes, but not terribly. And if their printed bill was fully transparent about all of the fees, then it wouldn't have been an issue. So, I get hit with a late fee. They call them "handling fees." Here's the kicker: They don't tell you about fees. It's apparently up to you to know this through osmosis or mind reading. Fast forward to 11/24. Now I get a notice in the mail with a listing of all these fees that I had no clue about until right that moment. Fees, with interest charges, AND a fee to send me a certified letter, which I never received. Oh, and this lovely message included threats to have a lien placed on my home. ****. First notice I get and it includes threats.I disputed this with my HOA's board. They agreed to have all of my fees waived. I have it all in writing. They instructed Associa's manager, **** ********, to waive the fees. He didn't do it. Then I had to poke at him again because on Xmas Eve I received yet another nasty-gram from them, still threatening to place a lien on my home, along with even more fees tacked on. The board AGAIN instructed them to remove my fees. He again said he would. So what did he do? He had a $4.48 charge removed. So I poked AGAIN. This time he said that he doesn't know why it's not working. "Give it time." That was this morning.This afternoon, there is a brand-new $65 charge on my account. For "FILE CREDIT BUREAU." So not only have they NOT waived my fees as per the board's instructions but they're charging me for filing with credit bureaus so they can ruin my credit.

These people are the worst. They will send you violations for the stupidest thing, but when a request is made to clean or fix something years go by without them doing anything.