Complaints

This profile includes complaints for Associa Home Office - Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Associa Home Office - Dallas

  5401 N Central Expy STE 220 Dallas, TX 75205-3347

  
• 

  Waccamaw Management, LLC

  4102 Carolina Commercial Dr Myrtle Beach, SC 29579-4222

  
• 

  Associa

  17933 NW Evergreen Pkwy STE 200 Beaverton, OR 97006-7452

  
• 

  Associa Inc

  27051 Towne Centre Dr STE 200 Foothill Ranch, CA 92610-2819

  
• 

  Burg Management Company, Inc.

  2827 Joan Ave Bldg B Panama City Beach, FL 32408-4115

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continuously sent letters and has assigned fees/fines to multiple people living in my neighborhood. There is an ongoing thread on the app this company uses regarding this issue. Many homeowners, including myself, have attempted to contact the business continuously via multiple phone numbers and multiple email addresses. No one will respond. The only response anyone receives are more letters, more fees, and more fines.

  

  Business Response

  Date: 04/17/2025

  Thank you for taking the time to leave us feedback. Were sorry that you are frustrated that not all fines and fees have not been removed from the account. Each *************************** requirements are based upon their individual governing documents and standards set up by its governing body that is the decision maker and provides direction to management.
  
  Our branch has acted in accordance with and, more specifically, at the direction of the Board of Directors. As managing agent, Associa Arizona, is required to perform site visit and issue notices if concerns need to be corrected by owners.  It is important to mention that unmaintained properties may negatively impact the property value of the entire community.
  After a further review of the account, we can see that various team members have made contact,corrected issues have been closed in our systems and fines have been waived accordingly.
  
  We will forward your feedback to the Board of Directors for ******** community, however we cannot guarantee that they will continue to waive the fines and fees if the maintenance items are not all corrected in a timely manner.  Additionally, any owner has the option to attend the meetings of the Board of Directors and further discuss any community issue directly with the Board. 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Associa Carolinas is the *************************** for my homeowner's association. They assumed control of our accounts in January of 2025. A water assessment was paid in December to the prior management company and Associa failed to have those funds transferred to them when they assumed control of the account. ********************** has acknowledged in writing that the bill is paid and my account should show a credit for those funds, however they continue to leave the balance open on my account, have since added a late fee, and subsequently sent a letter threatening to send it to collections and place a lien on my property, I have called, emailed and contacted their messaging portal in excess of a dozen times over the past 4 months and cannot get them to resolve this issue and have never been able to get anyone to physically call me to address this.

  

  Business Response

  Date: 04/22/2025

   Our team has left a message for **** (she was missing a digit from her telephone number.  Our team did not speak with ****, we have reviewed the account and she has received credit for the prior balance from the prior management company.  There was a delay in the prior company sharing the prepaid and delinquent payment information, but it has been loaded into our system.

  Customer Answer

  Date: 04/22/2025

  I have reviewed the business response and accept this resolution. I spoke with someone today for the first time in 4 months, but upon reviewing my account they have corrected the incorrect balance and we are in agreement as to the current state of the account.  I would note, however, that while it does indeed look like a digit is missing from my phone number on the complaint filed with the BBB, the information in their system is correct. I have verified that numerous times when contacting their call center.  So while I appreciate the resolution, trying to insinuate that I was unreachable due to a missing digit is a stretch to say the least.

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against Blue Mountain Community Management at ***************************************************************************** I am writing to formally lodge a complaint against ****************************************** regarding their failure to fulfill their contractual obligations and provide adequate service to our homeowners' association. Since Jan. 29th, 2025, their lack of responsiveness and professionalism has caused significant frustration and operational delays for our community. Our contract with ************* stipulates that they are required to provide eight hours of service per month. However, we have not observed any meaningful service during this time. ************* has responded to only a fraction of calls and emails from the board and from vendors. This lack of responsiveness has left us unable to address essential management tasks in a timely manner. As an example, we contracted Five Star Painting to paint all units in our community this year. A down payment is due to the vendor to secure a contract and for scheduling, but ************* has failed to return Five Star Paintings calls to arrange payment. This delay jeopardizes the project timeline and creates unnecessary complications for our community. We believe Blue Mountain is in breach of their contractual obligations and are concerned about their ability to effectively manage our HOA moving forward. We kindly request your assistance in addressing this matter and holding Blue Mountain accountable for their actions. In summary, we are seeking the following: one, a refund for any charges since Jan. 29th, 2025, when our previous Community Manager retired (Feb. Expenses were $1,275.56 and March finances hasnt been posted) as recompense for breach of contract since **** ******** departure; two, respond to Five Start Paining and arrange payment so we secure a contract; three, proof of the contracted service of 8 hours per month since Jan. 29th and for every month going forward.

  

  Business Response

  Date: 04/21/2025

  The current manager is working directly with the client to resolve the outstanding billing issue, which is a result of the lack of proper paperwork from the vendor. We will provide the information on the contracted eight hours of service, which includes collecting assessments, coding and paying bills, producing financials, conducting compliance visits and processing compliance letters, monitoring TownSq requests, answering phone calls and emails, along with providing direct service to the Board. Once we provide the requested proof of the eight hours of service, we will take a look at any gaps in service to determine if a credit off of the low management fee is appropriate and will communicate directly with the entire Board of Directors.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a resident of one of ***'s properties under management, my vehicle was towed from a legal parking spot after being reported to the towing company (**********) as "abandoned". Per policy, abandoned vehicles have not been moved in 10 days and will have a warning sticker placed for 5 days prior to towing. My vehicle was last driven and parked on Sunday and towed on Tuesday morning. When I asked why, both the towing company and the *** said it was "abandoned". I showed them photographic evidence of my car being moved (from a doorbell camera) less than 48 hours prior. After this, they claimed my vehicle tags were expired (as the plate was out of state). They provided no proof of expired tags. They refused to admit fault. Even if tags were expired, it is perfectly legal to have expired tags on private property and this vehicle in no way met the policy definition of "abandoned". There was no advanced notice of towing nor tags on the van at the time of towing. Communicating with the *** was very difficult. They use a call center and then responded only by email. Responses were significantly delayed and they refused to make amends for inappropriately applying the parking policy. Beyond this, they raised *** fees without approval from residents and took over property management from a different company without resident approval. They have a yelp page with primarily 1 star reviews and a ****** page that is flooded with obviously fake and vague reviews. They provide poor customer service and deceive their residents. I would never do business with this organization again. Supporting documents have already been supplied to the business.

  

  Business Response

  Date: 04/14/2025

  Thank you for taking the time to share your concerns.
  
  Please know that HRW acts solely at the direction of the Associations Board of Directors. We do not independently tow vehicles, issue fines, or change assessments. Towing actions are carried out based on board-approved policies and in response to reports received, in accordance with the Associations governing documents. Likewise, decisions regarding dues or management company selection are made by the Board in alignment with the communitys bylaws and covenants.
  
  We understand this matter was previously brought to the Boards attention, and based on our knowledge, the Board has been in direct communication with the involved party, and the owner of the unit has also been notified of the action/conversation being initiated. Additionally, we understand that the Board has been working to navigate the cost component of the incident with the Tenant. 
  
  While HRW does not make these decisions independently, we remain committed to assisting wherever possible to support the Board and the community. If there are additional questions or concerns, we encourage you to reach out to the Community Manager you have been working with, and we are happy to help facilitate further clarification with the Board as needed.
  
  Thank you again for bringing this matter forward.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around April 7, 2025 I went to my online account to pay my Homeowners Association Fees.The name of the Homeowner Association is ***** Trace which is managed by Homeside Properties at ***************************************************** my surprise there was a charge of $870 in attorneys fees. I never received any notice.I searched my online account to see if a statement or explanation could be found. There was none.This is not the first time they placed unknown attorneys fees on my account.Reportedly the ***** *********** has been calling residents if theres a problem. I have lived there almost 20 years and have never received a phone call just a bogus lawsuit that had to be Dismissed.The annual budget shows the Homeowners Fees already include attorney fees, so why charge homeowners again for attorneys fees.This looks like price gouging or doubling billing. Either way its a bad business practice to make rush judgments on any homeowner without proper notification.

  

  Business Response

  Date: 04/18/2025

  Thank you for your outreach and inquiry through the Better Business Bureau. Our records indicate that the charge in question was removed on April 9, 2025. For convenience, we have enclosed a transaction history for the property. Please note that there remains an outstanding assessment balance of $130.00 as the assessments were raised in 2025. This balance is currently reflected and viewable via the online portal, TownSq, which Ms. ***** recently accessed to make a payment. Should Ms. ***** have any further questions or require additional assistance, she is welcome to contact Homeside Properties directly. Our team will be happy to respond promptly.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the *** several times to address the leak issue at my condo. The ceiling caved in and still no urgency from the ***. Now that I am trying to sell this unit, the management at Associa ********************* Concepts ************ is not responding to buyer's mortgage company to give them the information they are looking for so we can move on to closing on my unit. The mortgage company has contacted their Manager **** **** several times and no response. I tried to call him and e-mailed him, still no response. We were supposed to close on this unit last week but because the buyer's mortgage company is not receiving the information they need, the closing have been postponed several times. My life and the buyer's life is on hold because they are not responding.

  

  Business Response

  Date: 04/17/2025

  The requested information was provided to the mortgage company and the closing was successful.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received unexpected charges from this company, that oversees the condo management at 588 Condos in Dallas, **. I spoke with *** and although we acknowledged that much of this was in large part due to a confusion created by a transition with the former outgoing HOA manager, she was not helpful beyond this and directed me to speak with "Somerset".Weeks before this I proactively tried to contact Somerset directly, but there is no email address on their website. This would not be troubling per se in itself, however the phone number listed goes unanswered. The attachment shows calls made by me going back at least 45 days ago, in some cases intermittently throughout the day. I recently received a letter from ******** about my account that ended with "please contact Somerset Association Management at ************" - the exact number on their website and the one I have tried calling.Because this matter involves fees, and likely added fees, I am filing this complaint on the BBB because I am not confident that this is a common practice done to other tenants. I request Somerset explain what Formal Corrective Action will be taken against staff and what measures will be taken to ensure this does not happen going forward. I also expect direct contact so that I can finally speak with someone (other than *** who was unhelpful) to finally address the aforementioned fees.

  

  Business Response

  Date: 04/17/2025

  Our team has been in contact with Mr. *** to address his concerns.

  Customer Answer

  Date: 04/21/2025

  I have reviewed the business response and accept this resolution.  ***** from ******** reached out to me shortly after my initiation of this complaint and has been very responsive, understanding and helpful.  I am fine with closing out this case.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been encountering an ongoing issue with my Association ****************** since November of ******** part is the Association ************* does not respond to any complaints or issues in a timely manner or is not responsive whatsoever. When responsive it is not helpful, and responses are sporadic. I believe the management company is incorrectly charging me fees/late fees. When I brought this issue to the management company they responded to where the charges stem from. I confirmed this was paid and provided the proof as requested to have them removed.Since providing documentation of proof I had received another larger fee to which I brought this to the attention of the association. I was met with the response of $621.10 is one in the same but this was not the same referenced charge of $270.08 which was reflected on my online account for quite some time. I have yet to receive an update after following up numerous times. Since I have reached out regarding this issue, I have incurred additional incorrect late fees due to the delayed responses from the management company. Second part, in addition to the above I have inquired about repairs to my unit to which is supposed to be at the expense of the association with no response after numerous follow **** I understand I am not the only unit owner who is going through this as I have spoken to several neighbors that are experiencing the same lack of attention and unwarranted fees from this management. I have lived in this apartment for over ten years and have been through three different management companies and have never experienced this before or had invalid charges enforced. This has caused and is causing tremendous stress as this affects me financially. If someone can assist in enforcing Associa ************************* to correctly remove these charges and respond accordingly to my requests, it would greatly appreciated. Thank you.

  

  Business Response

  Date: 04/17/2025

  Please be advised that the owner has been informed that she paid the incorrect amount from July 2024 and December 2024.  As a courtesy, the late fees will be waived and the outstanding balance should be paid by the May 2025 billing.

  Customer Answer

  Date: 04/17/2025

  I have reviewed the business response and accept this resolution. I am paying the agreed upon total one time balance $60.00 in difference of association monthly fee from July 2024 - December 2024. Thank you. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To dispute all my fines that apply falsely to my account.

  

  Business Response

  Date: 04/09/2025

  We appreciate the opportunity to respond to Ms. ******* and acknowledge the documentation she has provided. Please note that our records indicate her account has been placed with the communitys legal counsel, ****** & *******, Attorneys at Law, as she referenced in her enclosed letter. Regrettably, as her concerns are considered attorney-client privileged, we are unable to address them directly. Ms. ******* should direct any inquiries or grievances to their firm. ****** & ******* can be reached at **************.

  Customer Answer

  Date: 04/15/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business handles the funds for the community of ********** in *************** where we owned a condo until June of 2024. In our settlement statement we were shown a credit in the amount of approximately $319.00 for additional dues withdrawn from our bank account to pay in advance for monthly *** **** that were for the month AFTER we had already sold the property . We were told by the Las Palmas HOA in AUGUST of 2024 that the credit was in process and we would be receiving a check shortly to our new home in **. Over nine months, and hundreds of phone calls to ********************* Concepts -our funds have STILL not been returned . No supervisor EVER returns our escalated calls as promised -and the organization known as the Las Palmas Condo Association has been completely useless in helping us receive our overpayment . We have also since learned multiple homeowners who have sold their property in ********** have also had their HOA payments paid in advance never returned to them from ******************** Concepts . They have illegally withheld our money for close to a YEAR now . The ******************** members who forward these monthly HOW funds to *** have been absolutely useless and at this point combative with us.

  

  Business Response

  Date: 04/14/2025

  Our team is actively working to address Ms. ******** concerns.