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          Associa Home Office - Dallas has 151 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAssocia Home Office - Dallas

            Property Management
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            In the complaint description on step 2 of the form, please provide the name of the association and any other name/address information associated with the account. This will help ensure your complaint is addressed in a timely manner.
            See all additional business information

            Contact Information

            5401 N Central Expy STE 220

            Dallas, TX 75205-3347

            Get Directions
            Visit Website
            (877) 277-6242

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            Customer Reviews

            1.12/5

            Average of 242 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            754 complaints closed in last 3 years

            296 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/14/2009

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Associa Home Office - Dallas has 151 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              5401 N Central Expy STE 220, Dallas, TX 75205-3347
              BBB File Opened:
              8/30/2007
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Started Locally:
              1/1/1979
              Business Incorporated:
              12/12/2001
              Accredited Since:
              9/14/2009
              Type of Entity:
              Corporation
              Alternate Business Name
              • Associa
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              • Community Solutions & Sales
              Business Management
              • Mr. Billy Rudolph, Director of Corporate Communications
              • Mr. Andrew Fortin, SVP External Affairs
              • Ms. Emily Baehner, Complaint Manager
              Contact Information

              Principal

              • Mr. John Carona, President/CEO

              Customer Contact

              • Mr. John Carona, President/CEO
              • Mr. Patrick Brensinger, Treasurer
              • Mr. Andrew Fortin, SVP External Affairs
              • Ms. Emily Baehner, Complaint Manager
              • Ms. Helen Eden Carona, Secretary
              • Ms. Allison Clark, Complaint Contact
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              754 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              we are sending this complaint letter to report to BBB that ************* ****** HOA inc did not perform its duty to serve for the whole community (************* ****** Subdivision) , we moved in dec 2020, the builder is ******** ******** group inc ( AC home) , both companies owned by Mr. **** *** ( with mobile ************), we paid usd1,400 per house on Hoa fee for year 2021, but unfortunately there is no service at all, we try to contact the builder and HOA ,but no response. the builder initiate the HOA and never send concerning documents or balance sheet to notify where the money we paid goes to . Never had a meeting to summon all residents here to discuss issue within community. we never know who is at HOA ,everything is in the dark. actually it is totally unprofessional ,early this year, it seems HOA is back from its "busy schedule", they place the name of subdivision at front gate, then HOA hire ******* community management service inc (HCMS to issue statement(see attached 1 file) in Feb and May. then the neighbors after meeting, sent them certified mail requesting a meeting with HCMS and HOA to discuss hoa issue.(see attached 3& 4) in March, but get no response at all . today, the utility billing services suddenly post a notice on every house's front door , to warn that if not pay the utility **** , they will put a lock on our valve. the company is from Tenesse (see attched 2), we cant verify if it is a scam or not. the HOA never inform us there is a TN company act as a collector on utility bill. the whole thing is a outrageous. it could be a dispute, but only through normal legal way can solve. all the issues brought by HOA, it should be transparent as other professional companies. the root cause of these issues coming from HOA itself, and the man who manipulator is Mr . **** *** who has been disguising his real identity for years.
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              Read 753 More Complaints

              Customer Reviews

              242 Customer Reviews

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              Most Recent Customer Review

              Jennifer H

              07/22/2024

              This management company took over our HOA group nearly 3 months ago and now we arent even able to get a resale demand statement for the sale of our home. The customer service is awful. We have been promised return calls and emails with no resolution or response. Our legal firm has requested this information from them for months. Apparently, our community wasnt ever registered in the community archives. Awful just plain neglect.
              Read 241 More Customer Reviews

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