ComplaintsforKnightvest Management

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 22, 2024, I submitted an application to Harlowe Apartment for apartment rental after viewing the apartment and speaking with apartment manager. I paid $50 for application and ****** for admin fee however after submitted my application and my check stubs I was told that they could not go forward with my application because they could not accept my check stubs on 5/28/2024. I sent an email stating that I understood and thank them for their consideration and ask for my fees back since they was not moving forward with my application. Thats when things went left ***** started saying all fees are non refundable and they could not verify my income with the checks provide and she said she reach out to one of my employers that she found on ****** and she claims that they say I did not work there and my manager said no one ever reached out to her. She stated that the other employer does not verify employment , which is not true because we have a work number to verify employment. I am asking for all fees to be refunded since she did not process my application or approve or deny my application.

  Business response

  06/03/2024

  ******************** did not meet our standard requirement of providing proof of income. We communicated with ******* that 1.) she only provided two payslips when we require three, and 2.) that there were discrepancies with those payslips and we would need to perform an employment verification.
  

  We reached out to the company listed on her payslips and they informed us that they had no record of her. We then asked ******* for a business contact for that company which she to date has not provided. She also stated that she wanted to cancel her application. Per our rental criteria that she signed electronically when her application was submitted, our application and administration fees are non-refundable. Therefore as of today, we are cancelling her application and her fees are non-refundable. 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The complex is unable to guarantee to tenants the right to enjoy the apartment. Neighbors using drugs, partying over night, smoking marijuana, smell contaminating the whole building and my apartment, other neighbors working during the night on fixing cars under my bedroom window making excessive noise during quiet hours. This marijuana smell coming from the apartment below mine (1308) has been affecting my physical and mental health. This behavior is accompanied by illegal drug activity in the building, frequently visited by people potentially trading drugs near me. Neighbors working during quiet hours on their cars right out of my window dont allow me to sleep, also affecting my health. I have contacted the management asking for a solution but I dont see any action. After months trying an improvement I decided to ask them to terminate the lease since they are unable to guarantee peace in the premises. I have involved police many times, but this is jot in the scope of the police work. After I asked about a mutual termination of the lease since I cannot live in this apartment anymore, they refused to do so, threatening/ blackmailing me in case I decided to break the contract myself sending eventual charges to collectors, and affecting my credit.My lease ends in July 22nd but ** leaving the apartment next Monday because I cant live here anymore, because of drugs or noise from the neighbors, that have faced no sanctions so far. I have rented a storage unit and took all my belongings there, having to pay to live somewhere else to avoid staying here causing me a rent overlap.

  Business response

  05/13/2024

  We do not own this company. It is currently owned by 29th St. Capital.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Experience racism always racial profile, discriminated scammed out of my deposit of $125 treated unfairly

  Business response

  05/01/2024

  Hi Covay,

  This is certainly not the type of service in our standards, and we'd like to know more about your experience. Please reach out to us at ******************************* to share more. We'd like to know which property you applied to, and any other details you have regarding your experience.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been living at the **** at ********* for the past year, and am currently in a 15-month lease. I had noticed that my apartment was susceptible to leaks which had been infrequent and relatively negligible until recently. On April 15th, upon returning to my apartment from a recent trip out of town, I discovered that I'd suffered water damage to the baseboards in my bedroom, bedroom closet, and bathroom in my apartment due to a sewage backup that happened on Sunday, April 14, 2024. I was only made aware of the situation when I called the emergency maintenance line within an hour of arriving home because I had discovered a puddle in my kitchen and noticed several water spots in the bedroom and bathroom. When maintenance did come out the next morning, the team member could only tell me to file an insurance claim. I, of course, requested a lease transfer to an apartment that did not leak. My request was granted, but only if I paid the current rate for the new unit which is $200 more than my own rent. This wasn't even the first sewage backup in the building for the month: there was a backup on the 9th that didn't leak into my apartment but did leave a major puddle of sewage water in front of my door that took two days to clear even with maintenance's assistance. Since then, the apartment's sewage line has backed up three times as of my writing of this complaint. I am no longer asking for a lease transfer, but an early termination of my lease as I cannot trust either maintenance or Knightvest's management team to fix the issue. The most recent backup is progressing so quickly that I am in fear that it will get into my unit again. No work has been done to fix the damage, nor has anyone come to look at it. Knightvest is charging me $2236 to terminate the lease, which I don't think is fair as I don't have the money to pay them AND find another apartment just because of their negligence.

  Business response

  05/01/2024

  Our property manager has acknowledged that an agreement has been made with the resident and the issue is resolved. **************** is encouraged to speak with the property manager directly with any further questions or concerns. 

  Customer response

  05/05/2024

  I have reviewed the business response and accept this resolution. They have offered to allow me to end my lease on May 31, 2024 without having to pay any additional fees. I agreed to this. 

• Initial Complaint

  04/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is to bring to your attention an incident that occurred on the night of Friday, April 19th, involving the towing of a friend's car from my assigned covered parking space, #**, at **************************. This space is not only paid for but also covered, and the towing of the vehicle led to an undue charge of $298.57 to retrieve it, which I had to bear.I am particularly troubled by the fact that the car was towed without any complaints from other residents, and without a verification call from either the towing company or the apartment management, despite the vehicle being in my designated space. Additionally, the visitor parking was completely occupied, leaving no alternative parking options.Given these circumstances, I strongly recommend the implementation of a system where residents can register their vehicle details. This would prevent similar issues when parking tags/permit are accidentally not displayed. Such an oversight should not lead to towing from an assigned and covered parking spot, especially when no disturbance has been reported.Therefore, I kindly request a full refund of the $298.57 towing fee. I believe this approach not only resolves my current grievance but will also enhance parking management and resident satisfaction moving forward.Thank you for your attention to this matter. I look forward to your prompt response and a favorable resolution.

  Business response

  04/30/2024

  Were truly sorry to hear the about your vehicle being towed and we understand the frustration this may have caused. Please contact the leasing office staff directly with your details, and we will do our best to assist you and address your concerns. Thank you for bringing this to our attention. 

  Customer response

  05/02/2024

  I have reviewed the business response and accept this resolution. 

  Thank you to *********************/ ******** management for the swift action taken regarding the unwarranted towing incident. The refund has been successfully processed, and I appreciate your quick and favorable response to this matter.

  Thank you BBB and this case can be closed.

• Initial Complaint

  03/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3/26/24 I noticed mold growth in the master bathroom cabinet. This is completely unacceptable and a direct violation of your leasing agreement. This could only be a result of poor repairs from my service request on 1/29/24 which was deemed "completed" on 2/2/24. Where maintenance was SUPPOSED to take out the sheet rock/******* and replace it due to a leak, causing water damage and mold/growth. Not only did maintenance fail to repair the conditions adequately for my safety, my health has been compromised also. I'm asthmatic and have been having persistent respiratory issues since 2/27/24. I would perpetually smell moisture coming from the restroom but could not pinpoint the issue, but now it's become clear. Clearly there is a problem that is still at large and you all have no real solution. I have requests going back to summer 2022 AT LEAST about issues with leaking. Detailed instances of water coming from the wall trim out into my bedroom and living room where the shower shares the wall. At this point, I can't leave it to you all to act diligently. Even with your last attempt at repair, maintenance LEFT MY FRONT DOOR AJAR at the end of their work day and their trash in my restroom. This happened within a week from my roommate's car being stolen from the premises (01/22) and contract painters ,who do not abide by the same standards of conduct as maintenance, were onsite. You all have shown complete and total disregard for your renters time and time again. I'll be exploring the options listed in the lease, which includes "(1)termination of the lease and appropriate refund under 92.0451(f):(2) have the condition repaired or remedied according to ******* (you've already tried and failed at that) (3) deduct form the Rent the cost of the repair or remedy according to *******; and (4) judicial remedies according to *******." I expect contact from the appropriate party soon, you can reach me at ************** or jordanersmith98gmail.com. I'll be awaiting your response.

  Customer response

  04/03/2024

  Lakeside management eventually allowed for early termination but only after delaying from 03/27-04/01. Strategically waiting until a new month started. Still pursuing appropriate reimbursements for having to occupy a unit that is unsafe for the average resident. No further accommodations were made while waiting. Only cut the mold out of the wall upon request. 

  Business response

  04/10/2024

  The work order was submitted on March 28th (Thursday)and unit was walked that same day. We told the resident that we will need to start working on the repair as soon as possible and to please move her furniture form the area. The resident requested to be let out of her lease and did not want us to work in the unit until she got response to being released from the lease. On Friday March 29th (Holiday) she stopped by the office saying that we are not doing anything about it and asked if we can cut part of the sheetrock to make her feel safer to sleep in the unit. Our on-call technician came to the property and cut off the sheetrock that same day. On April 1st (Monday) we let her know that we would release her from the lease after out construction manager inspected the unit. I did let her know that the only thing we were able to do is waive the termination fee and no reimbursements were able to be given. 

   

  ***************************, Community Manager

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I lived at **************** 6/21 to 10/23.Previously, another tenant was stalking me and vandalized my car. I did not know this tenant, but filed multiple police reports, and the apartment complex did nothing.Come time move out, I requested to be present for the final walkthrough. They were NOT accommodating- it was clear they did not want me present. I requested the walkthrough ten days prior to my actual lease end on 11/27/2023, and gave several dates and times. I was told they could not tell me when they would be there, as they had several walkthroughs to do, and that I did not need to be present. I informed the office that I was aware I didnt need to be present, but that I had a right to be, and wanted to be as I had previously stated.I waited 2.5 hours for my final walk through on 11/17/2023 which was conducted with the asst *** and maintenance around 4:15pm, and requested a write up of the findings. I was told I could go to the office. Once there, I was told they do not do final walkthroughs, and I would get an invoice later. This - after my written request for a final request where I was given a three hour window for which I was present for.I did not receive any written documentation of findings in the apartment or a final bill ever. Now, I received a letter from a collections agency for $110.95 from a debt for ****************, however I have NOT received a bill at any time from **************** - either via mail or email. I do not have an itemized list for this, and I was denied a final walkthrough or an itemized list multiple times.Debt Collector Information: RDAC Account Number ********* Customer ID: ********* Amount: $110.95 The bill is for $110.95, and my fiance, *************************** receiveda similar bill. RDAC Account Number ********* Customer ID: ********* Amount: $110.95 Neither of us have received any communication from ****************.

  Business response

  03/14/2024

  Thank you for your review. As a company, we do everything we can to take care of our residents, however, each person remains responsible for his or her safety. While we can't prevent crime from happening, we do take steps to promote preventative measures. We never want our residents to experience crime at home, or anywhere else. As always, we are in touch with local authorities when a crime occurs either in our community or in the area.Regarding your move-out process, we allow a walk-through only after all personal items are removed. Finalizing move-out documents may take up to 3 business days to complete. Charges on your statement are photographed and detailed in the charge summary. The final account statement is emailed to the email address on record and also mailed to the forwarding address listed on the notice to vacate form. Please contact **************************************** if you have any questions regarding your final account statement.

  Customer response

  03/14/2024

  I am rejecting this response because:   I have NEVER received an emailed or mailed statement with photographs, as I stated in my initial complaint.

  It is evident that you all did not actually read what I wrote. I requested a list of findings the day I waited around for your team, and was denied one at that time, and NEVER RECIEVED ANY DOCUMENTATION AFTER THAT from anyone at **************** or Knightvest Properties.

  And, clearly, you all have my forwarding address, as I did receive a letter from a collections agency, but NEVER RECIEVED A STATEMENT FROM THE APARTMENT.

   Your response is a simple copy and paste that is NOT true.

  As I stated in my response to your copy and paste answer in my ****** review, your team did NOT take preventative measures in this case at all. In fact, when I brought it to your staff's attention, the response I got was 'Yeah, that sounds like her.' She continued to harass me, and even vandalize my car after that. Your staff didn't do anything despite my multiple police reports.
  
  I NEVER received any emailed or mailed statements. I provided my forwarding address, and NEVER received anything from **************** or Knightvest. I requested via email to conduct a walkthrough with staff, and was blown off, made to wait for hours on end, and then told 'we don't do that.' I asked for a written statement, and NEVER received one.
  
  How can I email the manager about my statement when I never received it? I have nothing to email about, as I NEVER RECEIVED A STATEMENT.
  
  Your answers are very politically correct, but simply not what happened. I have plenty of email documentation to prove my written requests for a walk-though, and sent a follow up email after move out, but NEVER received anything.

  Business response

  03/15/2024

  Thank you for bringing this matter to our attention. Actions were taken regarding your claims of a disturbance. The actions taken include but are not limited to lease violations and transfer agreements. We understand you completed the final walk-through with the assistant manager and waited for the move-out documents on the same date. However, we do need up to 3 business days to finalize the final account statement. We offer our sincere apologies if this process was not effectively communicated. The final account statement was sent to the email address associated with your account Friday, November 30,2023 11:58 AM from ***************************************. The final account statement provides the breakdown of charges that include Sewer and Water usage from 10/06-11/27 and a charge for damage to the guest bedroom door. 

  Customer response

  03/16/2024

  I am rejecting this response because:   I never received an email on 11/30/2023 from ***************************************. The last communication I have from this email is on 11/17/2023. Please provide proof of this email.
  
  And, I never received a statement in the mail from ****************, either, which you all previously stated you sent.

  Business response

  05/13/2024

  We understand your concern. Its possible that the email ended up in your spam or junk folder. Could you please check those folders? Meanwhile, we will resend the email to ensure you receive it. Please inform us if you still don't see it at *************************************. 

  Customer response

  05/13/2024

  I am rejecting this response because:   I asked you all to send me the original message showing that it was sent. Sending it six months later is truly unacceptable, especially considering you have sent this to a collections agency.

  I have checked my spam and junk folders - I did this long before filing a complaint. I do not appreciate your response, as a message/**** was NOT sent in October or November. I never received an email or mail from **************** about this.

  Please prove that you sent the original message in October or November, as I previously requested.

  Business response

  05/14/2024

  Given the prolonged duration of this issue, we empathize with the inconvenience it has caused. In light of this, we would like to remove the charges and collection account associated with this matter. We value your patience and understanding and remain committed to ensuring your satisfaction with our service.

  Customer response

  05/18/2024

  I have reviewed the business response and accept this resolution. 

   

  Thank you.

• Initial Complaint

  02/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved out on a Monday. Done by midnight that nite. The next morning, management emailed me telling me that my apartment was left completely destroyed, and the water was left on full blast. She sent pics of the destroyed apartment. I was freaking out, as I thought someone had broken in and vandalized and burglarized my apartment. Upon looking closer at the photos, it was clear to me and my friends I sent the photos to, it is NOT my apartment. The configuration of the layout proves it. They were trying to stick that huge disaster on me. Later that day, my previous neighbor texted me to call the police on the apartments because the maintenance men and the office managers were throwing everything in my apartment into the dumpster. By law, they have to save things for 21 days after a tenant has moved out. There were expensive items left for my prior roommate to retrieve as soon as i was gone. including, but not limited to many governmental documents. The apartments threw the documents and everything that my roomate was due to pick up that day, in the dumpster. They knew the whole month of January that I was leaving things for my roommate because they were his. Then they had the dumpsters emptied that nite by the city at 10:25pm. luckily for me, a neighbor watched it all and everything was all captured on his video equipment its all on video, including the theft of items, by the maintenance men.This is the last straw with these completely inept, unbelievably unprofessional crooks. And profoundly stupid employees. Everybody has video equipment these days. Obviously management and maintenance didnt think of that in their simple, criminal minds. Az attorney generals office is next on my list and its not ending there.

  Business response

  03/05/2024

  Thank you for taking the time to share your experience.  As we previously discussed, we sent the wrong moveout photos to your email and you were not billed for those charges. However, you were billed for charges that pertain to your apartment to include a rent balance,and condition of your apartment, beyond normal wear and tear. We took accountability for sending the wrong photos to your email. You turned over possession of your apartment after a judgment was granted for non-payment. Per your lease agreement, residents are to remove all possessions out of the apartment and turn the apartment in the condition you received it in, beyond normal wear and tear when returning keys to the management team. Thank you again for sharing your experience and we look forward to a resolution. 

  Customer response

  03/06/2024

  I am rejecting this response because:   

  Lies. 

  I'm assuming this is ***************************.

  You NEVER responded about the fraudulent photos you sent me of someone else's apartment. I have every single email ever exchanged with your company and not once was your "error" addressed by you or anyone else with ******* On 7th, nor Knightvest. I have a multitude of video, eye witness accounts, and photographs from my prior neighbors at *******, proving your fraudulent and felonious crimes. Along with long email threads between your company and myself. Including communications between you, and my prior roommate whose governmental documents you were informed of being in there, many many times that you are on video throwing into the community dumpster, and pictures of said documents inside the dumpster. Felonious. Period. Any way you try and excuse away your actions. And you know it. 

  If you didn't know that your company was doing something highly illegal, then why did you have the city come that night at 10:30pm to empty the dumpsters? Who does that? I'll tell you who-someone who is trying to cover their tracks. Fail. It's all captured on video. 

  My purpose of this complaint was to expose you: not to get your company "in trouble" (that is coming). As anyone can see, you've already been exposed, many, many, many, many times by looking at and reading all of the thousands of complaints here. Let YOUR history speak for itself.

  MY history is not of eviction or fraudulent and felonious criminal actions. Ever. I was blessedly evicted from your property. The only reason you put that in your response was to undermine my character. I am 54 years old so my mortgage and rental history is very long. I had never been late with any payments, IN MY LIFE, up until my accident that you were constantly notified about. So don't you DARE try and disparage MY character, to deflect from yours.

  I am in no way trying to get out of any monies owed, that are actually mine, and I want them listed. Every single item of what and why you are going to claim payment due.

  Think about what you're writing here, on a public platform that it is set up to protect consumers. You are only going to dig yourself and the company you represent a bigger hole. 

  Trying to disparage someone's character, based on lies, and then putting it in writing, as you did is call libel.

  Just keep it up. I will be there, along with the many Knightvest clients I am meeting through this journey, to watch the chips fall where they may.

  Good day.

   

   

  Business response

  03/08/2024

  Hello ********, I am **** the Regional Manager for ******* on 7th Apartments. I have reviewed your final account statement and verified all charges are correct. I do apologize for the mistake that was made with the wrong photos being sent and the inconvenience this may have caused.  If you have any questions, please feel free to reach out via the Community Manager. Thank you. 

  Customer response

  03/13/2024

  I am rejecting this response because:   

  Your rote "apology" is not accepted. I say rote because it is the same mindless response you have put in every single complaint on BBB about ******* on 7th and Knightvest.

  I received your final report with charges.

  You have not once responded about all of the items that were left for my prior roommate to retrieve, that you threw in the dumpster, 10 hours after I had vacated.

  The law states that you have to keep things left behind for a minimum of 14 days.

  Included in my complaint is the question that has been left unanswered by you or anyone representing ******* on 7th about having the dumpster emptied at 10:30pm the night after I moved out. 

  You had that done to cover what you did. You know you committed fraud, illegal disposal of governmental documents into a public dumpster, removal of things that were left for my prior roommate, that you were notified several times about, which is theft. Then you illegally dumped the governmental documents and had the proof of the illegal dumping removed at night by the city. 

  I will be subtracting the values of all of the things that you stole, threw away, and will see who comes out owing whom.

  This complaint will not be responded to anymore, by me.

  You made your bed, now lie in it.

  *************************************

  Business response

  05/23/2024

  We are aware of ************************** repeated claims and have made our best effort to rectify the mistake of initially sending the wrong photos. We then clarified what was being charged,and why. ************************ signed a legally binding lease contract, which she breached due to non-payment. After she vacated the premises, she turned over possession of the unit and anything left in it. Our team evaluated the value of damages and cleanup efforts to remove anything that remained, which was then added to the balance owed. Unfortunately this has become an unproductive back-and-forth discussion, and we will continue to respond with this message going forward. Should ************************ seek legal counsel, we will have to refuse any further conversation with her, and turn over the case to our legal representation.

  Customer response

  05/23/2024

  I am rejecting this response because:   I look forward to your legal team contacting me. 

  Business response

  05/23/2024

  ************************- your legal team is welcome to contact ours. Please note that we will no longer be able to discuss this case with you directly, as your representation will work with ours going forward.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have been renting from Knightvest at *************************** since April 2023 paying $1750 a month in rent. Our bedroom window, which makes up the entirety of one of the four walls, leaks water every time it rains. Water drips down from the top of the inside of the window, splashing on the window sill and covering our bedroom carpet in water. They have attempted to fix it approx. 4 times since we have lived here and have never succeeded. Most recently the leak was so bad (we were not home while it was raining to put our usual towel down) that they had to hire a carpet cleaning expert to come and extract the water from our carpet. This was a huge disruption to our lives and we had to have a giant blower running in our bedroom to dry out the carpet afterwards. He also put a carpet cleaner in the carpet that REAKED horribly, stinking up our apartment for days. The management and maintenance teams have already been replaced once but the new team has not been any better than the first. We have sent them videos of the leak every time it happens. On top of this, this was a problem BEFORE we moved into this unit but we were not told this. I know that because we noticed a long streaking water stain on the bedroom curtain the day we moved in. I didn't know it then but now I know that is from the constant leaking of water. They never should have put us in this unit with a KNOWN leaking problem. We have not been offered a different unit or compensated for the days we have spent living in a unit that does not live up to reasonable standards (an apartment that doesn't leak every time it rains). At the very least they should have offered to move us to another unit by now. Nothing has been offered and the leak has not been fixed over what is now 10 months. I have email records, maintenance requests, and videos of the leaks. I would pursue legal action but am trying to see if filing a complaint here can help me avoid that.

  Business response

  02/07/2024

  We are very unhappy to hear of your concerns as we strive to provide the best service possible.  As it appears, any related issues regarding a leak in the window as a result of the minimal rain is always addressed by in-house repairs and third party repairs.  Leaks can be tricky and unfortunately, we haven't found the source of the issue but we always respond timely when it occurs. Please contact the management should  you have any further questions or concerns. 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved out of Lennox Apartments (owned by Knightvest Residential) on 08/29/2023, the end of my lease with them. Originally, my lease was with Aventura Apartments (owned by Greystar). However, while living there, Aventura was sold to Knightvest Residential, and they purchased all of the security deposits from the residents so that now everything was under ****** Apartments. I never had an issue with ****** while a resident. However, after vacating the premises after my lease, I noticed in my online portal that ****** deducted charges from my security deposit. Still, I was never provided an itemized list of the charges nor the difference as it was not the full amount of my deposit, which is against the ** Landlord Tenant Act. I reached out numerous times via text message, email, and phone calls to ****** Apartments inquiring regarding where my security deposit check refund was but no one would give me a straight answer. It has now been multiple months and nothing. I am requesting as per the ** Landlord Tenant Act, that ****** Apartments be held responsible for returning my deposit.

  Business response

  02/15/2024

  Thank you for bringing this to our attention. We do apologize for any inconvenience this may have caused. As you know we have updated your final account statement and you should be receiving it shortly.Please feel free to contact us if you have any further questions or concerns. 

  Customer response

  03/21/2024

  Good afternoon/evening BBB,

  My apologies in the delay in response as it wasn't until last week that I was able to settle things with Knightvest and receive a refund of my security deposit. I didn't want to confirm that things were cleared until they were. Thank you for your assistance in this matter, I greatly appreciate it.

  Sincerely,

  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩