Complaints

This profile includes complaints for Knightvest Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Knightvest Management

  Dallas, TX 75240-6357

  
• 

  Mosaic Apartments

  5600 N Beach St Haltom City, TX 76137

• 

  Oakville Apartments

  7011 W Parmer Ln Austin, TX 78729

• 

  Charleston Apartments

  14555 Blanco Rd San Antonio, TX 78216

• 

  Harlowe Apartments

  2525 Highway 360 Euless, TX 76039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday 08/17 I paid $250 for application and admin fee to secure a unit for rent at the ********* at ************* apartments location on ****************************** The manager refuses to take my call, answer emails nor assist in the matter of completing the application process. Because the negligence from the manager and employees I will be homeless. The property took the money and refuses to complete their portion of the task so that I can begin moving in. Please approve the application so that I can move in. I should not have to beg plead and almost go out of my way for Asheville and its employees and managers to do their job. They do not answer the phone they do not reply to emails. You took my money now finish your job My current lease ends

  Business Response

  Date: 08/23/2024

  Hello,
  
  It has been explained that our application process typically takes 3 4 business days to fully process. The leasing agent spoke with **************** on 8/17, when he came into the office to ask questions about our application process and again once the application was submitted. The leasing agent did let **************** know that she would start working his application ASAP but since there is only one person in the office on Saturdays it may be a little difficult for her. The leasing agent spoke with the applicant on 8/19, via phone and on 8/20, via phone and email, giving updates on the application. The assistant manager was also in contact with the applicant on 8/20, via email, where it was explained that there would be a decision given on the application by the end of day on 8/21/2024.
  
  The office staff has done our part to complete the application in a timely manner.We have responded to all emails we have received from the applicant. We try to answer as many phone calls as possible but sometimes are unable to capture every call.
  
  The emails between the office staff and **************** have been attached. 

  Customer Answer

  Date: 10/06/2024

  In August, I spoke directly with the property manager where she informed me that the check for $250 will be refunded and mailed to me. Last week, I sent a follow-up email as well as called the leasing office to obtain a status update but I have not heard back. I understand that the refund process normally takes 4-6 weeks which in this case, it is passed the allotted time. 

  Customer Answer

  Date: 10/06/2024

  I do find it interesting that they only provided the emails that they replied. What they conveniently forgot to include were the number of emails that went ignored or blatantly disregarded. At this point I simply want the refund that the property manager informed me would be sent to the confirmed address. That was a little over six (6) weeks ago. 

  Customer Answer

  Date: 10/06/2024

  To answer your question, Prior to 8/23/2024 I have not heard anything from the property nor the property manager. They were supposed to mail me the refund check but that was some time ago. I did a follow-up email as well as phone call to check the status but have not heard back. 

  Business Response

  Date: 10/30/2024

  Hello,
  
  We submitted the request for refund of $250 on 8/26/2024. I did reach out to our accounting team and they did confirm that the amount was paid and mailed, to the address provided by Mr. ******* on 08/29/2024.  The check has not yet been cleared.
  If we need to reissue the check to a different address, we are more than happy to.
  
  Everyone in office did look through our emails and we have not received an email from Mr. ****** since August, when his application was denied.
  
  Looking back, we did receive one phone call on 09/21/2024 at 2:32PM, no voicemail was left. We received another on 10/26/2024 at 2:17PM, no voicemail was left. We try to answer as many phone calls as possible but sometimes are unable to capture every call, especially on Saturdays when there is only one person in office.
  
  Ive attached the email from accounting in regards to Mr. ****** refund as well as the 2 phone calls we have received from him.
  
  
  Thank you,
  
  ********* ********
  Community Manager

  *****************************************************************

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ************************* and I've lived at the ***** at **************************************************************************************, for 3 years now I believe. The apartment I'm currently living in 816 has been a disaster my neighbor across the hall had thread my life threatened to kill me and the property manager did nothing management did nothing at all. So I was told I could leave without it being an eviction because my contract is ending early But I'm being charged over $2,000 for some policy that I was told you have which I don't think seems fair at all considering that my time in this apartment has been a miserable. For the first three or four months I couldn't even leave my apartment because of my neighbor threatening me watching me harassing me and management here did nothing. And of course the apartment is infested with cockroaches they're in my food they're in the refrigerator they're in the oven on the stove in the cabinets in the bathrooms the crawl on you while you sleep while you eat everything. And now out of nowhere I'm being charged over $2,000 which is not right and I'm going to file a complaint with whoever I have to. This apartment complex does this to everyone who leaves they charge you ungodly amounts of money for no reason and this is wrong.************************* ************** **************************************************************************** at ********.

  Business Response

  Date: 08/08/2024

  Thank you for reaching out to us. We understand the concerns youve raised and want to address them thoroughly.
  Following the incident in May, we offered the option to cancel your lease, but you chose to continue your tenancy for additional months. As per the lease agreement, rent is still due for the duration of your stay.
  We have resolved the previous issues with your neighbors,and there are no current concerns in that regard. We havent received recent work orders related to pest control from your home, but we are committed to addressing any pest issues immediately. Please let us know if youre still experiencing problems so we can take swift action.
  We appreciate your patience and are here to assist with any further concerns you may have.

   

  - Terra Management

• Initial Complaint

  Date:07/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was evicted from my apartment after I called the police on the sound of my neighbor's assaulting their children multiple times with no help from the police. The office said I called the police too often - yet isn't this something that's important to be solved? I was behind on rent for about 4 days but I had made an arrangement with the office to pay my rent after getting my student loan. They said I had until the following Friday - I had an emergency and ended up petitioned in the hospital but made sure to try and pay my rent but they refused to accept payment and gave the reason of too much police activity. They then claimed I owed the absolute most you can be charged when being evicted (10 thousand dollars) and claimed they had to replace EVERY SINGLE THING in the apartment. The only things that were actually damaged were the bedroom carpet had a stain, the microwave handle fell off, and the apartment was dirty. They claim they had to replace all flooring, the walls (!!!?), the REFRIGERATOR, the carpet, honestly I'm not able to access my old email to see what they sent but there is no possible way it can add up to 10k in damages. My apartment was not damaged, it was dirty and needed to be cleaned yes, but not 7k of cleaning. This has absolutely ruined my credit history for renting in the future let alone how will I ever have 10 thousand dollars to pay them back? I think it needs to be criminally investigated for bank robbery fraud and credit theft because I did not want to sit and listen to children being assaulted. I need a resolution for this and proof of all damages. They did not do a walkthrough with me to explain the charges or damages. I was not given any paperwork. Just an email with photos of the dirty apartment (cleaning does not cost thousands of dollars - nothing besides aforementioned was damaged) with 'Replace fridge' sarcastically written on every page. More concerned with sales and fraud than human decency. I will be taking this to court soon.

  Business Response

  Date: 08/08/2024

  We're very sorry that your experience with our community has not met your expectations. We want each of our residents to enjoy their homes to the fullest and we are happy to answer any questions residents have regarding their account; we sincerely apologize if this has not been the case in your experience. If you would like us to send over your final account statement along with photos to a new email address please contact the property manager at ************************************  

   

  Thank you

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd at approximately 3:30 I notified front office staff member, *******, about at active water leak the was occuring in the common area breezeway of the building I reside, **********. I informed ******* that the leak was getting noticably larger and that perhaps they should look at it soon because it may become a larger issue. ******* informed me that , even though, the leak was not in or affecting my apartment that I would need to fill out an online service request for my apartment to have maintenance address the issue. I attempted to explain to her that I wasn't going to submit a personal work order as the issue was occuring in a common area and not affecting my apartment. She didn't seem interested, so I left feeling like the issue was not going to be addressed. My spouse then called the business manager, ******, who agreed that we should not fill out a work order since it was not affecting our unit. My wife expressed to her how the leak was getting larger and should be addressed ASAP. ****** agreed and gave my wife assurance that it would be handled. After this absolutely no one came out to check the leak that was occuring. On Sunday morning May 5th I opened the door of the front door coat closet and was met with moldy water raining in from the ceiling ruining multiple winter coats and pullovers that were stored in the closet. I have spoken with multiple individuals, most recently *******, within the organization regarding the issue who have feigned ignorance and claim that they have complete indemnity in regards to being negligent in addressing this issue ultimately leading to the damage of our personal property. I understand that the initial leak that occured cannot cause them to be considered negligent. Their negligence lies in the fact they ignored the issue after being made aware of it and THAT is what makes them negligent and responsible for the loss of our personal property.

  Business Response

  Date: 06/19/2024

  Lyra does take your concerns seriously.  We have worked to get your concern resolved and have remedied the leak that was occurring in your home and made the necessary repairs.  We are also currently working with you regarding requests you have made regarding some of your personal items.     We understand your concern regarding your personal items and working towards a resolution as quickly as we can.  We have been in communication, and still in communication with all lease holders regarding what is needed and once we have received everything requested and reviewed it, we will be able to provide a final resolution for you.  If you would like to schedule a time to discuss your concerns as well as any additional concerns regarding your home or anything on the community. Just call me at ************ or email me at **********************************

  Customer Answer

  Date: 06/25/2024

  I am rejecting this response because:   Company offered to pay for professional dry cleaning to remove mold from damaged clothing. Unfortunately all dry cleaning companies contacted states can't remove mold from clothes due to needing to bleach items which would ruin them as well as potential cross contamination. Advised company and provided them with documentation from dry cleaning companies advising as such. Waiting on further correspondence from company. 

  Customer Answer

  Date: 06/27/2024

  This has been settled and both parties are happy with the agreement. Can be marked as resolved. 

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024, I submitted an application to Harlowe Apartment for apartment rental after viewing the apartment and speaking with apartment manager. I paid $50 for application and ****** for admin fee however after submitted my application and my check stubs I was told that they could not go forward with my application because they could not accept my check stubs on 5/28/2024. I sent an email stating that I understood and thank them for their consideration and ask for my fees back since they was not moving forward with my application. Thats when things went left ***** started saying all fees are non refundable and they could not verify my income with the checks provide and she said she reach out to one of my employers that she found on ****** and she claims that they say I did not work there and my manager said no one ever reached out to her. She stated that the other employer does not verify employment , which is not true because we have a work number to verify employment. I am asking for all fees to be refunded since she did not process my application or approve or deny my application.

  Business Response

  Date: 06/03/2024

  ******************** did not meet our standard requirement of providing proof of income. We communicated with ******* that 1.) she only provided two payslips when we require three, and 2.) that there were discrepancies with those payslips and we would need to perform an employment verification.
  

  We reached out to the company listed on her payslips and they informed us that they had no record of her. We then asked ******* for a business contact for that company which she to date has not provided. She also stated that she wanted to cancel her application. Per our rental criteria that she signed electronically when her application was submitted, our application and administration fees are non-refundable. Therefore as of today, we are cancelling her application and her fees are non-refundable. 

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complex is unable to guarantee to tenants the right to enjoy the apartment. Neighbors using drugs, partying over night, smoking marijuana, smell contaminating the whole building and my apartment, other neighbors working during the night on fixing cars under my bedroom window making excessive noise during quiet hours. This marijuana smell coming from the apartment below mine (1308) has been affecting my physical and mental health. This behavior is accompanied by illegal drug activity in the building, frequently visited by people potentially trading drugs near me. Neighbors working during quiet hours on their cars right out of my window dont allow me to sleep, also affecting my health. I have contacted the management asking for a solution but I dont see any action. After months trying an improvement I decided to ask them to terminate the lease since they are unable to guarantee peace in the premises. I have involved police many times, but this is jot in the scope of the police work. After I asked about a mutual termination of the lease since I cannot live in this apartment anymore, they refused to do so, threatening/ blackmailing me in case I decided to break the contract myself sending eventual charges to collectors, and affecting my credit.My lease ends in July 22nd but ** leaving the apartment next Monday because I cant live here anymore, because of drugs or noise from the neighbors, that have faced no sanctions so far. I have rented a storage unit and took all my belongings there, having to pay to live somewhere else to avoid staying here causing me a rent overlap.

  Business Response

  Date: 05/13/2024

  We do not own this company. It is currently owned by 29th St. Capital.

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experience racism always racial profile, discriminated scammed out of my deposit of $125 treated unfairly

  Business Response

  Date: 05/01/2024

  Hi Covay,

  This is certainly not the type of service in our standards, and we'd like to know more about your experience. Please reach out to us at ******************************* to share more. We'd like to know which property you applied to, and any other details you have regarding your experience.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at the **** at ********* for the past year, and am currently in a 15-month lease. I had noticed that my apartment was susceptible to leaks which had been infrequent and relatively negligible until recently. On April 15th, upon returning to my apartment from a recent trip out of town, I discovered that I'd suffered water damage to the baseboards in my bedroom, bedroom closet, and bathroom in my apartment due to a sewage backup that happened on Sunday, April 14, 2024. I was only made aware of the situation when I called the emergency maintenance line within an hour of arriving home because I had discovered a puddle in my kitchen and noticed several water spots in the bedroom and bathroom. When maintenance did come out the next morning, the team member could only tell me to file an insurance claim. I, of course, requested a lease transfer to an apartment that did not leak. My request was granted, but only if I paid the current rate for the new unit which is $200 more than my own rent. This wasn't even the first sewage backup in the building for the month: there was a backup on the 9th that didn't leak into my apartment but did leave a major puddle of sewage water in front of my door that took two days to clear even with maintenance's assistance. Since then, the apartment's sewage line has backed up three times as of my writing of this complaint. I am no longer asking for a lease transfer, but an early termination of my lease as I cannot trust either maintenance or Knightvest's management team to fix the issue. The most recent backup is progressing so quickly that I am in fear that it will get into my unit again. No work has been done to fix the damage, nor has anyone come to look at it. Knightvest is charging me $2236 to terminate the lease, which I don't think is fair as I don't have the money to pay them AND find another apartment just because of their negligence.

  Business Response

  Date: 05/01/2024

  Our property manager has acknowledged that an agreement has been made with the resident and the issue is resolved. **************** is encouraged to speak with the property manager directly with any further questions or concerns. 

  Customer Answer

  Date: 05/05/2024

  I have reviewed the business response and accept this resolution. They have offered to allow me to end my lease on May 31, 2024 without having to pay any additional fees. I agreed to this. 

• Initial Complaint

  Date:04/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is to bring to your attention an incident that occurred on the night of Friday, April 19th, involving the towing of a friend's car from my assigned covered parking space, #**, at **************************. This space is not only paid for but also covered, and the towing of the vehicle led to an undue charge of $298.57 to retrieve it, which I had to bear.I am particularly troubled by the fact that the car was towed without any complaints from other residents, and without a verification call from either the towing company or the apartment management, despite the vehicle being in my designated space. Additionally, the visitor parking was completely occupied, leaving no alternative parking options.Given these circumstances, I strongly recommend the implementation of a system where residents can register their vehicle details. This would prevent similar issues when parking tags/permit are accidentally not displayed. Such an oversight should not lead to towing from an assigned and covered parking spot, especially when no disturbance has been reported.Therefore, I kindly request a full refund of the $298.57 towing fee. I believe this approach not only resolves my current grievance but will also enhance parking management and resident satisfaction moving forward.Thank you for your attention to this matter. I look forward to your prompt response and a favorable resolution.

  Business Response

  Date: 04/30/2024

  Were truly sorry to hear the about your vehicle being towed and we understand the frustration this may have caused. Please contact the leasing office staff directly with your details, and we will do our best to assist you and address your concerns. Thank you for bringing this to our attention. 

  Customer Answer

  Date: 05/02/2024

  I have reviewed the business response and accept this resolution. 

  Thank you to *********************/ ******** management for the swift action taken regarding the unwarranted towing incident. The refund has been successfully processed, and I appreciate your quick and favorable response to this matter.

  Thank you BBB and this case can be closed.

• Initial Complaint

  Date:03/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/26/24 I noticed mold growth in the master bathroom cabinet. This is completely unacceptable and a direct violation of your leasing agreement. This could only be a result of poor repairs from my service request on 1/29/24 which was deemed "completed" on 2/2/24. Where maintenance was SUPPOSED to take out the sheet rock/******* and replace it due to a leak, causing water damage and mold/growth. Not only did maintenance fail to repair the conditions adequately for my safety, my health has been compromised also. I'm asthmatic and have been having persistent respiratory issues since 2/27/24. I would perpetually smell moisture coming from the restroom but could not pinpoint the issue, but now it's become clear. Clearly there is a problem that is still at large and you all have no real solution. I have requests going back to summer 2022 AT LEAST about issues with leaking. Detailed instances of water coming from the wall trim out into my bedroom and living room where the shower shares the wall. At this point, I can't leave it to you all to act diligently. Even with your last attempt at repair, maintenance LEFT MY FRONT DOOR AJAR at the end of their work day and their trash in my restroom. This happened within a week from my roommate's car being stolen from the premises (01/22) and contract painters ,who do not abide by the same standards of conduct as maintenance, were onsite. You all have shown complete and total disregard for your renters time and time again. I'll be exploring the options listed in the lease, which includes "(1)termination of the lease and appropriate refund under 92.0451(f):(2) have the condition repaired or remedied according to ******* (you've already tried and failed at that) (3) deduct form the Rent the cost of the repair or remedy according to *******; and (4) judicial remedies according to *******." I expect contact from the appropriate party soon, you can reach me at ************** or jordanersmith98gmail.com. I'll be awaiting your response.

  Customer Answer

  Date: 04/03/2024

  Lakeside management eventually allowed for early termination but only after delaying from 03/27-04/01. Strategically waiting until a new month started. Still pursuing appropriate reimbursements for having to occupy a unit that is unsafe for the average resident. No further accommodations were made while waiting. Only cut the mold out of the wall upon request. 

  Business Response

  Date: 04/10/2024

  The work order was submitted on March 28th (Thursday)and unit was walked that same day. We told the resident that we will need to start working on the repair as soon as possible and to please move her furniture form the area. The resident requested to be let out of her lease and did not want us to work in the unit until she got response to being released from the lease. On Friday March 29th (Holiday) she stopped by the office saying that we are not doing anything about it and asked if we can cut part of the sheetrock to make her feel safer to sleep in the unit. Our on-call technician came to the property and cut off the sheetrock that same day. On April 1st (Monday) we let her know that we would release her from the lease after out construction manager inspected the unit. I did let her know that the only thing we were able to do is waive the termination fee and no reimbursements were able to be given. 

   

  ***************************, Community Manager