Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get a pool key for about 2 months now. I've call both Essex HOA spoke with Letecia and Hudson homes (spoke with Noel and several other workers) and I've gotten nowhere. Communication with this company is beyond horrific. If u happen to get someone on the phone, they give you the run around, and transfer you to the property manager's voicemail which do not return your call. It is not only with this situation but also maintenance issues. It's beyond ridiculous, and this situation needs to be address immediately.

  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/07/25) */ Contact Name and Title: ******** N. Contact Phone: XXXXXXXXXX Contact Email: *******@hudsonhomesmgmt.com Hudson Homes would like to apologize to Ms. ******** for the communication concerns and delay she experienced regarding HOA amenity access for her home. Unfortunately, it did take several attempts at contact to receive a response from the HOA, but the pool passes **** sent directly to the resident on 7/13 and delivered on 7/14. Tracking information for the delivery has been attached. We sincerely appreciate Ms. ********'s patience in this matter. A member of the Hudson Homes Customer Care team left a voicemail for Ms. ******** with direct contact information for any future questions or concerns. We consider this case to be resolved. Consumer Response /* (2000, 7, 2022/07/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of today, July 6th 2022, we have not received any updates from Hudson Homes about the requested maintenance we submitted on June 22nd 2022. We were told by the move in team on June 30th 2022, that everything has been completed except "organic growth" AKA mold. We returned to the property on July 3rd 2022, to discover that nothing has been completed, at least from the outside, as we were previously told. I notified Hudson Homes on July 3rd 2022, via email that nothing has been completed. I also called Hudson Homes today, July 6th 2022, at 9:34am and was told by a female move in coordinator that she would reach out to the maintenance team and follow up with me via email later in the day. I called back at 4:18 pm because I had not received a follow up email, and was told by **** that the move in team is gone for the day. We have been told multiple times that we will not be able to go inside the property until the move in date, July 8th 2022, AFTER we pay our move-in dues. However, because we have already been lied to on multiple occasions, we will not be paying our move in dues until AFTER we physically see with our own eyes that the mold has been removed from the crawlspace. We will not be moving into a house with black mold. The Hudson Homes team has one day, Thursday, July 7th 2022 to remove the mold and show us it is removed or we will not be moving in July 8th 2022.

  

  Business Response

  Date: 07/19/2022

  Contact Name and Title: ********************
  Contact Phone: **********
  Contact Email: ************************************************************
  Hudson Homes would like to sincerely apologize to ****************** for the experience he had with the maintenance and communication concerns during his move-in process.
  
  ****************** has been in communication with his property manager regarding his move-in experience and has come to an agreement with him regarding a rent concession and reimbursement. The Hudson Homes maintenance manager is working closely with local vendors to resolve ********************** maintenance concerns in a timely manner.
  
  The Communications Manager for Hudson Homes has been in contact with ****************** and verified that he is satisfied with the current arrangement. He was also left with direct contact information for any future questions or concerns. We consider this case to be resolved.

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website was having problems which caused me to lose out on a home and also got charged $400. Spoke with ***** who was no help and refused a refund of my application fee.

  

  Business Response

  Date: 07/01/2022

  Hudson Homes would like to apologize to ******************** for the technical issues he experienced during his application process. Prior to receiving this complaint, the Hudson Homes ************************ was made aware of ******************** experience and fully refunded his application fees. He was left direct contact information for the ************************ for any future questions or concerns. We consider this case to be resolved.

  Customer Answer

  Date: 07/04/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  There were a total of 8 charges on 2 different cards.. so far no refund was issued, so I'll update this case once the refund is received.

  

  Business Response

  Date: 07/15/2022

  Hudson Homes appreciates the continued opportunity to work with ******************** to resolve his concerns. Although a refund can take a few days to reflect on his account, the request was submitted the same day of our original response. We consider this case to be resolved.

  Customer Answer

  Date: 07/20/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Unfortunately I was only provided a partial refund. I was refunded $50 for each charge, but with the 'processing fee', each charge was $53.50, not the $50 refunded.

  

  Business Response

  Date: 08/02/2022

  Hudson Homes appreciates the opportunity to fully resolve ************************ concerns and asks the he return contact left by the Communications Manager for a final resolution.

  Customer Answer

  Date: 08/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Can you call again or better yet email me? I did not receive any communication

  

  Business Response

  Date: 09/23/2022

  Hudson Homes was able to come to a resolution with ********************. We appreciate the opportunity to work with him and resolve his concerns. We consider this case to be resolved.

  Customer Answer

  Date: 09/26/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been renting 4 years at **********************************************We have been constantly harrassed after the 1st year. We have been to court once for eviction, proved they were wrong. Then they started sending rent cks back, sending lies to the courts saying we owe water, electric, and everything is in our name. Went through 3 name changes, WRI, TO *******,TO HUDSON HOMES. They filed again saying we owed over *****. When we went to court the judge only said one month was missing. Our checking account was hacked and i couldn't get the information in time for court. Now we are being harrassed again for eviction. I'm not understanding why, there company's rent properties. They offered to sell the home 3 times, never came through. We need help.My health is in danger and we don't understand why they continue to harrasse us. Your help is needed.Thank you ***** and ************************* ********************** ************

  

  Business Response

  Date: 07/19/2022

  Hudson Homes appreciated the opportunity to work with ************** regarding his concerns. The Hudson Homes Communications Manager completed a communication review prior to receiving this complaint at the request of ************** and his wife. It was determined that the collection efforts by his property management team were in line with Hudson Homes policy and used standard language and procedure to notify residents of an outstanding balance.
  
  As the resident ledger was addressed through civil court, Hudson Homes has not additional comments for this issue and asks that ************** continue to work with his property management team to address judgement amount owed to Hudson Homes. We consider this case to be resolved.

  Customer Answer

  Date: 07/20/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hudson homes are shady in how they do business. They are correct as far as civil court. They did not mention that they went into court with a ledger a 1st grader could write. They were asking for over ********* dollars, in FAKE MADE UP CHARGES. They did not tell you they rent without getting proper use and occupancy, nir inspections, and have not addressed issues that needed to be fixed since 2018.Also they changed Llc names 3 times,went into forcloser, and collected rent . Also they put the home up for auction with no intention of selling it.We got a mortgage 3 times, We were supposed to buy from another name and by the mortgage **** ****************. They continue to lie, and tell you what they want you to know. Not the truth. I have every e mail every **** from 2018. That's when they started showing there true colors. Thieves hiding behind money. Ask them to show you deposits, from the beginning. i can prove them wrong. It's a shame that ppl do this to honest sr. ********* who just wanted to do what is fair. There backed by money. It's a shame that they continue to get away with this all over the country. Trust i vvcccv will continue to fight them. I hate liers, who use innocent people.

  

  Business Response

  Date: 08/02/2022

  Hudson Homes recognizes that ************** and his household are dissatisfied with their experience, but as this matter has been addressed in court we have no additional information to provide outside of the judgment. We consider this case to be resolved.

• Initial Complaint

  Date:06/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for utilities that was paid to previous property management company before Hudson Homes took over. Also I am being charged for utilities which service dates are applied already. This company is charging a $300 month late fee charges on utilities while my account was being audited for credits. Also charging me for rent amount that is not owed. Now they are not going to renew my lease and says I owe over $6000 for utilities

  

  Business Response

  Date: 07/19/2022

  Hudson Homes appreciates the opportunity to work with ************** regarding her concerns. When Hudson Homes took over ****************** lease in July 2019 there was a utility balance of $35.67. The previous property management company did not provide any record of payment for that amount. The large majority of the balance on ****************** resident ledger is due to Hudson Homes not receiving any full utility payments in the last three years, with the majority of bills being completely unpaid. Per ****************** Housing Assistance Payments contract, the tenant is responsible to pay all utilities, since her move in to the property. All of the *** payments are accounted for, and each month's RENT/SUBSIDY is portioned correctly per the payment history provided by the housing authority to Hudson Homes.
  
  Due to the high balance on ****************** ledger, she is not eligible for a lease renewal with Hudson Home. We encourage ************** to continue to work with her property management team regarding her balance and lease terms. We consider this case to be resolved.

  Customer Answer

  Date: 10/11/2022

  Hudson homes has submitted an eviction for unpaid utilities. They were charging me once a month although they are billed quarterly, also charged $300 a month in late fees. They stated late fees were in lease which it is not, only if rent is late.Spoke with serveral agents to get account updated, and was sent a ledger with amounts that were previously paid. Now I am locked out of my account, unable to pay my rent of any other charges. They also changed the rent amount in the middle of my lease without notice. I've filed a BBB complaint before now I'm getting evicted. I think that is retaliation for filing complaint. They refuse to update ledger with correct amounts so now I'm waiting on a court date
  

  

  Business Response

  Date: 11/04/2022

  Hudson Homes appreciates ************** taking the time to provide additional feedback. Our previous response remains the same regarding her account status and the utility payments.
  
  As this is now a matter that is being address in civil court, we ask that her concerns be addressed through the court process. We consider this case to be resolved.

• Initial Complaint

  Date:06/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violation of lease agreement. I have not received my (myself and my fiancé's) security deposit within 30 days of end of contract. I have tried to resolve by calling multiple times, leaving voicemails, and emails but I have only gotten 1 response which was " Please advise that we are in need of a forwarding address." which is incorrect as it was provided upon end of lease agreement. When attempting to obtain any type of follow up information, I am unable to make contact with anyone in regard to my complaint other than a generic answering service which states someone will contact us but no one has. It is now day 40 and we have not received any update in regard to where our security deposit is and/or if it has been mailed.

  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/07/01) */ Hudson Homes would like to sincerely apologize to Ms. ***** for the experience she had during her move-out process and the delay in receiving her security deposit. An internal investigation determined that the delay was due to a miscommunication regarding her forwarding address. Upon receiving the complaint, the communication error was addressed and Ms. *****'s security deposit was overnighted to her the next business day. The Hudson Homes Communications Manager reached out to Ms. ***** over phone and confirmed she had no additional questions. She was left with direct contact information for the Customer Care department for any future questions or concerns. We consider this case to be resolved.

• Initial Complaint

  Date:06/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without Air Conditioning in my rental home since Tuesday June 14,2022. According to the state law governing lease agreements in *******, Hudson Homes Management LLC is required to have this emergency issue rectified within a 24 hour time frame. A **** technician came to my home at 10am on June 16,2022 to inspect all issues as to why the **** system in my rental home is not working at all. Upon his inspection he reported to Hudson Homes Management that they **** system was 18 years old, improperly installed to begin with, but that it has run its coarse and was no longer repairable and needed replaced. Today is June 16. 2022 and no approval to replace has been issued by Hudson Homes to date. The maintenance coordinators (Riverside Maintenance) have kept me in the loop everyday and have confirmed on multiple phone calls that they are just waiting on an approval from Hudson Homes. This is the 4th documented maintenance issue I have had with the **** system not working since moving in on April 27, 2021. No compensation has been given and the rental rates have even increased by almost $400 all at one renewal. I feel this company has not upheld any part of their lease agreement and I want at least 2 months of rent to be credited to me immediately.

  

  Business Response

  Date: 07/01/2022

  Hudson Homes appreciates the opportunity to work with **************** regarding his concerns. Unfortunately, our vendor did not provide a bid to resolve the air conditioning issues at ******************** property to Hudson Homes through the correct channels and there was a delay in service. The bid was approved immediately once it was received and ******************** system was replaced. We would like to sincerely apologize for the delay.
  
  The Hudson Homes Communications Manager has had regular contact with **************** over the phone and has confirmed that this issue is resolved and he is happy with the results. **************** has direct contact for management at Hudson Homes for any future questions or concerns. We consider this case to be resolved.

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They recently purchased the property next door. As homeowners we've spent LOTS of money on our weeding and yard car it's as of recent. This company sends in someone to mow the grass next door only to leave all of the dead grass on our property. This was AFTER they've crossed the property line with their zero turn lawn mower and turned around in OUR concrete driveway !!Calling the company didn't help one bit. But I can tell you this. I will be filing a direct police report on whom they've hired for landscaping the next time they come. We don't do that in THIS neighborhood. And this company cares not.

  

  Business Response

  Date: 07/08/2022

  Hudson Homes appreciates the opportunity to work with ************** regarding her concerns. We would like to apologize to ************** for any inconvenience she experienced while our vendors were servicing the neighboring property. This concerns was communicated to the vendors to be rectified. Photos of the property from 6/29, 7/1, and 7/5 show the property to be in a clean, kept condition.
  
  The Hudson Homes ************************ left a voicemail for ************** on 6/22 with direct contact information for any future questions or concerns. We consider this case to be resolved.

  Customer Answer

  Date: 07/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is untruthful. Nobody left me a voicemail.
  I also have pictures of what their "landscaper" left in our yard and my husband works from home so he seen them come the extra 20 ft on our property to turn their mower around in our driveway.
  2 neighbors across the street witnessed that mess and all of this that very day as well. Would you like their names and telephone numbers?
  
  No voicemail was left. Just shows all the way to the top whoever responded to this is deceitful as well.
  Every single person that comes by the house to look at it asks us if we are outside about it. Bc it's for sale.
  We show the pictures bc it is all we know of the company thus far. . And are HONEST with then telling them we never got a response nothing.
  Now I have this to show that they are very disreputable and blatantly lie. Voicemail? No.
  
  We've spent a lot of money this year for gopher and chipmunk problems. To leave and dump all that grass in our yard is wrong.
  
  Tried to resolute? Why don't they publicly type what they think their "resolution" is. ? Because lying about a voicemail is basically disgusting and makes them even more disintegrable then when I filed this.
  Why did it take them so long to respond? I see the dates BB reached out for response and nothing for weeks .. ?
  
  Attached are the photos of their grass they left in OUR property. And a photo once my husband raked it back onto their property.
  Stay OFF OF OUR LAWN AND OFF OF OUR DRIVEWAY!
  See Attachment/File: 4F85C627-8A0D-43FD-9C2A-2386E9BFCF89

  

  Business Response

  Date: 07/13/2022

  Hudson Homes appreciates the additional information provided by **************. A voicemail was left for the phone number provided in the BBB complaint to contact **************. Attached is a screenshot of the call log for that call.
  
  Hudson Homes would like to work with ************** directly to address the concerns she has at her property. The Communications Manager for Hudson Homes reached out to ************** again on 7/13 when the additional response was received.
  
  ************** is welcome to contact the Communications Manager directly at ************ to provide additional information about her concerns. We consider this case to be resolved.
  See Attachment/File: ***** Phone Call.png

• Initial Complaint

  Date:06/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There have been multiple issues and I have tried to communicate directly with Hudson Homes but there so-called **'s never return or take calls. I am currently sitting on the phone for over 30 minutes now with two different people whom are "trying to find a pm". This past winter, we came home with our 3 kids under 6, including 1 with health issues, to a house with no power. After calling, I found out we were shut off for non-payment(which means the payment was extremely late). When working with Hudson, you don't pay your own utility, you pay through them and pay a fee for them paying your bills for you. So even though my payments were up to date, my power was shut off because they didn't pay, but sure did collect the fee from me. This happened again when we came home to a sewer shut off notice due to bill non-payment. We have contacted customer care, no response. We have called multiple times every time to be told the ** is busy with another person and will return call within 24 hours. Have never received a call back, never received an email back. Only option is to go through state Attorney General whom I have contacted and BBB.

  

  Business Response

  Date: 06/24/2022

  Hudson Homes would like to apologize to **************** for the lack of communication he experienced with his property management team and the concerns with his home. The Hudson Homes ************************ has been in communication with **************** and come to an agreement regarding his request. He has direct contact information for management at Hudson Homes for any future questions or concerns. We consider this case to be resolved.

• Initial Complaint

  Date:06/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM DISPUTING THIS AMOUNT FOR A FULL REFUND RETURNED BACK TO MY DEBIT CARD IN THE AMOUNT OF $3340.60. THIS COMPANY IS NOT AS REPUTABLE AS THEY APPEAR. i APPLIED AND PAID THE APPLICATION FEES TO RENT A CONDO LOCATED AT ***********************************************************************************************************AFTER I WAS APPROVED AND PAID MY SECURITY DEPOSIT OF $1300. I WAS GIVEN A MOVE IN PACKET THAT SAID I WOULD HAVE A $700 NON REFUNDABLE PET DEPOSIT FOR MY 2 CATS. IN ADDITION THAT I MUST CARRY IN ADDITION TO MY ALREADY CARRIED RENTERS INSURANCE THROUGH STATE FARM A $ ******* LIABILITY POLICY NAMING HUDSON HOMES LLC. AS THE THE BENEFICIARY. I COULD NOT TAKE POSSESSION OF THE DWELLING UNTIL I SENT THEM THE DECLARATION PAGE SHOWING THIS.I HAVE NEVER OCCUPIED OR TAKEN POSSESSION OF THE DWELLING LOCATED AT *********************************************, SO THERE IS NO PAST DUE RENT OR CLEANING THAT NEEDS TO BE DONE.IT IS BY THE ***** OF GOD THAT I WAS NOTIFIED THAT THE COMPANY I WORK FOR IS CLOSING OUR ****** OFFICE SO I WILL NOT BE EMPLOYED AND WILL NOT BE ABLE TO PAY THE $1300 A MONTH RENT. I CALLED AND EXPLAINED THE SITUATION AND THEY SAID I COULD GET OUT OF THE ***** WHICH I HAVE ATTACHED A COPY OF IT.I HAVE ALSO ATTACHED A COPY OF MY SECURITY DEPOSIT PAYMENT OF $1300 AND ALSO MY 1ST MONTHS RENT PAYMENT OF $2040.60 I HAVE ALREADY CONTACTED MASTERCARD ABOUT A REVERSAL OF THE $2040.60 WHICH HAS YET TO HAPPEN BECAUSE IT SHOULD HAVE NEVER BEEN CHARGED AND WAS SHOWN A CREDIT BALANCE AND NOT POSTED TO MY RENT ACCOUNT YET. THE $1300 WAS POSTED AND APPLIED TO MY HUDSON HOMES ACCOUNT. SINCE I AM NOT UNDER CONTRACT AS SHOWN ON THE ATTACHED FORM I WANT THE REFUND OF $3340.60 . NO MATTER WHAT I WOULD LIKE MY MONEY REFUNDED TO MY BANK CARD ASAP. P***** ACKNOWLEDGE THIS CVOMPLAINT THANK YOU

  

  Business Response

  Date: 07/01/2022

  Hudson Homes appreciates the opportunity to work with **************** regarding her concerns. The information **************** provided is accurate that after applying and being approved for a home she paid her security deposit and additional funds along with signing her lease. Once she notified our move-in department that she would like to cancel her lease, the additional funds outside of the forfeited security deposit were mailed to her via check. **************** disputed the security deposit amount that was owed to Hudson Homes with her financial institution.
  The Hudson Homes Communications Manager reached out to **************** over phone and confirmed she had no additional questions. **************** was left with direct contact information for the ************************ for any future questions or concerns. We consider this case to be resolved.

  Customer Answer

  Date: 07/06/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hudson homes refunded the amount which was the first months rent and cat deposit. $2040.60. They did not refund the additional $1300 which according to their letter releasing me from the lease stated there was a $00 charge and security deposit$1300.00 could be used for unpaid rent or cleaning which neither took place as I never took possession of the property. I did dispute this with my Banking facility debit card department. I would also like to add that until I complained to the BBB they had no contact with me.
  I THANK YOU FOR YOUR HELP ON THIS MATTER.
  ************************

  

  Business Response

  Date: 07/15/2022

  Per the feedback from ******************** response, there are no additional actions Hudson Homes can take regarding this complaint. We consider this case to be resolved.

  Customer Answer

  Date: 07/18/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  As I previously stated, I never to possession of the property . According to lease release agreement< there is no fee . I clearly states the security deposit can be used for unpaid rent which there is NONE as I NEVER TOOK POSSESION OF THE PROPERTY!
  
  2. IT CAN BE HELD FOR DAMAGE REPAIR AND CLEANING FEES WHICH THERE WAS NONE AS I NEVER TOOK POSSESION OF THE PROPERTY.
  
  I AM CONTACTING THE ATTORNEY GENERAL REGARDING THE NON REFUNDING OF MY DEPOSIT. THIS IS NOT THE FIRST COMPLAINT AGAINST HUDSON HOMES ALL OVER THE **** THEY ARE SHADY COMPANY .
  
  I HAVE ATTACHED PROOF FROM THEIR RELEASE OF LEASE AGREEMENT.
  THANK YOU,
  See Attachment/File: LEASE TERMINATION AGREEMENT.pdf