Business ProfileforStreetlane Homes

Streetlanes has been a nightmare since the start, but even more so from the moment we moved out of one of their rental properties. I can forgive the slow response time or poor condition of the property upon move-in, but what I cannot forgive is charging us an additional 1k above our security deposit and sending us to collections TWO WEEKS after receiving the letter. We have tried countless times to get in contact with someone in Streetlanes but have had no luck -- they have disconnected phone numbers we have been provided, hung up on us, or claimed they would call us back with no response. The damage report was extremely minimal with few details (for example, they cited "appliance repair" without stating which appliance was repair), yet claimed over 3k in damages to a property that we left in arguably great condition. There was nominal wear-and-tear, but nothing egregious as we are experienced renters who have learned to care for a landlord property's. At first, all we wanted were details and additional photos showing the damages they claimed we caused. We received no response.Today I received an email from a debt collection agency on the behalf of Streetlanes. They seemed to have wiped their hands clean of us and passed us to a third party that refuses to elaborate "to protect their client". I knew the reviews paint Streetlane in a bad light, but we tried to give them a chance. That was a mistake. They are an embarrassing excuse for a rental company.If I do not receive an adequate response that includes a direct line or personal contact information for a customer service representative (NOT a call center), I will be filing in small claims court.