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Business Profile

Telemedicine

CallonDoc.com Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 281 total complaints in the last 3 years.
  • 190 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False ********************* Prescription I used CallOnDoc on 2/22/2025 to request a ********* prescription because they advertise that prescriptions will be processed within 1-2 hours. However, my request has been significantly delayed, and I have yet to receive a clear update.I have provided all the requested documents, yet my prescription is still pending. This delay is frustrating, as this medication is essential for my health, and I trusted the advertised timeline when placing my request.I would appreciate it if CallOnDoc could prioritize my request and ensure my prescription is sent immediately. I am relying on this service for timely access to my medication.Thank you for your prompt attention to this matter.Dujhette Herah

    Business Response

    Date: 03/07/2025

    Hello,
    I sincerely apologize for the delay in addressing your concern. Due to the high volume of patients and inquiries we are currently assisting, response times have been impacted. I truly appreciate your patience and understanding during this time.
    I want to inform you that your refund request has  been processed.
    If you have already received a refund confirmation email but the funds are still unavailable, I recommend reaching out to your bank directly for further assistance regarding fund availability.
    Thank you again for your understanding, and please dont hesitate to let me know if theres anything else I can assist you with.

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription weeks ago and I was just charged again today 2/24/25 My subscription status keeps saying cancellation pending, unable to delete my payment information so I can stop being charged and it doesnt allow it! I have two active subscription (of for myself one for my minor daughter) BOTH will not cancel and have cancellation pending, it should have no longer been charging me once I selected to cancel!!

    Business Response

    Date: 03/07/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. I want to inform you that your plan has been successfully cancelled. 

  • Initial Complaint

    Date:02/15/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website states there is a 15 minute turn around time and I have gotten no response from customer service after multiple calls and messages.

    Customer Answer

    Date: 02/17/2025

    Business responded and solved the problem by completing their end. 

  • Initial Complaint

    Date:02/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been using ********* for years and have always been happy with their service until recently. I submitted a refill request on Feb 8, 2025. It is Feb 15 and I still havent had my refill processed. I have sent 4 emails and keep getting a message they are behind due to high demand. My prescription is for a medication that causes withdrawals and Im about to run out. I either need a refill submitted or a refund. Im very disappointed in their service and need a resolution.

    Business Response

    Date: 03/06/2025

    Hello,
    I sincerely apologize for the delay in addressing your concern. Due to the high volume of patients and inquiries we are currently assisting, response times have been impacted. I truly appreciate your patience and understanding during this time.
    I want to inform you that your refund request has  been processed. Please note that it may take 3-5 business days for the refunded amount to reflect in your account, as this is the standard processing time for most banking institutions.
    If you have already received a refund confirmation email but the funds are still unavailable, I recommend reaching out to your bank directly for further assistance regarding fund availability.
    Thank you again for your understanding, and please dont hesitate to let me know if theres anything else I can assist you with.

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to cancel ****** doc. On line doctor. They first acknowledged i was canceling. Then they wrote to offer a deal. I wrote back and!declined. Then they charged my Discover $45.

    Business Response

    Date: 03/06/2025

    Hello,
    I sincerely apologize for the delay in addressing your refund concern. Due to the high volume of patients and inquiries we are currently assisting, response times have been impacted. I truly appreciate your patience and understanding during this time.
    I want to inform you that your refund request has  been processed. 

    Customer Answer

    Date: 03/07/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/14/2025 I used CallonDoc for treatment of pink eye. They sent me confirmation that my prescription had been called in to the pharmacy. It never was called into the pharmacy. I have sent multiple messages back to the provider and the medical provider never responds. I keep getting a text saying that CallonDoc is awaiting a response from me, but I have responded to all their information. I called the number and the voicemail was in a foreign language and no one ever answered the phone. The website doesnt provide me anyway to request a refund. I am also concerned that they required my drivers license, and took my credit card for payment. This doesnt look to be a legitimate business.

    Business Response

    Date: 03/06/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. We truly appreciate your patience and understanding. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:02/13/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription (their site actually nakes it difficult for anyone to fo do).before the renewal and they did not cancel and tried charge my credit card again on 2.13.2025. The website does NOT allow users to delete thru payment information and nobody will answer my messages (if they do, it's in response to the subject line and not the message). I have proof of the refund I asked for back in November of 2024 in which they completely ignored and proceeded to ask for a credit card to make an additional payment. I made note of the cancellation and to my suprise they are back to charging my card. I received an email of the original cancellation request but I no longer had it. I thought everything was settled. Thank you

    Business Response

    Date: 03/06/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. I want to inform you that your subscription has been cancelled as requested. Let us know if you need anything else. 

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 9 2025 I ordered and paid 95 for prescription refills being told it would be done within 2 hours. One day later I received a generic message stating they are a couple hours behind. Two days later I requested an update and was again told they were behind. I then asked for a refund it took hours to get back with me. I want my prescriptions or my money. These business practices and lack of customer service or support is outrageous. They took my money and have done ZERO.

    Business Response

    Date: 03/06/2025

    Hello,
    I sincerely apologize for the delay in addressing your  concern. Due to the high volume of patients and inquiries we are currently assisting, response times have been impacted. I truly appreciate your patience and understanding during this time. I want to inform you that your refund has been successfully processed.
    Please let me know if theres anything else I can assist you with. Thank you for your understanding.

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a prescription refill on 12-30-2024, call on doc sent a generic message in the patient portal saying that they're busy and were having a temporary service delay. I messaged Call on doc asking how long it would be and received no response. I waited 5 days until I only had one pill left of my medication and had to end up using and paying another telehealth provider to get my prescription. They did send messages asking if i still wanted my consultation and i informed them that no, i had already used another service provider for my prescription. I then requested a refund for my quarterly subscription, that I had just been charged for on *****, that i didn't get to use. I didn't ask for a refund for my visit as I had used account credit. I also requested to ****** my subscription so that I'm not charged again in March, as they have to complete the cancelation on their end. They sent me a message on 1-15 saying that they had forwarded my refund request to their billing department and I've never heard anything else. I sent a follow up message on 1-29 with no response.I would just like my subscription canceled and a refund for the subscription charge on *****. I have used their service several times in the past with no issue so this experience has been highly disappointing.

    Business Response

    Date: 03/06/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. I want to inform you that you have been refunded on your last charge and we have communicated this via patient portal. Let me know if there is anything else I can assist you with. 

    Customer Answer

    Date: 03/07/2025

    I have reviewed the business response and accept this resolution. 

    Thank you for the refund and canceling my subscription.

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid call on doc for a prescription refill within 2 hours and now no contact after multiple attempts. I did not receive any prescription refill nor any communication whatsoever

    Business Response

    Date: 03/06/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. We truly appreciate your patience and understanding. I want to inform you that your consultation has been completed.
    Please dont hesitate to reach out if you need any further assistance.

CallonDoc.com Inc is NOT a BBB Accredited Business.

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