We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telemedicine

CallonDoc.com Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 286 total complaints in the last 3 years.
  • 192 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/27/25 I followed the steps on their website to request an appointment for a 3mo refill of my prescription for $64.99. The disclaimer said to please allow a 2hr turnaround time. On 1/30, I had still not heard from them and my visit was "pending". I sent a message in their portal and received a canned response saying they have a higher than normal patient volume. It is now 9pm on the 31st, they are aware I absolutely can't miss a dose of this medication, and I haven't heard from them at all. Now I find out they're using the BBB without permission and have defrauded many others like me. I have requested a refund but doubt I'll ever receive it. They essentially stole my money, and, most importantly, the valuable time I could have used to have another legitimate provider fill my vital medication.

    Business Response

    Date: 02/18/2025

    Hello,
    This is Jhon from the ******************* I sincerely apologize for the delay in addressing your refund concern. Due to the high volume of patients and inquiries we are currently assisting, response times have been impacted. I truly appreciate your patience and understanding during this time.
    I want to inform you that your refund request has now been processed. Please note that it may take 3-5 business days for the refunded amount to reflect in your account, as this is the standard processing time for most banking institutions.
    If you have already received a refund confirmation email but the funds are still unavailable, I recommend reaching out to your bank directly for further assistance regarding fund availability.
    Thank you again for your understanding, and please dont hesitate to let me know if theres anything else I can assist you with.

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a service that I've been using for years with no issues. Had financial problems so I placed an order when I could (a month later). Was told that I would have to pay my money to start all the way over, which i refused and requested a refund. Was then told that my order will be sent to a supervisor and was offered a credit, then was left with no response. I did not ask for a credit on an order issue that was not my fault, I want my hard earned money back or to receive the order with the dosage that I requested. I explained that I received no side effects and was still ignored.

    Business Response

    Date: 02/18/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. We truly appreciate your patience and understanding. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 25, 2025 I started a new consultation on Call on Doc for my steroid inhaler refill for long term asthma. After hours of waiting for a physician to review my request, I finally got confirmation that my prescription was sent to my CVS pharmacy. I went to pick up my prescription and the pharmacy had no trace of any prescription being sent over for that medication. I have tried contacting customer service SEVERAL times and absolutely no response. Now Ive gone almost a week without my medication because the physicians associated with this ******** company are incompetent and con artists. I requested a refund and absolutely NO response and still NO prescription.

    Business Response

    Date: 02/18/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. We truly appreciate your patience and understanding. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01-28/25 I contacted call on docs virtual doctors service online. They have always refilled my prescription with no problem. They offer service within 2 hours. Its been two days and no prescription. Charged 85$. No available phone contact and messages just say sorry we have a high patient volume.

    Business Response

    Date: 02/18/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. We truly appreciate your patience and understanding. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription. I have been waiting for over a week to have an rx refilled. They promise a 4 hour response time. This is a lie. I used to love this company but they are now so slow to respond.

    Business Response

    Date: 02/18/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. We truly appreciate your patience and understanding. I want to inform you that your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1.27.25 I submitted for a prescription refill. I received a generic email stating they were a few hours behind due to high call volumes. I have reached out multiple times to company and going on 48 hours with no resolution. If they cannot provide the service then they need to stop taking patients. I pay for the membership fee as well as the consultation fee. I have used this company multiple times without issue up to now and will hate to discontinue my services if this cannot be resolved

    Customer Answer

    Date: 01/29/2025

    Issue has been resolved with ****** doc

  • Initial Complaint

    Date:01/28/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for service 3 days ago, to ensure I got a refill for my blood pressure medication before I ran out. My blood pressure rises quickly and dangerously without medication. I informed them I only had one pill left. I was given a 2 hour window, but it is now 3 days later and no prescription has been sent and no treatment plan has been received. I am now out of medication, and had to obtain a couple of emergency doses. I am also given the run around due to running out of my medication early, because I wasn't given the full amount by the pharmacy last time. This is a critical medication, but it is not a narcotic therefore it shouldn't be so difficult to receive help when I'm out. I've been a happy patient with callondoc for years, but being ignored for days is unacceptable. The holidays are long since over, there is no discernable reason to be so behind.

    Customer Answer

    Date: 01/31/2025

    ********* has completed the job as requested.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a medical consultation with this company. Was asked the type of prescription I preferred for my symptoms - selected my choices and paid for the consultation. The prescription was never completed in its entirety, and only part of the prescription requested was sent to the pharmacy I selected. This was on January 19, 2025. I have been reaching out requesting that the prescription sent reflects what I paid for, and have only gotten one response asking me to wait for them to look it over. I just want what I have paid for. They dont even have the decency to respond. Im left hanging without the treatment I paid for. Terrible customer service and fraudulent services.

    Business Response

    Date: 02/18/2025

    Hello,
    I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted.
    As a gesture of goodwill, we will process a partial refund of $10 for this consultation to compensate for the delay and inconvenience. We truly appreciate your patience and understanding.
    Once again, we apologize for the experience, and we hope to provide you with a smoother process in the future. Please dont hesitate to reach out if you need further assistance.

    Customer Answer

    Date: 02/18/2025

    Its not the resolution I wanted. I would have liked to have gotten the prescription that I paid for. But glad to have a resolve. Thanks for your help. 

    Customer Answer

    Date: 02/18/2025

    This issue is resolved. 

    Customer Answer

    Date: 02/18/2025

    I am rejecting this response because:   

    Its not the resolution I wanted. I would have liked to have gotten the prescription that I paid for. But glad to have a resolve. Thanks for your help.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We done all the required things to get an antibiotic for my minor son, our wait time to receive a prescription was 2 hours. After waiting for the account to still be under review, no medications were called in. A refund was requested & there was no response.

    Business Response

    Date: 02/18/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. Due to the high volume of patients and inquiries we are currently assisting, our response times have been impacted. We truly appreciate your patience and understanding. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not yet received my prescription after paying for it. Company promises to send your prescription within 2 hours. I have tried to message the company without any response. Not a good way to do business or treat customers at least be upfront about possible delays before taking people's money or have them waiting when they need their medicine.

    Customer Answer

    Date: 01/29/2025

    Issue has been resolved.

    Thank You.

CallonDoc.com Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.