Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/13/2025 had cancel the car maintenance agreement. Call several times trying to get them to tell me if they received the information about repairs refunds. They kept defined it. So I sent a cancellation notice by certified mail. I call and ask they said no. They text me about the cancellation notice and said I had to call for a cancellation Nimber. I did and ask why did rhey take money out of our account after you see that we were trying to cancel the policy. They took money after they see we were cancel the agreement. Then the wont give it back they took the money under a different meme the bank said, after talking to them they denied me our money back and they claim I never call them and both is a lie. We even spoke to one of the managers this company has really git over on me. around

  

  Business Response

  Date: 03/27/2025

  Thank you for reaching out and expressing your concerns. We understand how important clarity and transparency are when it comes to billing and cancellations, and we appreciate the opportunity to respond.
  

  Upon review of your account, here are the key findings:

  - You were enrolled in a month-to-month vehicle maintenance agreement, which, as stated in the contract, provides coverage in case a qualifying event or repair occurs. Like traditional insurance, monthly payments secure your access to benefits during the active period of coverage. These payments are non-refundable, regardless of whether a claim is filed, as long as the policy was active at the time.

  - You requested cancellation of the agreement and sent a certified letter. However, per the terms of your contract, a cancellation number must be requested by phone in order to process a cancellation. This is necessary to verify account ownership and protect our customers. Once this step was completed, the policy was cancelled accordingly.
  

  - Regarding your request for maintenance reimbursements, the receipts submitted were from services performed either before the contract was purchased or during the waiting period, which are not eligible for reimbursement. The maintenance benefits apply only to qualifying services performed while the contract is active and after the waiting period has passed.

  - As for your concern about a charge under a different name, our billing partner occasionally appears under varying descriptors, but all charges are tied to the contract and authorized billing agreement.

  We genuinely regret that this experience didnt meet your expectations. We remain committed to being transparent and upholding the terms of our agreements

  
  

  Customer Answer

  Date: 04/06/2025

  The manger should not taken any more money after they knew we said they have a number for service agreement number was given. And they knew that the paperwork was sent before the contract was ask to end and give our money back, so much dishonesty 

  Customer Answer

  Date: 04/08/2025

  The manger should not taken any more money after they knew we said they have a number for service agreement number was given. And they knew that the paperwork was sent before the contract was ask to end and give our money back, so much dishonesty 

  

  Business Response

  Date: 04/08/2025

  Thank you again for taking the time to express your concerns.
  

  As previously mentioned, your account has been fully cancelled, and we have thoroughly reviewed the details surrounding your cancellation request and billing. Our findings remain consistent with the terms and conditions outlined in your agreement, and no further refund is warranted.
  

  We understand that you may not agree with our position, but we have addressed your concerns in full, and there is no additional action we can take at this time.
  

  At this point, we respectfully consider this matter closed and will not be engaging in further correspondence regarding this case.
  

  Thank you for your understanding.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24 did work for customer that has ********************** break customer paid his bill but to the days date still have not received payment from this company $878 dollars it **** my shop for payment call just get the run around never can talk to any higher up In the *************** 10/24 to 1/25 still no payment for work performed said check in the mail. Tried calling the *********************** no response back yet. The customer calls them every day for me and says they still take his money every month but has not paid my business for work render very frustrating

  

  Business Response

  Date: 03/27/2025

  Thank you for reaching out and sharing your concerns. We deeply apologize for the delay in payment and the frustration it caused.
  

  The repair work performed on October 24, 2024, was indeed approved for payment. However, due to an unexpected transition period during which our team was working remotely as part of an office relocation and construction delays, this particular claim regrettably got lost in translation. While this is not an excuse, we want to sincerely apologize for the inconvenience and lack of timely communication.

  We have since reviewed the case and can confirm that payment was issued, and per our bank records, the check was successfully cashed on January 27, 2025.
  We recognize how important it is to maintain strong relationships with our repair facility partners and truly regret the experience you had

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay Everything Breaks monthly for a full coverage policy on my vehicle. They successfully take it every 1st of the month. Okay so on November 13, 2024 I took my car into ********* for a starter repair / replacement! They repaired the starter, and of course they and I both are depending and hoping that the full coverage warranty that I have will cover my bill! Which they never did and still havent. ********* released my car to me, again, on the hopes of being paid by the warranty company. The dealer ship and I both has called multiple times and was given the run around at all times for various days! Still no payment and they tell you that theres no one who you can talk to as far as the payments. Its always escalate the claim / problem and it still have yet to be solved or addressed. My transmission went bad and I needed to put my car back in the shop so I did, and that was at the beginning of December. Its now Jan. 9th and Im still at a stand still. No communication, they dont care, they dont even try. Ive been taking Lyfts and Ubers to work everyday since then. $60 a day, and they wont allow me a rental for more than 1 day which in the contract I am eligible for up to 5 days. I feel this is very unbelievable unprofessional and a scam. Not to mention every time I call their company Im on hold for atleast ***** mins to a hr. Or more every single time.

  

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to address Ms. ***** concerns regarding her service contract with Everything Breaks.
  

  Upon reviewing the claim history, we confirm that checks have been sent to the repair facility for the approved claims. If the repair facility has not yet processed or received the payment, we encourage them to follow up directly with their financial institution or our claims department for further assistance.
  

  Regarding the rental vehicle coverage, our contracts provide up to 5 days of rental reimbursement, subject to the terms and conditions of the policy. If Ms. **** received fewer rental days than expected, we would be happy to review the claim details to ensure she receives the full rental benefits outlined in her agreement.
  

  We sincerely regret any delays or difficulties Ms. **** *** have experienced in reaching our team. We are actively working to improve response times and claim processing efficiency to provide better service to all our customers. If Ms. **** has any remaining concerns, we encourage her to contact us directly so we can ensure a resolution.

  Customer Answer

  Date: 02/28/2025

   Im fine w/ their response but I would also like to be reimbursed my ***** dollars for my starter, that they were suppose to pay for but didnt.

  

  Business Response

  Date: 03/10/2025

  A check request for the remaining balance has been submitted to our payment department. According to our records, after consulting with the repair facility, the customer has already settled the invoice. A reimbursement check will be issued to the customer.

  Customer Answer

  Date: 03/13/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving multiple calls daily from this business, despite never using their services and having no intention to do so. Over the past year, Ive blocked around 100 different phone numbers from them. Please stop calling me repeatedly from different numbers!

  

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to address this concern.
  

  At Everything Breaks, we do not engage in outbound calling unless a consumer has expressly opted in to receive information regarding our services. However, we understand that the complainant has been receiving unwanted calls and has requested that they stop.
  

  We have removed their number from our contact list to ensure they no longer receive any further communications from us. If they continue to receive calls, we recommend checking if the calls are coming from third-party marketing affiliates, as we do not initiate cold calls.
  

  We sincerely apologize for any inconvenience and appreciate the complainant bringing this to our attention. Please let us know if any further clarification is needed.

  Customer Answer

  Date: 02/27/2025

  I have reviewed the business's response and accept the resolution. I also have a list of phone numbers used to contact me from Everything Breaks Inc. If you would like these numbers to identify the source of the calls, I would be happy to provide them.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for auto repair from Everything Breaks based on their advertisement and discussion of the product with their staff by phone. The policy was said to be a special policy for those over 55 years old or there about. The cost of the policy was $140.00 per month. The company advertised that your car could be taken to the dealer for repair. I took the car to the ************* Dealership in *********, Md. in order a noise in the engine. The ************* stated that they were told by Everything Breaks to listen to the engine to make a diagnosis. The dealership was not able to identify the problem in that manner. I left without any direction from Everything Breaks staff. I later took the car to a different repair shop for a different concern (minor suspension issue). They refused the repair in Oct. 2024. Meanwhile, I continue to make monthly payments to them. I sent all documents requested since I owned the car. To date, Jan 2025, they have not made a decision on engine repair nor given a direct answer. I want them to repair my car or refund the money I have pair to them and change the advertisement. My car is a 2024 ************* GL 450 4matic. Tonight, as I spoke with the company, I advise the service person that I want to complaint further. He led me to believe that there was no further recourse.

  

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to address the customers concerns regarding their service contract with Everything Breaks.
  

  Our records indicate that the customer filed two claims, which were ultimately closed due to inactivity. As per the terms of the contract, under Section A: Maintenance and Records, customers are required to provide two years of maintenance records to verify that covered components have been properly maintained in accordance with manufacturer recommendations. Specifically:
  

  - To obtain benefits under this Service Contract, maintenance must be performed at a licensed repair facility and must follow the vehicle manufacturers schedule.
  - Proper documentation, including verifiable receipts, is required in the event of a claim. Receipts must reflect the vehicle's details (year, make, model, VIN, and mileage).
  - Failure to provide proof of required maintenance may result in a denial of coverage.
  

  In this case, we never received the requested maintenance records or a bill of sale from the customer, despite multiple requests. Due to this lack of documentation, the claims remained open for an extended period before being closed due to inactivity. At no point was the claim outright deniedrather, we were awaiting the necessary documents to proceed.
  

  Additionally, the customer canceled their contract on January 7, 2025. We remained willing to process the claim as long as the required documents were provided, but as we did not receive them, we were unable to move forward with coverage.
  

  Our advertising and policy documentation clearly outline the maintenance requirements, and we encourage all customers to review these terms to ensure eligibility for claims. If the customer has any further concerns, we are happy to discuss them directly.

  Customer Answer

  Date: 03/10/2025

  I have not received any written responses from (ETB) Everything Breaks. Communication has consisted of verbal communication by phone, only when I initiated a phone call. There was not person assigned to communicate with me. Therefore, much time was unproductive attempting to get information.

  All information regarding repairs to the vehicle were sent to ETB 2 times by email. I advised *** that I had not owned the vehicle for two years, and that I could only provide records since I purchased the vehicle in 11/2023. I also sent them a Carfax with the vehicle records since it new in 2014. They would not except the Carfax history. They know that it is likely an impossible task to obtain records from the previous owner. They requested all original individual receipts or copies.

  I contacted *** on multiple occasions to request the status of the claim. I was told that the claim was in review and know information was available. Also, that they had not received any information from me. one representative was able to locate the email with the documents attached. H stated that he would make sure the information was received by the review team.

  The vehicle was towed from by home to ************************************, located at ********************************************************************************** on 10/16,2024. I was advised by the repair shop that an Adjuster from *** visited the shop and look at the vehicle and was instructed to inform me that all claims were denied for repair and to inform me of the decision. The first request to file a claim was made while I was physically present at the ************* ************************* in ************. When the service department called *** to request approval for the diagnosis, they were told to listen to the engine to determine the problem and not to preform their usual professional procedures for this type of concern. The dealership was unable to determine the problem for that reason.

  The contract was cancelled by me in January 2025, after waiting for a decision for approximately 5 months for ETB to say to me that the claim was denied. They continued to accept the payment during this time.

  I will except a settlement of $6,200.00 towards the cost of the repair, I do not want to deal directly with ETB due to the history above.

  ****** ******

  

  Business Response

  Date: 03/12/2025

  Thank you for your continued patience as we reviewed your concerns regarding your claim with Everything Breaks. After a thorough review of your claim history and supporting documentation, we regret to inform you that we are unable to process your request for reimbursement.
  

  Key Findings:
  1. Claim Eligibility Window Has Closed:
  - Your policy was canceled on January 7, 2025. Per the terms of your agreement, claims must be processed while the policy is active. The eligibility window for claim consideration has now expired.
  
  2. Continued Operation After Filing the Claim:
  - Your claim was filed on October 16, 2024, with a reported Loss Odometer of ******* miles.
  - However, AllData records indicate that the vehicle was serviced on November 4, 2024, at ******* miles, showing that the vehicle continued to be driven despite a known engine issue.
  - As outlined in your service contract, continued vehicle operation after a mechanical issue is detected may result in a claim denial due to potential further damage.
  
  3. Required Documentation Not Provided:
  - Despite multiple requests, we did not receive the required two years of maintenance records or verifiable proof of prior ownership service history.
  - The Carfax report provided does not satisfy this requirement, as it does not serve as verifiable proof of service receipts from licensed repair facilities.
  
  Final Decision:
  

  Due to:
  - The eligibility window for claim processing being closed,
  - The vehicle continuing to be driven after the claim was filed, and
  - The lack of required maintenance documentation,
  

  the claim is DENIED per the terms of the service contract.
  

  We understand that this may not be the resolution you were hoping for; however, Everything Breaks must adhere to the contract terms to ensure fair and consistent claim processing for all customers.
  

  Should you have any further questions regarding your contract terms, you may refer to your CANCELLED service agreement.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two auto repair claims were made and approved for auto repair on my vehicle with this company in November and December but they have not paid the repair shops for the work performed. I have called and both repair shops have called and have gotten no resolutions for this issue.

  

  Business Response

  Date: 03/27/2025

  Thank you for bringing this matter to our attention. We understand how delays in repair payments can be frustrating and appreciate the opportunity to clarify the situation.
  

  Upon review of your file, we found that you submitted two claims:
  

  Claim filed on 11/25/2024
  - Complaint: Hum or buzzing noise at highway speeds
  - Cause: Left and right wheel bearings showing signs of wear; left bearing producing significant noise
  - Correction: Replacement of both left and right bearings
  Status: Due to a communication error, payment was delayed. Once we contacted the repair facility, we were informed that you had already paid for the repairs out of pocket. A reimbursement check was subsequently issued and sent to you directly.
  
  Claim filed on 12/07/2024
  - Complaint: Oil pressure warning light on
  - Cause: Poor fitment on plugs connected to the oil sensor
  - Correction: Replacement of the piggyback connector
  Status: This claim was paid directly to the repair facility.
  
  We apologize for any delays you may have experienced during this process. We were addressing some internal operational issues at the time, which may have contributed to the slower resolution. However, please rest assured that we remain fully committed to honoring valid claims and supporting our members throughout the repair process.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a warranty with Everything breaks for my car. I have had nothing but problems with the payment process and customer service, etc. When I made the payment last November with ***** int he payment department, she told me that if I made that payment, she would 'waive the payment for December which did not happen. I asked her this repeatedly and also asked her to put this is writing to me which she told me she would but did not do. Later on, I found out that ** did not waive the payment, and they are now saying that I owe for the month of December which I relied on what they told me (detrimental reliance) and what they promised. She told me that she did not lie to me since it was not her fault that the system "kicked it back" This is not fair to me as a customer. There are laws in regard to what company people can relay to customers, and I need to get accurate information. They should also be more accurate with their terms and conditions and how their representatives represent their products. I have been told by several different mechanics that they will not work with EB which makes it difficult as well. I have paid hundreds of dollars to this company only to have a complete run around when it comes to trying to reach customer service (call hold times up to 45 minutes to an hour) disconnected calls, CSR's saying their computers are slow and they cannot get in, etc. and giving me the customer misinformation about my account.

  Customer Answer

  Date: 01/07/2025

  I have been trying to get ahold of Everything Breaks this whole week to no avail. They have very long hold times as other people have noted as well. I am very frustrated that I have paid this company hundreds of dollars for a warranty to have nothing but problems with billing, dealing with the warranty, etc. There are laws to protect consumers from situations like this. 

  

  Business Response

  Date: 02/25/2025

  Thank you for bringing this complaint to our attention. We have reviewed Ms. ******* account and would like to clarify the details regarding her concerns.
  

  1. Billing for December 2024: Ms. ****** was not charged for her Enhanced Powertrain coverage for December, as promised. However, she had multiple active products with us.
  

  2. Other Accounts & Payments:
     - A charge was attempted in December 2024 for her Consumer Electronics protection plan, which was declined. Due to non-payment, this product was canceled in January 2025.
     - A successful payment was processed in January 2025 for her WeCare account.
     - As of today, we have not received the February payment for her Enhanced Powertrain coverage.
  

  3. **************** Concerns: While we acknowledge her frustration with wait times, we want to assure her that we strive to provide the best service possible and are continuously working to improve response times.
  

  We sincerely apologize for any confusion or inconvenience; however, Ms. ******* claim that she was wrongly charged for December is not accurate, as all successful payments were for her other active accounts, not the Enhanced Powertrain coverage that was promised to be waived.
  

  If Ms. ****** has any further questions regarding her billing or account status, we are happy to discuss and provide additional clarification. We appreciate her business and regret any frustration she has experienced.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 08/06/2024 I purchased a auto deluxe warranty for my 2016 Buick Encore from Everything Breaks. On 12/17/2024 i was driving and the Serpentine Belt broke because of a damaged Belt Tensioner. Since i never filed a claim before I called Everything Breaks **************** line to find out what to do. I was advised by ***** at ext 6133, that i needed to take the car to the shop and have them call in once ***airs are made. I did as instructed but when the shop tried to call they were on hold longer than 60 minutes and could not wait, they called several times over a three day period., I called the same number and was on hold 3 hours before i gave up. Time after time we called trying to resolve this bill so I could have my vehicle but could never get answer. Finally on 12/29/2024 i was able to get thru and the Claims *** was the rudest person i ever met. (but i will take that up with company) I was told that since I had paid for the ***airs there is nothing they can do refusing to even review my claim.After reading other complaints of Everything Breaks i see a pattern of them selling warranties and collection premiums but when it comes to processing claims it all the same across the board of NOT paying. This company is a **** and rip off to customers

  

  Business Response

  Date: 02/24/2025

  Thank you for bringing this complaint to our attention. We have reviewed Mr. **** policy and claim history and would like to provide clarification regarding this matter.
  

  Mr. *** purchased his policy on 08/06/2024 for his 2016 Buick Encore.
  

  A claim was filed on 01/10/2025 for the following:
  

  - Belt Tensioner Replacement Approved and paid in full on 01/13/2025.
  

  - Drive Belt Replacement (NEFC - Not Eligible for Coverage) Denied as it is not a covered component under the Deluxe policy.
  

  - Alternator Belt Replacement (NEFC - Not Eligible for Coverage) Denied as it is not a covered component under the Deluxe policy.
  

  The customers policy was canceled on 02/04/2025.
  

  We acknowledge the frustration Mr. *** experienced with wait times and sincerely apologize for any inconvenience caused. However, we want to clarify that the approved portion of his claim was processed and paid in full within three days of being filed.
  

  Regarding the disputed amount of $781.61, we want to reiterate that only the belt tensioner was covered under his policy. The drive belt and alternator belt were not eligible for coverage, which was why they were denied. Since the approved claim has already been paid, there is no additional reimbursement owed.
  

  If Mr. *** has any questions regarding the policy coverage or payment details, we are happy to assist. We appreciate his business and regret any inconvenience he experienced.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* 0.3 mi Open Closes 6PM New Year's Day might affect these hours ************** They did not pay their warranty to the mechanic.

  

  Business Response

  Date: 02/24/2025

  Thank you for bringing this complaint to our attention. We have reviewed our records and located the customer's policy and claims.
  

  Two claims were filed on behalf of Mr. ********** by ********************* in ******, **:
  

  - Claim filed on 10/29/2024 This claim was for a starter replacement, which was authorized for direct payment. Unfortunately, due to an oversight, the payment was delayed. We sincerely apologize for this and have escalated the matter to our payment department, which is actively working with the repair facility to ensure the payment is processed immediately.
  

  - Claim filed on 11/06/2024 This claim was for a purge valve replacement, which is not a covered component under the policy and was therefore denied.
  

  Additionally, the disputed amount of $1,100 mentioned in the complaint does not reflect the agreed-upon amount for the authorized repair. We are ensuring that the correct payment for the approved claim is sent directly to ********************* as soon as possible.
  

  We regret any inconvenience caused and appreciate the customers patience while we work to resolve this issue. Please let us know if any further clarification is needed.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2014 jeep in to darcars Dodge in *********** for repairs Everything breaks sent out an inspector to confirm repairs, They approved the repairs my jeep was ready on Tuesday 12-17-24 and ETBs still have not paid the garage for the repairs 12-31-24 will be 2 weeks, I have cancer and need my jeep to go to chemo and my wife back and forth to work, I have called them a number of times and the same answer that it is still being processed for payment the ***** has also called a number of times and gets the same answer it's in the * and garage will not release jeep until they are paid, If you can help thank you

  

  Business Response

  Date: 03/31/2025

  Thank you for the opportunity to respond to the concerns regarding the customers recent claim.
  

  The claim was filed for repairs on the customers 2014 Jeep, which were inspected and approved by Everything Breaks. The repair facility completed the work and was awaiting payment.
  

  Its important to note that this claim was filed and processed during the holiday season, at a time when our company was also experiencing internal system issues and a temporary disruption with our financial institution, which impacted the speed of claim payments across the board. We sincerely apologize for the inconvenience and understand the urgency given the customers medical situation.
  

  Despite the delay, we can confirm that payment was issued to the repair facility on January 7, 2025, which is approximately one month from the date the claim was filed.
  

  Shortly after payment was made, the customer contacted us to cancel their contract. While our team offered a recurring discount to continue coverage and address their concerns, the customer declined and requested immediate cancellation, which was processed as requested.
  

  While we regret the delay and the customers decision to cancel, we must reiterate that the claim was approved and paid in full in accordance with the contract terms.