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Business Profile

Vitamins and Supplements

Ryse Supplements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $159 worth of products from their website in November29, and there were three bags of pancakes that I didn't want. I don't know how they ended up in my shopping cart. I tried calling many times on Friday at noon and no one responded. I sent an email and got a perfunctory response from someone named ****** and didn't resolve my refund request. They ignored my return request and shipped it.

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 25 2024. $26.74 7 bottles of pre workout and a bottle of protein powder (clearance). I have send them emails and have a few answers.There were not able to provide what carrier was going to delivered packaged.They said package was delivered to my address but I have prove that NEVER I had a package from them.On emails they are only willing to give 50% as a refund.Which I want to get my 100% refund.

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 19th, I purchased seven loaded protein. 27 servings, flavors: 4x Fruity Crunch, 2 Blueberry Muffin, 1 JetPuff Marshmellow. This purchase was made through the TikTok shop and took advantage of the **** Supplement Black Friday Sale and the TikTok Shop first-time buyer promotion. The price of the seven supplements before promotions comes out to be $314.93 before tax and $98.09 after tax. On December 20th, I reached out *** to ask why my package had not been delivered and was advised to reach out to RYSE Supplements, the sender, as my package may have been lost in transit. I forwarded the exact message sent to me by *** to RYSE Supplements: "Hi [Customer], The package may have gotten lost in transit as it has not had further updates for more than 24 hours. Investigation updates are directly sent to the sender of the package. You may be able to speak with them for available arrangements while the package is under investigation." I sent no further messages.On December 22nd, RYSE Supplements initiated a refund for the package of $105.17. I did NOT request this refund, but rather it was initiated by the shipper (RYSE Supplements). Later on December 22nd, I was advised by TikTok customer service to request the original promotion offered by **** Supplement for the unrequested refund so that I could repurchase the items with the original black Friday promotional price. After reaching out, I was told by **** that prices and promotions are regulated by Tiktok shop and no additional discounts are available. I contacted Tiktok Shop and was assured by Tiktok that its shop is not in charge of setting the prices and that the black Friday promotion totaling $78.75 was provided by **** with the rest of the $227.79 discount being attributed to the First Time Buyer discount through Tiktok. Because of RYSE supplements canceling my order, I am no longer eligible for the First Time Buyer promotion by ******. And **** refuses to honor their original black Friday sale.

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items on November 14, 2023 and received an order number and the amount of $120.47 was paid out of my account. I have emailed and called with no response and no tracking number to date.

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for two products on their website. I received the email confirmation (order #******), money was charged to my credit card, products never shipped out for delivery. I have contact **** twice through their customer service portal and called, with no response or resolution.

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was drinking a Ryse Fuel drink when suddenly something came out the can . It looked and felt like plastic, I opened the can to check and turns out it did have something inside. I want to get something resolved so please contact me via email at ***********************

  • Initial Complaint

    Date:04/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was supposed to be a one time order but they put me on monthly shipments and billed me. I emailed and told them to stop. After saying it was pretty much my fault, they said they would. Then, this month another shipment shows up and they billed me again. I tried emailing again but this time it says they rejected my email and it wouldnt go through. I tried calling only to get a message saying the voicemail is not set up so I couldnt leave a message. What can I do???

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/29/2022 I placed an order from Ryse Supplements for a total of $102.37. In the order, I ordered the new Pump Daddy Pre-Workout, the Grape Bazooka Loaded Pre-Workout, the Core Series BCAA+EAA, and the two free gifts of the lifting straps and gym bag. The order number was No.XXXXXX. The order was shipped out to me and never arrived. I was given no explanation as to why my order wasn't delivered and when I checked my order status, it said the order had been returned. I have tried contacting Ryse Supplements through email as well as phone calls and have received no response or rectification of the problem. The biggest problem is, I have been charged the $102.37 and haven't received the product. I will either need a refund, or to have my product delivered, but I have not been able to reach anyone at Ryse Supplements.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 7, 2022/12/30) */ Due to our Black Friday Sale we had a high volume of tickets and orders. We sought a resolution for each case as soon as possible. This order was placed November 28 and Shipped December 5th to the address provided by the customer. On December 9th USPS notified the order would be delivered back to RYSE due to an error with the address. The customer reached out and based on standard procedure we requested an updated address to reship the package once the order was delivered back to us. The package has not yet been delivered back to our facility. We have proceeded to create a replacement order to ship a new order to our customer to the updated address.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 8 chocolate peanut butter cup loaded protein powders, a logo gym bag, and Ryse lifting straps on 11/28/22. I received an email confirming my order # ******, that same day but nothing else since. It's been 2 weeks, I have reached out multiple times and there has been no other contact about my order, which I still don't know if it has shipped. But the company has already charged and taken the $251.95 out of my payment method of choice.

    Business Response

    Date: 03/20/2023

    Business Response /* (1000, 5, 2022/12/23) */ Due to our Black Friday Sale we had a high volume of tickets and orders. We sought a resolution for each case as soon as possible. Unfortunately, since this order had 8 × Loaded Protein - Chocolate Peanut Butter the shipment was delayed since we only ship this amount of products to our wholesale accounts. We have refunded the full amount and reached out to explain the situation.

  • Initial Complaint

    Date:11/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction : 10/28/2022 Order number : ****** Price paid : $119.37 I had reached out once and they did email me once but all I get is "there's a delay in our fulfillment" I asked for a estimated time and never heard back. It's been two weeks going onto three and I never received my order.

Ryse Supplements is NOT a BBB Accredited Business.

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