Reviews

Review Details

• Review fromAlexis M

  Date: 06/26/2024

  1 star

  Alexis M

  Date: 06/26/2024

  Car was taken into body shop for repairs. Bravo personal has no communication with me at all. Everytime I call no one is available or no one answers the phone I am going on 4 months waiting on my car when I was first told 1 month. I had to go to shop in person and still received bad customer service. Every time I ask for an update there is a different excuse. Would never recommend anyone to take their vehicle to get repaired here.

  Bravo Cadillac

  Date: 06/27/2024

  ******, We apologize that this is the experience you are having and we would like the opportunity to address the issue. I will have *************************** our Bodyshop manager contact you today and get you an update on why the delays. We have been faced with many parts delays and often times that is the issue that holds up repairs but he will get you any information regarding the delay.

• Review fromKrystal P

  Date: 05/29/2024

  1 star

  Krystal P

  Date: 05/29/2024

  ****** **** **** ** *** *******! I purchased a 2022 Tahoe from this dealership, and they added on $2400 worth of their dealer addons! ******, from finance, informed me these addons couldn't be removed per their addendum! He also stated that these same addons were on the vehicle! Both statements he made were lies! None of these "mandatory addons" were even on the vehicle! They installed these addons the day I purchased the vehicle. Not only that, they did a horrible job with adding on the door guards, tint, and this supposed cream that prevents waterspots! The tint has bubbles, due to contamination, the door guards are trying to come off, and it appears they added some type of cheap wax to the vehicle! Although I love my vehicle, I will never do business with this ***** dealership again!

  Bravo Cadillac

  Date: 05/30/2024

  ******* I apologize that this is the experience you had with the purchase of your Tahoe.  The team should have explained the benefits of the protection package that we install on the vehicles.  Being you have issues with the window tint and door edge guards I would like to setup a time to get these items reinstalled the correct way.  The Paint and Fab protection is a sealant that is sprayed on the vehicle to prevent fading loss of gloss and the need for waxing.  The biggest benefit you gain from it is the warranty that comes with it should you spill something in the vehicle and it stains the carpet and if we can't remove the stain we replace the fabric with new.  This is to help keep your vehicle looking new and adds to the resale value of the vehicle when you go to trade it in.  I am happy to discuss the concerns more in detail and come up with a resolution. I will have ***** our General Sales Manager contact you today to set something up. 

• Review fromGenevieve T

  Date: 04/02/2024

  1 star
  Their customer service is horrible. I purchased a car three weeks ago from them. The finance person her name was *******, she was extremely rude. On my contract I was suppose to get 6.5% financing and when I was signing the contract I noticed the interest rate was at at 10%. I pointed that out to her and she got really rude. They told me my car was getting washed and I would have it in an hour. Three hours later I still didnt have it.

• Review fromJOSEPH P

  Date: 06/27/2023

  1 star
  Bought a used 2018 Cadillac Escalade, thinking i am going to the Cadillac dealership i should get top notch service! Wrong! After a week or so i called regarding some body work that needed to be done on the Escalade,the body shop inspected it & informed me they would be getting back to me on when i would be able to drop it off. They never called. Second it had a bad motor mount that i had inspected & called used car salesman ****** *********. Left several voice & text messages...no response! Finally he returned my call and arranged for me to drop it off for bad motor mount, i specifically asked if he had the mount in stock & informed me yes he did & repair would be taken care of, 5 hours later he calls stating they did not have mount. Its been over a week now and nothing has been done, no returned calls nothing on their part. Poor customer service, i had to order the mount myself & going to have to pay someone to install it. Very disappointed over all !! Especially after paying them top dollar for their vehicle. Shaking My Head !!!

• Review fromMelissa J

  Date: 03/03/2023

  1 star

  Melissa J

  Date: 03/03/2023

  First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and ****** ***** ****** to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback I only found out when I tried to trade it in at another dealership. **** ** ******* * ********* ** *** ***** ********* ***** ********* *** *** *** ******* ******** **** I do not want this vehicle* ** *** *** **** ** ** ** **** *****. I requested that they take the vehicle back and payoff my loan. Which is the least they could do since I can take ***** ****** that will far exceed the payoff of the vehicle. ** *** ***** **** **** *** ********* * *** ** ***** * *** ****** ** ****** ***** ** *** ***** ********** They then offered to have the mileage on the ****** corrected!!!! NO THANK YOU!! They then offered to put the vehicle up for auction and only payoff the vehicle if it brings 17 thousand. I agreed to this option in an effort to be civil; however, Bravo stated the vehicle only brought in 15 thousand; which means they want me to pay the difference for the payoff. ***** ********** ** *** ******* ** ************* *** *** **** ********* ****** The facts are: Bravo sold a vehicle with incorrect mileage******** ********** *** ******** at a much higher cost than the vehicle is worth. I don't feel safe driving my family in this vehicle. Therefore, I want them to take their vehicle back *** ** *** ** *** ********* **** **** *********. Prior to purchase consider if you are willing to deal with all of these issues; the payoff issue and now the larger issue of ********** mileage which drastically changes the safety and value of the vehicle. Do yourself a favor and ask yourself if you would want to drive your family in a vehicle such as this prior to purchasing any vehicle from any Bravo location. BUYER BEWARE!

  Bravo Cadillac

  Date: 03/08/2023

  We do everything we can to make sure we are transparent in everything we do. I will get with the General Manager of the Cadillac store and see what options we have as far as trading you out of the vehicle. We apologize this is the experance you have had.

• Review fromR. G.

  Date: 02/16/2023

  1 star

  R. G.

  Date: 02/16/2023

  developed oil leak in 2004 XLR Cadillac with 45000 miles. Garage kept. Took to Bravo for repair . $2400 for several gaskets. Issue fixed SAME oil leak started again. Took in. repairs done but not on first repair. issue fixed. SAME oil leak started up again in two months (300 mile) $1700. Took in again for what felt was part of 2 year Guarrenty on work. Never addressed but came up with other leaks. $4000 later not resolved. I believe they just will not honor Guarrenty work . Bad experience and still deling with /same oil leak. Totally felt going to Dealer would solve the issue. I now have new gaskets in several areas but same oil leak. Frustration. already tried to resolve with no relief ** **** **** ** **** ********* *** ****** * Hoping to warn cutomers to be weary of GUARRENTY .

  Bravo Cadillac

  Date: 02/17/2023

  We apologize this is the experience you have had with our dealership I will review this with our leadership team. Oil leaks on older vehicles can be very tricky and in most cases I have addressed the staff not to work on vehicles of this age for this reason. As far as no honoring the warranty I will discuss with the service manager and see what happened as we always honor warranties if the repair falls under the conditions of the warranty.

  R. G.

  Date: 02/27/2023

  Bought car from ********* in 2021 . Car serviced by Bravo since 2008. No leak during year after I bought. Got oil change at **** *** ** and week later leak started. Took to Bravo as I felt dealer would be best to diagnose and repair. Went in with an oil leak asked for it to be repaired. $4000 later and three trips to Bravo still not fixed. Never addressed work performed only added more gaskets. ... But the car is an OLD CAR....Oh well.

• Review fromRene B

  Date: 01/30/2023

  1 star

  Rene B

  Date: 01/30/2023

  The service center in bravo cadilac is tje worst there is no professionalism **** ****. They could not figure out what was wrong with my escalade and the main services manger said come pick up your car pay me what you owe me. Truck sill runs the same yet they charged me 1400. He wanted to charge me 6 more hours of work to guess at tje proplem when I told them if they were guessing at the proplem that's when he told me to go pick up truck.

  Bravo Cadillac

  Date: 01/31/2023

  Good Afternoon ****, I will have our General Manager **** ****** look in to this issue and get in contact with you on what we can do to resolve the issue. 

• Review fromCornelius W.

  Date: 12/13/2022

  1 star
  I took my Cadillac Escalade in to have a front license plate placed on it as well as an safety inspection. The service department gentlemen by the name of ****** ********* was non- professional the entire time, initially I said whatever and continued. I asked about changing my cadillac emblems to the monochromatic ones. He abruptly said he doesn't know what those are and told me to go to the parts department @0800. I waited over two hours which I had no issue with because I needed to get the inspection as well register the vehicle. When Mr ********* came to get me out of the waiting area, he didn't address me with sir or my last name. ** ********* ***** *** *** ** ** **** **** **** * *** ** ******* When i got to his desk he stated that he couldn't pass my vehicle for state inspection because i had tint on my front window. I said that i was told it was legal and it was UV tint, and said he didn't see it when I initially came in. I paid for the service i had and he pointed at the there in the rear, gave me my car and said my car was outside the door. Upon leaving I called the company that placed the tint along with three more inspection places who all told me as long as the tint was 25% or higher it was legal. I'm not sure what can be done; however, if individuals are higher to take care of patrons they should know their jobs (monochromatic emblems) and what the current laws are for this state. Besides going back in two days to pick-up the items i ordered from the parts department I never wont' to set foot again in this establishment. I rather drive to Las Cruces as long as i get good service or another GM dealership. ****** ********* was non-professional, lack experience and needs to understand what customer service truly means.

• Review fromKeith H

  Date: 06/20/2022

  1 star
  Our poor experience with Bravo Cadillac began on Feb. 14th, 2022, when we contacted salesman, **** ******. I informed him I was a GM salary retiree and had an employee discount number. I asked repeatedly if Bravo honored the discount and each time, I was told by **** they would. There was a sizeable discount on the final price, for the optioned vehicle we chose to order, approaching $6k. The car was built the 3rd week of April and **** provided the VIN number. During late Apr-May I called several times for est. vehicle delivery. **** seemed confused and I got different locations and conflicting details. By late May he thought it was near ***** **** ***  so I assumed the car would be within the week. I begin to ask for the invoice so I could obtain the funds for a cash payment. He kept promising the invoice, but a couple days passed with no invoice. I pressed harder and he then said he could not provide invoices, a **** ********* to whom he reported to, had to do create and distribute to the customers. The first one **** sent, was for another vehicle (wrong VIN #), he then sent a second invoice for nearly $6,000 more plus a $2,000 plus “protection pkg.”. I then called **** ****** and was told that he did not understand his company’s policy and now Bravo would not accept any legitimate employee discount. **** then said the “new” owner of the dealership, did not allow it. Then **** said the new owner had purchased the dealership 2 years ago, hardly new. I told **** I wanted my $2,000 deposit back Within 24 hours I received a call from ***** ****, Gen Mgr of Bravo promising to investigate the discount rejection. He responded back later that the owner would not budge off his position, stating COVID-supply chain loss for profitability. I went to Bravo on May 27th and was given my check back with no apology for denying my GM benefit. * ** ******* **** ********** ** *** ** *** **** ***** ***** * **** ******* * ******* **** * ******** ********** **** ******* ** *********