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Business Profile

Sportswear Manufacturer

BSN Sports, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sportswear Manufacturer.

Complaints

This profile includes complaints for BSN Sports, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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BSN Sports, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 97 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a backpack for my son for football. It was advertised as being embroidered, but when I received, it was a cheap looking decal on there instead . I spoke to a customer service representative whom gave me his personal email. I also sent it to the generic support email. It has been a week, and still no response. I have multiple items from here, trying to support the high school. This will definitely be my last order. The customer service is non existent. I will just order from spirit shop going forward.

      Business Response

      Date: 10/13/2022

      Business Response /* (1000, 5, 2022/08/29) */ customer as been contacted and a refund is processing.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the late spring, we ordered 4 Sweatshirts from BSN to represent our childrens school for this coming years sports, finally, yesterday they were supposed to arrive. The tracking notified me on my phone that they had been delivered and signed for, however, no one was home to sign for them, and our security cameras picked up no activity from delivery. I called Fed Ex thinking it was their error, and when I tried to verify the number sent to me for tracking with them they let me know not only was the address on their file different, but the name as well. They delivered my things totaling $165.00 to someone else with no information showing it was mine. However my receipt showed shipping was to come to my address. My husband called to speak with someone, and the representative was not able to help him and refused to send him to a manager. He requested a call back for today, and it is now 4:38 pm with no call to address this. Very disappointed in this business and their support. For a working family, having $165 in clothing just handed off to someone else, after 3.5 months of waiting, I am disgusted. Will never order from this company again. I just want my money back.

      Business Response

      Date: 10/17/2022

      Business Response /* (1000, 5, 2022/08/29) */ Customer has been contacted and offered a full refund

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered $300 worth of school uniforms. Credit card was charged. No email confirmation. Spent hours talking to customer service who said they failed to complete the purchase. No call back from escalation or accounts payable. Credit card still charged. Ghosted by BSN sports. Demand full refund and explanation.

      Business Response

      Date: 09/28/2022

      Business Response /* (1000, 5, 2022/08/16) */ Customer has been contacted and offered refund.

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One June 1, 2022 I ordered 2 sweatshirts ($44 each), 1 woman's tee shirt and one youth tee shirt for a total of $134. Upon receiving the order, the youth tee shirt ($18) was missing and the woman's tee shirt ($28) was shipped blank. In other words, it was missing the team logo on it so I received a plain white tee shirt. I did receive an email from the company stating they were aware of the issue and that the replacement shirts would be shipped within a week. Well. Almost 5 weeks later I still have not received the correct merchandise. I have sent several emails that have gone unanswered and also called customer service who also said the replacement would be out within the week (over 3 weeks ago). Needless to say, the season is now over and we were unable to wear our apparel to my son's game. I would like a refund for my order.

      Business Response

      Date: 09/21/2022

      Business Response /* (1000, 5, 2022/08/09) */ Customer has been contacted and refunded.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BSN promoted a sale on their home page, indicating a 25% sale. The site indicated in big, bold, capitalized letters, "25% off EVERYTHING". After purchasing several items, I noticed that two items were not discounted and contacted BSN and requested a partial refund. In my exchange, they refused to offer a discount, indicating that not everything was discounted, despite the promotion on the site banner clearly stating "EVERYTHING" (in capitals) without disclaimers or exceptions. Screenshot of the current promotion (still without exclusions or disclaimers) is attached.

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 5, 2022/07/29) */ Customer has been contacted and offered discount.

    BSN Sports, LLC is NOT a BBB Accredited Business.

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