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Find a Location

Saladmaster Inc has 1 locations, listed below.

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    Business ProfileforSaladmaster Inc

    Cooking Utensils
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1993

    Years in Business: 78

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Food Processor, Sauce Pans, Skillets, Roasters, Electric Skillets & Roasters, Woks, Griddles, Bowls, Cutlery & Kitchen Tools, Bakeware, Racks & Insets, Tea Kettle, Cookware Care

    Business Details

    Location of This Business
    4300 Amon Carter Blvd Ste 100, Fort Worth, TX 76155-2685
    BBB File Opened:
    6/1/1993
    Years in Business:
    78
    Business Started:
    1/1/1946
    Business Started Locally:
    1/1/1946
    Business Incorporated:
    9/17/1979
    Accredited Since:
    6/1/1993
    Type of Entity:
    Corporation
    Alternate Business Name
    • Saladmaster
    Contact Information

    Customer Contact

    • Ms. Lydia Ordaz, Customer Service Supervisor
    Additional Contact Information

    Fax Numbers

    • (817) 633-5544
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On February 27th, 2023, an individual came to my workplace in **********, ********, and claimed to be a sales agent for Saladmaster from Royal Apron. The pitch was that I could get utensils worth $8699 from Saladmaster for free if I signed up for the program and convinced six people to join. However, if I was not able to get the six people, I would not get the items in question. Looking back, I realized I should have known better. I quickly started running around looking for people to join and was able to get two people. Before I could get the other four, the items were delivered in front of my door. I tried to contact the sales agent, but to no avail, so I decided not to unbox any of the items until I was able to contact them. All the items are still sitting in my house unboxed. On July 17th, before I could hear from the sales agent, I received a letter from *************************************** claiming that I owed them $14676.28 for the purchased Saladmaster products and that an account had been opened for me with a payment plan. Upon receiving that notice, I again tried to contact all the parties involved, from the agent to Saladmaster, but to no avail. I have tried to return the items to them and have the amount they claim I owe canceled, but it seems that none of the parties involved here is interested in that option. I tried to call ***************************************, but they told me to contact my sales agent, and I could not get through to Saladmaster or the agent. I am making this complaint with the hope that you can use your good office to contact any of the parties involved, have me return their items to them, and have that account with *************************************** closed. This is because I have medical bills payment plan to deal with, and adding this unneeded payment plan a month is going to drive me insolvent.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LaTisha H

    1 star

    06/27/2024

    I recently had an unfortunate experience with Saladmaster. After making a purchase, I realized that I needed a refund just 14 days later. However, the company informed me that their refund policy only allows for a 3-day window after the purchase. This was especially frustrating because I hadnt even received the products yet.Moreover, I found that the products did not meet my expectations and did not work properly. The sales tactics used were extremely high-pressure and made me feel uncomfortable. I want to warn others: please think twice before buying from Saladmaster. Based on my experience, I would advise against purchasing their products.

    Saladmaster Inc Response

    07/05/2024

    Thank you for sharing your feedback with us.

    We take all customer concerns seriously and would like to learn more about your situation to address it properly. Please reach out to us at ************************************* with more details about your experience and the name of the Dealer from whom you purchased the products. Your insights will help us improve our services.

    We appreciate your patience and understanding, and we look forward to resolving this matter with you directly.

    Sincerely,

    The Saladmaster Team

    Local BBB

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