ComplaintsforCoinsource
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I loaded 200 in Btc machine October 28th no BTW came its been a week support keeps saying the same delay no bitcoin recieved cash was paidInitial Complaint
10/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I used a Coinsource ATM to purchase Bitcoin, however it is 16 hours later and the transaction has still not been entered into the Blockchain. This seems to be a commom complaint with Coinsource.I have tried contacting support, with no response. I can provide the receipt if requested.Initial Complaint
08/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I recently purchased **** usd in bitcoin from coin source on 08/25/2022 and when I didnt receive my bitcoin 5 days later sent a email to their support email and received a automated response that I keep getting that I would get it before the end of the day which Ive yet to get Ive used multiple different bitcoin atm machines and have never had to wait over 5 days this is just ridiculous Im contemplating a lawsuit but I want to give these guys a chance cause I know things happen this isnt just some 100 dollars its ****, I hope to be able to get this situation resolved below I will include proof of transaction BITCOIN ATM RECEIPT:08/25/2022 - 15:48:24 UTC Transaction ID: ***************** Cash: $****.00 Bitcoin: ********** BTC Address: bc1qs7zes4fegevjwhc6s9l65l620hh3ykmdrh4q55 Location: Food ****************************************************** Tracking: https://www.blockchain.com/btc/address/bc1qs7zes4fegevjwhc6s9l65l620hh3ykmdrh4q55 All Sales FinalBusiness response
09/06/2022
According to our records, this transaction is now complete and the Bitcoin purchased by the customer has been sent to the wallet address provided at the time of the transaction. This information can be verified by viewing the public blockchain: https://www.blockchain.com/btc/tx/7b14b82c0b82acaa38301115f20a06c4d864a1472d8af1a9a7ce5109dea3ed89
Screenshots showing that this transaction has completed are provided as well.Initial Complaint
08/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is regarding a Coinsource/Bitcoin purchase, TRANSACTION NUMBER ***************** which took place at a Coinsource Kiosk located at the BP Gas Station at 140 Franklin Turnpike, Mahwah, NJ 07430. I had deposited $560 in cash into the machine at approximately 3:40pm on Aug. 24, 2022 to send to a wallet. Please see attached receipt. It is more than 5 days now, and the money has not yet been credited to the wallet. It should have been credited almost instantly. I have been communicating with Coinsource support both via text, chat and email multiple times. Their TICKET NUMBERS for my complaint is 168573 and 168924. Each time I wrote an email, they just apologized that it is taking longer than usual. But they are not doing anything about it. See attached Email Trail of all conversations. I WOULD LIKE AN IMMEDIATE REFUND OF THE ENTIRE $560, DEPOSITED DIRECTLY TO MY BANK ACCOUNT.Initial Complaint
08/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I deposited $1,000 at a Coinsource ATM with the promise of a deposit within 5 minutes. That 5 minutes then turned into 60 minutes. It has now been a week with no resolution. I have contacted Coinsource over 100 times via chat, phone, and email support and they immediately deny any requests into what is happening. They claim there are "delays within the Bitcoin network," however, this has been investigated, and Coinsource hasn't even begun to process the transaction yet. They are in breach of contract, and refuse to let me formally cancel the contract and request a refund. They state they are unable to cancel the payment, even though the terms of service clearly state they are capable of it. Due to these delays, and the fluctuating price of the underlying asset, I will now be receiving roughly half of the money I put in.COINSOURCE RECEIPT:08/24/2022 - 21:42:12 UTC Transaction ID: ***************** Cash: $1000.00 Bitcoin: ********** BTC Address: 35vTaAH21RnWHjDGto89kM9i9rZgakqr3v Location: ************** - *************************** Tracking: https://www.blockchain.com/btc/address/35vTaAH21RnWHjDGto89kM9i9rZgakqr3vBusiness response
09/09/2022
According to our records, this transaction is now complete and the Bitcoin purchased by the customer has been sent to the wallet address provided at the time of the transaction. This information can be verified by viewing the public blockchain: https://www.blockchain.com/btc/tx/71a73ebea185b6b3a54ee30e844ff6f6d4f9773b79b66ad035781b245a37bed2
A screenshot showing that this transaction has completed is provided as well.
Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I used one of Coinsources ATMs and made a bitcoin purchase and sent money to a wallet. Usually it has been confirmed within 60 minutes. The transaction date was on August 24, 2022 and after contacting them via text, chat, email at least two times a day for the last 4 days the money has still not been confirmed and they only say its processing. Its ridiculous how they have handled the matter and have no answers about when the money will be confirmed in the wallet.Customer response
08/31/2022
Better Business Bureau:
I would like to let you know that complaint #******** has been resolved. Coinsource sent me a text message that the bitcoin has been confirmed in the wallet. Thank you for your help with this matter, I really appreciate your help.
Regards,
***************************Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On August 23rd 2022 I used an Coinsource BTC *** Located within:Goodluck Grocery *************************************************. ***** I deposited $1000 in the **** Bitcoin purchased :********** Transaction ID :****************** I received a printed copy of my receipt and a text confirming my purchase and a link to my wallet address used to have the BITCOIN transferred.On August 24th **** 6:00am the transferred had still not been made. At 10am e.s.t.I sent an text asking when would the transfer be completed and for my confirmation text when it was completed .Every since August 24th 2022 I have reached out to them daily and keep getting the same generic reply."Thier network was having issue and there engineers were working on it."They give no time frame as to when they will complete my purchase. Today is August 29th ,still my transfer is not completed therefore I'm filing this complaint and will move forward to seek attorney advised on taking legal action , as well as the ************************* for the ************* and the **************.I appreciate your assistance in getting this matter resolved ,hopefully without taking any type of legal action.Thank youInitial Complaint
08/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
DATE OF TRANSACTION 08-23-2022 $720 WAS PAID TO BUY BIT***** MY DISPUTE IS THAT IT AS BEEN OVER **************************************************************** THE WALLET. AFTER MY TRANSACTION I RECEIVED AN TEXT MESSAGE SAYING THAT THE ***** SHOULD BE IN THE WALLET IN ONE HOUR ****. BUT STILL NOTHING AFTER 19 HOURS. I HAVE TRIED TEXTING THEM BACK, NO RESPONSE. CAN'T TALK TO A LIVE AGENT BECAUSE NONE IS EVER AVAILABE. I HAVE TRIED NUMEROUS ****S TODAY CALLING THE CUSTOMER SERVICE NUMBER. BY THE **** YOU GET THIS, IT WILL BE TOO LATE BUT I HOPE THAT YOU CAN STILL RETRIVE OR HELP ME OUT WITH WHAT I NEED TO DO. MY TRACKING NUMBER IS: lAWDFC-**********. THANK YOU FOR YOUR ****. IM SORRY, I DONT KNOW HOW ELSE TO UPLOAD THIS RECEIPT. I HOPE IT IS HELPFULCustomer response
09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**************************************Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I put $1000 in a COINSOURCE ATM machine in one of their ** locations and never received my BTC. They do not answer the phone and reply (very rarely) to text messages with pre canned robotic like replies explaining nothing but blaming the delays on the network - which is a complete lie as the blockchain is transparent and shows that they have not submitted the trade. There are hundreds of threads online regarding this issue. They are illegally using funds to trade.Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
on Aug 3rd I revieced a fraudulent call stating that my mother's gas bill with the national grid was about to be disconnected and that they were on their way I had about 45 min to make a payment of **** dollars otherwise my mother would be disconnected from gas. they instructed me to go to a COINSOURCE in Brooklyn and gave me the address but the first machine wasn't working they instructed me to another location .this machine is located at joyful garden laundry ************************************************ where the account was created by people over the phone to pay the bill after I deposited the money to the coin source machine it showed me nothing about the bill being paid and I never saw that money or was never able to speak to the person I talked to again
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Customer Complaints Summary
24 total complaints in the last 3 years.
1 complaints closed in the last 12 months.