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ComplaintsforCoinsource
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I deposited money via atm and they still have not credited my account.Initial Complaint
05/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Date of Transaction : 5/12/2022 at 12:31:47 Transaction ID: KTABSL - ********** I have tried repeatedly to get them to process the above transaction. The receipt said 60 minutes. It has been going on 3 days since this transaction was made. I got an email from them yesterday saying it was in processing. This is ridiculous. I would like to file a formal complaint. I hope you can help me get this resolved as well. You have my contact information. ************************ (please leave message) or text me at ************ Thank you, *******************Business response
05/17/2022
According to our records, this transaction is now complete and the Bitcoin purchased by the customer has been sent to the wallet address provided at the time of the transaction. This information can be verified by viewing the public blockchain: https://www.blockchain.com/btc/tx/a936bb2033edda2f106b730b78659904db566a33bdd5e36ab16e3750baa6144a
A screenshot showing that this transaction has completed is provided as well.
Initial Complaint
04/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I deposited $100 cash to a coinsource ATM for the purchase of bitcoin. Coinsource guarantees that the company will send funds out within 60 minutes of successfully completing a transaction, however it has been more than 16 hours and I have yet to receive my bitcoin. Customer support has been completely unhelpful and it keeps giving me the same scripted answer about where my money is. And this is the second time in less than one week I have been subjected to these practices from Coinsource. I need for them to send me my bitcoin immediately.
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Customer Complaints Summary
24 total complaints in the last 3 years.
1 complaints closed in the last 12 months.