Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company changers people for useless "insurance". That is not as described and then when you try to get it canceled or refunded its extremely difficult. The costumer service people are useless. They also harrass people with phone calls. 18 phone calls from them in 3 days after repeatedly asking them to sstop. This company is a scam and should be shut down. I just want my money back.

  Business Response

  Date: 04/30/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. We are a separate entity from your selling agency and therefore do not employ the insurance agent that called you. Your account has been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

  Customer Answer

  Date: 04/30/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31 2024 While seeking health insurance on Nevadas market place (*************************************************) for a health insurance plan for myself and dependent. I was contacted by premierhsllc service agent ******** ***** , phone number ************** whom for 300$ sold me what i was told an health insurance plan with Atena. This was false. I went to file my taxes early feb and again found this was not health insurance as led to believe. I called ************** to cancel. On 4/21/25 letting employees they were recorded on a recorded line as well, I was given a run around. First transfer was to a gentlemen who had no info, asked me who the insurance agent was. I let him know -******** *****. He proceeds to tell me that theres no record and it must be a mixup and to call the number in my welcome email which I read off. At 9:26 I attempt to call ************** who then transfers me back to *** (who claims to have no record) At 9:37 Im transferred to **** who informed me theres a dedicated team for my policy and h*** transfer me, I ask him if its the number ************? He says yes. I inform him that Ive already spoken to this line twice who has no record of me or the agent. He assures Ill get thought. At 9:40 I get through to a woman named **** who identifies herself as ****,with the national enrollment agency she states I have a ppo plan and if I wanted to cancel and that I was in a commercial. plan. Im a single mom to a 3 year old..I would like the $1100 back .

  Business Response

  Date: 04/22/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. We are a separate entity from your selling agency. The agent you reference is not employed by ***. Your account has been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/7/25 PHS-HEALTH-BILL - $294.00 My health and dental insurance went up this yr without notice so I was trying to contact the Mass Health Connector, googled the number and somehow got a number to this company that stated they were mass health connector. Explained situation and they recommended another plan which sounded cheaper but found out after paying is actually more with the co-pays. Called the health connector and they had no record of me calling, realized found out so called "hoot hoot health" back within 3 business days on 2/11 and told them they lied about being the mass health connector, requested a refund, was denied any refund, this "plan" hasn't even started, was suppose to start on 3/1/25 so called my bank, opened a fraud case, was credited back my money on 2/12/25... thought it was all set but received a letter from bank stating after investigation this could not be labeled fraud and my credit was to be reversed. I called my bank immediately and asked what's going on, they stated since I willingly gave my CC info it's not fraud. So in other words I guess stealing is okay but robbing is not... I told them I was lied to and paid for something I never used or received anything. After speaking with 5 diff agents, received a # for them to try calling again, the number they had was for PHS-HEALTH which is a 3rd party company located in ** that handles nothing but billing for Hoot Hoot Health. None of these companies could help or tell me where ********* Health is even located, ****** or there own site shows no physical address. I called Hoot Hoot Health again on 4/2 and they stated my plan was cancelled on 3/31 which makes no sense since I called and cancelled back in Feb, again denying me any type of refund... This is NOT right and the fact the govt has these loopholes for so called businesses to scam people is ridiculous as if labor laws weren't any better... I'm getting really sick and tired of getting screwed over in every direction, wasting my time.

  Business Response

  Date: 04/15/2025

  We are sorry for any confusion. As you stated,Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. We are a separate entity from your selling agency. Your account has been refunded and cancelled.Confirmations have been sent to the email address on the account. If you would like to contact your agent, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

  Customer Answer

  Date: 04/17/2025

  I have reviewed the business response and accept this resolution. Thank you..  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in December of 2023 to get INSURANCE I was told this is a great option and it covers everything the insurance at that time covered(bluecross Blueshield) I now have over thousands in medical bills for normal visits. I also called to get coverage for my wife who was possibly pregnant which I was informed they will switch it. This is ridiculous in how much this is a scam I was informed this was INSURANCE and now I am paying for this c*** and medical bills so they dont go to collections. The healthcare providers are surprised at how much nothing is covered I need refunds due to misleading information stating this was insurance. Still I have not been informed it is not.

  Business Response

  Date: 04/23/2025

  We are very sorry that you have been disappointed with your purchase. Premier Health Solutions is a third-party administrator responsible for managing billing and collecting for these products. We are not the sales agency that sold the products to you, so we do not have insight into the details of the sale, since the insurance agency operates independently of us.   Likewise, we do not handle claims processing, so we do not have insight into why claims were denied.
  
  We have attempted to contact you via phone and email to discuss this matter and obtain additional detailed information, but have been unsuccessful. We have shared plan documents and agent information and left voicemails. Currently, your account remains active.If you wish to cancel your coverage, please contact us as soon as possible.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is stealing ,money from my account. I have a very poor experience with this company. I was lied to by their licensed insurance agent. He told me he was a chrisitan and a God fearing man while all at the same time lying to me that he was selling me a medical/health insurancre policy. I found out that it is not insurance. I expalined to him upfront that I needed a health INSURANCE TO GET A PHYSICAL in the up coming year for work. I have no health conditions and so on. I paid and the insurance policy was effective November 2, 2024. I set up my appointment for February 5, ********************************************************************************************* I also found out what he sold me was a discount saving plan which is not insurance. I called to have the policy cancelled that same day and they keep saying they are going to call me back in 24 hours to complete the cancellation but never do. They have been charging me every month since then. They are fraudulently taking money from my account.I want my money back. They owe me $474.policy #*********

  Business Response

  Date: 04/08/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. We are a separate entity from your selling agency. Your account has been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent, please see the information on your refund confirmation email.Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

  Customer Answer

  Date: 04/08/2025

  I have reviewed the business response and accept this resolution. I will await the refund to be deposited back into my account. Thank you ******************** for keeping things fair.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Dates and Amounts October 2: $302.37 November 4: $302.37 December 2: $302.37 January 3: $302.37 February 3: $302.37 March 3: $302.37 Issue:I initially provided my card information to *************** with the understanding that a representative would discuss the plan details with me. I guess it was charged under PHS, not sure if this is third partied to the company. However I explicitly asked if my card would be charged immediately and was assured it would not be charged until I decided to enroll after reviewing the coverage options.Subsequently, I attempted to cancel the service multiple times. During one of these attempts, a representative informed me that a cancellation request had been submitted. However, upon reviewing my bank statements approximately six months later, I discovered that my account had been charged $302.37 on the dates listed above. I do not possess any membership card, nor have I received any insurance coverage from this company. Despite my repeated efforts to obtain a refund and confirm the cancellation, I continue to receive responses indicating that I will be contacted within 24 to 48 hours, but no further communication ensues. This situation is particularly concerning as the services was recommended to me by the VA.Desired Resolution:I am seeking a full refund of the unauthorized charges totaling $1,814.22 and confirmation of the cancellation of any services or accounts associated with my information.

  Business Response

  Date: 04/04/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. We are a separate entity from your selling agency. You have never had any communication with PHS. The interactions on your account have all been with your sales agency and not PHS.Your account has been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent,please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PHS Health ************** has been billing my account $52.00 when i contacted marketplace to get Common Ground Health insurance. I cancelled that policy Feb 28th. I am still being billed @ $52 a month and when I called them today, they said they never billed me and that this billing for a year since i got their insurance off marketplace is fraudulent. I want the billing stopped ASAP and I want a refund for all the months I have been billed or i will take legal action. This was verified that they, Common Ground, never charged me anything at all.

  Business Response

  Date: 04/08/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. We are a separate entity from your selling agency. Your account has been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent, please see the information on your refund confirmation email.Please allow time for your bank to process and deposit these refunds before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted a number online that was listed online under Covered **********. I was told to contact them from ****** to get reimbursed for 2 months of back pay as I recently switched over to ******** and got approved. They asked me personal questions about my ssn and address. For some reason I trusted this person as they seemed very convincing. She had me sign a document explaining the amount I would earn back which was $413 as she said thats the maximum amount back I was able to receive for a refund. She also explained the refund would be put back into my account within 3-5 business days. After getting off the phone. There was an automatic charge of $413 taken out of my account not put back in and the charge was listed as PHS-Health Bill. I also received an email regarding my enrollment with premier health solutions this is not what I wanted nor did I ask for anything to be charged. I had to freeze my cards as Im unsure if I was scammed or why this issue happened. When I actually got in contact from someone from covered ********** they said they believed I was scammed because they would never ask for personal information.

  Business Response

  Date: 03/18/2025

  We are sorry for any confusion. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. This is why our name was on the billing. We are a separate entity from your selling agency. Your account has been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent, please see the information on your refund confirmation email. Please allow time for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced. 

• Initial Complaint

  Date:03/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January I was eligible for ********. Thus I called and cancelled my policy with Premier Health Solutions in December. Since that time, they have doubled billed me each month. I called in January when I saw the billing and still they billed me again In February. Im March they billed me again on the 14. I stopped payment with my bank. Still they billed me again on March 16. I had to close my account to stop their repeated billing. I am out over $3,800. I am on social security and have been barely getting by financially since this company will not stop stealing my money.

  Business Response

  Date: 03/18/2025

  We are sorry for any confusion. You have not been in communication with us but with your insurance agency. Premier Health Solutions (PHS) is the third-party administrator for your account (TPA). As the ***, we are contracted to handle the billing and remittance of the monthly payments for this account. We are a separate entity from your selling agency. The company you called to cancel with was BSA Health Consultants.They are the insurance agency that sold you these products. Unfortunately, that communication was not relayed to us from them, so the account stayed active. We apologize for this miscommunication. Your account has now been refunded and cancelled. Confirmations have been sent to the email address on the account. If you would like to contact your agent, please see the information on your refund confirmation email. Please allow several days for your bank to process and deposit the refund before seeing it reflected in your account balance. We again apologize for any difficulty experienced.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2024, I enrolled in what Premier Health Solutions advised was health insurance, but it is actually a medical/dental/vison care discount plan through Aither Health. This plan is not verifiable or acceptable by care providers in my area. I specifically asked the Premier agent if network providers were required, and they told me no. This is untrue. When care providers have attempted call the phone number provided on my policy card, they are either left on hold so long that the call is disconnected or told that my coverage can't be verified. I have called the Premier helpline multiple times myself & only reached an agent once. The language barrier was so significant that it prevented understanding for both parties. I have sent multiple emails requesting assistance, which have been answered weeks later or not at all. I have been able to contact an agent via live chat but have only receive canned answers that don't address my issues. This has been going on since November of 2024. I missed marketplace open enrollment & have had to cancel multiple healthcare appointments as a result of Premier Health Solutions. I am paying over $400/month for a service I have been unable to use.

  Business Response

  Date: 03/12/2025

  We are very sorry to hear that the products you purchased were not what you had hoped for. These products are not major medical insurance. We also apologize for the difficulty you had communicating with our call center representatives. Thank you for taking the time to speak with our representative, *****, about your account. As he explained, the sales agent is not employed by our company. We are a third-party administrator (***) contracted to handle the billing and remittance of monthly payments for your account. We understand that you need your account to stay active while you seek other options. Feel free to reach back out to ***** when you are ready to cancel. 

  Customer Answer

  Date: 03/12/2025

  I am rejecting this response because:   The representative I spoke to attempted to speak over me on multiple occasions. It was very difficult to make my concerns heard & understood. He did not notify me that the call was being recorded until well over halfway through it, and that was incidental. My permission for recording was not asked for or given. The response to this complaint says to contact him directly if I want to cancel my plan, but the number he provided for that *************) is not a direct line. It is the general customer service line, which I have called multiple times and been unable to reach an agent. The one time I did speak with an agent, the language barrier prevented understanding from either party. I told ***** this during our call, and he responded that he has no control over that, and anyway the overseas agents understand the word cancel. I recommend that BBB request a copy of the call recording & review it.

  Business Response

  Date: 03/20/2025

  We appreciate Ms. ****** bringing this call to our attention. We did pull and review the call, and it was not up to our standards. We have sent the call to the management of the representative she spoke to, and they have taken action regarding the call. We have been in communication with Ms. ****** regarding her account and have cancelled and refunded her for products that she did not need or want, see the attached transaction history. When she is ready to cancel her account, she has our contact to reach out directly for assistance. We again, apologize for the difficulty she has encountered. 

  Customer Answer

  Date: 03/20/2025

  I have reviewed the business response and accept this resolution. Hopefully they will treat their customers with more care & respect in the future.