ComplaintsforCrest Nissan

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had many issues with my vehicle (2023 Nissan Sentra). I initially purchased the vehicle and there were scratches on the back rear bumper. At the time, I informed the service department, and they did not provide me options to fully fix the issue. Instead, put touch up paint on my vehicle. There wasn't a body shop referral to fix the scratching in the correct manner. I was apalled then, but I did not make it a big commotion. However, now I had my last oil change on 6/5/24. After the oil change, I discovered there was another scratch on the upper passenger door area. This time the Crest Nissan ****************** was the only place that could have made the damage. It looked like they had painted and buffed the scratch made on there behalf without disclosing damage was done. I called in on 6/10/24 to have it repaired, but the service rep ******** had spoke to did not acknowledge my complaint. Instead, he tried putting me at fault. I do not have reason to falsely accuse the company when in fact I mentioned the previous damage to the vehicle when it was initially purchased. I did email the service managers and told the service rep to have the managers call me. However, no one has attempted to reach out. I do not feel comfortable to bring my car back in without proper repairs. At this point, a complaint is my only option to get complete repairs on both damaged areas. I am looking for substantial repairs to have the paint look how it is supposed to. Also, refund of monthly car payments made on the contract so far since the intial due date of 10/30/2023. I am highly repulsed, and hopefully this complaint can seek the resolution needed. Thank you!

  Business response

  06/28/2024

  We have been in touch with **************** to rectify the issues with her vehicle. Most of the repairs have been made and we are coordinating with her to finish the remaining issue.

  Customer response

  06/28/2024

  I have reviewed the business response and accept this resolution. I will follow back up with BBB if the next step of the paint repair is not completed or issues arise in any manner.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear Crest Nissan of Frisco Team,I am writing to formally address an ongoing issue with my 2022 Nissan Altima, which I purchased from your dealership on October 16, 2023. The vehicle was sold to me as a Certified Pre-Owned (***) car, with assurances of a thorough 100+ point inspection covering mechanics, electrical systems, cosmetics, suspension, fluids, and more.Shortly after purchase, I experienced mechanical issues and unusual noises, necessitating service. Additionally, there was a noticeable misalignment with the front bumper, initially dismissed as a minor clamp issue. Despite initial fixes, by May 2024, the bumper misalignment had worsened, now protruding on both sides and showing improper sealing alignment from the hood to the bumper and fenders.Upon revisiting your dealership for resolution, I was informed that no further action would be taken on your part. This response is concerning, given the key selling point of *** vehicles is a guarantee of thorough inspection and reconditioning to ensure the vehicle meets strict manufacturer standards.To better understand the issue, I sought a second opinion from **************************** where it was confirmed the vehicle had indeed been in a collision. This discovery is in ***** contrast to the Carfax report provided at the time of sale, which indicated no prior accidents.The revelation that the vehicle was involved in a collision and was not inspected to the standards promised undermines my trust in both your dealership and Nissan's *** program. I am now faced with owning a vehicle that does not meet the "like new" condition I was led to expect.Given these circumstances, I urge Crest Nissan to take responsibility for the oversight and provide the necessary repairs to bring the vehicle up to the expected standard. It is imperative that the vehicle be restored both cosmetically and mechanically, as was guaranteed at the point of sale under the *** program.I hope for a prompt and positive resolution to this matter, restoring my confidence in your dealership and the integrity of the Nissan brand. Please contact me at your earliest convenience to discuss the next steps.Thank you for your attention to this serious matter.Sincerely,***************************

  Business response

  06/20/2024

  We addressed ************************** complaint and made the necessary repairs to her vehicle.

  Business response

  07/01/2024

  We addressed ************************** complaint and made the necessary repairs to her vehicle.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a certified pre-owned Nissan Rogue 2021 (VIN: *****************) at the Crest Nissan in Frisco, Tx for my wife on Feb 5th, 2024 trading in my ****** Highlander 2021. I noticed a dent on the car recently and took it to a body shop. They looked at it and told me there were a large number of dents all around the car that had been pushed out using s**** drivers and drills. I was shocked as I had bought the car as a certified pre-owned from the Nissan dealership. I immediately took the car back to them. I had a long argument with them and they declined to own up to any of this and told me the car was sold 'as is' and the body paint/dents are not covered in their certification. The manager didn't even want to look at the car because he knew the issue. I asked them if they sold the car knowing the condition of the car and did not inform the customer or declare it. They said they are not required to. I want to understand what are my legal consumer rights. I would have understood if I was cheated by an individual seller, but buying certified cars from dealerships was my assurance of getting good product. Please let me know what I can do.

  Business response

  05/15/2024

  We are in communication with **************** and he is trying to find time to bring the 2021 Nissan Rogue to Crest Nissan for us to assess the alleged damage.

  Business response

  05/30/2024

  We are in communication with **************** and he is trying to find time to bring the 2021 Nissan Rogue to Crest Nissan for us to assess the alleged damage.

  Customer response

  05/30/2024

  I have reviewed the business response and accept this resolution. They have offered me another trade in which I took. Thank you for your help.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 4/9/2024 my mother and I used the online ***** Blue Book new car finder to find a Nissan Sentra. We clicked on the one from Crest Nissan and reviewed the car. The ***** Blue Book site has the **** listed and then a cash offer price listed, we then filled out the paperwork and sent the offer into the dealership. The offer stated was ****** plus ttl which came out to aprox to ******. The dealership contacted my mother and invited her to come in and see the vehicle, she explained that we had already test drove the vehicle and just wanted to lock in a price. She asked the sales person TWICE is the ****** the real price and if she came in with CASH would the out the door price be the ****** - give or take a few dollars - be the amount needed. She did not want to come and haggle - he assured her that the price was just as stated and that it would be the ****** +/- a few bucks. He made us an appointment for 6:00pm that night and said the car would be ready. When we arrived, the sales person was "busy" the new sales person had no clue about anything. When we finally got the manager, he said that he could not sell it for that price, the ***** Blue Book "sets" the price and that it was not his fault. He denied that a sales person agreed to the price but would check his recordings and "coach" his sales person in the future. He then agreed that it was indeed his online price but it didn't include his dealership add ons, so the sales person did not think to add these on.. (like *****). He tried to negotiate a new price, we wouldn't even entertain the idea of completing a sale here. This is FRAUD and taking advantage of customers. You cannot ADVERTISE and then CONFRIM and AGREE to a price and set an APPOINTMENT and when the customer gets there change the entire situation, especially when you have the OFFER in WRITING that you had to see in order to the customer data from to call and make this deal over the phone. I want to protect others from this dealership.

  Customer response

  04/12/2024

  The dealer reached out an apologized.  They confirmed that the sales person did indeed confirm the selling price of the car while on the phone with us, twice.  They offered to complete the sale at the agreed price, We declined to do business with this dealership but accept their apology.  We hope that they will not be doing this to any other person. 

  Business response

  04/26/2024

  The customer found a listing for a vehicle here at Crest Nissan through a 3rd party listing site that we do not have control of. The 3rd party site has a vehicle of ours incorrectly listed with a price that was well below our websites price. This same customer priced out the vehicle through our website and subsequently found that this 3rd party site had the vehicle listed for considerably less. They contacted the dealership to confirm the pricing. The assistant sales manager that they spoke to confirmed the online price was correct, wrongfully assuming that they were referring to our dealership website's price. The customer came in demanding the price from the unaffiliated, 3rd party's site. Management declined and the customer left upset. After researching the situation, we reached out and explained our mistake and offered to honor the price that the customer wanted. They declined to purchase the vehicle at this price. We have since filed a complaint with the 3rd party listing site to get them to fix their mistake.

  Customer response

  05/03/2024

  I have reviewed the business response and accept this resolution. 

  The dealer reached out an apologized.  They confirmed that the sales person did indeed confirm the selling price of the car while on the phone with us, twice.  They offered to complete the sale at the agreed price, We declined to do business with this dealership but accept their apology.  We hope that they will not be doing this to any other person. 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bougth a 2007 nissan versa from this dealership with just 68k milles, they offer transmition guarranty for 7 years, two years ago, when my car was cover under warranty for transmition, we had this check engine on. They said it was nothing, they just shut off the sensor and they send me home, the same sensor came back two years later, after my guarranty was expire and they said transmition is bad, they want to charge $6k to change the transmition. The guarranty expire on December 2023 . They wait until my guarranty was expired to tell me the transmition was bad so they don't cover the transmition to be replace.Nissan cars are bad. To replace the sensor they charge me $900. They said the sensor is inside of transmition and they have to take the transmition apart.I asked for the diagnosis and l didn't reicived it yet.They didn't check the transmition 2 years ago when l brought the car with same issue and same check engine on The transmition guarranty expired just 27 days ago.Its is very convenient for them than when my guarranty just expired the found the transmition is bad.Now l have car payments still for 3 more years and bad transmition. Do not buy nissan cars. Their transmition only last less that 7 years. I am waiting for the diagnosis to take my car to a certified technician to verify this diagnosis.Why they didn't fix the problem two years ago when the ligth was showing that the transmition has something wrong, maybe because it was under guarranty. They just shut off the sensor and do nothing.I am very disappointed about nissan cars. I tough they were reliable, we bough our cars in a dealership thinking that dealership sells you cars in good condition. This car just last two years with us. We put in this car less that 10k milles a year. How a big corporation like nissan sell cars that they transmitions las only 7 years.Our guarranty only expired 27 day ago .We want the transmition to be replace at no cost. The guarranty just expire 27 days ago.

  Business response

  02/13/2024

  Crest Nissan was able to work with Nissan North America to get Nissan to cover half of the cost of the Transmission Replacement. Crest Nissan has completed the repairs and customer has picked up her vehicle.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Working with Crest Nissan for my new car has been the worst experience. I wish I could give this business negative stars and advise people to never shop with them again if they want to preserve their sanity, time, and energy. My husband and I purchased a 2023 Nissan Armada from this business. We live 5.5 hours away from the business and on our way home we got a call from the business stating that they messed the paperwork up and that we did not pay our $3,000 down payment. Well we put $0 down at signing and this was discussed several times with the salesperson as well as the finance person. We had to either resign the contract or take the car back living this far away with 2 small children. When discussing that we would finance through our own bank we were told that we would not be able to get the same APR with our own bank despite their error with our contract. We resigned the contract via email and figured it would be over. After inspecting the car further we realized we are missing the owners manual, headphones and remote that come with car. When reaching out to contacts at dealship we were told that they would not send us items until we sent my husbands school transcript to receive $500 off for being a graduate. We have sent transcript and graduation date and they are threatening to bill us the $500. We have still not heard anything about our missing items and know they can not withhold items from us that are issued with the car from the manufacturer. None of this situation has been solved at this time and we would like to be done with the dealership and just deal with the finance company from now on. We want our missing items from the car.

  Business response

  12/26/2023

  The missing items from the vehicle were sent out the day after we were notified of they were missing from the vehicle. We have tried to contact ************************* multiple times and have not been able to make contact.

  Customer response

  12/26/2023

  I have reviewed the business response and accept this resolution. Although items were not sent out the *** after they were notified, all is satisfied now.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Dec. 2, 2023, we took our 2022 Nissan Frontier to Crest Nissan for warranty and recall repairs. We explained to the service adviser, *****, that the windshield had been replaced 1/2023 and since then there are error codes saying that the sensors are offline. The first lie we were told that was because the windshield is aftermarket, it voids the warranty, We provided documentation to the dealership from the company we used to replace the windshield that the error codes were showing up BEFORE the windshield was replaced. The response that we got was that we "should've let Nissan replace your windshield and this wouldn't have happened" and that "it's showing a windshield calibration error and unless you can show proof that this was the EXACT code showing before the replacement, it's not warranty." The report provided shows there were the SAME codes present both BEFORE and after the replacement. So, it's mind blowing at how the dealership can say that there wasn't an issue BEFORE the replacement when the evidence is there. ******, the service manager, will not let me speak higher up than him. I just want my truck fixed without having to go to another dealership further away.

  Business response

  12/12/2023

  I spoke with *********************** in regards to her issue and we are willing to assist in any way we are able to within the confines of our Dealer Agreement and Warranty Guidelines with Nissan North *******. Unfortunately, Nissan North America reserves the right to approve/decline warranty repairs based on aftermarket (non-OEM) installed parts, including glass. If *********************** is willing to bring the vehicle back to Crest Nissan, we will be happy to assist with the repairs and offer a discount.

  Customer response

  12/13/2023

  I accept the dealership's response and truly appreciate the ** for taking the time to explain things to me that the service department wasn't willing or able to explain to me. ****** learned: don't *********************!

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After dealing in bad faith by not advancing the financing before pressuring numerous add on including ZacTech ($900) and MPP warranty ($3670) and *****, they failed to proactively acknowledge my cancellations by certified letter. I had to then return to the dealership and sign another form to initiate warranty refund and yet to hear back from them about ******* refund.

  Business response

  12/14/2023

  *******************************, Finance Director at Crest Nissan, spoke with Mr. **** and addressed his concerns. We have cancelled all of the cancellable items in question and remitted the refunds to Mr. ****** account.

  Customer response

  12/14/2023

  I am rejecting this response because:   The business failed to respond to my mid November letter cancelling the *** extended warranty until I called them 10+ days later (which refund the loan company has yet to credit), and both the charge for a key fob and the $900 detail plan were and still are refundable at their discretion but they have very intentionally chosen not to do so. Their non apologetic reply and indifference to my requests speaks to their character. Incidentally,  the car battery I repeatedly begged the service center to  replace  failed again today leaving stranded again. 

  Customer response

  12/26/2023

  Bought 2020 Altima which failed to start next day and Crest service manager repeatedly refused to replace defective battery. It failed for the 3rd time today leaving me stranded. Local mechanical says it's an obvious 4 year old battery failing to maintain a charge and $375 for new one. I want a reimbursement in the absence of any reasonable service.

  Customer response

  02/15/2024

  I hope you are never standed with a dead battery in ** the dark or beside the road as I was after begging them to install a new battery. I I have a $400 receipt for the battery I bought out of pocket but I remain skeptical of your effort to help me resolve after I exhausted my numerous efforts in person and in writing with the parts manager. 

• Initial Complaint

  11/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a used Tesla Model 3 with **** miles on April 19th from Crest Nissan, Frisco, **. The sales representative, *********************, showed a CarFax report that said "No Vehicle History." When I asked him why the CarFax doesn't have any information, he clarified that the car has only **** miles and thus has no history. When I asked why the previous owner sold the car, **** gave a convincing answer that many people don't like electric cars. I specifically asked if there was any accident, as I don't see anything in the CarFax report, and he verbally confirmed there were no accidents involved in the car. While processing the loan, **** got my signature on the fourth page of the CarFax report. Also, **** and his team were pushing and ******* to sell the car, and you can see their mistake of mentioning the Tesla Model Y throughout the Purchase Agreement instead of the Tesla Model 3. Due to an emergency, my husband had to travel to ***** to care for his mother for over six months. So we wanted to sell one of our cars. We got the quote for both of our cars in Car***. At that time, I learned from Car *** that the Tesla Model 3, which I bought from Crest Nissan, was involved in an accident, and the car's value was ******. It broke my heart. When I went to Crest Nissan to confirm, ********************* and the finance manager were very rude and showed my signature on the fourth page of the CarFax report. When I looked into the CarFax report, I was shocked again as this report had never been shown to me. I tried to contact them through my lawyer for a settlement, and the Crest Nissan lawyer again shared the same CarFax report with my signature on the fourth page, which contains generic information. If I had known that the vehicle was involved in an accident, I would not have bought it for $54,467.94 and would not have lost $15,467.94.

  Business response

  11/17/2023

  Customer purchased a 2022 Tesla Model 3 from Crest Nissan on 4/19/2023. All documents were presented to ********************, in accordance with Federal, State and Local laws, and ******************** willfully signed all of the documents and disclosures. Within the days following ************************ purchase, she visited the dealership with some family members and admitted that her family was upset that she made a vehicle purchase without their explicit consent. In July, ************************ attorney sent a demand letter (Titled: performance-jetskis-regent-bill-review.pdf) demanding $100,000 in payment from Crest Nissan. Our attorneys coordinated with ************************ attorneys to discredit all of her claims. Then in September, the same law firm sent a demand letter demanding $250,000 from Crest Nissan. Upon further review, her attorneys dropped the claim finding her claims to be unfounded. ************************ complaint has nothing to do with anything that Crest Nissan, or any employee of Crest Nissan, did wrong during the transaction. ******************** is upset that the Tesla took an abnormal amount of depreciation due to unforeseen market conditions. ** vehicles, particularly Teslas, have dropped substantially in value due to multiple price cuts that ***** has made in the last year and unbalance supply and demand on the ** market. We have worked with ******************** to come up with an amicable solution and have take the position to distance Crest Nissan from ********************. Our attorneys have asked that she stop contacting the dealership and dealership employees. We have done everything we can to accommodate ******************** and ask that she no longer visit or contact Crest Nissan. If you have any questions pertaining to this, please contact General Manager, *************************.

  Customer response

  11/24/2023

  I am rejecting this response because:  

  Customer purchased a 2022 Tesla Model 3 from Crest Nissan on 4/19/2023. All documents were presented to ********************, in accordance with Federal, State and Local laws, and ******************** willfully signed all of the documents and disclosures.

  When the CarFax report was presented for a quick review, the report didnt have any accident related information. The sales person also verbally affirmed  that it was a clean vehicle and there was no accident reported on the vehicle. In the process of getting the signature on all the documents,  he showed only the last page of the CarFax report and got the signature. Notably, the salesperson omitted the collection of initials or signatures on each page, neglecting particularly the one detailing the reported accident.

  Within the days following ************************ purchase, she visited the dealership with some family members and admitted that her family was upset that she made a vehicle purchase without their explicit consent.
  This statement is inaccurate. Our family's distress arose solely upon discovering the presence of an accident history associated with the car. In accordance with our religious and cultural principles, we steadfastly refrain from purchasing vehicles that have been involved in accidents, regardless of the cost. The information about the accident in the CarFax report was deliberately concealed, as evidenced by the salesperson's failure to obtain my initials on the page disclosing the accident.

  In July, ************************ attorney sent a demand letter (Titled: performance-jetskis-regent-bill-review.pdf) demanding $100,000 in payment from Crest Nissan. Our attorneys coordinated with ************************ attorneys to discredit all of her claims. Then in September, the same law firm sent a demand letter demanding $250,000 from Crest Nissan. 
  Kindly refer to the attached email forwarded by my attorney on September 6, 2023. The email encompasses the document sent via mail on July 5, 2023. Notably, there is no document titled "performance-jetskis-regent-bill-review.pdf" in both the email and the physical mail. It is essential to clarify that my attorney did not request $100,000; rather, the mention of this figure indicated that the court had jurisdiction over claims up to $100,000.

  Upon further review, her attorneys dropped the claim finding her claims to be unfounded. ************************ complaint has nothing to do with anything that Crest Nissan, or any employee of Crest Nissan, did wrong during the transaction. 
  While my attorney did not dismiss the case as unfounded, financial constraints prevented me from affording the legal representation. Consequently, I contemplated the option of self-defense in the matter.

  ******************** is upset that the ***** took an abnormal amount of depreciation due to unforeseen market conditions. ** vehicles, particularly Teslas, have dropped substantially in value due to multiple price cuts that ***** has made in the last year and unbalance supply and demand on the ** market. 
  This assertion is inaccurate. I am amenable to exchanging this vehicle for another one with identical mileage, price, model, year, and configuration, provided it has not been involved in any accidents. My concern lies solely with the undisclosed accident history. I do not have any qualms about the vehicle or its price, except for the fact that the salesperson neglected to inform me about the previous accident and failed to secure my initials on the page containing this crucial information.

  We have worked with ******************** to come up with an amicable solution and have take the position to distance Crest Nissan from ********************* 
  Crest Nissan did not reach out to me either directly or through my attorney to discuss any amicable resolution.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I would give this place negative stars if I could. I know car dealerships sometimes get a bad wrap but this one blows all others out of the water. I took my car in to be repaired around the middle of July here for a pretty bad accident that took place. I told them that my insurance would not be paying for the rental car and kept calling them for updates almost daily. At one point the service advisor *** said that maybe I should just pay more attention and not hit objects in the road which just made the whole experience far more frustrating. Week after week went by with no substantial updates, wrong parts were ordered l, the work was slow with no updates from Nissan whatsoever unless I constantly bugged them. .. After a few weeks of me calling asking for updates they offered to give me a FREE rental car since the service was taking longer than expected. Weeks and weeks go by of me using their rental car and then I go to get the bill and have been charged over 800 +dollars for this rental and Im unable to pickup my vehicle unless I pay it. The most frustrating part of this is that I called many many times to ensure that this car would be free and in the end they charged me for it. If their calls are recorded this would be in them. This is a sick case of malpractice and *** as well as the dealership should be digested with the way they handled this situation. I am filing a case with the better business bureau as well in the hopes they will be able to help rectify this situation. When I asked for a refund they offered a 300$ Nissan credit to be applied to my account which I will most certainly not be using if it ever meant taking my vehicle within 100 yards of that place. They will poke out your eyes and rob you blindly if you do. This situation has turned me away from ever thinking about purchasing a Nissan again and has me feeling sorry for anyone that does.

  Business response

  09/11/2023

  ***********************, Service Director at Crest Nissan, has spoke with ********************** and arranged a resolution that is fair for both parties. ********************** should be happy with the outcome. Please let me know if there is anything else I can do.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩