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Spartan Engines has 1 locations, listed below.

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    Business ProfileforSpartan Engines

    Engine Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1102 West North Carrier Parkway, Grand Prairie, TX 75050
    BBB File Opened:
    6/26/2012
    Contact Information

    Principal

    • Richie Pointer, Customer Service Manager

    Customer Contact

    • Richie Pointer, Customer Service Manager
    • Ron Probst, Customer Support Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/22/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I BOUGHT A REMAN ENGINE. THERE IS A MANUFACTURE DEFECT THE HEAD GASKET IS ALLOWING OIL TO LEAK A GREAT DEAL. THE ENGINE HAS HAD ZERO MILES PUT ON IT. SPARTAN WANTS ME TO PAY FOR THE WORK TO BE DONE TO FIX IT AT 50 PER HOUR. THE **** CHARGES 115 HR. THIS IS A SPARTAN DEFECT AND I DONT FEEL I SHOULD BE LIABLE FOR ANY EXPENSE FOR A ENGINE REPAIR THAT WAS NOT REMANUFACTURED CORRECTLY OR TESTED PROPERLY , IF IT WAS TESTED PROPERLY THEY WOULD HAVE SEEN THERE WAS A ISSUE WITH THE REBUILD THEY DID. THE REPAIR THAT WAS AUTHRIZED WAS GASKET REPLACEMENT. 11HR FOR ******* AND THEY WANT TO ONLY REIMBURSE ******. GASKET REPLACEMENT IS NOT THE PROPER FIX. THE BLOCK AND HEAD NEED TO MACHINED TO FIX IT PROPERLY. i WOULD LIKE TO TAKE THE VEHICLE TO ONE OF THERE PREFERRED LOCATIONS AND THEY WORK TOGETHER TO GET THE VEHILCE REPAIRED AT ZERO EXPENSE TO ME. i BOUGHT THE ***** THAT THERE WOULD BE NO ISSUES WITH IT PRIOR TO DRIVING THE **** I DIDNT WANT TO BUY A BROKEN ***** BECAUSE I WANTED TO REPAIR IT PRIOR TO EVEN USING IT.
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    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sebastian N

    1 star

    05/08/2024

    Worst company and engine that can exist. They dont stand by their warranty regardless of all of the proof you have they will ALWAYS blame the customer. I had purchased my engine with them my mechanic installed and then the car would shut off. After almost 1 year at GMC giving them diagnostics they finally sent another one only for it to have a knocking sound from cam actuator bolt causing a ticking noise and a leaking head gasket. Which supposedly they test all their engines before sending out but two engines sent out and both with problems. Made a claim and no one resolved nothing. Now that second engine blew up and apparently its an abnormal combustion but yet still not their fault. I paid the price of engine plus all the work in labor almost ***** down the trash because they cant take ownership of their mistakes. I will be looking to get a lawyer against them. Its ridiculous the way this company lies but I have pictures, videos, phone call recordings to use and GMC to back up everything with all the diagnostics I did separately with them for the same reason that they will do anything to blame others. And this is just the short version of my experience there is a list of things that were a nightmare to go through with this company they literally caused emotional and economical struggle for me . BEWARE.

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