Business ProfileforDallas Veterinary Surgical Center

Malpractice at Dallas Veterinary Surgical Center After performing an unlawful surgery without consent, DVSC refused to give any refund if we speak up.When we brought our dog into DVSC in the morning on 7/30/2021, we thought she might have a herniated disk and may be a candidate for surgery. During the consultation we clearly communicated verbally and in writing to call and consult with us immediately after the ** scan before any procedure be performed. We also told with the technician we previously had a dog who suffered a brain tumor and died, and that we needed to be included in deciding what would be best for our dog. The technician even wrote explicit instructions at the top of the form to call us before any operation.But no one called. We reached out at 3pm and were told that they were getting ready to do the ** scan. The receptionist adamantly confirmed the surgeon would call us with the scan results before any further procedures. No one called, and when we called them again at 4:30pm we were informed that a surgery already took place.We never received a pre-op consultation, even with multiple requests. Instead, DVSC responded to our repeated phone calls with false assurances and proceeded with an unlawful and unauthorized surgery. DVSC admitted their mistake and gave us a waiver to sign.We did not sign the waiver because it (1) prohibits the contact we had already made with the credit card company, (2) unethically prohibits the complaint we filed with the ***** Board of Veterinary Medical Examiners, and (3) does not provide a full refund of our deposit.We feel obligated to share this with pet owners and vets, to prevent anyone else from being harmed and cheated by Dallas Veterinary Surgical Center.