Customer ReviewsforChariot Energy

If you’re thinking about changing your electric service company to find a better deal for the excess kilowatts your solar panels produce, be careful. Some businesses, especially the “new” ones that promote 100 percent green energy, like Charot Energy, are in the business of making money off of unsuspecting new customers. They buy low from you, often much lower than their sale price. I was recently in a variable rate plan with Chariot Energy, a plan different from the plan I thought I had signed-up for. After awhile, I realized this and that they were buying my excess energy for less than a penny per kilowatt. After signing-up for any new service, one should make sure to read the “fine-print” details that are likely to be contained in an email PDF attachment sent several days after you have verbally agreed to the contract over the phone. I had not noticed the email sent to me and, like a dummy, I failed to follow-up before the published contract rescission date. Accordingly, to stop the rip-off I had to pay this company a transfer fee amounting to over $400. But, by the time I discovered this scam, I was upset enough that I would have paid more.

Thank you so much for sharing your thoughts and feedback with us. We are truly disheartened to hear about your dissatisfaction with our services. At Chariot Energy, we hold ourselves to the highest standards of transparency and integrity, and we want every interaction a customer has with us to reflect those values.

Our records indicate that Mr. Garry contacted Chariot Energy and enrolled in our Shine 36 plan. During the call, Mr. Garry was advised that the buyback rate is based on Real Time Market Pricing capped at 25 cents per kWh. The welcome package sent to Mr. Garry includes the Electricity Facts Label (EFL), which states the following regarding the Excess Energy Credit Calculation.

“If you generate and export more energy to the grid than your home consumes (Excess Energy Exported), you will get a bill credit for the amount of net excess energy exported (Excess Energy Credit), based on your utility meter data. You will get an Excess Energy Credit on your bill based on the excess number of kWh exported multiplied by the real-time settlement point price for your congestion zone at the time of export, capped at 25¢ per kWh, which will be displayed on your monthly bill at a single price point representing the average of all price points applied during the time of billing.”

Again, thank you for providing your feedback and giving us the opportunity to address this review. We hope that our findings, as reported, bring closure to the concerns filed by Mr. Garry.

I can only speak about the sign up process since my contract has just started. The online sign up is simple and fast, easily the best I've experienced in the last few years. Adding a different billing address than the service address is easy. Setting up autopay is also easy. (I've had issues with this with other providers.) The confirmation text and email comes instantly. The switch happens within 3 hours from sign up and you get the official text and email confirming that your provider has changed right away. (The last provider I never received confirmation and had to call to be sure the switch had happened.) Your online account is updated with contract information right away. The online layout is clean and intuitive. I highly recommend commend their handling of switching providers. I've not had to contact customer service for anything.

Hey Kim, thank you for the review! We’re happy to hear that you're satisfied with our services. Thank you for choosing Chariot. We're happy to have you aboard!

Their explanation of the different plans was very easy to understand. In comparing to my current plan, it was plain to see I was making a better choice. I look forward to my new acquired savings. Keep up the Good work!!!

Hey Luis, thank you for the review! We’re happy to hear that you're satisfied with our services. Thank you for choosing Chariot. We're happy to have you aboard!"

I’m new to Chariot Energy and completely satisfied with their great customer service and attention to detail.

Hey Greg, thank you for the review! We’re happy to hear that you're satisfied with our services. Thank you for choosing Chariot. We're happy to have you aboard!"