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Direct Energy, LPThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Direct Energy, LP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 107 Customer Reviews
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Review fromJames R
Date: 06/16/2023
1 starJames R
Date: 06/16/2023
This company is relentless with the phone calls after I canceled service with then. Literally was charging 3x as much as DTE. STOP THE GD PHONE CALLS.Direct Energy, LP
Date: 07/03/2023
Hello James. We are so sad to know how you feel and we offer you our most sincere apologies. We would like to take a closer look at this, and if you want to, we invite you to please get in contact with us, we will do our best to make you feel better and show you we care. Also, if you would like, we can add your phone number to our internal Do Not Contact list to prevent any future solicitation.Thank you. Have a beautiful day! - Marta / Digital CareReview fromBrady C
Date: 06/13/2023
1 starBrady C
Date: 06/13/2023
Had good prices but the Customer Service is terrible. Left me without power due to account set up issues that I tried calling 5 times. No one knew what to do and wouldn't ask for help from other coworkers. Had cancel my account and go back to my old company. (Champion)Direct Energy, LP
Date: 07/03/2023
We are so sorry for the inconvenience you've experienced, and we're sad to know we have lost as a valuable part of our family, Brady. If there's anything we can do to make you feel better, or if there's any assistance needed in the future, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at **************************, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m.; all times are central, we will be more than glad to hear back from you. We look forward to serve you again in the future. Have a fabulous week ahead! - Marta / Digital CareReview fromAndrew B
Date: 06/08/2023
1 starAndrew B
Date: 06/08/2023
Got 2 collections form this company that I have never used. Seems to be a theme in the comments here.Direct Energy, LP
Date: 06/13/2023
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.Review fromRoberto M
Date: 05/19/2023
1 starRoberto M
Date: 05/19/2023
They told me my cost for watt wa# going to be certain price and after I received my first bill it was totally different and also the lied because the representative 5old me there was not connection fee and they charged me $144.00 , they never send me the contract and after. Be very careful with direct energy because they try to get you to sign a contract but after you do it you can’t get a hold of the person that convinced you to sign it , she gave me her mobile phone number for future inquires but she never answer and she also told me she was going to send me contract by email and never got it..Direct Energy, LP
Date: 05/30/2023
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.Review fromPatrick J
Date: 03/30/2023
1 starPatrick J
Date: 03/30/2023
I switched to have both my gas and electric come from Direct Energy in Dec. 2022. The resulting confusion in billing make me aware that they are either incompetent, or crooked, or both.Direct Energy, LP
Date: 04/17/2023
Hello Patrick. I apologize for the poor experience you had with us. You have reached Direct Energy US BBB page. If you would like us to review your account to see if there’s anything we can help you with, you can reach Direct Energy Canada’s escalation team via “Direct Energy Canada” Facebook private messages.Review fromSANDRA B
Date: 03/29/2023
1 starSANDRA B
Date: 03/29/2023
Failure to disclose information and false representation! After my 2 yr "fixed rate" expired I had no option but the "HUGE increase" as my $0.08kwh was no longer available in 7/2022. Advised and agreed to the next available rate of $0.15/kwh and instead I've been charged $0.28/kwh not as agreed. Many disputes monthly and no results! Moved services after months of no answers and then hit with a "defered balance" that was never explained. Spoke to rep and mentioned filing claim with BBB & instantly transfered to a supervisor. Supervisor reviews call from start of plan and agrees that T The representative states that nowhere about defered charges/defered billing. The agent "supervisor Emily" stated even though they rep failed to disclose its not their responsibility to fix the error. The "supervisor" then blind transfers to another rep and the conversation starts over after 1½hrs to get through the first supervisor. After 2 hours of casks in one night I'm given a "management number" to call back to the next day because Jesus won't be in and can't make calls out. Customer service 833 314 1773 I'm still left with the erroneous bill of $578.10 that I was never advised of!!Direct Energy, LP
Date: 04/17/2023
Thank you for the opportunity to address your concerns. We are here to help Monday - Sunday: 7:00 AM - 10:00 PM at 1-888-305-3828.Review fromMelissa F
Date: 03/08/2023
1 starMelissa F
Date: 03/08/2023
Have tried for days to set up new service with Direct Energy. Completed the request on their website. Now I can't get anyone to help with the online chat or the 1-888 #. I hold for 20+ minutes, then get transferred to "someone who can help me". But, no one ever answers. Continue holding only to get disconnected with a message that says "no agent available." Online chat told me I had to speak to a representative. I have been going round and round with their customer service for over 2 1/2 hours now. Very poor service.Direct Energy, LP
Date: 03/22/2023
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.Review fromScott M
Date: 03/07/2023
1 starScott M
Date: 03/07/2023
I just received a collections notice from Direct Energy LP. I have no idea where this is coming from. We've always paid our electric/gas/energy bills. AND, we live in South Carolina which isn't even where this company is located. Now they are going to try to ruin our excellent credit. What is this ridiculousness? I have no idea what to do, but it's scammers like this that ruin everything! This place should be shut down. South Carolina isn't Texas.Direct Energy, LP
Date: 03/22/2023
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.Review fromJennifer N
Date: 02/21/2023
1 starJennifer N
Date: 02/21/2023
This company has fraudulently sent a bill to a collection agency that is absolutely not mine ! I have never set foot in Texas and now it has affected my credit score and they are demanding that I send them copies of my social security card and drivers license immediately or they are going to assume the debt is mine ! They are not being helpful at all regarding the theft of my identity that they allowed to take place!Direct Energy, LP
Date: 03/17/2023
We would like the opportunity to discuss your concerns, and have tried to contact you, but have been unable to reach you. Please reach out to 1-888-305-3828 so we can assist. Thank you for your time.Review fromRobert E
Date: 02/01/2023
1 starRobert E
Date: 02/01/2023
The company should be brought up on charges. If the renewal doesn't get completed, your acct. is automatically set to monthly, and the rate is upped 3x. Other than ripping off the public, especially the elderly who don't necessarily notice or have an understanding of the process, they are 100% taking advantage. I am investigating a class-action lawsuit against this business.Direct Energy, LP
Date: 02/14/2023
Hello Mr. ***********. We are truly sorry for the bad experience you have had. We would like to further investigate this matter and help in any way we can. Please feel free to connect with our Facebook team at https://www.facebook.com/directenergy/ or Twitter team at https://twitter.com/directenergy, or you can also chat with us through www.directenergy.com, we will do our very best to provide you a solution. We look forward to hearing from you soon. Please accept our apologies. Thanks for the feedback. Judy
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