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Business Profile

Exercise Programs

Fitness Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Fitness Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 119 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very unprofessional experience with fitness connection or *******************!!! I purchased a membership on March 9th. I was going to go to this gym the week I purchased but didnt. Wasnt able to go until today March 18th. That was 9 days in between which gave them plenty of time to do what they shouldve done!!! One of the biggest thing for me signing up to this gym and paying the extra money for $25/month package was the kids club!! I get there on March 18th and the guy at the front desk tells me that they have now closed the kids club PERMANENTLY!!!! When was this information going to be taken off the website ? When was this information going to be communicated to the members in an email ?! As a matter of fact, the enroll they sent me on March 9th that I signed up from still has the kids club picture on it!!! Thats false advertisement and theyre continuing to charge $25/month with kids club being included in the price!!!! I demanded a refund of my sign up fees, months free, and my annual fee waived!!!! The guy at the front desk showed no remorse for the clear inconvenience of my situation!! My daughter is 8 and can sit there and bother nobody! Didnt even bother to let me slide for the day!!! If I dont get an extreme make up deal, I will be taken further action for false advertisement!!! My member Id is ************

      Business Response

      Date: 03/24/2025



                                                               March 24, 2025

      RE:  Better Business Bureau File # ********
      Complaint by: Wykevin ********

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise.
      Fitness Connection offers ********* at select locations.However, the *********** location does not provide this service. Since you are enrolled in the ******* plan, you have access to all locations within your state. The nearest location offering ********* is:
      Fitness Connection ************
      ****************************************************************************
      For safety reasons, children are not permitted on the gym floor. This policy must be strictly followed in all situations to ensure a safe environment for all members. Please note that since the three-day cancellation window has passed, all charges are valid and non-refundable. If you wish to cancel your membership, you may do so through any of the following methods:
      Call customer support at **************
      Visit your local Fitness Connection location
      Mail a cancellation request to ************************************** (sending as certified mail is preferred)
      At this time Fitness Connection has addressed the issue. We respectfully request that this file be closed as resolved.

      Respectfully,
      ****** V
      Dispute Resolution Liaison

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a personal training plan with Fitness Connection in November of last year. I agreed to pay $400 each month of services; however, I never received any personal training service with the gym, and they charged me anyway. I called them several times and spoke to the manager (****) to cancel the account and explain that I never met with the personal trainer. He told me to call customer service and cancel services, which I did. Two weeks later, they tried to charge me for the amounts of $600 and $400. I tried to get in contact with the manager several times. I left voicemails with several employees, and he would not return my calls. I then reached out to customer service again to confirm my account was cancelled. I assumed everything was settled, but I am still being harassed, and they are still trying to collect payment from me. Below are the dates and amounts they have tried to charge me.11/4 - $14911/20- $20012/3 -$20012/16-$ 2001/6 -$10 1/23 -$1250 11/4 - $20011/23 -$1012/4 -$20012/17-$2001/9 -$20 1/24 -$10 11/5- $20011/26 -$40012/4 -$60012/18 -$2001/13 -$2001/26 -$200 11/6- $20011/27 -$41012/6 -$62012/26 -$101/14 -$2001/28 -$200 11/18- $20011/29 -$42012/9 -$20012/26- $2001/15-$2001/29 -$200 11/19- $20012/2 -$20012/13 -$63012/26- $201/21 -$10 1/30 -$10 As of today, 3/12/25, I received a text message from the manager, ****, with the below message. "Hey ******, my corporate manager wanted me to reach out to you and let you know we can pull you off collections if you wanted to resign up with us. Idk where you're at with everything, but I did want to let you know that since they told me about it this morning.".They sent me a collections notice in the mail for a balance of $8175 owed to them. I believe I have done everything I can on my end and have not been able to resolve this matter with the manager.

      Business Response

      Date: 03/14/2025



                                                               March 14, 2025

      RE:  Better Business Bureau File # ********
      Complaint by: ****** ********

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise.
      If you could please provide a copy of your personal training agreement or agreement number for the personal training to further review your account. I have tried searching by your name, phone number, home address, email address and date of birth but nothing appears in our database for a personal training account.
      You may also provide this information by reaching out to customer support at *************.

      Respectfully,
      ****** V
      Dispute Resolution Liaison

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/05/24 I agreed to a $10 a month membership at Fitness connection ***** location. I have the emails from the gym confirming a *$10* a month membership (downgraded membership no access to classes or amenities) and a once a year yearly fee. I checked my bank account and noticed the gym has been pulling out $25.97 from my account for my monthly membership. Which was not agreed to in the contract I signed. I talked to the manager at the gym and I also called their corporate number which put me on hold for over twenty minutes, three times. I was told that because this wasnt brought to their attention earlier theyre not going to give me a refund on the money they incorrectly over-billed me every month.

      Business Response

      Date: 03/14/2025

      March 14, 2025

      RE: Better Business Bureau File # ********
      Complaint by: ******** ******

      Fitness Connection does apologize for any inconvenience this may have caused. After further review, our records show Ms. ****** spoke with a customer service representative about downgrading her membership to $10/month and an email confirmation was sent on 04/05/24. Due to this, a refund has been processed for $166.59 for the difference of $13.99 plus tax per month from 05/01/24 - 03/01/25. Ms. ******* membership is set to be cancelled by 04/30/25 with her final payment being 04/01/25 per the 30 days notice required. 

      At this time Fitness Connection respectfully request that this file be closed as resolved


      Respectfully,
      ***** M

    • Initial Complaint

      Date:03/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to ****** my membership since last year 2024. I have called the customer service line multiple times and no one answers and I have tried calling management and no one answered. I have 60 dollars to my account since the time Ive been trying to call to cancel my membership. It is very annoying and I need them to cancel my membership as soon as possible.

      Business Response

      Date: 03/07/2025



                                                               March 7, 2025

      RE:  Better Business Bureau File # ********
      Complaint by: Ally May

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise.
      Our hold time can vary when contacting customer support as we are servicing all members and/or potential members that call in for all states that we offer Fitness Connection in. With that being said, you also have the option to request cancellation by visiting your local Fitness Connection or send a written request via certified mail to Fitness Connection, *************************************. If cancellation is requested via letter, we suggest it be sent by certified mail so that way you are able to receive a tracking number to ensure it is delivered. 
      Our cancellation policy can be viewed at ************************************************************** you may find it in your membership agreement. Please note that your cancellation request will become effective 30 days after it is received via one of these three methods. Any scheduled payments due within that 30-day period will be charged as initially scheduled, and it is your responsibility to fulfill those payment obligations.
       Thank you again for being a valued member. We hope to join you on your fitness journey again in the future.
      At this time Fitness Connection has addressed the issue. We respectfully request that this file be closed as resolved.

      Respectfully,
      ****** V
      Dispute Resolution Liaison

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bait-and-switch and predatory billing practices:I re-opened my FC membership while visiting my childhood home in ******, adding my sister as an additional member on December 18, 2024. The club manager explicitly said if I canceled by a week before the January 15, 2025, annual fee assessment date, I would not be charged the annual fee. He stated my only charges would be:$28.13 for my January membership $28.13 on Jan 3 for my sisters Jan fee $12.88 for my prorated Dec fee $12.88 for my sisters prorated Dec fee I canceled on Jan 4, 2025, well before the deadline, yet was wrongfully charged:$63.87 for the annual fee $28.13 on Feb 3 for Feb membership After multiple calls (on 1/17/25 and 1/21/25), I finally reached *****, the new club manager, who admitted the previous manager had misled customers and was fired. She assured me I wouldnt be charged the annual or Feb fees, but when I informed her I had already been charged, she promised to investigate and never followed up.After weeks of ignored calls (multiple on 2/7/25 and 2/12/25), I called again on 2/24/25 and was told the extra charges were for my sisters separate membership, which no one had ever informed us required a separate cancellationdespite me adding her to my account without her creating an account or interacting with FC.When I finally reached ***** again (on 2/24/25), she insisted my sisters membership needed a separate cancellation, even though no FC employee ever indicated this and my sister had never interacted with FC registration herself. She said shed request a refund from ** Corporate but made no guarantees. Another associate claimed to have canceled my sisters membership to stop further charges.Yet, I was wrongfully charged another $28.13 for March, proving the cancellation was never *************** Wrongful Charges:$63.87 annual fee $28.13 for February membership $28.13 for March membership Ive received no updates from ***** regarding my refund.

      Business Response

      Date: 03/10/2025

      March 10* 2025

      RE:  Better Business Bureau File # ********
      Complaint by: ******** ********

      Fitness Connection does apologize for any inconvenience this may have caused. Our records show Mr. ******** spoke with a customer service representative on 1/17/25 but was not informed about his sisters account being active. Since your billing information is the primary form of payment for Ms.******** * her account has been cancelled immediately and a refund was requested for her annual fee and March dues a total of $92. Mr. ******** requested to cancel his membership on 1/4/25 prior to the annual billing fee. Due to the 30 days notice required their final payment should have been 2/1/25 and the accounts cancelled by 2/28/25 with no annual fee payment. Please allow 3-5 business days to receive the refund for Ms. ************************* this time Fitness Connection respectfully request that this file be closed as resolved.


      Respectfully*

      ***** *.



    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Representative, I am filing a complaint against Fitness Connection regarding my unresolved personal training subscription. On August 7, 2024, I purchased a $240/month personal training program from one local Fitness Connection (address: *****************************) (Agreement Number: ********fc). Due to job relocation, I called and also emailed on January 15, 2025, to cancel. I was told my final payment would be on February 7, and my training would remain active until March 6. As of February 24, I had 12 prepaid sessions left, but my trainer left. When I visited on February 25, I was told the new manager lacked the authority to assign a trainer, and due to a system transition, staff could not confirm my cancellation. They took my contact information for a supervisor to follow up, but after two business days, I received no response. I am relocating at the end of April and have already gone a week without training. I have tried to resolve this with Fitness Connection, but the lack of response leaves me no choice but to seek BBB assistance: 1. Confirm my cancellation per my January 15 request. 2. Refund $360 for my 12 unused sessions, as I have been unable to schedule them despite multiple attempts. Additionally, I am concerned that my case may have been deprioritized due to racial bias, as I have not received the same level of assistance as other members. I sincerely hope this is not the case, but the continued lack of communication and unwillingness to resolve my issue raise concerns. I believe all members should receive fair treatment, and I urge Fitness Connection to handle my case with the same diligence and professionalism as any other customer. Attachments: Copy of my contract (Agreement Number: ********fc) and email

      Business Response

      Date: 03/07/2025



                                                               March 7, 2025

      RE:  Better Business Bureau File # ********
      Complaint by: ****** ***

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise.
      We have escalated this to leadership and are reviewing the solutions to this matter. We have reached out to the member directly to let her know this is being addressed. 
      At this time Fitness Connection has addressed the issue. We respectfully request that this file be closed as resolved.

      Respectfully,
      ****** V
      Dispute Resolution Liaison

      Customer Answer

      Date: 03/10/2025

      Dear Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 

      So far,  I want to clarify that I have not received any direct communication from Fitness Connection regarding this matter. Therefore, I kindly request BBB to continue assisting me in resolving this issue with the business. Thank you for your help.


      Regards,
      ****** ***

       


      Business Response

      Date: 03/19/2025



                                                               March 19, 2025

      RE:  Better Business Bureau File # ********
      Complaint by: ****** ***

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise.
      I understand your frustration during this time and want to assure you that we are doing everything we can to find a resolution for you.Personal training services are now managed by Elevate, and we are actively working to obtain updates on your behalf.
      We are in direct communication with them and are seeking confirmation on when you can expect a callback regarding this matter. Thank you for your patience and understanding.
      At this time Fitness Connection has addressed the issue. We respectfully request that this file be closed as resolved.

      Respectfully,
      ****** V
      Dispute Resolution Liaison

      Customer Answer

      Date: 03/25/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  

      Thank you so much for helping me solve the problem!

      Best Regards,

      ****** ***


       


    • Initial Complaint

      Date:02/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Fitness Connection to cancel my membership after a $40 membership charge was processed, and also to cancel my membership. Upon speaking with them, they advised me that I was required to provide 30 days notice to them for cancellation, and that since the membership charge already happened, they also wouldnt refund the membership fee. There was no communication from them to warn me that the membership fee was coming out, and I have not used the services all year and will not be using them. I also never signed anything stating that I would comply with a 30 day notice. I asked for the agreement that I signed that stated it, and they said it wouldve been emailed to me but they wouldnt resend it. Im requesting the refund for the last month (which will be charged on 2/15, as well as a refund for the annual membership cost ($40), as the services have not been and will not be used for this year

      Business Response

      Date: 02/18/2025



                                                               February 18, 2025

      RE: Better Business Bureau File # ********
      Complaint by: ********* ****

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise.
      It appears that you requested cancellation on 02/14/2025 due to non-usage. A copy of your agreement has been provided along with this response showing that a 30-day notice is required with all cancellations and any charges that fall within this time frame would be considered valid and nonrefundable.This means that the February monthly invoice of $14.94 that was billed on 02/14/2025 would be considered the final charge. Since the annual fee of $40.00 was deducted on 01/18/2025, it would also be considered valid and nonrefundable since it occurred prior to the cancellation request date. We do not bill based off of usage as it also states in the agreement that the billing will continue on a month-to-month basis until a cancellation is requested with 30-day notice. I can confirm that the cancellation requested on 02/14/2025 has been placed with an effective date of 03/13/2025 with final bill date being 02/14/2025.
      At this time Fitness Connection has addressed the issue. We respectfully request that this file be closed as resolved.

      Respectfully,
      ****** V
      Dispute Resolution Liaison

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my deep frustration and disappointment with the handling of my account, particularly in regard to the billing of my personal trainer fee.When I initially set up my account, I made it clear that the personal trainer fee should be charged to the credit card on file. I was reassured by the account set up associate, ****, that this would be the case. This conversation was also shared in front of my assigned personal trainer, ******. Despite these assurances, the personal trainer monthly fee was incorrectly drafted from my bank account in December.Upon discovering this issue, I reached out to ******, who informed me that he had discussed the matter with the gym manager, *****. However, he also told me that the charges could not be reversed. While I appreciate Donalds apology and his efforts to offer alternative solutions, the lack of resolution at that point was concerning.On December 9, 2024, after my workout session, the trainer and I attempted to address the issue directly with Manager *****. Unfortunately, he was unavailable due to a staff meeting and directed ****** to have the receptionist, Hanaah, assist me instead. Hanaah confirmed that the card on file was correct, but she was unsure whether the billing had been adjusted properly. She assured me she would notate the issue and that Manager ***** would reach out to me after his meeting to confirm the change.Despite this assurance, I did not hear from ***** later that evening, and as of now, the issue remains unresolved.While I have been satisfied with my personal training sessions, the lack of attention to my account and the ongoing miscommunication are unacceptable. I had expected prompt action to rectify this matter but no such luck.

      Business Response

      Date: 12/10/2024

      December 10, 2024

      RE:  Better Business Bureau File # ********
      Complaint by: ***** ********

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. If there was any miscommunication from the facility let us be the first to apologize on their behalf.
      After further review, it shows your bank account information was set as the primary form of payment for your personal training. Attached is a copy of the agreement where it shows this. We went ahead and changed the personal training to bill from the Mastercard ending in xxxx1141 moving forward. Your next payment for personal training will be billed on 1/1/25. My apologies for this, if you have any further questions, feel free to reach out. Thank you!


      At this time Fitness Connection respectfully request that this file be closed as resolved.



      Respectfully,
      ***** M
      Dispute Resolution Liaison

      Customer Answer

      Date: 12/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:12/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a membership on 11/30. It was advertised as .85. The very next day I was charged twice that amount as well as $28 twice. I called customer service and someone named ****** told me that I was charged twice due a glitch. She also told me the $28 was owed as my next month payment. I signed up 11/30 and nowhere I. The contract does it say I would be charged the first of the following month again. I requested to speak with management and she told me I could not. I asked to file a complaint she told me I could not. I asked to file a claim for the amount I was charged causing a returned check fee for another institution she told me that fitness connection was not insured. I do believe that I was scammed.

      Business Response

      Date: 12/04/2024



                                                               December 4, 2024

      RE:  Better Business Bureau File # ********
      Complaint by: ******* ****

      Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise.
      It appears that two memberships were created on November 30, 2024. When Ms. **** contacted customer support, this information was provided to the member and the duplicate account ********** was terminated with a full refund of $29.05. This was for the prorated monthly charge of $0.92 and the December monthly charge of $25.99+tax. Our monthly invoices are billed on the 1st of every month, hence why the prorated fee was only $0.92.
      The customer support agent processed a ***** cancellation on the main account ********** per request and that account was refunded $29.05 as well. Per policy, when a member requests a cancellation within 3 days of enrollment,they are eligible for an immediate cancellation and full refund. Both accounts are cancelled and will no longer be billed. The member received an email confirmation of this on December 3, 2024.
      At this time Fitness Connection has addressed the issue. We respectfully request that this file be closed as resolved.

      Respectfully,
      ****** V
      Dispute Resolution Liaison

    • Initial Complaint

      Date:11/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ***** **** signed up in January with my son who is a minor ****** **** i signed us both under your $10 special to go to any gym we both have been going to Fitness connection 3 or 4 times a week until Nov 16, 2024 we were notified by employee **** that they have not received payment for ****** since January he told me that he was going to send a note to corporate on my son's account on that Monday I go to the gym ****** ****** account had been permanently canceled **** told me he had know way of knowing about payments because that comes from corporate everytime we come to the gym it say ok i never new because it's automatic with drawl your manager ****** was very rude about the situation customer service ******* said the location wrote up the agreement wrong ****** never signed im going to contact consumer affairs etc. I did nothing wrong this is your mistake.

      Business Response

      Date: 11/22/2024

      RE:  Better Business Bureau File # ********
      Complaint by: ***** ****

      Fitness Connection does apologize for any inconvenience this may have caused. Per our previous conversation, your son's account has been reinstated due to multiple check ins. The payment for February November of $10.83 each plus the annual fee of $53.04 has been added to the account. Please make the payment of $161.34 when you visit the gym. After this, his next payment will be 12/1/24.

      At this time Fitness Connection respectfully request that this file be closed as resolved.


      Respectfully,

      ***** *.

    Fitness Connection is NOT a BBB Accredited Business.

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