Customer ReviewsforFitness Connection

This is possibly the smelliest, dirtiest, most poorly managed gym I have ever been to, and will not be going back. The men's locker room is a disaster. There's urine all over the urinal areas, and I've never seen anyone cleaning. The shower heads appear to be 20 years old, caked with calcium, and the shower curtains hanging by a single hook. The men's sauna REEKS of Marijuana, to the point that it's unbearable. You would think that this would concern management, but they don't care. Worst of all, there is a door leading directly from the basketball court into the men's locker room, which they refuse to lock. I have now twice been fully naked when that door burst open, and will not be going back again. Absolutely nobody has called me to apologize this second time, and they didn't fix it after I complained in February. Do yourself a favor and join ****** ******** It's a superior gym, and not run by unruly, inconsiderate members.

Hello, we apologize for the inconvenience this may have caused. We would first like to thank you taking time out of your day to share your experience with us. Every member is of value to us and it is our most sincere regret you were left with an impression otherwise. Moving forward you will see change. It is our hope you will continue to grow with our Fitness Connection team and this issue has been passed along to upper management. Thank you!

I registered for Allen,TX location last year and only for my son. I never used their facilities. Last summer we moved a further location and my son also won’t be able to go to gym. I wanted to terminate the subscription and called them. I am charged because I missed the renew deadline which never had a notification via email,text or call. I am charged one year for myself and son also paying for February and March. This business needs to let customers know if a Renewal is approaching and can’t charge the months didn’t have the service.

Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. Per agreement, a 30 days’ notice is required to cancel the membership. This agreement has the dates of when the contract expires, and an annual fee is billed as well. The service is not charged based on usage but on the account being active. Until a cancellation is requested, the payments will stop with a 30 days notice. Thank you!

Fitness Conneciton- Allen, TX Disgusting gym to say the least! Mold smelling, ceiling falling with water dripping. No one seems to care! Toilet paper and paper towels are always out of stock in stalls and sink counters. I tried to cancel our membership but they have a 30-day notice. I put my husband on my membership application and was told he needed to be canceled individually, but they were charging my card for both. Now, we have to pay two more months before he is canceled off my card. NO management wanted to speak to me. These gyms are a piece of work. They're always getting two more months out of you before they can officially cancel you.

Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Our cancellation policy is stated in your agreement. The agreement is provided at the time of enrollment, per member, via email or you may request a hard copy as well. This provides the steps that are required to be able to cancel your membership, including a 30 day notice. In regards to the maintenance and upkeep, could you please let us know which location is this for? Thank you!

Music too loud in the sauna u can't relax i wish they can lower the volume m ore

Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Could you please let us know which location is this for? Thank you!

This is a very unethical and very poor customer satisfaction from such a slump, low level financial practice. This company is very unprofessional and they just live off of fees. The wait time to talk to somebody is horrible. by the time somebody talks to you, they’re just reading off of a script and not even listening to what you’re telling them. I was a member for 6 years and was getting auto drafted out of my card. They make excuses to charge you extra fees for nothing. I called in to get a refund because they charge me $50 fee and they said that they can’t refund it. The monthly plan is only $10. It was not the annual fee that is charged in the summertime this was in December. I called I canceled my account, but they never canceled it so they charged me again. When I called, they said there’s no notes of a canceled account or anything. They will never transfer you to a supervisor or claim there’s no supervisor. I finally got it canceled after multiple long calls, yet they said you will get one more auto draft and then it will be canceled. I will never recommend them and I am letting everybody know how they do their business so that they don’t fall into the same trap.

Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. According to our records, Ms. Fonseca had a past due balance for October and November dues of $9.95 each and also accumulated a late fee of $15 for each month. This balance of $49.90 resubmitted on 12/12/23 and the charge was successful. A request to cancel was made on 12/19/23 which has been processed effective 2/14/24 with her final payment being 1/15/24 per 30 days’ notice. Thank you!

I would. Have given them no stars if that was an option. Cancelled service and still being charged fees for a membership I don’t use. Worst company ever????????

Hello, we apologize for the inconvenience this may have caused. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. Per agreement, there are three ways to cancel your membership. A cancellation may be done in person at the club, by calling the customer service phone number 1-800-922-7898, or via certified mail at the following address: 2517 Midway Road Carrollton, TX 75006. A 30 days’ notice is required when a cancellation is requested. To better assist you, please provide your key tag number to review and locate your account! Thank you!

Been waiting outside of the gym since 5am and it’s now 6am and the gym is still not open. This is very unprofessional.. fitness Connection in Grand Prairie tx

Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. The club was closed due to unexpected circumstances, and apologize for the late opening. Thank you!

Fitness connection customer service is horrible. I cancelled my membership in august and have since been charged over $800. Customer Service says there is no documentation of the call. I left a message for the Hulen manager to return call. Customer service says I will be charged another $200+ for this month because I just cancelled today. That is not when I cancelled and she stated the computer says I didn’t discuss cancellation on the last call but it says I called. She then told me the only way I could talk to someone above her was to fill out a form she would email to me and after review, they would determine if they would call me back. The form sent had two questions. The service is horrible. When it’s all said and done, I will have been charged over $1000 for services (gym & personal training) I never received.

Fitness Connection does apologize for any inconvenience this may have caused. Thank you for taking the time to share your experience with us. Every member is of value to us, and it is our most sincere regret you were left with an impression otherwise. According to our records, Ms. ********* membership is set to cancel on 12/31/23 and her personal training account on 12/29/23 per request made on 11/10/23. If Ms. ********* is able to provide proof that a cancellation was requested in August, we would be more than happy to correct any issue. The acceptable proof would be confirmation email of the cancellation. Thank you!