Business ProfileforM H I Partnership, LTD

Do NOT buy a Coventry home. Not only will you get a sub-standard home and have to deal with Coventry's nightmare customer service, but they may also fuck up enough to get your family killed (think loose gas valve in fireplace that's virtually undetectable until it's too late). They do NOT want to honor their warranty nor fix any of their screwups. I have had to fight, argue, and threaten with legal action for practically every issue. I have had TWO gas leaks, one of which was a loose valave from installation. Besides electrical, plumbing, and HVAC issues, I am now fighting with Coventry over framing issues. What started off as bulges in the ceiling drywall has evolved into two separate framing issues and now I'm fighting to have a third one fixed. Here is Coventry's playbook if you report an issue: (1) refuse to admit fault; (2) if you push, they will send someone out who will tell you nothing is wrong even if it's a glaring problem; (3) if you keep pushing, they MIGHT send someone out to try to fix it; (4) if they can't fix it, they will tell you it's not covered by warranty. I'm a lawyer myself and I'm sure that's the only reason I've gotten some of the stuff fixed, but I have already asked a colleague to look into legal action. Completely unacceptable that Coventry is refusing to fix things that are clearly their fault. I'm lucky to have discovered the gas leak when I did, since it was the week of a freeze in Houston. My family and I would be dead if I had used that fireplace.