Complaints

This profile includes complaints for M H I Partnership, LTD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  M H I Partnership, LTD

  7676 Woodway, Suite 104 Houston, TX 77063

• 

  Coventry Homes

  8200 N Mopac Expy Ste 300 Austin, TX 78759-8844

• 

  Coventry Homes

  1209 Vintage Way New Braunfels, TX 78132-2662

• 

  Coventry Homes

  3934 Legend Park New Braunfels, TX 78130

• 

  Coventry Homes

  1209 Vintage Way New Braunfels, TX 78132-2662

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a house April 12th 2024. Contract included one year warranty. I submitted several warranty requests over six months ago. The builder has yet to come out and performed any warranty work.I am totally being ignored. I requested that the floor contractor come out six months aga, no one has ever contacted me The trim above one bedroom door was replaced, it was never painted.The sink stoppers needed to be replaced, I kept getting promises with no resolution.Daylight is filtering in arround the garage door. Fence is coming undone. .among a myriad other. Issues that were never ************ is now a year in the home without satisfaction.I want the builder to live up to their warranty obligations

  Business Response

  Date: 04/28/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated April 15, 2025, which DFH Coventry, LLC d/b/a Coventry Homes received from ******************************************* closed the purchase of the home at issue on April 12, 2024, at ******************** in the subdivision of *********. Since then, Coventry Homes has been in contact with Mr. ******** and we are in the process of evaluating and addressing the issues presented in the complaint based on the Homebuilders Limited Warranty. Coventry Homes is committed to delivering high-quality service to our customers, and we have consistently made efforts to ensure that all warranty matters are addressed in a timely and professional manner.
  
  We respectfully request that Mr. ******* contact our warranty service department directly should any further issues arise, as we believe that these matters can be resolved promptly without the need for third-party involvement through the BBB.Coventry Homes remains dedicated to resolving any outstanding concerns and is fully prepared to continue our efforts to ensure Mr. ******** satisfaction.Based on our review of the complaint, we kindly request that the BBB acknowledge that Coventry Homes is taking the necessary steps to resolve this matter, and that further action is not warranted at this time. Thank you.

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a house from Coventry Homes in Feb 2023. During that first year and again at my year one warranty time I addressed that our office doors were warped. During the past year they have had several people out and each time the brought warped doors. I have had to store doors while waiting for crews to come out just to have them be warped. I said I wanted the entire frame replaced and was told I would get that last ************** never showed up. Now I do not get any reply from the warranty guy named ****

  Business Response

  Date: 04/04/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated March 21, 2025, which DFH Coventry, LLC d/b/a Coventry Homes received from Mr. ******* *********.  Mr. ********* closed the purchase of the home at issue on January 27, 2023.  Since then, Coventry Homes representative has made attempts to contact Mr. ********* to initiate the repair process. Once contact is made, Coventry Homes will replace the entire door unit for the study, which will include the door frame, jamb, new door panels, and new casing on both sides of the door. Once the new unit is installed, any necessary caulking and touch-up painting will be completed to ensure a seamless finish.
  
  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with the buyer in this regard.  Coventry Homes requests that Mr. ********* contact Coventry Homes warranty service department to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for routine warranty or other issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from this builder and have filed a warranty request regarding a defective kitchen cabinet. The builder had the cabinet representative come out who inspected the cabinet, agreed the damage/issues with the cabinet were pre-installation, and informed me it needed to be replaced. The cabinet representative told me he sent in a request for a replacement cabinet to be ordered. The builder and cabinet company coordinated a date for the cabinet to be replaced (2/11/25). On 2/11/25 I was notified the cabinet was not ordered and the builder had closed the warranty request. I contacted the builder who told me they would escalate the issue. I have not had further assistance and the cabinet has not been replaced despite multiple attempts to contact the builder to follow up and placing additional follow up warranty requests.

  Business Response

  Date: 04/01/2025

  Dear Dispute Resolution Department:
  
                  This correspondence is in response to the Better Business Bureau complaint dated March 16, 2025, which DFH Coventry LLC. d/b/a Coventry Homes received from Ms. ********* ******.  Ms. ****** closed his purchase of the home at issue on November 13, 2024.  Since then, Coventry Homes has been in contact with Ms. ****** and evaluated the issues presented in the complaint. 
  
  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with Ms. ****** in this regard.  Coventry Homes requests that Ms. ****** contact Coventry Homes to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.
  
  
  Thank you,
  

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  In their response, the business has asked me to go directly to them and states there is no need to involve a third party. I disagree. I initially made MULTIPLE efforts to resolve this with the business and there was either inadequate or no response at all. I left multiple voicemails that went unanswered and filed a complaint with the warranty department without any response. Therefore involvement of a third party was deemed necessary and continues to be so until the issues are resolved. 
  
  
  
  Regards,

  ********* SooHoo 

  
  
   

  
  

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted multiple claims within warranty coverage period. Several matters remain unaddressed months later:- Outlet for prewired speaker cables not properly installed - Water penetration, improper caulking, improper painting, improper installation around tub in master bathroom - Grading and drainage issues along side of home:(Drainage needs improvement on the west perimeter fence. Observed standing water on this side of the house. Water is not able to properly drain as the condenser units are in the way.Drainage swale is not continuous at sides. The drainage swale must be kept clear and continuously sloped to drain water properly. Note: water is not able to properly drain around the sides of the condenser unit - East property line.)- Gutter downspout elbows and splash blocks missing - Missing caulking around window - Shelves in pantry breaking - Multiple defects in upstairs flooring - Issues with weatherstripping around pulldown ladder to attack - Gaps around garage doors - Evaporator coil, Metal support straps for unit / vent should be wrapped with tape to prevent injury. (These are metal support straps for the unit. They are both thin metal straps with sharp edges that pose a safety/cutting hazard if touched/held. When entering the attic, these are roughly in the diagonal corner from the stair entrance to the attic.)- Driveway concrete issues

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my house in 2022. I have had 5 different warranty individuals during that time. I have had to take off work to meet with each of them to walk through the issues but then they get relocated and it all starts over. The last one I dealt with ***** has pushed back on the issues due to the timeframe even though these issues were recorded prior to the 1 year **** and hasnt responded to my emails. They haven't even looked at my outside inspection items that were dent to them on several occasions including prior to closing on my house.

  Business Response

  Date: 02/13/2025

  Dear Dispute Resolution Department:
  
                 This correspondence is in response to the Better Business Bureau complaint dated February 10, 2025, which DFH Coventry, LLC d/b/a Coventry Homes received from Ms. ******** **********.  Ms. ********** closed the purchase of the home at issue on May 12, 2022, at ******************************************************** at ***************************. Since then, Coventry Homes has been in contact with ************* and we are in the process of evaluating and addressing the issues presented in the complaint.
  
  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with Ms. ********** in this regard.  Coventry Homes requests that Ms. ********** contact Coventry Homes to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am keeping this short, sweet, and factual in regard to our contract regarding the contract for 1*** ******* *** ** *********, TX in the South Pointe community. 1. There was coercion to sign contract by the Coventry Homes sales counselor, Felita ******** and use the referred realtor, “Len” **** that we never met from Coventry in order to potentially receive double profit for personal gain with this new build, contracted 1/31/2024. 2. The preferred lender, *** **** Loans, lied by wasting our time for months, and required us to sell our previous home when we were never approved for the amount of 1800 Landing St. 3. The home was overpriced with upgrades beyond the VA’s appraisal, which Coventry’s sales manager Matt ***** refused to adjust the sales price according to the VA’s standards/guidelines on every business day from the 19th until the 30th of December until we chose to walk away. The home builder is now refusing to return our $26K in earnest money. We were misled about timelines and financing options from the start for our VA home loan. Additionally, the loan documents prepared and provided to us by the loan officer, Lee ****** with Coventry Homes, preferred lender J** **** Loans showed discrepancies in the disclosures, further complicating the situation. We have made multiple attempts to resolve this issue amicably by reaching out to Coventry Homes’ management, but our communications have been ignored. We feel that Coventry Homes has acted in bad faith and has not upheld the standards of customer service and integrity that they advertise. BBB please advise.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1, 2024 I paid 5,000 for earnest money for a new construction house. I adjusted my medical appointments in efforts to meet the SLA for meetings for design etc. No contact was made by the builder and when I inquired they informed me that I had to meet with them ASAP and accused me of being in default for the contract. I was not in default as they missed their own deadlines and I was constantly asking the sales rep about the appointments. My health declined and I was dealing with life threatening medical issues that are still ongoing. The builder sent a very wordy document for me to sign and I did not have the capacity to sign and it was unclear if the document was legal. I am still awaiting my funds

  Business Response

  Date: 01/13/2025

  Dear BBB,

  There appears to be some confusion in regards to this matter.  Ms. ******** earnest money payment of $5,000 was refunded to her thru the Coventry payment portal directly to her banking account on July 3, 2024 per the attached information.  Coventry agreed to cancel the contract and refund her payment and timely issued the refund.  If she is unable to locate the payment, or has any further questions in this regard, Coventry requests that Ms. ******** directly contact Coventry Homes instead of further complaints being submitted thru the BBB.  Coventry Homes requests that the Better Business Bureau review this claim and find that Coventry Homes has taken the necessary steps in order to successfully resolve this matter in accordance with the agreement between the parties. 

  William D. ******** IV

  Chief Legal Counsel-Texas

  Customer Answer

  Date: 01/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  

  Funds were not released into my account and no proof but their words were provided. Disabled veteran does not have the physical or mental capacity to keep going back and forth with this builder for failure to reimbursed Funds provided. The builders breached their own contract evidence was provided. 

  It is such a the after serving this country that people cannot respect us veterans and we have already lost everything. How much more should we have to fight.

  Next steps will be finding an attorney to sue for damages and the stress and pain they put me through violating my civil rights. 

  s,
  
  
   

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to file a formal complaint against Coventry Homes regarding a transaction that has resulted in the unjust retention of my earnest money. Below are the details of my experience: June 24, 2024: Rachel ******* of Coventry Homes notified me regarding a home for $299,990 at **** ****** ****** **** ******, TX 77583. June 26, 2024: Rachel informed me that the earnest money required was $9,000 and that the full amount will be refunded at closing. July 8, 2024: I inquired if the $9,000 earnest money was refundable before submitting it. Rachel confirmed its refundability upon submission. July 10, 2024: I submitted the earnest money from my **** ** ******* account and signed the contract. Rachel confirmed receipt and stated this was the final step before closing. July 12, 2024: Rachel informed me of the option to pay for an additional third-party inspection and confirmed the house was off the market. July 18, 2024: I checked with Rachel to ensure all requirements were met. I notified her that I needed to arrange time off work and travel from Iowa to Houston for the closing. July 24, 2024: We were informed that the closing was scheduled for August 27, 2024, at 9:00 AM. August 26, 2024: At the walk-through in Houston, I was informed that the closing had to be rescheduled. Due to the misleading information, last-minute cancellation, and lack of preparation by the lender, I requested that my earnest moeny be refunded to me. I was prepared to close on August 27, 2024, but Coventry Homes and Jet Home Loans were not prepared for closing as scheduled. Despite this, they have refused to return my $9,000 earnest money, only offering to apply it to another home purchase, which is unacceptable. Resolution Sought: I am requesting the immediate return of my $9,000 earnest money. I appreciate your attention to this matter and look forward to a swift resolution. Please feel free to contact me for any additional information or documentation.

  Business Response

  Date: 01/22/2025

  On behalf of DFH Coventry, LLC d/b/a Coventry Homes (“Coventry”), I am in receipt of Mr. *******  BBB complaint dated December 16, 2024 alleging Coventry had to reschedule closing and as a result Mr. ******* requested the termination of Contract on the Property with Coventry.  To be clear, Mr. ***** unilaterally elected to terminate the Contract with Coventry, requesting a refund of earnest money (on or about August of 2024) and failed to close the purchase of the Property pursuant to the terms and conditions of their Contract with Coventry.  This correspondence is provided in response to the Mr. ******* complaints and demand for payment. 

   

  Mr. ******* unilateral notice of termination of the Contract for the purchase of the Property due to perceived closing issues does not entitle Mr. ***** to a refund of the earnest money paid to Coventry.  Coventry has fully complied with the terms of the Contract between the parties and has not committed a breach of the Contract.  The various issues set forth in the Mr. ******* correspondence does not constitute a breach of Contract. 

   

  Mr. ******* demand to Coventry provides that he elected to unilaterally terminate the Contract around August 2024 by email to Coventry (and emails to the lender).  Further, Section 21 of the Contract governs Closing of the transaction; there is no provision whereby a delay in the closing date would entitle a buyer to terminate the contract and/or receive a refund of earnest money.  Moreover, the Contract specifically provides that “THERE IS NO GUARANTEED COMPLETION DATE OR CLSOING DATE” (Section 18).  Mere inconvenience or necessity to reschedule closing the transaction is not grounds for termination of the Contract or a breach by Coventry.  Mr. ***** paid Coventry an earnest money deposit of $9,000.00, as shown on the Contract.  Since Coventry has complied with the terms of the Contract, the Contract does not grant the Mr. ***** a right to terminate the Contract and receive a refund of the earnest money.  There are no terms of the Contract that provide for Mr. ******* unilateral termination of the Contract and a refund of the earnest money in this instance.  Mr. ******* request to terminate the Contract based upon the issues outlined in his complaint is not grounds for a refund.  Per the certain contractual obligations that the Mr. ***** agreed to as outlined in paragraph 5.A. of the Contract.  Paragraph 5.A. states:

   

  “EARNEST MONEY: $9,000.00 is herewith tendered by Buyer to Seller to be held as "Earnest Money." At closing, the Earnest Money shall be applied and credited toward the cash portion of the Sales Price which is then due and payable. IN THE EVENT CLOSING DOES NOT OCCUR, THE EARNEST MONEY SHALL BE RETAINED BY SELLER UNLESS THE TERMS OF THIS CONTRACT EXPRESSLY PROVIDE FOR A REFUND OF THE EARNEST MONEY TO BUYER.”

   

  There are no terms of the Contract that provide for Mr. ******* unilateral termination of the Contract and a refund of the earnest money in this instance.  Coventry contracted to sell the Property to Mr. ***** and agreed to take the Property off the market and build it for him in good faith, and Coventry has incurred substantial costs associated with construction, taxes, maintenance, utilities, etc. for which Coventry has no other recompense than the deposits paid.  Therefore, in accordance with the terms and conditions of the Contract Mr. ***** is not entitled to a refund of the earnest money upon his failure to close the purchase and termination of the Contract. 

   

  Coventry has fully complied with the terms of the Contract between the parties and has not committed a breach of the Contract; Mr. ***** is not legally entitled to a refund of the earnest money deposit, or payment of any additional amounts.   In fact, it may likely be viewed that Mr. ******* failure to close and unilateral termination of the contract prior to closing is in itself a default of the Contract terms.  For these and other reasons not specifically set forth herein, Coventry respectfully declines Mr. ******* demand for payment. 

   

  I would appreciate you directing any future correspondence regarding this matter to my attention.  In the event that Mr. ***** intends to pursue his claims and demand for a refund thru legal means, I feel that it is important to refer him to Sections 28 and 30 of the Contract, regarding arbitration and attorneys’ fees.  Coventry will vigorously defend our performance under the Contract and will seek to recover reimbursement for any expense, including attorneys’ fees and other legal expenses, via our contractual rights should legal action be necessary. 

   

   

   

  Thank you,

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Coventry Homes at the Trinity Falls community in McKinney. My home is still under its one-year warranty, which will expire on December 29, 2024. I reported several issues with the house and uploaded pictures on the website *********************, but I have not received any response. I then contacted the Trinity Falls office and was provided with the contact number for a gentleman named Travis ****** (************). He initially responded to my texts a few times, but eventually stopped replying altogether. Issue #1: The primary issue involves the central vacuum system, which was being repaired by *******. They discovered that the builder had covered one of the vacuum ports under a cabinet. To fix this, a portion of the cabinet had to be removed. ******* worked with Travis ****** to address the issue, and ******* completed their part of the work. However, the builder's part remains unfinished, and four months have passed with no action taken. Ticket number: ******  Issue #2: There are gaps of about 1/2 inch on the window screens, which are allowing insects to enter the house. Issue #3: The concrete slope on the patio is directed toward the garage wall, causing water to flow into the garage. This has resulted in damage to the garage wall whenever rainwater flows onto the kitchen patio floor.

  Business Response

  Date: 12/17/2024

  Dear Dispute Resolution Department:
  
                  This correspondence is in response to the Better Business Bureau complaint dated December 10, 2024, which DFH Coventry, LLC d/b/a Coventry Homes received from Mr. Mohammad *****.  Mr. ***** closed the purchase of the home at issue on December 29, 2023, at **** ****** ****** Dr. in Trinity Falls subdivision. Since then, Coventry Homes has been in contact with Mr. ***** and we are in the process of evaluating and addressing the issues presented in the complaint.
  
  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with Mr. ***** in this regard.  Coventry Homes requests that Mr. ***** contact Coventry Homes to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.
  

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have submitted complaints to Coventry Homes multiple times, leaving hundreds of texts and voicemails, but they never responded. Specifically, Travis ****** spoke to me once, and after that, he never responded. He also tried to mislead me by stating that my warranty period was only 90 days. They kept my deposit of $2000 for second home I bought can cancelled my contract too.

  There were my three complains.

  There were 3 items which I companied multiple times, but vendor never entertained my request correctly. 

  1. Cabinet rack issue:
  After I filed a complaint via BBB, I received a call from Coventry Homes stating they would take care of it 20th Dec I am waiting it to happen.
  

  2. Patio kitchen floor slope:

  The slope of the patio kitchen floor is toward the garage wall, causing water to pool near the garage door, which results in water damage to the garage wall. This issue was partially addressed by making holes in the kitchen wall, but that is not the correct solution. The proper solution is to adjust the slope of the floor so that water flows toward the backyard.
  

  3. Window screens:

  The window screens have large gaps, allowing insects to enter the home. This issue has not been addressed.
  
   

  
  

  Business Response

  Date: 01/02/2025

  Dear Dispute Resolution Department:
  
  This correspondence is in response to the Better Business Bureau complaint dated December 23, 2024, filed by Mohammad *****. DFH Coventry, LLC, d/b/a Coventry Homes, received the complaint regarding the home purchased by Mr. *****, located at 8105 Meadow Valley Dr. in the Trinity Falls subdivision, which closed on December 29, 2023.
  
  Upon receiving Mr. *****’s second BBB complaint, Coventry Homes conducted a thorough evaluation and addressed the issues presented in the claim through our Customer Service department. Specifically:
  
  1. Patio Floor Slope: An investigation confirmed that the concrete patio was properly sloped and is performing as intended. This was explained to Mr. ***** by Coventry Homes representatives during the assessment.
  
  2. Cabinets: The cabinets doors have been corrected and are in compliance with our Homebuilders Limited Warranty Standards.
  
  3. Window Screens: The window screens, which were initially improperly installed, have been properly reinstalled and seated.
  
  Given that Coventry Homes has diligently investigated and resolved the matters raised in Mr. *****'s complaint, we respectfully request that the Better Business Bureau close this case.
  
  Thank you,

  Customer Answer

  Date: 01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I accept that item number 2 the cabinet issue is resolved. But other two issues are kept as-is.
  the slope of concrete can be checked only after putting  water on it and then check where it gets collected and make the water puddle. Instead of dry floor check.y
  The windows screens are very loose they are not not snug fit the way they should be.
  
  Regards,
  Mohammad

  
  

• Initial Complaint

  Date:11/20/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complain is for coventry homes builder. The bricks of my house have turned greenish after coming into contact with rainwater. The construction manager acknowledged that defective bricks were used in the construction and informed me that these bricks have since been discontinued for new houses. He explained that replacing the bricks was not possible and suggested staining them instead. While the staining on the side walls was done well, the front-facing bricks were either not stained properly or left largely unstained. My warranty request for re-staining the front bricks has been rejected without any explanation. 05/30/2024: Submitted a warranty request (Ticket #******). 08/01/2024: Brick technician performed staining work. 08/05/2024: Construction manager Travis informed me that he would close the ticket. 08/09/2024: Raised concerns that the front-facing bricks were not properly stained. The construction manager did not respond to my concerns, and the ticket was closed without my signature. 10/29/2024: Submitted a new warranty request to re-stain the front-facing bricks. 11/11/2024: A representative informed me that they would not address the issue. No written explanation was provided. 11/13/2024: Submitted another warranty request, which was rejected the same day by Jackie *******. 11/19/2024: Requested an explanation for the rejection but warranty service rep Jackie is neither replying nor escalating it. Through this complaint, I kindly request the builder to re-stain the front-facing bricks of my house to address this issue.

  Business Response

  Date: 12/27/2024

  Dear Dispute Resolution Department:

   

                  This correspondence is in response to the Better Business Bureau complaint dated December 6, 2024, which DFH Coventry, LLC d/b/a Coventry Homes received from Akash *******.  Akash ******* closed the purchase of the home at issue on October 30, 2023, at **** **** ****** **. in Mustang Lakes subdivision. Since then, Coventry Homes has been in contact with Akash ******* and have evaluated and addressed the issues presented in the complaint. We acknowledge that the brick in question initially had an issue. Upon investigation, it was determined that the supplier had a contractor apply a stain to the brick. However, after careful review, we have found no evidence to suggest that the brick is not performing as intended as explained in the letter provided confirming this assessment.

   

  Coventry Homes strives to maintain a high level of service to our buyers; it remains our intent to address all open items in as timely a manner as possible and Coventry Homes will continue our efforts and communications with the buyer in this regard.  Coventry Homes requests that Akash ******* contact Coventry Homes warranty service department to address these and other future matters as they arise as there is no need to resort to third party involvement thru the BBB for routine warranty or other issues that can be handled directly.  Based upon Coventry Homes review of this specific complaint, we request that the Better Business Bureau find that Coventry Homes is taking the necessary steps to successfully resolve this matter.  Thank you.

   

   

  Thank you,

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  Here is my response
  
  [ I appreciate that the contractor applied stain; however, it was largely focused on the side walls, leaving the majority of bricks on the front side unstained. I had previously brought this issue to the attention of the construction manager, but unfortunately, it appears no action was taken to resolve it.

  When I submitted a new warranty request to address the contractor's poor-quality work, it was dismissed without explanation, despite the service representative acknowledging over the phone that the bricks still have a greenish tint. The lack of transparency about the reasons for the dismissal is disappointing.
  Based on the response, it seems that Coventry's representative did not review the images provided in the complaint. For your reference, I am reattaching the images, which clearly demonstrate the substandard quality of the contractor's work.
  If Coventry values its commitment to its buyers, I urge you to engage with the supplier or contractor to ensure the work is completed to an acceptable standard. I look forward to your prompt response and resolution of this matter.

  ]