Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Daspit in November 2023 to represent me in a personal injury auto accident. After my first mediaton, the lawyer assigned to me, ***** ******** stopped responding to me and did not return my calls nor did he provide me a settlement agreement to review/sign. The other involved parties had their documents completed the following week. Now in the 2nd mediation, 11 months later still no one from Daspit contacted me nor take my calls to prepare or receive the Zoom link to attend the mediation. It was only one day before mediation that a new lawyer named ******* ****** ************ says she will be representing me and she knows nothing about the case and she asked the other parties involved (not represented by daspit) for details regarding MY FIRST CASE WITH DASPIT. Last week was the 2nd mediation and ******* still refuses to take my calls and no one from the firm returns my calls or emails. They just now sent me on Oct 12 the settlement agreement from the first ************** does not detail how the fund were disbursed. They say on the phone $1000 charges for paper?? but no documents sent to me. They want me to pay them 40% from each settlement to represent me, when they've done the poorest job of representing me that I can imagine. They will not answer phone when I call but when I call from another number they always answer but will still not allow me to speak to *******.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is nothing worse for a client than to trust an attorney that does not communicate. I have been a client for over a year and my case has just been tossed around from attorney to attorney. They never respond to any calls, their email system is broken, and when I call the main line I get a receptionist with an attitude telling me every time they can't get a hold of my team and all they can do is leave a message. I shouldn't have to take my frustration out on receptionist to get them to escalate my case and force my team to contact me. This has been the only way to get contacted.I have used ********* ********* many times prior to Daspit and never had this communication issue. I just hope my case is being worked on, I have no idea because they don't tell me anything.

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop Letter date: December 19, 2023 Received Letter date: Email January 2, 2024 *********** Personal Injury Date of Incident: November 27, 2023 This complaint is concerning Daspit Law Firm drop letter dated December 19, 2023 **** *****. On January 2, 2024, Daspit Law Firm provide by email a non-engagement letter not clearly honestly and forthcoming stating to why this law firm decision not to represent me in this case. I would like to address some concerns to be answer by John Daspit: 1. Why the law firm drop letter was formed, addressed, and dated December 19, 2023, approximately two weeks before the email was sent to Ms. *****? 2. Did your team of attorneys authorized Ms. ***** to visit ******* ***** ********** *********** 3. Can you identify by name what team of attorneys authorized this visit? 4. What date and time was Ms. ***** first/last visit with ******* ***** ********** *********** 5. What physician by name seen and evaluated Ms. ***** on her first/last visit? 6. Did the law firm receive a follow up report of Ms. *****'s contact visit, such as what happen on the day of visit, the diagnoise, medication, or plan of action? 7. Did Ms. ***** notify the law firm with any complaints or anything related to her first/last visit with ******* ***** ********** *********** If so, please explain. 8. How offer does this law firm office return a client's email and call, such as within hours, minutes, days, weeks, or months from the client initial the contact? 9. Have Ms. ***** every call the law firm demanding for the team to contact her back immediately? 10. When Ms. ***** email, who is her point-of-contact? 11. Who is the team of attorneys working her case, who will likely contact Ms. ***** back? 12. Do you know if the contact is in a timely matter? 13. When was this law firm last contact with ******* ***** ********** ********** reference to Ms. ***** case, such as billing/next appointment/follow-up/medication/lab work?

  Business Response

  Date: 01/03/2024

  Unfortunately we are not able to proceed fully with every single case that we sign. Once we sign a case we will often times facilitate medical treatment if necessary or requested, which is what happened in this case. As for receipt of the drop letter it was mailed from our office on the 19th and then on the 29th we received that letter returned as undeliverable, at that point it was emailed to Ms. *****. Our policy is to mail the physical copy to the client to let them know that the case has been dropped. Email addresses are not always identifiable as to who the recipient is, which is why we mail it with the clients name on it to the address that we were given by the client at the time of signing up. As for the reason this case was dropped; upon further investigation of the claims we came to the opinion that this case has questions about liability on the part of the of the defendant for the incident. We are not saying that she does not have a claim or a case, but merely that we are not going to proceed with this case (which is stated in our drop letter which Ms. ***** received).  Ms. ***** went to one visit at the doctor before the firm decided to drop the case so we have not received any of the documents or records connected to that visit prior to dropping the client. As for the question on whether or not has she called the firm requesting a call immediately. This happened on December 11th when Ms. ***** called from an emergency facility that she took herself to and and she was crying and very emotional. Carley ****** an attorney with our firm spoke with her for a considerable amount of time and was able to help her calm down which was when she requested that she go to a mental psychiatrist and let us know that she was on anxiety medication. We work on all of the cases at Daspit Law Firm in teams, so at any point there are multiple different people that may speak to clients or address issues and concerns. The remaining questions she has in the complaint about ******* ***** *********** about future treatment, etc. are now moot as we no longer represent her and do not know what was recommended if anything. 

  If we can further assist in any manner please do not hesitate to reach out to Myself and Daspit Law Firm.  

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case was taken by Daspit Law form in October of 2019. Mr. James took ove the case in early 2020. It has been close 90 days since payment was issued on this case(07/12/2022). I received an email from the insurance company showing that payment had been issued. Two weeks ago(09/22/2022) I contacted Mr. James who stated that payment would be issued in two weeks. The payment has not been received. I was told in December of 2021 that settlement has been reached and payment should be received by the first of the year 2022. I have been contacting Mr James since February regarding the status of the case. When I finally got ahold of him he states that it’s an attorney ad litem Case which he has never worked before. I then tried unsuccessfully to contact my attorney from March until June. I finally spoke with Ms M******* who was able to assist with scheduling a court date in June for my minor Daughter where documents were provided to myself (by her attorney) as well as the court showing that settlements had been reached for my medical bills as well as the minor’s bills. I was told in July, August and September that my medical bills were being negotiated and that information provided to the court was just to hurry my Daughter’s case along. Mr James states that he has no recollection of being present in court for my Daughter’s hearing(where he arrived late and unprepared). I feel ignoring and disregarded.

• Initial Complaint

  Date:08/18/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been clients on a personal injury case for over a year. Our attorney, Steven, was wonderful. In March he advised us that he was finalizing a settlement with the insurer in our case. This was the last communication that we received. I later found out that our attorney had left this firm; we were not advised. I called and left multiple messages since March. There was never any response. Around 2 months ago, I sent messages via their website and I received a voice mail from John and another partner apologizing. I called them both back and could never get through to them. In the last 48 hours I advised them that i will be filing complaints and leaving honest reviews. Yesterday, I was told that my attorney would call me first thing in the morning; did not happen. I called back at 445pm and managed to get transferred to the attorney who put me on hold then dropped my call. I called back, was told he would ring me in 5-10 minutes. And now it is the next day. While the odd attorney might be excellent, the law firm has demonstrably and objectively acted unethically in my case. I just need my case to be finalized and to receive an update (it's been over 5 months since an). update