Customer ReviewsforJohn Eagle Acura

Purchased a brand new 2020 ILX at this location on 06/05/2020. The salesman was professional. What was unprofessional was the finance department, as he simple ran my credit over multiple times and continuously offered me to sign the most expensive and highest interest rate that they had to offer. Once I declined he threatened that this was going to be the biggest mistake I had ever done, simply for disagreeing and denying his high interest rate offers. If you’re looking to purchase at this location just beware of this.

Hello Jairo, We strive for 100% satisfaction, and do apologize that you are not satisfied with your purchase from over 3 years ago and just now notifying us. I reviewed your file, and at the time (3+ years ago) of financing your vehicle, we offered you the best option we could find for you based on your qualification. If there's anything we can do for you, please reach out to our General Manager, Alice *** at ********@JohnEagleAcura.com.

Do not purchase a vehicle from John Eagle Acura. They are unprofessional, dishonest and self-serving. They ran a bait and switch on us, claiming at the last second that they would not accept the VIP check issued by our credit union. These checks have been used for years and are standard industry practice. They just don't want to wait for the check to clear. Its a matter of GREED. In the time it took me to obtain another check or fund the loan in another way, they turned around and sold the vehicle from under us. Lithia Motors and John Eagle Acura should be ashamed of the way they run their business and how they treat their customers. Maybe their actions are just how the industry is in our post-Covid world. That still doesn't make it right. I'm sure an enterprising consumer reporter could make quite the headlines with this story. I'm excited to develop a relationship with another dealership that values my business more than they do. Karma is what they say it is. The market will change. There will come a day when they will be begging for customers like me. When that happens, my entire family will be driving vehicles sold to us by one of their competitors. Don't do business with John Eagle Acura.

Hi Kevin, This is definitely not how we treat our customers, there may have been some misunderstandings and miscommunication. We would like to make this issue right. If you can please reach out to me, Charles *****, General Sales Manager at ************@lithia.com

I bought a car that was in transit to their location, and they acted in bad faith and sold my vehicle from under me and then told me that they would have the exact car that I had purchased sometime in January 2023. I came in with my Acura TLX to trade in and a pre-approved loan from my bank to purchase a vehicle. They did not like that I already had my loan and pressured me for hours to finance through them, but I declined their offer. After hours of dealing with them, they finally emailed my banker the buyer's order, in which my banker sent them a drafting letter, which is more binding than a preapproval certificate. The dealership was still not satisfied with the drafting letter and still demanded the preapproval certificate, which my banker sent them after all. While I was there, managers kept coming to me and telling me that they were not going to release the vehicle to me whenever it got delivered because they were going to need the bank check or a cashier's check, and I totally understood. I told my banker the situation, and even he understood. After being there for more than 8 hours, I finally signed all the final documents for the vehicle that was in transit and for my trade-in, and they told me that they would release the vehicle once they received the check. This was before the weekend of Christmas, which meant the banks were closed until 12/27/22. On Monday, my salesperson contacted me and told me that the car I had purchased on Thursday had been sold by their manager. Like, how is that even possible when I had already purchased it? But he reassured me that the exact vehicle was in transit and would be delivered sometime between 12/26-12/28. On 12/27/22, I followed up with him so that I could go take my check for the vehicle like they demanded, and my salesperson advised that there was no car in transit and that I would have to wait until January to get a car. It's not about the car anymore, it's about the INTEGRITY of the business. BUYERS BEWARE. LIARS!

Hello Elizabeth, We appreciate the opportunity to earn your business and understand you are frustrated. However, there are a few things I would like to clarify regarding your detailed experience. Vehicles are not considered sold until we are funded in full. As you stated, this was made clear to you by our team as was the fact that we will not hold any unsold vehicles at this time due to extremely limited supply. That another buyer purchased the vehicle you were interested in is unfortunate, but you were made aware of the possibility of this occurrence ahead of time. That you were informed a comparable vehicle would be delivered during the time you stated was due to a regrettable error where we were provided incorrect estimates for time of arrival. I again apologize for the frustration you were caused by this. Though you have declined our previous offers to accommodate you for the mistake, including working with you on a better deal for the same vehicle when it arrives, I am more than happy to continue our discussion if you would like. Please feel free to reach out to me anytime. Thank you, Charles ***** General Sales Manager 713-929-1962