Complaints

This profile includes complaints for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Landry's, Inc.(Corporate) has 100 locations, listed below.

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  Landry's, Inc.(Corporate)

  1510 West Loop S Houston, TX 77027-9505

  
• 

  Landry's, Inc.(Corporate)

  2502 Seawall Blvd Galveston, TX 77550-7956

  
• 

  Landry's, Inc.(Corporate)

  6100 Westheimer Rd. Houston, TX 77057

  
• 

  Landry's, Inc.(Corporate)

  215 Kipp Ave Kemah, TX 77565-2840

  
• 

  Landry's, Inc.(Corporate)

  2501 Seawall Blvd Galveston, TX 77550-7955

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the weekend my family and I went to ********** to the outlet in celebration of my sister 60th birthday. We chose to eat dinner at ********* located 1114 N I35 a table of 12. Tickets number ***** and ***** order ******************************* My complaint our steak was so tough, you couldnt hardly chew that I didnt want to make a scene. I am requesting a full refund of $78.71 credited to my card and $109.39 refund check or both gift cards to visit location in *******. Plus just the disappointment of the evening that we had just build up to eat a great dinner. No complaints against the waitress, cause servicing a large party she was remarkable.

  Business Response

  Date: 07/21/2025

  Good afternoon,

  This location is not a location owned or operated by our company since 2007. 

  Thank you 

  Business Response

  Date: 07/23/2025

  We appreciate having these concerns brought to our attention.  We sincerely apologize for the unpleasant dining experience.  We are always looking for ways to improve,and feedback is very helpful.  Since we were not informed of Ms. ***** concerns at the time of her visit, we are unable to provide a refund at this time. We sincerely hope this experience does not deter Ms. **** from visiting our location again.
  
  To best connect with us in the future, customer comments can be entered through our website at ***************************************************************** which is linked to our ***************** Customers are also welcome to call our **************** Customer Relations team directly at ************ (Option 9),or email us at *************************.  

  Thank you 

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** who helped us on the phone lied and said we would be guaranteed 2 beds and then we upgraded and we did not get what we were supposed to get as upgrade per this email .

  Business Response

  Date: 07/15/2025

  Thank you for sending Ms. ********* complaint to our attention.  The Golden Nugget has communicated with Ms. ******* regarding her visit, and she has been reimbursed for her stay.  We believe the situation has been resolved to her satisfaction.  Thank you  

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid for a membership in *************************************** perks and priority seating. Today 6/15/25, I came to Saltgrass steakhouse with a party of 6. My wife and I were told that having the membership doesnt mean anything by the hostess. I pay for the membership so that we have priority seating. The manager that sold us the membership specifically it doesnt matter the day of the week, we would be put to the front of the line. But here we are, waiting for 53 mins.

  Business Response

  Date: 06/16/2025

  Please let us know what location this is regarding (City/State).  Thank you 

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  
  [Provide details of why you are not satisfied with this resolution.]
  

  The city is **********/********, ***
  
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 06/25/2025

  Thank you for forwarding ***** *********** complaint to our attention. The restaurant General Manager was able to speak with Mr. ********* and resolve the complaint.  We believe the matter is handled to Mr. *********** satisfaction.  We do apologize for Mr. *********** poor experience, and we look forward to seeing him again the future.  Thank you 

  Customer Answer

  Date: 07/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Type: Billing/Collection IssuesDate of Stay: May 1520, 2025Room Numbers: 1586 and 1588I am filing this complaint regarding incorrect valet charges from our recent stay at the *********************** from May 15 to May 20, 2025. We booked two rooms (1586 and 1588) but only used one car, and used valet service only three times. Each time, we were instructed by valet attendants to pay $20 in cash upfront (plus a $5 tip), and they told us the charges would be noted and/or credited to the room.Despite paying in cash each time, valet charges appeared on both room bills, and we were charged again. We have been trying to reach the hotel for days but emails go unanswered, and phone support does not know which department handles billing disputes.We are asking that these charges be removed and that a review be done of how valet cash payments are tracked. The lack of communication has been frustrating and has left a negative impression on what should have been an enjoyable stay.We are happy to provide room details and copies of the folios.

  Customer Answer

  Date: 05/31/2025

  Better Business Bureau:
  
  This letter is to inform you that Landry's, Inc.(Corporate) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/27/2025 and assigned ID ********.
  
  Regards,
  
  

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/17/25 @ 12:41pm I drove from *********, ** to ******** for the c*** after driving from ******************, **. I placed an order for Snow Classic bucket with no sausage add mussels with extra garlic sauce/seasoning. ***** Classic no sausage add mussels I spent $130 for snow crabs that were overcooked, no seasoning on the cob, shrimp, and mussels. 5 pieces of potato, 10 medium size shrimp, corn on the cob that's cut in half after harvest season and no seasoning. If I could post these pictures you wouldn't go there. As a previous employer, I'm beyond ******. No *** seasoning and especially after I asked for extra seasoning. Do not go in as soon as they open. You'll get the seafood from the night before. I put my mother mussels in the garlic sauce because that's the only one that had any sauce. My 2nd stop next stop CFPB.

  Business Response

  Date: 05/20/2025

  Ms. *************** you for taking the time to express your concerns and comments regarding your visit.  Guest feedback is very important to us, and your satisfaction is our priority. Please accept our apology for your experience. All issues outlined in your communication have been addressed accordingly. To best connect with us in the future, see our website at ***************************************************************** which is linked to our ***************** You are also welcome to call our **************** Customer Relations team directly at ************ (Option 9), or email us at *************************.  Thank you 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Compliant was previously filed on 05/07/25 BBB ID#********. I have been trying to get ******** to return my call since 05/17/25 per their request of contacting their corporate office. 5/17/25 @ 12:41pm I drove from *********, ** to ******** for the c*** after driving from ******************, **. I placed an order for Snow Classic bucket with no sausage add mussels with extra garlic sauce/seasoning. ***** Classic no sausage add mussels I spent $130 for snow crabs that were overcooked, no seasoning on the cob, shrimp, and mussels. 5 pieces of potato, 10 medium size shrimp, corn on the cob that's cut in half after harvest season and no seasoning. If I could post these pictures you wouldn't go there. As a previous employer, I'm beyond ******. No *** seasoning and especially after I asked for extra seasoning. Do not go in as soon as they open. You'll get the seafood from the night before. I put my mother mussels in the garlic sauce because that's the only one that had any sauce. My 2nd stop next stop CFPB.
   
  

  Business Response

  Date: 06/11/2025

  Thank you for forwarding Ms. ****** additional complaints.  We do show Ms. ****** complaint in our system (under the name ***** Sealry).  It is our understanding that the General Manager was the employee who packed Ms.****** food and confirms there were no errors with the food.  Ms. ***** checked her food before leaving and had no complaints.  Since the initial BBB complaint, our ********************************************** has attempted to call Ms. ***** on several occasions. Our Regional Director ***** ******* spoke with Ms. ***** on June 11th.  Mr. ******* confirmed that a refund is being issued to Ms. ***** totaling the check amount. Ms. ***** should see the refund through her bank within the next 30 days.  We are pleased that this matter was resolved to Ms. ****** satisfaction, and we hope that she visits our locations again soon. 
  
  Thank you

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025, I received an email from the ***********************. The email offered me up to three complimentary room nights Sunday through Thursday with valid select dates of 6/1/25 - 6/30/25. On May 14, 2025, I called the *********************** to use the offer and make a reservation for 6/17/25 and 6/18/25. I talked to someone named ******* and she said that I don't get a complimentary room but a reduced rate instead. The Golden Nugget Las Vegas refuses to honor their offer. The *********************** is getting people to call about their complimentary offers and trying to get them to pay for it.

  Business Response

  Date: 05/29/2025

  Thank you for forwarding Mr. ******** complaint to our attention.  It is our understanding Mr. ****** has been contacted, and his issues have been resolved to his satisfaction.  Thank you 

   

  Customer Answer

  Date: 05/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked this hotel specifically to use the shark slide. We put on suntan lotion, bopped around in the chlorine, went back to take showers. No body wash in the pump on the shower wall. No bars of soap anywhere. Hand wash pump on the sink is glued to the sink so can't use that. I called the hotel from the room a total of four times requesting body wash or soap. Never came. No one brought soap! One apology. The excuses, when bothered to be given, were 1. A new shift had started 2. There were other issues ahead of mine Translation: there is no monitoring of the cleaning staff if a shower pump isn't checked for body wash so long that it runs out of soap. Also, if there was really so many cleaning issues a new shift had to deal with, again, that is a clear sign this hotel does not do its job and monitor its cleaners. The cleaners were paid to clean and refill, and did not. We got nothing to clean with and went out for our evening out gross. Complete fail and complete disregard for healthiness and complete fail of checks of rooms. We waited 45 minutes for simple soap, which is even a rule via health code, and they did nothing. It was not fun spending an evening out with gross chlorine hair and nasty suntan lotion. Absolutely ridiculous. Summary - room not cleaned or stocked and provided NO options for cleaning in the shower and did not care nor bother to come before we had to leave 45 long minutes later. That is a fail and we should not pay for a fail. Soap should be included in the hotel cost.

  Business Response

  Date: 05/19/2025

  Thank you for forwarding Ms. ********** complaint to our attention.  We are sorry to hear that she had difficulties during her stay.  The Golden Nugget credited back her resort fee to the card on file.  The credit totals $60.11, as they cannot credit the $3.00 tip.  The credit should appear on her account within 3 to 5 business days.  Thank you 
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sidewalk and Parking Lot mishap due to the parking lot gate's automatic arm near exit/entrance.

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff AT. On February 2, 2025. The consumer went to the restaurant and paid $20 for Valet parking. On April 15, 2025 the consumer received a ticket for $60; the Valet had parked her car 10 feet from a fire hydrant. The consumer has called the business 3 times; they say they will pay the $60.00, but it's now 3 weeks later they still have not paid. The consumer would like the business to pay the $60.00 for the ticket.

  Business Response

  Date: 05/01/2025

  We will be happy to look into this matter.  However, most of our restaurants with valet are serviced by a third-party valet service, not operated by our restaurants.  Therefore, please let us know the name and address of the restaurant location at issue.  Please advise who the customer has spoken with at our ******************** or the valet company.  Thank you 

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/23/25 I visited the *************** with my family from ****************. There were 11 of us total. We toured the aquarium and had dinner at the restaurant. Immediately after dinner and upon leaving the restaurant 9 of the 11 people in my party was ill. Some with severe stomach issues and some vomiting. We were a few of the last remaining customers in the ******************** and were hurried out. My daughter her husband and kids had to drive back to **************** that night ill. Having to stop at several gas stations due to stomach issues. Luckily myself and family lived 15 minutes away from the Aquarium and were able to make it home before any accidents. I called the restaurant the next day and left a voicemail message for the Restaurant Manager, I have have not heard back. I am asking for a refund. Myself and my family were miserable after dining at the restaurant and are still having stomach issues.

  Business Response

  Date: 03/26/2025

  We appreciate having these concerns brought to our attention. We have no record of Ms. ***** phone call or concerns prior to receiving this BBB complaint. Before we can respond, we need additional information from Ms. *********** ******************** will reach out to ******* at the phone number provided to gather more information.  Ms. **** may also contact our **************** if any additional concerns arise, at ************ (Option 9), or email us at ********************************

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I did speak to a representative from ******** corporate office.  Representative stated that she needed to look into a few things and will get back to me.  
  
  Regards,
  
  
   
  

  Business Response

  Date: 04/10/2025

  We appreciate having these concerns brought to our attention. We have no record of Ms. ***** phone call or concerns prior to receiving this BBB complaint. Before we can respond, we need additional information from Ms. *********** ******************** will reach out to Ms. **** at the phone number provided to gather more information.  Ms. **** may also contact our **************** if any additional concerns arise, at ************ (Option 9), or email us at ********************************