617 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Bob N
3 stars07/22/2024
Appears to be reasonably transparent. Contract although favorable to Sunnova, appears to be balanced. Cost is fair, not cheap Overall process slow because of permitting and multiple parties but communication was good Have not dealt with customer service direct
Sunnova Energy International Inc. Response
07/23/2024
Hello Bob. Thank you for your review! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!Review from Michael O
1 star07/22/2024
My customer service experience was thoroughly unsatisfactory . I was placed on hold for approximately 5 minutes TWICE, they could not help me at all because my service agreement was the only information on my account they had. I had to go to the two other companies involved in my system to get the help and information I was seeking. This is contrary to what I was told when I purchased my home and solar system. I was very disappointed.Sunnova Energy International Inc. Response
07/25/2024
Hello Michael. We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.Review from Donna E
4 stars07/19/2024
They communicate very well throughout the process of setting up my solar panel installation. They are knowledgeable and courteous. I am happy with them so far.Sunnova Energy International Inc. Response
07/22/2024
Hello Donna. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!Review from Lew W
1 star07/19/2024
realizing there are other powers to be in this set up process but, I had figured I would at least have my panels installed by now. at this rate I will be paying you the lease money and still be paying full electric bill all winter. not sure the exact date we started this process, but it was around march or April that we signed the agreement and no new information as to when the project will be up and running yet.Sunnova Energy International Inc. Response
07/22/2024
Hello Lew. Thank you for feedback regarding your installation process. We are committed to providing you with the highest level of customer service. Please be advised that your System requires review and approval by your utility. Per your agreement your review and approval of your application may take 5-6 months to complete. We hope to complete this process as quickly as possible. Thank you for your patience.Review from Cesar E
5 stars07/19/2024
Great company, professional installation of everything Arrive on Time on site. Great priceSunnova Energy International Inc. Response
07/22/2024
Hello Cesar. Thank you for your positive review! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!Review from Billy C
3 stars07/19/2024
I have tried to get some help as to why my APS electric bill is still way over what I was told by the salesman and installer said. They told me that I really wouldn’t have no more electric bills. But my bill was $268.00 this month. Since they were installed my bill has not been less than$150 a month. So what can you do about it.Sunnova Energy International Inc. Response
07/25/2024
Hello Billy, thank you for speaking with us today. We appreciate the opportunity to be able to assist you with your concerns. We hope to hear back from you soon in regard to your utility bills.Review from Deborah B
4 stars07/19/2024
The Solar Panels have been wonderful but communication could be improved. The office keeps up to date on panels that are not producing but I don't know how to collect that data. They are a little high priced for the next 10 years but do save on my electric bill. would love to add a battery to this set up but again the price is too high. Service has been wonderful for our house.Sunnova Energy International Inc. Response
07/23/2024
Hello Deborah. Thank you for your feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Feel free to contact our customer service at (866)786-6682 for information regarding the system add-ons. We look forward to assisting you!Review from Christopher S
1 star07/19/2024
We paid the full amount (over $18k) to Sunnova for the panels on March 1, 2024. As of today, July 19, our system is still not activated. We were told that our application was submitted to the electric company and was rejected because Sunnova failed to fill out the form properly. I've reached out to Edison and they noted that if our solar application was submitted BEFORE 7/1/24 to reach out to your contractor for a status update. We were told that our application was resubmitted on 6/17/24. We've had to call Sunnova and were put on hold for over an hour and bounced around between departments to only be told that our account is "Pending Permanent Service." Apparently someone at Sunnova can not be bothered to look into this and actually follow up with SoCal Edison. All the while we are out $18k and still having to pay monthly for electricity especially during this summer heat.Review from DAVID S
5 stars07/19/2024
No issues thus far--system works great- service is fast and as scheduledSunnova Energy International Inc. Response
07/22/2024
Hello David. Thank you for your positive feedback! We take great pride in providing you with a comprehensive understanding of our process. We're here to support you every step of the way!Review from Eileen C
5 stars07/19/2024
I love our new panels. Our last bill from Eversource was for $407+. That is the 2ncond month is a row of paying nothing to Eversource and the bill before that was for $9.Sunnova Energy International Inc. Response
07/23/2024
Hello Eileen. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.