Business Profile

Solar Energy Product Services

Spruce Finance Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Spruce Finance Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

459 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed a solar lease transfer with this company (Solar Agreement abbreviated as **) as part of a home purchase dated August 29, 2024. Our agreement states the following:"Sellers final payment under the ** shall be for the month in which the Transfer Date occurs (which may be based on estimated generation). Buyers first payment shall be for the month following the **************************** asked us to pay the bill dated August 1st under the previous owner's name for July solar production claiming that the due date for the bill created in August 1, 2024 is September 1, 2024. So, why should as a buyer pay the August bill for July production when I don't even have an electricity account for the home that I buy in August 29? The agreement doesn't even specify due date as the criteria used in the agreement excerpt above. I would like to get a full refund and they refuse to provide.
Business Response
Date: 11/21/2024
We would like to thank our customer and the ********************** for bringing this matter to our attention. We have emailed our customer directly with the resolution.
Customer Answer
Date: 11/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:11/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The solar panels need to replaced and put back on the roof
Business Response
Date: 11/20/2024
We would like to thank our customer and the ********************** for bringing this matter to our attention. We have emailed our customer directly to request photos of the damaged panels. If the customer could provide a close-up photo of the damage, inform us of how many panels were damaged, and explain how the damage occurred, we would greatly appreciate it. Once we receive this information, we will be better able to determine the next steps.
Initial Complaint
Date:10/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We leased solar panels from one company, ***, for an initial agreed amount of $22,000 back in Sept 2015. Recently it was shared with us that we supposedly signed an updated lease via docusign, showing less electricity for 30% more money over the 20 year contract, now $29,770. Neither of us recalls doing that and are dumbfounded that we would have done that without some salespersons pitch and lies sharing some benefit. We cant help but wonder if they falsified this document. Nonetheless, we have paid every month seeing very little solar electricity benefit. Then at some point, Spruce Power bought ******* is where we are filing a complaint, despite not receiving the electricity we were supposed to have received, this next point was totally deceitful. We need a new roof. In our meeting with ***, we asked about this situation. The sales person said removal and replacement of the panels would be the Homeowners responsibility. I asked how much this would cost and was told, and wrote it down, $1000. Fine. Now that we need a new roof, 9 years later, Spruce gives the homeowner options to choose from or pay a $250 added fee. The quote we received from the company on their list was $9300. That is an outrageously different cost than we were quoted. While I understand this $1000 is not in our contract, it just adds to the list of lies told to us about these panels. I am furious as we feel stuck because we need a new roof. I will like to get out of this contract without paying remaining balance. I will pay to remove the panels but want Spruce to take them back and end our lease. Had any reference to that outrageous charge to remove and replace the panels, we NEVER would have leased these panels!!!I look forward to hearing from you! If there are documents you would like to see, please reach out.Thank you. ***** ****
Business Response
Date: 10/31/2024
We would like to thank both the Better Business Bureau and our Customer for bringing this matter to our attention. We have reached out directly to our customer to clarify that ********************************************* cannot fulfill any obligations that are not explicitly outlined in the contract. We have also acknowledged their concerns regarding the system. We will continue to provide updates and support to our customer.
Initial Complaint
Date:10/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold my house at ********************************* on 8/21/24. I have been trying to get the solar agreement transferred to the new owner ***** **** *** we have both sent all needed paperwork to Spruce. They refuse to transfer saying we to send transfer of title documents. We have sent proof of deed transfer which is how homes get transferred in *************. The company keeps billing me and now including increased amounts to the bill. Communication has been on going but Spruce refusing to transfer. If necessary new owner is police officer and can file a criminal complaint. Not sure why I get billed for something I dont own. Ownership was transferred and ***** took over solar with that ownership. This process should not be this difficult. Please transfer to ***** and bill him as owner since 8/21/24
Business Response
Date: 10/29/2024
We would like to thank our customer and the ********************** for highlighting this matter. We have reached out directly to our customer to explain our ********************** Transfer Process and to outline the necessary next steps to complete the transfer, which include the required service charge. We remain committed to providing our customer with ongoing support and guidance throughout this process.
Initial Complaint
Date:10/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over 3 years, Spruce Power been playing games with us. At least 6 out of the 20 panels are NOT generating power. The system is only producing about 60%, well short of the 90% thresholds that the industry promises.Over these years, we lost over $15,000 because of our high SCE bills plus paying for a system that is not functioning.
Business Response
Date: 10/23/2024
We would like to thank our customer and the ********************** for bringing this matter to our attention. We have reached out directly to our customer to outline the next steps in addressing their concerns.
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the house May 2023. At that time I had to sign the transfer agreement from the previous owner before the sale of the house can be finalized. To date the solar is not working which was also confirmed by the company that repairs need to be made. We have been back and forth with them about granting wifi access (which is not a problem), waiting on parts (which can never arrive) to whatever they dream up to communicate to me. Just delay after delay tactics. I am not sure what the real issue is with Spruce. It would seem more like a solar scam. A supervisor is never available to speak with you. No manager, no one to escalate to. I have to be paying the lease agreement every month for a system that is not working, which I was advised have to be paid. I asked what is the *** for repairs and they said there is none. I asked what if it does not get repaired for 5 years, they said there is no ***. This is like a scam. How is there no ***. They also said I should have gotten a production guarantee credit, yet I have not seen any. I need assistance.
Business Response
Date: 10/17/2024
We would like to thank our customer and the ********************** for highlighting this matter. Please note this is our second attempt to resolve the issue at hand. Our initial proposal to replace the 3G Envoy Cell Kit was unfortunately declined by our customer. For your reference, we have attached our service provider report for further clarification. Additionally, we have included a service report confirming that all 14 panels are operational and producing energy. It is important to note that an offline status does not indicate that the system is non-functional; rather, it signifies that performance data is not being transmitted, which is due to the outdated cell kit. We are actively working with our leadership team and service providers to procure the 4G cell kit for the second time. We have also made direct contact with our customer to address their concerns and provide ongoing updates.
Customer Answer
Date: 10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
The person who responded has been misinformed. There has been no attempt to resolve the issue. I have never declined to replace anything related to the solar. This is just not true. The service provider some time ago asked me for my wifi password and I advice that I would have to call Spruce to ensure that this is what is required. He left and I got through to spruce and advised that I can create a guest wifi to accommodate whatever is required. This was in July. Since then no communication from either parties. The customer care team has not been providing me with any updates since. When I call they say that they do not have any update and provided me with the telephone number for their partner. When I called the partner (**********), they advised that they do not have an open orders. Also, if they have attempted to resolve the issue, what are they resolving if they do not yet have the cell kit to install. How is that resolving the issue. It has been a year of no benefit from the system. ***** advised that they have not received any readings. It is important to note again that no one at Spruce have made contact with me. I have been calling and no one has any update to provide me. All I am told is that I should reach out to ***********When I ask to speak with someone above the customer care team, there is no one to speak with. I am just going in circles.

Regards,

Business Response
Date: 11/12/2024
We have brought this issue to the attention of leadership and are seeking clarity on the steps needed to have our service partner address the system issues.
Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

I spoke with ********** who advised that they received the service order, but have not scheduled the visit. They advised to give them ***** hours. I called again a week later and its the same response. I am not sure what the real issue is.

Regards,

Business Response
Date: 11/25/2024
We have reviewed the account and see that our customer has an appointment scheduled for 12/2/24.
Initial Complaint
Date:10/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
---**Subject: Complaint Regarding Unacceptable Uninstallation Fees and Contract Terms**Dear BBB I am writing to formally express my dissatisfaction regarding the recent experience with Spruce Power concerning the uninstallation of my solar panels and the associated costs. On October 15, 2024, I contacted Spruce Power to inquire about the process for temporarily uninstalling my solar panels in order to replace my roof, which will cost approximately $14,000. I was informed that I would have to engage a third party company or preferred vendor for the uninstallation and subsequent reinstallation of the panels. To my surprise, the vendor quoted me a staggering $7,000 for this service, despite the fact that the panels would only need to be removed for about a day. This unexpected expense is burdensome, especially since my original agreement with Level Solar (which was later sold to ********** and then transferred to Spruce Power) stipulated that the cost for removing, storing, and reinstalling the panels would be around $200 to $400. It is concerning that the contract terms established by Level Solar have not been honored by Spruce Power.I believe it is unreasonable for me to incur such a significant additional cost due to the changes made by your company without my knowledge or consent. I expected to maintain the original terms of my agreement, and the current situation is unacceptable.I kindly request a resolution to this matter, including a review of the fees associated with the uninstallation and reinstatement of my solar panels, another solution is that I would like a way out of this agreement. I hope to hear back from you soon with a satisfactory response.Thank you for your attention to this matter.Sincerely, ****** ********* ************
Business Response
Date: 10/23/2024
We value our customers and understand the ******************** hardships they may face. We have reached out directly to address the concerns raised and have provided the necessary information regarding their complaint.
Customer Answer
Date: 10/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint as no action has been taken and no one has reached out to me either via email/phone or mail. Please keep complaint open. Also my intention is not to imply that I am experiencing hardship; rather, I find it troubling that there seems to be a reluctance to grandfather individuals into the contract I previously signed.
I believe this approach may not align with professional standards and ethics. It is important for me to address this matter, as it affects out working relationship. Thank you for your attention to this issue. I look forward to your response.

Regards,

Business Response
Date: 11/11/2024
We contacted our customer on 10/23/24 via the email on file ***************************** and have re-sent the email today.
Customer Answer
Date: 11/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint as no action has been taken and no one has reached out to me either via email/phone or mail. Please keep complaint open. Also my intention is not to imply that I am experiencing hardship; rather, I find it troubling that there seems to be a reluctance to grandfather individuals into the contract I previously signed.
I believe this approach may not align with professional standards and ethics. It is important for me to address this matter, as it affects out working relationship. Thank you for your attention to this issue. I look forward to your response.

see screenshot attached showing no email regarding this complaint has been received by me from Spruce Power.

Regards,

Regards,

Business Response
Date: 11/25/2024
We contacted our customer via the email on file *************************************************** on 10/23/24 and 11/9/24.
Customer Answer
Date: 02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have a complaint regarding the business's claims of having contacted me, which they did not. I would prefer to receive a phone call at ************.

To resolve this issue, I would like them to honor the contract I signed with my initial solar power provider (Level Solar) by temporarily removing the solar panels while I repair my roof. They can charge me the original contract rate of $200.

It seems unfair that they can selectively purchase parts of a contract while not being accountable for the entire agreement.

Alternatively, I would accept the complete removal of the solar panels, considering they have been on my roof for 10 years.

Please reopen this case and help reach a solution. Thank you.

Customer Answer
Date: 02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have a complaint regarding the business's claims of having contacted me, which they did not. I would prefer to receive a phone call at ************.

To resolve this issue, I would like them to honor the contract I signed with my initial solar power provider (Level Solar) by temporarily removing the solar panels while I repair my roof. They can charge me the original contract rate of $200.

It seems unfair that they can selectively purchase parts of a contract while not being accountable for the entire agreement.

Alternatively, I would accept the complete removal of the solar panels, considering they have been on my roof for 10 years.

Please reopen this case and help reach a solution. Thank you.

Business Response
Date: 02/13/2025
We emailed our customer on 11/11/24. May we have the customer confirm the reason for needing the roof replaced?
Customer Answer
Date: 03/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.].

thank you so much for following up with me, roof needs to be replaced as it has gone beyond its useful life and I would like to avoid any leaks or situations that may cause damage to my property.

As mentioned in prior emails, in order to resolve this issue, spruce power can either remove the solar panels and only charge me the fee I agree to with Level Solar at the beginning of the agreement (which was around $200) and later reinstall the panels so we may continue a peaceful business relationship or they can take their panels back and we can call it even as I have held my end of the bargain for the last 10 years.

Thank you for following up and I look forward to the business response.

Regards,

Business Response
Date: 03/17/2025
We would like to thank our customer for their responses. We will email our customer directly with an update.
Customer Answer
Date: 03/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Business emailed me once asking whats has been discussed but did not provide a solution, please keep complaint open until there is a definitive resolution

Regards,

Business Response
Date: 03/24/2025
We have been in communication with our customer and have advised them that their contract and concerns are being thoroughly reviewed. We do not have an update at this time. As soon as we do, we will update the customer directly.
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

The Company has emailed me, but I would like to keep this complaint open until this matter is resolved.

Regards,

Business Response
Date: 04/03/2025
We understand that our customer would like to keep this complaint open. As soon as we have an update, we will reach out to the customer directly.
Customer Answer
Date: 04/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

Keep complaint open

Regards,

Business Response
Date: 04/25/2025
Thank you for contacting Spruce Power regarding the temporary removal and reinstallation of the solar energy system at your property.
Wed like to clarify how your agreement applies to this type of request. Under Section 8.02 of your original agreement with Level Solar, customers were required to hire and pay Level Solar for temporary system removal.
Spruce Power does not provide removal or reinstallation services as part of our business operations. Accordingly, we have waived the original contractual requirement to hire Level Solar (which is no longer in operation) or to seek approval for a contractor. Instead, you may hire a qualified third-party contractor of your choice to complete the work, subject to the technical and safety guidelines outlined in our Temporary System Removal Consent Form.
Additionally, as a courtesy, we will waive the standard $250 fee typically applied when using a contractor outside of our approved network.
Please let us know if youd like to move forward. Were happy to assist with next steps and provide the necessary documentation.
Initial Complaint
Date:10/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spruce power is a solar power electric generator. Instead of buying my electric from PG&E I buy it from them. The program is called "power purchase agreement " they own the solar panels and we just simply buy the electric from them produce by their solar panels. But for more than a year or so, their panel board is broken/not working and they have sent their contractor to fix it, but it was never fix. So ever since they keep on sending us bills based on our previous electric consumption which is not accurate. Also we purchase a new solar power generator to cover our excess electric consumption. But since Spruce is not producing electric, we are also paying PG&E for the power that Spruce suppose to ************, we are paying Spruce and PG&E at the same time. Spruce promised us to fix the problem for more than a year now but nothing happens, hence we are contacting BBB for assistance to resolve this issue. Thank you in advance. Looking forward to hear from you.
Business Response
Date: 10/07/2024
We would like to thank our customer and the ********************** for bringing this matter to our attention. We are in direct communication with our customer and are actively working on reaching a resolution to this issue.
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
in 2020 I purchased a house and took over the lease of the solar panels on the house. Since the beginning I have had issues with this company. The account was in our name, but the old owner was receiving the bills. A year later that was fixed. Now I received a bill in 2023 from *** which I have not got before. I have received a credit from them. I called Spruce Power, and they say my meter isn't reading. I ask to get fixed. Now since June when I noticed that 9 of my panels are cracked, I have been asking for them to be fixed. I do not know how they got cracked. They sent a guy out to look at them and haven't heard anything back from that guy *** **** *** D&M Solar Solutions Lic # *******, C-46. I have called a number of times and have gotten the run around on when my meter and panels will be fixed. I just received a $3264.28 bill from SCE. I'm still trying to pay for last year's bill. I can't do this this company is not living up to their part of the contract we signed. Can You help me Please
Business Response
Date: 10/07/2024
We would like to thank our customer and the ********************** for bringing this issue to our attention. We have contacted our customer to address their concerns and provided updates, including the next steps of the process we will continue to actively work on reaching a resolution to this issue.
Customer Answer
Date: 10/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint. I received an email from Spruce Power and then called to talk with the person in email and never got a call back. So, we are still waiting for our panels to be repaired. I feel they should pay for my electric bill for the last 2 years it's now ******* and the last 3 months of their billing since their panels are not working. I called the electric company and was told they are not getting any information from my meter as far as power supply from panels. All I get is the run around from Spruce Power. I just want my panels fixed I'm tired of having to call, follow up and wait. I want my panels fixed ASAP they have had enough time to get parts. SINCE end of JUNE 2024

[Provide details of why you are not satisfied with this resolution.]

Regards,

***** ********
Business Response
Date: 10/14/2024
We understand the importance of resolving this matter for our customers and are taking the necessary steps to address it. We have dispatched our service providers to replace the meter and are collaborating with our leadership team and service providers on the next steps, which include the panels replacement. Additionally, we have addressed our customers' concerns regarding utility costs and billing concerns.
Business Response
Date: 11/26/2024
We have reviewed the account and apologize for any frustration our customer has experienced. We have requested that billing be stopped until the system issues are fully resolved. Additionally, we have requested an update on the system issues. As soon as I have an update, we will reach out directly to our customer.
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Solar Demand and contact documents will not be provided to the *************** Holder now of title
Business Response
Date: 10/11/2024
If this property has entered foreclosure, the complainant will need to provide the relevant foreclosure documents. We kindly request that the complainant contact us via phone to gain a comprehensive understanding of the process.
Customer Answer
Date: 10/18/2024
Better Business Bureau:
10/18/24 - Foreclosure Deed and Copy of their Solar Documents were provided, and demand was requested, they keep denying the request, these is their delay tactic to bill the new owner (Bank) more money by delaying the payoff statement, all documents were provided to them to proof the Legal Transfer of Title by Bank Foreclosure
From: ********, ***
Sent: Friday, August 23, 2024 8:16 AM
To: Support <********************************************************************************************************<mailto:********************************************************************************************************>>
Cc: **************************************************<mailto:**************************************************>;SLMB Curative Mail <*******************************************************************************<mailto:*******************************************************************************>>
Subject: FOLLOW UP ON RE: [Spruce Power] Re: Thank you for contacting Spruce Power! Re: ********, *** - OUR FILE 240358907-CA - CLIENT ****** ***
Importance: High
Hello Kechi,
Following up on our request of August 1, 2024: please advise
(cc) Client Agent ********** *****
Reference:
****************************************
Borrower: ***** and ***** ******* Foreclosed
Attached documents are:
1. UCC Lien with Tredegar Solar Fund I, LLC referencing #******** / *************** / TG0028219
2. Independent Solar Producer Contact With Clean Power Finance /Tredegar Solar Fund ******
3. Foreclosure Deed
Solar Request of:
Your Company holds a solar UCC Lien/Contact on this property, this property has been foreclosed on by the Institutional Lender, we need to obtain for our client/New Owner from you the following information/documents.
Information documents needed:
1. Copy of the unrecorded Agreement you hold with the foreclosed owner/borrower, we need to supply this to the new Institutional Lender/owner.
2. If lease, amount of current monthly lease payments .
3. If there are current unpaid outstanding fees, is the current Institutional Lender responsible, if yes we will need a demand statement for said fees/charges.
4. Amount of Buy-out option (if available) if Institutional Lender (or) buyer (when found) decides to opt to buy-out.
5. Provide Lease Assumption package/information, if lease is assumable to new buyer.
Other information needed:
1. If the Institutional lender (or) future buyer wants the solar panels removed, will you remove them?
2. If removal is requested, is there a cost associated to remove?
3. If removed, will any damage to home/roof be repaired? And if yes, will there be a cost associated?
4. If current panels have damage, do you repair? And if yes, are there fees/charges associated with this repair?
Thank you for your time and assistance in this matter.
Thank You,
*** ********
Title Curator, Title Curative
E: ********************************************<mailto:********************************************>
O: ************ | M: ************
**********************************************;

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business Response
Date: 10/24/2024
Buyout Options:

Within the next 2-4 business days, a Buyout Quote will be sent to the email provided to the BBB (********************************************).
The Buyout Quote will present two options. We ask that the complainant specify in the response whether they wish to Prepay for the system or proceed with the Buyout. We ask that the complainant reply directly to the email from which the Buyout Quote is sent, as it will come from our Asset Disposition Team, who will assist throughout the process.
This email will also include all necessary requirements and steps for completing the buyout.
Once we receive all requested information, the next step will be for the complainant to receive a Demand letter, which will contain wiring instructions for the payment. After payment is received, we will provide Termination Documents along with a Bill of Sale.

Account Details:
This is a Power Purchase Agreement (PPA), not a lease account. The contract is attached for your reference.
There are no fixed monthly payments for a PPA; billing is based on the actual production of the system.
The current unpaid balance is $9,552.78. While the current lender is responsible, the determination of whether payment is required will be made by our Asset Disposition Team after further review.
The buyout amount will be included in the 'BUYOUT EMAIL' you will receive within 2-4 business days.
Lease assumption information is only provided in the event of a home sale transfer. Please clarify if you are requesting a complete buyout of the system or a transfer to a new owner.

System Removal:
Spruce may remove the panels only after the completion of the 20-year term. Requests for removal prior to this term will not be accepted.
If removal occurs at the end of the 20-year term, Spruce will restore the roof area to a waterproof condition within three inches of the mounting penetrations at no cost to the homeowner.
If there is existing damage to the panels affecting the system's overall performance, repairs will be made at no cost; however, these repairs must be completed before the system is bought out. Once the system is bought out, Spruce will no longer maintain it.
Please note that points 1-3 apply in the event of a transfer of ownership. If the system is bought out, Spruce will no longer be involved with the system, including repairs and removals.

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