Business ProfileforAmerican Blinds

I placed an order with American Blinds on February 10, 2024 for composite shutters. I contacted a design consultant for measuring guidance, followed the instructions provided through the website, and even found videos online for the brand of shutters that I planned to order. The shutters arrived three months later on April 19 and April 22. I went to install the shutters and they are not wide enough or tall enough to be able to install. This surprised me given how meticulous I had been with the measurement instructions. I returned to the website to see where I had gone wrong and followed the instructions again which resulted in the same measurements. I called customer service and was informed that I misunderstood how the manufacturer would add width and length to the measurements even though I had worked with their own team for measurement guidance. The representative then instructed me to install my shades on the ground and take pictures. When I asked how those pictures would be used she stated they would be sent to the manufacturer who would decide to replace the shutters with the same measurements which is not going to solve anything since those are incorrect. She then reiterated that my only option was to install the shutters (on the floor) and send a picture BY THE END OF THE DAY since they had shipped in February. I then had to explain they had only arrived a day before (April 22). I like the quality of the shutters and until now my experience with customer service has been positive. I’m frustrated with this company for offering incorrect measuring assistance and then not offering to right the problem and find a solution for the customer.