Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased wood shutters for several windows in my home from American Blinds and received the order approximately 2 months ago. One of the shutters was installed in my son's room. My son is autistic and he went to open one of the shutters and the slate broke at the connection point. Considering that these are solid wood shutters, I would not expect that the ****** would break that easily. I called American Blinds and was told that since this was a human error (?) and because the supply chain has been disrupted by the ongoing tariff situation, nothing could be done and I would need to replace the whole shutter (??). I paid almost a thousand dollars for this shutter and now I'm being told to replace it? As I was arguing that nothing can rule this as a human error since a child cannot or should not be able to break a wood louvre, the call was disconnected. I find this statement that this was human error ridiculous and clearly an indication of American Blinds not standing behind their products. I am looking to simply get a replacement ****** so that shutters can be restored to their new state.

  Business Response

  Date: 05/02/2025

  Hi Navaid, 
  
  Thank you for taking the time to contact us and share your recent experience with our Customer Service team. I am so sorry to hear that one of the louvers in your son's room broke and that you've been unable to receive a replacement! I would love to look into this further. 
  
  I am emailing you from ************************************* for a faster response time. Please be sure to check your spam and junk folder if you do not receive the email. 
  
  I look forward to your reply. 
  
  Kind regards, 
  **** C | *********** Specialist 
  ******************************

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I am very pleased by the extra effort made by the company to understand my concern and their response which is what I was initially hoping for.  My original complaint may be amended with this resolution note and/or my complaint may be removed in accordance with BBB policies.

  Navaid

  
  
  
   

  
  

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2025, I ordered nine (9) sets of Cordless 2-inch Faux Wood Blinds for a total of $1,033.46. The order number is ********.On April 7, 2025, I checked the tracking status at 10:00 AM, and it indicated that the package was en route. However, when I followed up later, the status changed to say that it was being returned to the shipper. As we are a union office, we cannot accept deliveries from *****, so I assume the driver did not attempt to deliver the package. However, we were not given the opportunity to sign for a refusal of delivery.We have been charged and paid for this order, but we have never received the blinds.We have called, provided our name, contact number, and order number, and sent several emails, but we have yet to receive any response.

  Business Response

  Date: 04/25/2025

  Hi *****, 

  Thank you for taking the time to reach out and share your recent experience! I am so sorry to hear you haven't received your recent order and that you have been experiencing issues in contacting us. I would love to look into this further! 

  I am emailing you from ************************************* for a faster response time to help resolve this for you. If you don't receive the email, please be sure to check your spam and junk folder. 

  I look forward to your reply. 

  Kind regards, 

  **** C | *********** Specialist 

  ******************************

   

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed my order 12/2/2024 and received it over a month later, January 8, 2025.
  When I received the order - the color is clearly a butter color and not white. They sent a picture of the blinds to the manufacturer and they placed a white blind next to my order and said they shipped the correct color. I contact American Blinds three times by phone and two times by email. No resolution was offered to me other than I should have ordered a swatch. I can't use the blinds and I am over $200 lost. The website does not have a return policy - so I was not aware. Why would I need a swatch when the color says white and the image is white. Only offer made was 20% of a new order. I would like a refund or exchange, but was declined. I do not recommend this company, at all!

  Business Response

  Date: 01/16/2025

  Hi Karen,
  
  Thank you for taking
  the time to share your experience with the blinds you recently purchased. I can
  imagine this is frustrating and I would love to look into this further.
  
  I am emailing you at
  the email provided in your order from [email protected] for a
  quicker response time. If you do not see the email in your inbox, please check
  your junk and spam folders.
  
  Kind regards,
  Diana C | Social
  Care Specialist
  www.AmericanBlinds.com

• Initial Complaint

  Date:11/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial Order placed 7/9/24 Confirmation # ******** Items received 7/22/24 One item was not in working condition.Requested replacement 7/23/24 Order # ******** Replacement Decorative Roller *********** of malfuncioning blind requested 8/7/******** sent 8/7/24.Customer requested follow-up 8/27/24. No response.Customer requested follow-up 9/9/24. No ************** call with customer service 9/9/24. I was told customer service would get back to me after talking to the factory, and they did ********* call with customer service 10/3/24. I was told customer service would get back to me after talking to the factory, and they did not.11/11/24, customer service stated that the production facility had never received my video. Video was resent. I was told that I would receive an email for a new motor for the blind later n the day. Nothing was received.

  Business Response

  Date: 11/21/2024

  Hi ****,

  I am so sorry to hear of the issue with your shade, and for the trouble in getting answers from our Customer Service team! This is certainly not the experience we want for our customers, and we appreciate you providing this feedback to us in our quest to continuously improve!

  From the order notes, I can see that ******* from our Customer Service team is currently addressing your concerns, and after the troubleshooting was attempted, she has asked our manufacturer to remake the shade for you. Please do let us know if there are any further questions and we will be happy to help, at ***************************************************************

  - ******* L, ************************** Social Care

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeking a refund for blinds that I purchased, order #: ******** on 9/18/2024. I was looking for wooden blinds. When I looked online and did a search for wooden blinds I was led to their product page. I then clicked on the filter for MATERIAL > WOODEN and was directed to the product page. Under the impression that this filter was accurate, I ordered blinds only to receive aluminum blinks vs. wooden ones. This is not what I ordered and feel like I was misled twice. I contacted the vendor to see if there were any options that could be offered and came up short. Can you please assist?

  Business Response

  Date: 10/09/2024

  Hello ***, 

  Thank you for reaching out and bringing this to our attention. I am sorry to hear that the blinds were not the material you expected. I am happy to look into this for you.
  
  I have sent you an email from ************************************** If you do not see it in your inbox, please check your junk and spam folders.  I look forward to your ************************************************ Specialist
  ******************************

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  They stated that they have sent me an email with an explanation. I did not receive any email, in my inbox or my junk mail. They will have to send me the email again and make sure they have the right address. The email address they said to expect their response from shows to be an invalid email address. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  *** *****

  
  
   

  
  

  Business Response

  Date: 10/14/2024

  Hello,
  
  I am sorry to hear that you did not receive the email sent on 10/09. 
  
  Here is a copy of that email: 
  
  Hello ***, 
  
  I am reaching out regarding your recent complaint filed with the BBB. 
  
  I am sorry to hear that the blinds were not what you expected. I would love to look into this further. 
  
  I attempted to follow the search path you provided in your complaint but it did not bring up the purchased product on our website. While on the product page, I did see that the first sentence reads, 
  
  Strong, long-lasting .008 gauge aluminum with 2 slats for better, beautiful views.
  This notes that these are aluminum binds. Using your email address, I was unable to locate a sample order prior to your order being placed. Did you order samples of the product selected?
  
  As a one-time courtesy, I am happy to apply the value of your original order towards the cost of a real wood blind product. The first step in this process would be sending samples. Would you like for me to send a packet of dark wood blind samples?
  
  I look forward to your reply. 
  
  Ava 
  
  ******************************
  
  Feel free to respond via the BBB or email be back at ************************************** I am here to ************************************** Specialist
  ******************************

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 sets of blinds June 29th with the latest estimated delivery being August 6th By August 1st I had only received 2 of the 6 sets of blinds with the remaining estimated August 22nd. There was no communication on these delays whatsoever. I called and received a call back 3 hours later and did receive a $40 credit back. Today is August 22nd, and I called again after seeing my estimated delivery date has been pushed back again to September 4th. The company would not credit me any further and could not tell me if I would finally receive my blinds on that date. If I would have known it was going to take over 2 months to get these blinds I would have gone elsewhere! Avoid at all costs!

  Business Response

  Date: 08/23/2024

  Hello *****, 

  Thank you for reaching out and bringing this to our attention. I am so sorry to hear that the Bali LightBlocker 1/2 Inch Mini Blinds are taking longer than expected to complete production. I can imagine that this is frustrating and I apologize for any inconvenience this has caused you. 
  
  I spoke to the factory who advised that there was a backorder on the lift mechanism causing the delay. The parts have been received and the blinds are now in production and estimated to ship on 08/27/24. Once the items ship, you will receive an email with tracking information.
  
  As a one-time courtesy, I have processed a $20 partial refund credit for the delay in production. Please allow 3-5 business days for the funds to show back in your account. 
  
  If for any reason they do not ship on the 27th/28th, please email me at ************************************* and I will look into this further.
  
  If you have any additional questions, please let me know. I am here to help.
  
  Ava | *********** Specialist

  
  
  

• Initial Complaint

  Date:08/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 sets of inside mounting blinds on June 15, 2024 - Transaction ID - ******** The blinds are of varying lengths, but all of the windows are standard lengths. All of the blinds I ordered ended up being 1 inch longer in width than what I ordered. For example the most common blind width I ordered was 36 inches wide. However, all of the blinds of that size ended up measuring 37 inches instead. As a result none of the blinds fit my windows and have no use.I reached out to the company via phone on June 27, 2024 and a representative had me take photos of the measurements and provide them to them by email to show their manufacturing team as proof. I did as requested but did not hear back from anyone. I called them again 2 days later on the 29th and was assured the photos had been provided to the manufacturer but no response had been provided yet. No response again, 7 days later on July 3, 2024 I called back and the gentlemen apologized and told me her had still not heard back from the manufacturer, but based on the photos he would issue a remake of my entire order at no cost. He also told me there was no need to send back the blinds I already had received.I received the new order of 12 inside mounting blinds on July 16, 2024 - Transaction ID - ******** I opened the blinds right away and to my dismay, all 12 of the blinds were EXACTLY 1 inch too long. The new order appeared to be identical to the first order. I called the next day of July 17th and was asked the same as above, to send individual photos with measurements of all 12 blinds. I did as requested. The new agent did confirm on July 21st they sent the photos to the manufacturer. She checked in two times to let me know she had not heard anything back. Finally on July 29th I got a response stating the manufacturer confirmed the measurements were correct and that there was no further action to be taken. I requested for a manger to contact me right away and still have heard nothing further as of now

  Business Response

  Date: 08/19/2024

  Hello ********, 

  Thank you for taking the time to bring this to our attention. I am sorry to hear that you have been unable to complete your window covering project. I would love to take ownership and look into this further. 

  I have sent an email from ************************************* for a faster response time. If you do not see the email in your inbox, please check your junk and spam folders. 
  
  I look forward to hearing back from you ******************************* Specialist
  

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received blinds damaged and the reported to American Blinds within time posted on website, called 4 times in a10 day period to get help and every time we are told they have a IT problems and cant do anything about it. The Last time I called I ask the lady that at this point is there anything I can do sense they have my money and I got bad blinds and she said NO.

  Business Response

  Date: 06/21/2024

  Thank you so much for reaching out to us about your order. I'm so sorry to hear that this remake couldn't be taken care of during your first call due to this issue, and that your order arrived this way. We definitely want to get you the corrected order, and I have checked on your order and see that the remake issue was resolved yesterday and our team reached out to update you of this to your email. I do want to make sure this is resolved without further delay so I have emailed you as well to assist with the replacement, and look forward to hearing back from you very soon. 

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with American Blinds on February 10, 2024 for composite shutters. I contacted a design consultant for measuring guidance, followed the instructions provided through the website, and even found videos online for the brand of shutters that I planned to order.
  
  The shutters arrived three months later on April 19 and April 22. I went to install the shutters and they are not wide enough or tall enough to be able to install. This surprised me given how meticulous I had been with the measurement instructions. I returned to the website to see where I had gone wrong and followed the instructions again which resulted in the same measurements. I called customer service and was informed that I misunderstood how the manufacturer would add width and length to the measurements even though I had worked with their own team for measurement guidance.
  
  The representative then instructed me to install my shades on the ground and take pictures. When I asked how those pictures would be used she stated they would be sent to the manufacturer who would decide to replace the shutters with the same measurements which is not going to solve anything since those are incorrect. She then reiterated that my only option was to install the shutters (on the floor) and send a picture BY THE END OF THE DAY since they had shipped in February. I then had to explain they had only arrived a day before (April 22).
  
  I like the quality of the shutters and until now my experience with customer service has been positive. I’m frustrated with this company for offering incorrect measuring assistance and then not offering to right the problem and find a solution for the customer.

  Business Response

  Date: 05/20/2024

  Thank you so much for reaching out to let us know about this. I'm so sorry to hear that your shutters are not fitting. I really would like to see how we can help, and I have emailed you now to get a few additional details about your order. I look forward to hearing back from you very soon! 

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmation: #******** Ordered March 3, 2024, confirmed March 4, 2024, at which time it was marked "in production" , no cancellation allowed once in production.On 3/19/24 I had not received shipping confirmation (estimated to ship 3/15/24), checked order status and it shows July 22, 2024, OVER 4 MONTHS LATER than estimated.I contacted American Blinds to REQUEST CANCELLATION of this order, and they refused since order is "in production". Then she said "disregard" the July 22 date, change ship date to March 27 which is still 12 days later than original estimate. They will not guarantee this ship date instead of the July 22 date they currently still show. I proposed returning the order after receipt if they will not cancel now, but policy is no returns accepted. All they will offer is 15 percent off price, which is not acceptable as it does not guarantee receipt of blinds during the original order terms. All I want is to cancel this order and get something faster elsewhere.They breached their terms and will not accept responsibility but instead are passing this burden along to the consumer. SINCE THEY WILL NOT KEEP THEIR ORIGINAL CONTRACT TERMS, JUST CANCEL ORDER AND REFUND PLEASE.Riviera 1/2 Inch Mini Blinds Riviera 1/2 Inch Mini Blinds Estimated Ship Date:Mar 15, 2024 Estimated Delivery Date:Mar 22, 2024 - Mar 29, 2024 Quantity: 1 Width: 38 3/4 Height: 44 1/2 Color:Unit Price: $234.99

  Business Response

  Date: 03/20/2024

  Hello,
  
  I am so sorry to hear that the blinds did not ship when expected. I would love to look into this for you.
  
  I have sent you and email from ************************************* to further assist. If you do not see the email in your inbox, please check your junk and spam folders. 
  
  I look forward to speaking with you soon. 
  
  *******
  
  ******* N | *********** Specialist

  Customer Answer

  Date: 03/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.