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Business Profile

Window Coverings

American Blinds
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.52

Average of 89 Customer Reviews

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Review Details

  • T. G.

    Date: 05/16/2025

    T. G.

    Date: 05/16/2025

    What originally began as a very good review of this company has come to this. In Feb 2025 I ordered the Classic Cordless Blackout Cellular Shades with 1X1 blackout strips. While a little delayed over the time frame quoted, it was not a delay worth noting. But the shades arrived without the blackout strips. A week past the delivery, I called to get the strips thinking perhaps I had left that off of the order. It was not my mistake and shortly after my call I received an email that a new order for the strips was processed. I waited quite a while for that shipment, but I proceeded to install the blinds assuming the strips would arrive shortly. When they arrived, they were the wrong size, so I called again. And I waited. And waited. I called again when they had not arrived a month later to check status. They gave me the original order of the wrong size as delivery confirmation. I explained those were wrong and was told the request would be resubmitted. After a week with no email I phoned again to be told that the size I ordered does not exist. It is now past the ******************************************* to destroy the blinds and refund me. I just want what they sold, but that doesnt exist anymore. But it is still an option to buy on their site. I spent much time and effort with removal of of coverings to install these, so they will not be destroyed. I will find another way to make it right. I would caution to not expect this company to actually fulfill orders as made and then stretch out telling you until it is too late. There are way too many options for blinds out there, so I would suggest to use those instead.

    American Blinds

    Date: 05/23/2025

    Hi ****, thank you for taking a moment to leave your feedback and experience with your recent order. I am so sorry to hear you didn't received your blackout light blocker strips with your shade and that the size received afterwards wasn't what was originally requested. We would love to look into this further. Please email us at ************************************* at your convenience. We hope to hear from you soon!

    T. G.

    Date: 05/27/2025

    Im not sure what more there is to look into. I already spent quite a long time on the phone multiple times to get the item as ordered to be told on the third call that what your company sells on line does not exist. The first two times I waited ample time for get the black out strips as ordered because I was not told that they did not exist, so the satisfaction guarantee time conveniently expired. I trusted that when I was told (twice) that the correct item would be sent, so I went ahead and put in much effort prepping, painting, and hanging what I had while I waited for the third time to get the blackout strips in the size I had ordered. After all of that, I am told that the item you list on the web site does not actually exist and that my only course of action is to destroy the pieces I do have leaving all of the work that I did an months that I waited for naught. I am glad that I started with a small order to try the product first and will find a company that can deliver what they sell for the other 20 windows I want to change out.

    American Blinds

    Date: 06/02/2025

    Hi ****, it looks like you were able to connect with ******** on our *********** team last week to find a resolution for your order! If we can be of any additional help, please email us at ************************************* for assistance.

  • Peggy Sue M

    Date: 02/13/2025

    Peggy Sue M

    Date: 02/13/2025

    They do their job! Delivery was quick, ordering was simple. Thank you

    American Blinds

    Date: 02/18/2025

    Thank you so much for the positive feedback! We are so happy to hear that you had such a great experience with us! We hope to work with you again soon!

  • Nancy B

    Date: 11/29/2024

    Nancy B

    Date: 11/29/2024

    Terrific phone customer service. The blinds aren't cheap, but you get what you pay for! They are sturdy and look lovely in my patio. Highly recommend this company.

    American Blinds

    Date: 12/04/2024

    Great to hear you're happy with your purchase, Nancy!

  • Jan H

    Date: 11/18/2024

    Jan H

    Date: 11/18/2024

    Always great customer service with American Blinds! I don’t shop anywhere else for blinds

    American Blinds

    Date: 11/19/2024

    Thank you so much for the wonderful feedback! We are so happy to hear that you had a great experience with us. We hope to work with you again soon!

  • Larry s

    Date: 11/05/2024

    Larry s

    Date: 11/05/2024

    Nov.5 2024
    Larry S.
    Do not order from American blind! They take no responsibility for there product will not refund your money and blame the customer. My problem was not the fit or the color it was the missing tie downs for extior shades.The instructions show them are bungee type which would work well except they didn't send them. When I called customer service I am told there are not available for my shades. So they sent some useless plastic clip and send sorry . So that's $800.00 shade blowing like a sail. Thanks for nothing .

    American Blinds

    Date: 11/08/2024

    Thank you so much for reaching out to let us know about your experience. I'm so sorry you did not receive what you had expected. I do see for this product and the way it was ordered that it arrived without hold downs, but I do see that you have been contacted by a member of our management team now who has assisted you now. For any future orders, we do want to make sure you get exactly what you need, and we recommend giving our Design team a call with any questions before ordering so we can assist you with selecting the best option for your windows. We hope to work with you again soon!

  • Barb S

    Date: 08/20/2024

    Barb S

    Date: 08/20/2024

    Perfect!!!! Room darkening blind fits and works great!! I love the color too!

    American Blinds

    Date: 08/22/2024

    Glad to hear everything looks and fits as expected for you, Barb! Thanks for letting us know!

  • Bob D

    Date: 06/10/2024

    Bob D

    Date: 06/10/2024

    I ordered a blind that was not what was as advertised on the website. It came with 70% frame molding and a small blind to insert inside. My window already has frame molding. CSR was surprised that the item was offered with a frame molding.
    American Blinds offered a remake with only inside track, great solution.
    Now they advise the product is delayed and will be delayed 45 days,
    I just want a darn blind, and not willing to wait another 45 days.
    I want a refund. Told that's impossible, they do not offer refunds.
    Ask to speak to a supervisor, told that's 4-5 day delay - that's just silly.
    I want a refund.
    It would have been faster for me to run to a local retailer. Why bother using online if it's more trouble than going out to the store?
    I would avoid buying from AB; you're not saving time!

    American Blinds

    Date: 06/12/2024

    I am so sorry to hear that your recent shopping experience with us has left you disappointed. This is never what we want for our customers and I apologize. I would love to look into this further. Please send me an email with your order number and email address to [email protected]. I am happy to help.

  • Wendy C

    Date: 06/09/2024

    Wendy C

    Date: 06/09/2024

    The color was a lot lighter than anticipated., but quality was good.

    American Blinds

    Date: 06/12/2024

    I am sorry to hear the color is not what you expected. Please note that we offer up to 10 free samples before placing an order. Samples can be ordered online or over the phone with a member of our Design Team at no additional cost. I am happy to hear that you are enjoying the overall quality and I appreciate you for sharing your candid feedback!

  • Caroline B

    Date: 05/18/2024

    Caroline B

    Date: 05/18/2024

    Have ordered 4 inside hang shades for our porch and all were perfect. Perfect fit, easy to hang, look nice and do their job! Customer service even replaced cord that WE had messed up when we unpackaged it. Good company....highly recommend.

    American Blinds

    Date: 05/24/2024

    Thank you so much for your feedback. We're so thrilled to hear everything was a perfect fit. Please let us know if there's anything else we can do for you - we're always here to help!

  • John P

    Date: 03/18/2024

    John P

    Date: 03/18/2024

    Excellent. Very good product and outstanding customer service. I highly recommend!

    American Blinds

    Date: 03/24/2024

    Thank you so much for taking a moment to review us! We look forward to serving you again in the future!

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