Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a roller shade where the clutch has broken. Ive contacted customer service 3 times. One call, the agent gave me a parts website with no particular part to order. . Another agent gave me the name and number of the shade maker who only said they couldn't sell me the clutch, but call Blinds.com and ask for a supervisor, and they could provide one. I called again today and was told NO I would need to order a new shade, they wouldn't sell me the proprietary part because it was over 3 yrs old. I would have to discard the shade and order new- of course the color is discontinued and i have an entire room of these shades. I need a new clutch for my shade - this is a ridiculous level of customer service.- i just need someone to sell me a clutch or two since this is obviously a problem

  Business Response

  Date: 01/09/2025

  Hi ****,
  
  I'm sorry to hear that one of your clutches have broken and for the experience you've had trying to resolve the issue.
  
  While you are outside of our standard 3 year warranty where we are able to send parts, I am working with a member of management to see what options we have to get this resolved for you. They will be following up with you via email before the end of the day today.
  
  Keep a look out for an email from *********************************** If you don't see the reply in your inbox,please be sure to check your spam and junk folder.
  
  Best,
  **** C | *********** Specialist
  www.Blinds.com

  Customer Answer

  Date: 01/09/2025

  I am not asking for a warranty claim, I am asking blinds.com to sell me the clutch for the roller shade they sold me. They warranty it for 3 years, i understand that I am outside of warranty, however they expect me to dispose of a room full of their product because they  tell me i have to order new complete replacements- because they don't make the color anymore--- all because they will not sell me the part, the same part they would send me if it were under 3 years old.  I want to buy the part so that my shade will open

  Business Response

  Date: 03/14/2025

  Hi ****, 
  
  Thank you for reaching out! 
  
  I apologize if you haven't received the replacement parts that were ordered and shipped out! The ***** tracking for the package indicates the clutches were delivered on 1/17/2025 and 2/8/2025. 
  
  If you did not receive them, please reply to the email our management team has been working with you on to confirm the shipping information for the part and we will be more than happy to look into this for you. 
  
  Kind regards, 
  **** C | *********** Specialist 
  www.Blinds.com 

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my blinds 11/29/2024. I received an email 12/12/2024 saying my shipment is on the way with a checking number from UPS. The tracking number says the shipper created the label on 12/11/2024 at 5:58Pm and UPS has not received the package yet. This is still the latest update from the UPS site , tracking number ******************. I have called 12/26/2024 to get and update , i was told the blinds are not being made by they , but by a 3rd part company in Mexico. The 3rd party company was contacted and was told that no one is working at the factory right now. I contacted blinds.com again on 12/31/2024, I was told the same thing. But this time the rep said he would follow up with me by 1/3/2024 by email. I did not receive any emails, I called 1/5/2024 and was told there is nothing they can do at this point. I requested that the order be canceled since they cant provide any update on the product that i ordered and have not received yet. She stated that they can not do that. i explained i have not received the product that i have paid for. I ended the call, filed a dispute with my credit card and also reporting this to the BBB.

  Business Response

  Date: 01/06/2025

  Hi Raymond,
  
  Thank you for taking the time to let us know about your experience.
  
  I am sorry to hear the shades that were ordered haven't arrived yet. I can imagine how concerning and frustrating this must be. I would love to help.
  
  Looking at your order, it looks like you've called in a few times to get more information and we were unable to get the information due to the manufacturer being on holiday at the end of year. Luckily, it looks like we got an update from them today and this was relayed to you by the rep you spoke with on 1/5/2025. They confirmed that your order is going through customs and they are expecting the tracking to start reflecting movement in the next day.
  
  This being said, I understand where you are coming from and we are providing feedback to the manufacturer for your order to improve this process going forward. While we are unable to cancel the product since it was custom made to your measurements and it has shipped out, I would be more than happy to provide a full refund for your order.
  
  This means you will still receive the product and you are welcome to keep, donate, or discard them; however, the warranty will be voided since the refund has been processed.
  
  You will receive the full credit of $124.40 back to your original form of payment in the next 3-5 business days, with a confirmation email coming from us in 1-2 business days.
  
  If we can be of any further assistance, please don't hesitate to email [email protected] or give us a call at 1-800-505-1905.
  
  Sincerely,
  Diana C | Social Care Specialist
  www.Blinds.com

  Customer Answer

  Date: 01/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I purchased approximately $1,700 worth of blinds from Blinds.com for our new house. Despite paying extra for professional measurement and ordering the recommended blinds for each window, the installation process has been an ongoing nightmare. As of January 2025, an installer has been to my home five times, and each visit has revealed issues caused by Blinds.com sending the wrong items. The installer has repeatedly sent detailed notes to Blinds.com specifying the correct hardware or replacement blinds, but the problems persist. Every time I contact customer service, I am required to send photos of the problematic parts. Although they assure me they understand what is needed, they repeatedly send the wrong parts. This has caused significant inconvenience for my family, particularly because we have been left without blinds in our youngest child’s bedroom for months. Today, at the installer’s suggestion, I requested an entirely new set of blinds for that room, as Blinds.com seems incapable of resolving the issue. However, this request was denied. Given the repeated failures, I requested a refund for my entire order. I have already lost four full workdays, waiting eight hours each time for installers who ultimately could not complete the job due to errors by Blinds.com. My refund request was also denied. When I asked to escalate the issue to a manager, I was told that the callback timeframe could take a week or more. This situation is unacceptable. I am requesting your assistance in resolving this matter and securing a refund for a service that has been grossly mishandled.

  Business Response

  Date: 01/03/2025

  Hi Michael,
  
  Thank you for reaching out and bringing this to our attention. I am so sorry to hear that your installation hasn't been able to be completed for your home! I can imagine how frustrating of an experience this has been for you and your family.
  
  Because of the issues you have experienced, I have passed your information along to a member of management to review and get in contact with you. You should have an email from [email protected] in your inbox shortly.
  
  Please be sure to check your spam and junk folder if you don't see the response.
  
  Best,
  Lynn C | Social Care Specialist
  www.Blinds.com

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had measurement and install through blinds.com. After the installation, I noticed that several of the shades had almost 1.5" -2" gaps on both sides of the shade to the wall. I called customer service immediately and stated the problem. I said that 3 of the shades were a different type and did not have that problem. The customer service *** said that they could exchange the shades but I would have to pay the difference. She then said the amount for the exchange but that amount was as if I was purchasing the shades again with out any promotion. Since they always have a promotion, I feel like this was not fair. I asked to speak to a manager about the matter and she said that she couldn't connect me to anyone. After further discussion she said that she forward my complaint and someone would contact me but its been over 1 week and no one has reached out to me. I am willing to exchange and pay the difference but with the same promotion I had gotten. They have a surefit and satisfaction guarantee but it is impossible to reach someone.

  Business Response

  Date: 12/26/2024

  Hi ******,
  
  Thank you for bringing your experience to our attention! I'm sorry to hear you haven't received any contact from our Customer ****************** Team and that you have some concerns regarding the products received. I would love to help!
  
  I have passed along your information to a member of management to further address and help resolve the concerns you have with your window coverings.
  
  Keep an eye out for an email from ********************************** before the end of the day today for assistance. Be sure to check your spam and junk folder, if you don't see it in your inbox.
  
  Sincerely,
  **** C | *********** Specialist
  www.Blinds.com
  

  Customer Answer

  Date: 12/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Blinds.com I placed an order with Blinds.com on November 4, 2024, for $2,350.48, and the process has been nothing but frustrating.The issues began with the contractor sent to measure my windows. He used confusing naming conventions, making it difficult to identify which windows were which. When my wife asked him to clarify or change the descriptions, he replied, Its automatic, we use an app. Later, when placing my order with a design consultant, I struggled to match the names to the correct windows. While the consultant eventually helped, this added unnecessary complexity. Multiple people, including the contractors supervisor, assured me the naming would not cause issuesbut it ****** took over a month for the blinds to arrive. Scheduling installation was another ordeal. The contractor called us only once, and despite multiple attempts to return the call, we received no response for a week. Additionally, the installation times provided by Blinds.com were meaningless, as the contractor did not honor them.On installation day, the problems worsened. Two blinds were broken, one was missing hardware, and one window was completely left out of the orderdespite being discussed with the design consultant. Furthermore, the consultant switched two windows, leading to incorrect coverings being ordered.Resolving these issues required an hour and a half with customer service, during which they blamed me for the reversed window coverings. I now have to reorder replacement coverings, order for the missing window, wait another month, and endure another measurement visitall due to errors caused by Blinds.com.This process has wasted significant time and caused undue stress. I believe I am entitled to compensation for the inconvenience and poor service Ive experienced.

  Business Response

  Date: 12/20/2024

  Hi ***********, 

  Thank you for reaching out and bringing this to our attention. I am sorry to hear that your window covering project is not complete and that there were issues with your original measure experience. I can imagine this is frustrating and I would love to look into this further.
  
  I am emailing you from ************************************* for a quicker response time. If you do not see the email in your inbox, please check your junk and spam folders.
  
  I look forward to your reply.
  
  Kind regards,
  ***** C | *********** Specialist
  www.Blinds.com

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 
  

  In addition, I need assistance with the following unresolved concerns:
  Installation of Replacement Blinds:
  Could you confirm that the installers will return to install the replacement blinds without charging an additional installation fee?
  Design ************************* design consultant mistakenly switched the window treatments for two windows. One window was supposed to have roller shades, while the other was to have faux blinds. This mix-up appears to have resulted from the contractors poor labeling during the measurement process.
  Additionally, the design consultant failed to order blinds for one of the windows. The measurements were provided by the Home Depot contractor and I confirmed my intent to include this window, but I was recently informed that I would need to pay over $400 to have it included. This was not made clear at the time of payment, and I believed my initial estimate covered all windows.
  I have attempted to resolve these issues through customer service but have not received a satisfactory resolution. I would appreciate it if you could escalate this matter and let me know how you plan to proceed.

  
  Regards,
  
  ***** farmer 
   

  
  

  Business Response

  Date: 12/31/2024

  Hi ***********, 

  I'm sorry to hear you didn't receive my previous email! If you didn't receive the response in your inbox, please be sure to check your spam and junk folder. Here is the email previously sent:

  "Hi ***********, 
  
  Thank you for the information! I'm glad we're able to get this resolved for you!  
  
  I processed the remake to match the style of the one you received for J1 Bonus to the G1 BonusSi for the Solar roller shade with the proper dimensions for that window. The replacement shade has an estimated ship date of 1/9/2025. You should also have a confirmation email with the details in your inbox for reference.
  
  Here are the links to two products that would be available at the full width of 107 1/2 with a three on one headrail needed for the Living Room: 
  - ****************************************************************************************************************
  - ******************************************************************************************************************
  
  The similar color samples were also submitted with your remake. With the holidays, there is a bit of a delay with shipping; however, this should be delivered to you within the next 10 business days at the most. 
  
  Once we confirm the product and color you are wanting, I can build out quotes for you to review and make your selection. From there, you will be able to place the order through the link. 
  
  I've included the installation for all of the products you are receiving in the remake order. This means the two you already have, the solar shade we processed for the G1 BonusSi, and the living room window can all be installed at the same time. 
  
  Let me know if you have any questions while we wait for the remake.
  
  I hope you have a great week and Holidays ahead!
  
  Kind regards,"

  Personal information was removed from the email for your security. This being said, we are still happy to offer 50% off the cost of the living room blind that was missed from the original purchase. We just need to confirm how you would like to move forward. 

  The sample order we placed is on the way to you and should be delivered on January 2nd. 

  I look forward to getting this resolved for you! 

  Best, 

  ***** C | *********** Specialist 

  www.Blinds.com 

  Customer Answer

  Date: 12/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 21st, 2024 I contacted the company to file a warranty claim (the third from the original order that was placed) to have three window coverings remade. Note, this is now the third time that these have been remade. I received confirmation that it was going to be remade on the date I contacted (6/21/24). Since then I've received 4 notifications (7/19, 8/13, 9/5, 10/16) that the remake has been delayed without any direct communication from a company representative. The order number for this round of remakes is 13648313. Since then, I now have issues with other window coverings (blinds) that were produced by Blinds.com and fear that I'm going to be in a never ending cycle of submitting warranty claims with slow to no action being taken by them. I am hesitant to submit more claims knowing that this business is operating with shady business practices and sells defective product lines. My requested resolution is for Blinds.com to remake all inoperative window coverings with a different blind manufacturer. Their Levolor brand is what has consistently been failing. We have ordered Veneta brand from them with no issues whatsoever and would be happy with a replacement of these.

  Business Response

  Date: 12/16/2024

  Hello Alex,
  
  Thank you for reaching out and bringing this to our attention. I am so sorry you've been experiencing issues with your Levolor shades and that there have been multiple delays on the remakes!
  
  I am having a member of management reach out to you from [email protected] for further information. They are actively looking into your order and you should have an email from them by the end of the day tomorrow. If you do not see the email in your inbox, please check your spam and junk folders. 
  
  We look forward to getting this resolved for you!
  
  Best,
  Lynn C | Social Care Specialist
  www.Blinds.com

  Customer Answer

  Date: 01/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cellular blackout shade from Shades,com via their website in early December 2024.I paid $90.57 which I would like to be refunded to me.Nature of the dispute:Throughout the ********* webpage (which I studied), the Measuring-Instructions for the width of the shade are: Measure the exact window opening at three places: top, center and bottom. Record the narrowest measurement of the three, and round to the nearest 1/8.Somehow my order was processed as QuickShip (which I never heard off), and I ended up ordering the following Cellular Blackout Shade:******************************************************************************************** If you press the Read More button on this product page (which I did not) and read the fourth bullet of the Description (which I did not), you find that the Measuring-Instructions for this products is DIFFERENT, and says:For inside mount, it is important you order the shade width 1/4" smaller than the actual window width.Hence, because ********* has two different Measuring Instructions for their Cellular Blackout Shades (differing by 1/4"), the shade I received is too tight for my window and is unusable.I talked today with *********'s customer service (****** R. ******), which refused to replace the product or provide a discount on a replacement order to be placed by me. I asked her to transfer me to a manager, which she refused. She transferred me to a sales person who could not help with business issues and suggested I talk to customer service.

  Business Response

  Date: 12/13/2024

  Hello Aki,
  
  Thank you for reaching out and bringing this to our attention. I am sorry to hear that there was an issue with the sizing of your window coverings. I can imagine this is frustrating and I would love to assist! 
  
  I am emailing you from ************************************* for a quicker response time. If you do not see the email in your inbox, please check your junk and spam folders.
  
  Kind regards 
  
  ********
  
  ******** S | *********** Specialist
  ******************************

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 remote control window shades from Blinds.com. One blind came with a damaged shade so they reordered one for me. That was all fine. I had paid for them to install etc. When the ***lacement blind was sent it took many attempts and a couple of months to finally get the work scheduled then they had to cancel and rebook. Finally they came out and then had to reinstall the whole blind set for that 5th window. I thought they would just put the new blind within the damaged blinds brackets but the installer then told me that the the first blind was not the same as the other blinds they sent, I asked why he didnt tell me that the first time. He told me he didnt realize it was different. He then damaged the window frame uninstalling the one he had installed. He told me to call and they would send a ***airman and he would open a ticket for me. I have called at least a dozen times only reaching people twice. They asked me to send pictures and because they didnt have pictures they had closed my issue ticket! No one said anything to me but the installer opened the ticket so he shouldve known to get the required pictures and send them in. I had asked for a different installer after the first installation because he didnt respect our space but they told me he was the only installer they have. So they have not taken any action. The damage doesnt photograph well due to being mostly covered by the new brackets but the point is that they damaged my wooden window frame and that should be fixed. Blinds.com is owned by Home Depot so when they give you installation times it means nothing because Home Depot is responsible for the installation services. The main problem here actually appears to be Home Depot and I think when you call your Blinds.com service *** they are powerless to create a good service experience because of Home Depot being the bigger entity. Home Depot clearly does not care. They made holes in my wood and need to fill those with wood filler.

  Business Response

  Date: 12/11/2024

  Hi *****, 

  Thank you for reaching out and bringing your experience to our attention. I am sorry to hear that your window your window frame was damaged and for the time you have spent on this project. I can imagine this is frustrating and I would love to look into this further. 
  
  I am emailing you from *************************************************************** for a quicker response time. If you do not see the email in your inbox, please check your junk and spam folders. 
  
  I look forward to your reply. 

  ***** C | *********** Specialist 

  www.Blinds.com

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipment of blinds should have arrived with 2 sticks to adjust the angle of the blinds. The shipment arrived without sticks to adjust the blinds. I'm not waiting on the phone for hours for you people to respond. Send me my sticks, both of them, with overnight shipping immediately. Why don't you have an email option anymore? This is fraud to not be able to contact you. I have also filed a credit card dispute.

  Business Response

  Date: 12/10/2024

  Hello *****, 

  Thank you for reaching out and bringing this to our attention. I am so sorry to hear that two of the tilt wands for your blinds were not delivered. I would love to get this resolved. 

  I have emailed you from ************************************* for further information. If you do not see this email in your inbox, please check your spam and junk folders. 

  I look forward to your reply. 

  Kind regards, 

  ***** | *********** Specialist

  www.Blinds.com

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first window blind was purchased from Blinds.com on 4/2/24 as a trial blind before our big purchase for the entire house. We were pleased with the initial purchase and decided to purchase an additional 13 blinds from blinds .com on 4/28/24 for a total of $3,527.00. All 14 blinds were ordered in the color/material "linen pearl" to uniform the entire house's window treatments. In June 2024, a blind began to malfunction and I was in contact with customer service. After sending a video of the blind malfunction to customer service, it was decided that a replacement blind would be made and sent free of charge. It was also noted that the blind material "linen pearl" was on backorder and would be made once in stock. In August 2024, I checked in on the backorder since I did not hear from Blinds.com and learned that "linen pearl" has been discontinued by Levolor, the maker of the blinds. Blinds.com offered to remake 4 of the blinds in a new color since the broken blind was ordered in the same grouping labeled "bedroom". I requested that all 14 blinds be remade in a new color since I purchased them at the same time in order to match. this request was denied. I also requested a refund for the broken blind however that was also denied and was told that Blinds.com does not do refunds. This is hard to understand since making 4 new blinds is more expensive that refunding 1 broken blind. Even if I have 4 blinds re-made by blinds.com, the room being re-done actual has 5 windows. The original "test:" blind I purchased initially is part of that grouping in my bedroom.

  Business Response

  Date: 12/04/2024

  Hello *********,
  
  Thank you for reaching out and bringing this to our attention. I am sorry to hear that your window covering is defective and the color is discontinued . I can imagine this is frustrating and I would love to look into this further.
  
  I am emailing you from ************************************* for a quicker response time. If you do not see the email in your inbox, please check your junk and spam folders.
  
  I look forward to your reply.
  
  ********
  
  ******** S | *********** Specialist
  ******************************